Prompt service. You can schedule online or call. Super…read morehelpful lady who scheduled me and gave me some info. I waited for my car to be serviced and they were prompt. Price was reasonable. Afterwards, car was fixed with no issues.

I called after reading the great reviews. The lady sounded so genuine over the phone..I got there &…read morefurther explained my car trouble..it had stopped working on the freeway the day before.. She & the gentleman at the other desk both helped me understand fuel system's. They ran the diagnostic test & did not at all try to rip me off. They were purely honest w me w/ what they felt it needed to stay okay to drive w/o taking advantage of me. I got LUCKY finding them. They are all kind. I can't express how grateful I am for finding this business!! Thanks to all of you! Really helped me out!!

************** A…read morereally poor experience ... that's as clear, direct and honest as I can be. A shop with 13 reviews, and 15 disallowed reviews by the Yelp team is an indication certain reviews don't meet the Yelp standard. Read the disallowed reviews and you'll find often fictional reviews by supposed reviewers who have "1" total review (and they'll be reviews about how wonderful XYZ business is, like Silver Star Auto Haus) My experience started with three phone calls and two emails over 1.5 hours - because the phone message says "your party is BUSY, Please call back" Not a good sign, and the first indication of an arrogant culture at the business. Then the quote for Brakes and an oil change on our 2020 MB 450 GLS + our MB Airstream Sprinter Van 3500 Dual Wheel. Both quotes were within 10% of the ABQ MB dealer and you know what, when I'm in the middle of Texas or Kansas, the MB dealer will help me re-fix or deal with a repair problem from one of their shops. Not a chance if I do business with SilverStar Auto Haus. 10% price difference means nothing to me especially when considering it's not really 10% when you look at "shop supplies charge" or phony penalty which they call "credit card convenience charge" ... what an insult to any customer's intelligence. CREDIT CARD PENALTY FEE - 4% This shop prefers cash - don't we all SilverStar, wouldn't we all like to receive our wages in CASH. So Silver Star will Penalize you, if you dare utilize an acceptable payment method like, ohhh say maybe a credit card ... 4% ... Yes, that's right 4% ... so I get to pay $136 sales tax and a $72 penalty to SS Auto Haus for using my credit card. The 10% they supposedly saved me here, just turned into a measly 6% ... and you know what? I'd rather have Mercedes corporate stick behind me for warranty anyplace in North America. I'd rather have a Mercedes Service history than a Silver Star Auto Haus Albuquerque service history at resale. I'd rather have Genuine Mercedes Parts used in my MB vehicles than Auto Zone "on-sale" parts. And most of all - I'd rather do business with a reputable shop / organization and honest reputable people rather than pretenders who in the "fine print" are Gouging" their clients with a 4% Penalty the shop benefits from. Sure you got a shiny epoxy floor which looks professional, but it's obvious they you run their business with questionable business practices. An auto shop requires a mutually trusting relationship between the business and consumer. To me, this shop doesn't come close to meeting the minimum bar. Summary: RATES are fairly close to the Mercedes dealer pricing ... and not that great, yelp reviews/online reviews which may or may not be legitimate... A 4% penalty, utilizing a credit card (because they want cash... Don't we all?)... And parts, which may not always be genuine Mercedes parts. No service network to help you out if you're on an extended trip. I found the ABQ Mercedes dealer willing to be competitive with their pricing, offering additional discounts if you ask... And was referred by ABQ MB to their " service specials" online, which further reduce oil change and repair costs. I'm not necessarily saying you should do business with the ABQ Mercedes dealer, but what I am saying is there are lotta reasons "not to" do business with the shop.

I finally found a place where the service is truly impeccable! I highly recommend this shop. They…read moreare very thorough and provide detailed inspection reports with pictures, which I found incredibly helpful. The staff is exceptionally friendly, shop is VERY clean! Their pricing is reasonable and worth every penny. They managed to correct the mess caused by a previous shop (see my earlier reviews), and I couldn't be more impressed. This is now the ONLY place I will trust to have a Mercedes mechanic work on my vehicle. Thank you for the honest work done!

This shop is great! They have been doing all my family's vehicle maintenance and repair for many…read moreyears! I love working with Kellby!

I took my vehicle into One Stop with a suspected exhaust system issue. The technician took the time…read moreto ride in the vehicle with me to understand the issue and how it was affecting the car. After inspecting the car, they confirmed the exhaust issue and referred me to an exhaust specialist. They said that the specialist would be able to better attend to the issue and do the job for less $. One Stop didn't even charge me for the diagnosis. I dont write reviews often, but this business impressed me with their work ethic and honesty. Will bring my business back.

1st APPOINTMENT I…read morewas getting an emission test for my 2004 Accord at an oil change shop when I struck up a conversation with an auto mechanic, telling him I'm due for a new timing chain. He strongly recommended I take my car to ABQ Quality Auto. I'm not mechanically inclined so it was great getting a recommendation from a mechanic, particularly since it was from a competing shop. ABQ Quality Auto was slightly less expensive than other shops but they didn't include new gaskets in the advertised price. When I asked why, they told me that cars generally don't need them but they would replace them if they did. It turned out they weren't needed which is a good sign they're honest. 2nd APPOINTMENT I went in for a synthetic oil change. They called to tell me one headlight was out was out and recommended I replace both at the same time which I did. And they told me the two rear tires were leaking air. They repaired one but said the other puncture was on the sidewall so both rear tires would probably have to be replaced. But they referred me to Albuquerque Tire and they were able to repair it for under $30! 3rd APPOINTMENT I brought my car in because a warning light kept blinking. They did an initial diagnostic test that indicated at least one of the oxygen sensors was bad so I thought I would be out a few hundred bucks. I left my car for a deeper diagnosis and they found it just needed a software update which brought the initial estimate way down. I'm grateful that I found an honest auto repair shop with expert technicians.

