First visit Thought i just needed a front end alignment But they found multiple worn out parts Very informative and up front customer service Was only charged a bit of diagnostic time because vehicle still under warranty I will definitely use Chet's in the future if alignments are required I recommend read more

I had a set of tires from Tire Rack shipped to Chet's. Service included mounting & balancing plus an alignment. Excellent service and reasonable prices. read more

The guys at Chet's Wheel Alignment will take care of you if everything is direct bolt on parts, they will not take on any projects with parts that you have to modify is my only complaint. read more

At recommendation took 911 C4S for alignment. Alignment seems to be done well enough, but after the fact found that jacks had been poorly placed, damaging the plastic underbody. Ok, stuff happens but when it does fess up and fix it. read more

I have been coming here for years they are the best. You can depend on the work they do and they will not try to sell you some service you do not need and that is important to me read more

They took the time to properly diagnose what was wrong with my truck rather than just starting with the best guess and going from there. Shop is very clean which I take as a good sign of a well run shop. All around good folks. read more

I have been going to Chet's for years. Great place to do business; high quality work, never try to sell you something you don't need, total professionals. Do you want cheap or do you want quality? If it's the latter, go to Chet's read more

Best in town hands town professional and great. Made the appointment and they were done within the hour and for a great price too. read more

I've been going here since 1991, they are the only ones I trust to do an honest job. If you have a problem they will let you know, and will fix it right. read more

I was very impressed with the service and honesty that Rob provided. I was a walk in customer and Rob and his team were able to accommodate my schedule and get me in for an alignment the same day. I asked him if there were anything I should think about as far as maintenance and he told me everything is in excellent condition and also provided the before and after alignment sheet for my records indicating a perfect alignment. My dad recommended because they are honest and the best in town! read more

Chet's has always taken care of me quickly, professionally and they are always friendly and well priced! I will be using Chet's in the future and would recommend them to anyone needing their car taken care of. read more

I have been using Chet's for ten plus years and have referred a lot of business their way. I will never use Chet's again. I took my Tacoma to get aligned after installing some suspension parts and new tires. I dropped it off in the morning and left it with them for the day, he said they would fit it in somewhere in the day. He charged me an additional $50 labor for adjusting the upper control arm ball joints on top of the $109 alignment fee. When I picked it up, Jon is I believe his name, told me everything looked good and there was not any rubbing which is a specific issue when lifting these trucks and increasing the tire size. Immediately when I pulled out the alignment wasn't correct as the tires rubbed the back of the fender well. I was leaving town for a few weeks and didn't have time to turn around and have them look at it at that time. I called when I was back in town and they couldn't get it in for a week to look at it. When I arrived, Jon asked if the steering wheel was not straight, ensuing I hit something and knocked the alignment out. I waited as they took the truck back and put it on the alignment rack. About 30 minutes later, Jon came in the office and said "we have a problem", what's that I said? He took me to the computer and showed me a video of his tech supposedly tightening the lower control arm bolts with an impact, he said this video was from when I originally took the truck in, For all I know the video was just taken while I was waiting. It doesn't take 30 minutes to discover that 4 of maybe ten bolts they adjust were loose and wouldn't you take the customer out and show it to them on the car immediately when you found them loose? He said that all four were loose and someone had gotten under my truck and loosened them because they didn't leave them loose, well I looked at them before bringing the truck in as I was curious where they had put them to align it, they weren't loose. That doesn't explain why the truck was rubbing the minute I picked it up. He said the alignment was not anywhere close to where they had it due to the bolts being loose and they could fix it but they would have to charge me again. I was shocked by what they said and had to get it drivable so I went ahead and paid it. While sitting there waiting, I was thinking to myself, what a load of crap, these clowns think I'm that gullible, rather than admit to doing a poor job and fixing their mistake they are trying to make me believe someone is trying to kill me and charging me for it! Never again! They put on this role of being the honest good guys, they aren't, they are just as bad if not worse than the grime stealing from Home Depot, they have your trust and screw you! Don't subject yourself to being put in this position with them, they aren't the honest guys they portray themselves to be. Bottom line is these guys don't do the best work and when you point it out, they will fabricate a story that someone is trying to kill you because they are too full of themselves to admit they made a mistake! Not only that, they will get you to pay them twice for something that they did wrong! Be aware, "they don't make mistakes" according to John! The likelihood of someone crawling under my truck and having the correct size wrenches to loosen lower control arm bolts is very slim, wouldn't they do something other than that if they were trying to harm me, like drain the engine oil or cut a brake line! They did a poor rushed job and didn't want to fix their mistake so they fabricated a bunch of bs and had the arrogance to charge me! I trusted them and they took their mistake as a chance to get another $110 out of me, they will do it to you too if given the chance! I sure hope it was worth that $110, I'm going to be sure to tell everyone I know what crooks you are! It was very obvious what you were doing, You all need to take some acting classes, you're terrible liars! PS: I was going to leave a review on their website but I know they filter them as they only have 5 star reviews, I think I will stick with google and yelp! We are human and all make mistakes but to not admit it and create the nonsense story they did is beyond me. I hope it's not too hot down there, enjoy, dirtbags! read more

