************** A…read morereally poor experience ... that's as clear, direct and honest as I can be. A shop with 13 reviews, and 15 disallowed reviews by the Yelp team is an indication certain reviews don't meet the Yelp standard. Read the disallowed reviews and you'll find often fictional reviews by supposed reviewers who have "1" total review (and they'll be reviews about how wonderful XYZ business is, like Silver Star Auto Haus) My experience started with three phone calls and two emails over 1.5 hours - because the phone message says "your party is BUSY, Please call back" Not a good sign, and the first indication of an arrogant culture at the business. Then the quote for Brakes and an oil change on our 2020 MB 450 GLS + our MB Airstream Sprinter Van 3500 Dual Wheel. Both quotes were within 10% of the ABQ MB dealer and you know what, when I'm in the middle of Texas or Kansas, the MB dealer will help me re-fix or deal with a repair problem from one of their shops. Not a chance if I do business with SilverStar Auto Haus. 10% price difference means nothing to me especially when considering it's not really 10% when you look at "shop supplies charge" or phony penalty which they call "credit card convenience charge" ... what an insult to any customer's intelligence. CREDIT CARD PENALTY FEE - 4% This shop prefers cash - don't we all SilverStar, wouldn't we all like to receive our wages in CASH. So Silver Star will Penalize you, if you dare utilize an acceptable payment method like, ohhh say maybe a credit card ... 4% ... Yes, that's right 4% ... so I get to pay $136 sales tax and a $72 penalty to SS Auto Haus for using my credit card. The 10% they supposedly saved me here, just turned into a measly 6% ... and you know what? I'd rather have Mercedes corporate stick behind me for warranty anyplace in North America. I'd rather have a Mercedes Service history than a Silver Star Auto Haus Albuquerque service history at resale. I'd rather have Genuine Mercedes Parts used in my MB vehicles than Auto Zone "on-sale" parts. And most of all - I'd rather do business with a reputable shop / organization and honest reputable people rather than pretenders who in the "fine print" are Gouging" their clients with a 4% Penalty the shop benefits from. Sure you got a shiny epoxy floor which looks professional, but it's obvious they you run their business with questionable business practices. An auto shop requires a mutually trusting relationship between the business and consumer. To me, this shop doesn't come close to meeting the minimum bar. Summary: RATES are fairly close to the Mercedes dealer pricing ... and not that great, yelp reviews/online reviews which may or may not be legitimate... A 4% penalty, utilizing a credit card (because they want cash... Don't we all?)... And parts, which may not always be genuine Mercedes parts. No service network to help you out if you're on an extended trip. I found the ABQ Mercedes dealer willing to be competitive with their pricing, offering additional discounts if you ask... And was referred by ABQ MB to their " service specials" online, which further reduce oil change and repair costs. I'm not necessarily saying you should do business with the ABQ Mercedes dealer, but what I am saying is there are lotta reasons "not to" do business with the shop.

I finally found a place where the service is truly impeccable! I highly recommend this shop. They…read moreare very thorough and provide detailed inspection reports with pictures, which I found incredibly helpful. The staff is exceptionally friendly, shop is VERY clean! Their pricing is reasonable and worth every penny. They managed to correct the mess caused by a previous shop (see my earlier reviews), and I couldn't be more impressed. This is now the ONLY place I will trust to have a Mercedes mechanic work on my vehicle. Thank you for the honest work done!

Hey everyone my engine light came on, I called many places, and if you need an honest, truthful,…read moremechanic, Ricardo, the engine guru, (should be a teacher person ) is the best I have come across so far. I strongly suggest you give him a try. He fixed what a previous place bumbled, smh. And explained it to me. I'm an single woman, age, ( state of mind --- ) and they're a lot of single ladies out there that may worry about being taken advantage of money wise. This will not happen at Rick's Automotive Quality and price EXCEPTIONAL! Very nice people. Thank y'all for getting me on the road again. Tytyty

Everyone here has been so helpful and makes me feel like I've got a friend to trust to take care of…read moremy car. Ricardo usually will explain all the work they did and doesn't make me spend more than I need to. Not to mention their super sweet pups that are always ready to greet me when I come into the shop. If you need to find a mechanic shop that is reasonable and super friendly I recommend the folks here.

Prompt service. You can schedule online or call. Super…read morehelpful lady who scheduled me and gave me some info. I waited for my car to be serviced and they were prompt. Price was reasonable. Afterwards, car was fixed with no issues.

I called after reading the great reviews. The lady sounded so genuine over the phone..I got there &…read morefurther explained my car trouble..it had stopped working on the freeway the day before.. She & the gentleman at the other desk both helped me understand fuel system's. They ran the diagnostic test & did not at all try to rip me off. They were purely honest w me w/ what they felt it needed to stay okay to drive w/o taking advantage of me. I got LUCKY finding them. They are all kind. I can't express how grateful I am for finding this business!! Thanks to all of you! Really helped me out!!