Small shop with personal service by Honda experts. They remember and use your first name!read more

Hey everyone my engine light came on, I called many places, and if you need an honest, truthful,…read moremechanic, Ricardo, the engine guru, (should be a teacher person ) is the best I have come across so far. I strongly suggest you give him a try. He fixed what a previous place bumbled, smh. And explained it to me. I'm an single woman, age, ( state of mind --- ) and they're a lot of single ladies out there that may worry about being taken advantage of money wise. This will not happen at Rick's Automotive Quality and price EXCEPTIONAL! Very nice people. Thank y'all for getting me on the road again. Tytyty

Everyone here has been so helpful and makes me feel like I've got a friend to trust to take care of…read moremy car. Ricardo usually will explain all the work they did and doesn't make me spend more than I need to. Not to mention their super sweet pups that are always ready to greet me when I come into the shop. If you need to find a mechanic shop that is reasonable and super friendly I recommend the folks here.

An honest mechanic. They still exist and they are at JJ's. Took my car back to my dealer (Quality)…read morefor a flat. They said due to location of leak in the center of the tread I needed a whole new tire, mounting and balance. Was going to be over $200. According to JJ's dealer has limited options and would rather sell than repair a tire. JJ's repaired it and told me to bring car back after I get tire on so they can take a look and make sure everything looks good. Great place. I'm not going anywhere else for maintenance. Honest, fair and reliable.

Called to ask about getting front brakes done and was quoted $1500. Its a scam and they want you to…read moreleave it for days. Thats why lots of cars in their lot.

I made an appointment to get the air-conditioning fixed after speaking with this business about…read morepricing, but they couldn't get me in for a week. Dropped it off first thing in the morning. I have an appointment time and after a couple hours just called to check in and say hey and what's going on with it and Lady told me that he was out getting a test drive.. I assumed at that point that the car was done and ready to be picked up so I proceeded back over to the shop. Upon arriving, I see the car parked in the back lot right up against a trashcan, pinning it against the building. It actually damaging the trash trashcan.. which means they don't take proper care of customer vehicles. At this point, I asked if it was ready to go and the lady said it actually never even was seen yet so I decided I was gonna drive back across town and come back later to pick it up. halfway home. I get a phone call letting me know that the service advisor person was gonna get on the phone with me and proceeded to tell me that the inspection was done. Everything was good. They just needed to do the Eva and refrigerant.. I asked well OK how much is it gonna be fingering it? The back is $30. The inspection is free. Refrigerant should only be a little bit so I still looking at probably 100 bucks or less.. the guy proceeds to tell me it'd be almost $300 which blew my mind. I said no thank you went back to pick up the car and I also asked the service manager lady upfront with the deal was because pricing was confirmed on the phone when I made the appointment a week prior as well as in the morning when I dropped the car off. I was told that it was a miscommunication on their end, which makes no sense to me because it's a pretty straightforward procedure and cost. The only variable is the amount of refrigerant put in the vehicle. I proceed to drive the car over and drop it off at big old tires and they did it for $150 total. As an added, plus this whole experience, I ended up ruining a nice shirt and getting grease all over my hands because they got greased all over the inside of my car and the steering wheel. Just had the car cleaned the day before. Just be beside myself!

Needed daughters AC checked. I had already charged the freon to green, but AC still wasn't working…read more Lisa welcomed me, explained with out an appointment it could take most of the morning, but was willing to work me in. She even mentioned a coffee shop & a bakery outlet near by. I had brought a book so I was good to go. Perry called me 45min later telling me I needed a pressure test on the AC system, quoted a price for the testing to troubleshoot. I agreed & waited. After they spent quite awhile on the vehicle charging the AC with a dye to check for leaks. Perry came out to inform me I had a leak down in the core areaof the engine. It was in a area that would require dropping the transmission & some other tight areas. He was honest and straightforward about how big this job. He was rock solid with the fact they were not equipped to do this job. His honesty was impressive. Even if they couldn't fix it he was able to make recommendations to who could & explained the cost. I noticed a lot of seniors using this place, even ask one gentleman about the place. He said "I have been coming here for 50yrs that says it all". Even though they didn't fit the AC I know what is wrong, price was less than a hundred for all the investigation to find the problem, & a solution was presented. I highly recommend this place

DONT BRING YOUR CAR HERE! They had my car for months after I said hey think it's the push button…read more...they replaced everything but the push button untill months later did they replace the push button... then left electrical devices hanging out !!! And they never called I had to call them to get an update where they just put me on hold until I hung up multiple times .....terrible service

This was the worst experience I have ever had with an auto shop. My car was in the shop over 9…read moreweeks, they butchered the wiring harness looking for shorts which was only coil #2. Then the hood close sensor was damaged and they performed the worst fix with a jumper wire I have ever seen. I build classic cars and engines as a hobby and I have never seen the incompetence I witnessed with this place. I am absolutely shocked and mortified by the workmanship. The owner never returned my call either. They lied about the status of the car throughout the process. They said they were working on it, only to discover it was sitting outside. When I picked it up, it was absolutely filthy, covered in dirt, greasy paw prints everywhere, no mat used in the inside. Stay away from this place!