The WORST auto mechanic shop. The Owner Anthony, is the most unreliable and untrustworthy person…read morethat doesn't take accountability for his screw ups. I took my vehicle in he rushed his mechanics to get it in and out, and ended up not putting my tire on right. It fell off the whole rim while I was driving on the road. He said it wasn't his fault and he couldn't fix it. DON'T take your vehicle here, HORRIBLE.

Took my Lincoln in for a simple fix, it cost me $2500. Anthony the owner did not align the timing…read moreand tensioners correctly. Therefore, my engine light came on which pertained to the job that he did. He wanted me to pay him another $2500 to fix it. He also left my windows down therefore my vehicle was very, very windy and he left oil handprints on my vehicle. He is rude and unprofessional. Reporting to Better Business Bureau. Would not recommend him at all for nothing.

I cannot say enough good things about this business! I have taken my 2015 Subaru Legacy there…read morealmost exclusively since the dealer warranty ran out. Luckily, we've had very few problems with our car but we've always been more than happy with the repairs when needed. Besides doing excellent work, I couldn't ask for nicer or more accommodating employees. Last time I took my car in, I was flying out of town for several days and the ''Eyesight had stopped working. They diagnosed the problem immediately. Unfortunately, a part needed to be ordered but they fixed it while I was away. My friend picked up my car and I was good to go upon my return. Another thing I have to recommend them for is their honestly. When they told me the price for the repair, I thought I had misunderstood because it was so much less than I was anticipating. They have a forever customer in me.

My AC went out on my Toyota Highlander Hybrid during what felt like 100 degree weather days. My…read moreregular mechanic said he couldn't fix it! A friend recommended that I take it to Sparky's and I'm glad I did. The staff and crew got on it right away. They provided me with diagnostic information. The cost, I didn't compare but I know that if I had taken it to the dealer, it would've cost more. Thanks Sparky's!

First visit Thought i just needed a front end alignment…read more But they found multiple worn out parts Very informative and up front customer service Was only charged a bit of diagnostic time because vehicle still under warranty I will definitely use Chet's in the future if alignments are required I recommend

Wow, what a nice experience. Great communication, friendly, professional, honest (did not try to…read moresell me something I did not need). It is no wonder they have been in business for so long and have a great reputation among car guys! Take it to them for all of your suspension needs, don't trust the national franchise folks, they will take you for a ride!

I do most my own work. After replacing fuel injection components on my Touareg TDI Diesel I needed…read moreto do a ECU adaption that my scanner doesn't support. Foreign Aide has ODIS which is the VW factory scan tool and they were able to do the adaption I needed at a reasonable price. Having this tool is a big deal. I could never afford it, The tool is expensive, and the yearly software licensing is thousand of $. Most shops do not have it. Foreign Aid is now my goto place for service procedure I can't do myself!!

UPDATE: Within 24 hours, Foreign Aide contacted me and apologized for this experience. They…read moregraciously offered to make good on the oil change at no charge. I'm so glad they called because I was 5 minutes from going to Jiffy Lube. Anyway they took my car in immediately and fixed everything that I'd asked for yesterday at no charge. They reaffirmed my belief and experience that this is a most outstanding business. Not only will I continue doing business with them but I will definitely recommend them to every VW owner I know! Today I mourn the death of a very old and trusted friend. I've been going to Foreign Aide for years to have my VW maintenanced. I made an appointment again this year. The appointment for normal maintenance (and maybe other repairs that might be needed). I asked specifically several times to be sure that all fluids were addressed. "Yes", they said. Well, I got home and reviewed my bill and the accompanying 12 page print out showing a lot of check marks and numerous photos of my car. You'd think it was being entered for a beauty pageant. No maintenance was done... No oil was changed, nothing ... just a fancy booklet showing the computer print out and a lot of pictures of my car. I am truly sad to see that my dear friend is now defunct but I'll certainly be looking for a decent mechanic who is willing to do the work needed to keep my car on the road.

1st APPOINTMENT I…read morewas getting an emission test for my 2004 Accord at an oil change shop when I struck up a conversation with an auto mechanic, telling him I'm due for a new timing chain. He strongly recommended I take my car to ABQ Quality Auto. I'm not mechanically inclined so it was great getting a recommendation from a mechanic, particularly since it was from a competing shop. ABQ Quality Auto was slightly less expensive than other shops but they didn't include new gaskets in the advertised price. When I asked why, they told me that cars generally don't need them but they would replace them if they did. It turned out they weren't needed which is a good sign they're honest. 2nd APPOINTMENT I went in for a synthetic oil change. They called to tell me one headlight was out was out and recommended I replace both at the same time which I did. And they told me the two rear tires were leaking air. They repaired one but said the other puncture was on the sidewall so both rear tires would probably have to be replaced. But they referred me to Albuquerque Tire and they were able to repair it for under $30! 3rd APPOINTMENT I brought my car in because a warning light kept blinking. They did an initial diagnostic test that indicated at least one of the oxygen sensors was bad so I thought I would be out a few hundred bucks. I left my car for a deeper diagnosis and they found it just needed a software update which brought the initial estimate way down. I'm grateful that I found an honest auto repair shop with expert technicians.

Small shop with personal service by Honda experts. They remember and use your first name!read more