Chet's is always great. My family always brings our vehicles here for alignment, and it's actually less than the dealership charges for my car. Everyone is always friendly and explains things well. read more

I have done alignments myself for a couple years, and have a hard time trusting my vehicle maintenance/repair needs to anyone else. I set an appointment with them via phone for 9am, i showed up a couple minutes till. immediately upon arrival they took my truck for a spin and then into the service bay. I was done in 45 minutes. they were honest about me not needing any additional front steering/suspension parts replaced. It drives strait as can be... they provided me with before and after printouts of my alignment. this is one sign or a reputable alignment service.. they show you how close they got it after their efforts in writing. All this after trying 4 other shops in town that couldn't align my truck due to weight, length, wheels or the lift kit. (lifted, crew cab, long bed, chevy diesel 3/4ton) Chet's hits it out of the park. Done hesitate, just go. read more

I brought my 200 Xterra in for an alignment and adjustment to torsion bars. 3 things. First I had shown up late for my appointment, but they staff still made time to fit me in. Second, I was expecting a 2 hour wait, but they had the work done in little over an hour. Finally, the work exceeded my best expectations. I highly recommended Chet's and there crew for all your alignment needs! read more

I am only rating the customer service here. I had a sub par experience with Gary and Tim. They were really impatient. I asked Gary to help me understand why brakes squeak. He gave a long deep sigh and said, do you really want me to go over that? I did, but I was afraid to ask more because he sounded like he really didn't want to talk to me haha. Overall he was kind of mean to me in the way he spoke to me, but maybe he just woke up on the wrong side of the bed. When I went to Albuquerque Tire it was like night and day. Richard was super nice, super patient, and didn't mind explaining to me what was wrong with the car. There was no pressure or condescending in our interaction. Also Chet's only does a full for wheel alignment, even if all you need is a front wheel adjustment. Albuquerque Tire was honest and let me know I only needed a front wheel adjustment and I saved $15. Chet's will charge $25 extra for brake inspection. Albuquerque Tire will do it for free. I mainly just wish that they had treated me like a real person and not something that was stupid and annoying. I don't know much about cars and I need people to be patient, courteous and kind to me if I don't understand something. read more

Excellent service! Courteous and knowledgeable profeasionals. I highly recomend Chets :)

I would not take my car anywhere else for tire work. Chet's can do road force balancing which guarantees the best possible balance. They are always careful with my wheels unlike some of the other discount stores in town. They are also a recommended TireRack installer which makes it simple to order your tires online and have them shipped to their location. read more

My 2010 Jeep Wrangler was shimmying down the road bad and I could tell that the tires were wearing off to one side. I have to leave tomorrow morning to go to Nevada to visit an old Air Force Brother that was diagnosed with cancer. I just had shoulder surgery so the motorcycle was out. I had to do something about the Jeep but I am so short on money. Being a 100% Disabled Veteran living on Disability, I have to budget accordingly. I got online and did a Google search last night and found Chet's Wheel Alignment. I visited there professional looking website and saw that they did much more that just wheel alignment, other services include tire rotation, balancing and even brakes. They did not have the prices on the website but I could contact them through email since it was after their business hours. I sent an email requesting a price quote for rotating and balancing my tires and a front end alignment. To my surprise I had a reply to my email from Gary at Chet's Wheel Alignment first thing in the morning with a very reasonable quote! I called Gary this morning and told him my problem. He said he could move things around and get me in this afternoon! So, I got directions off their website and drove out there. When I arrived, I was greeted by Gary when I came through the door and he ask me a few more questions to better understand what I really needed. He even gave me an estimated of the time that it would take to finish the job. I gave him my keys and took my dog, Bob for a nice walk to a small park (Cutler Park) that was only .3 miles away. After about an hour, but still sooner than I was expected, I returned and waited in their air conditioned office. I wasn't there long when Gary told me my Jeep was ready. It was almost a half-hour earlier than was estimated! I asked Gary if they gave Veterans discounts and he said he would and he thanked me for my service. He explained everything they did and what I could expect. He even went outside to check my tire tread because I was concerned on when I should replace the tires. Told me I had no problems and could get 15,000 more miles out of my tires easy. I came out of that place feeling great. My Jeep is rolling down the road smooth now. Thanks you Gary and all Chet's Wheel Alignment Associates there for a Job Well Done! See you next month for brakes! read more

I love chets. I take every vehicle I own there and have been satisfied. I heard that they lost their good employees to boulevard but I don't know how true that is read more

No other shop in Abq. has the expertise of Chet's. If you want the best road forced balances, alignments, and suspension work you owe it to yourself to take your vehicles to Chet's. You will be surprised the improvements you can feel! *I was ready to sell my 2011 Denali because it did not ride well, but after Chet's balanced all 4 wheels/tires I was amazed at how well it rode - this after the other shops in town told me "that's the best it will ever ride" - and "it's the nature of the wheels". read more

Fantastic! On a recent cross-country trip in my Jeep I began to experience some fairly serious out-of-balance issues between Flagstaff and Amarillo. I swooped into Chet's and they treated me to a one-hour pit-stop that made my 35" all-terrain tires sing through the rest of the trip. Happy and appreciative they were there for me! read more

These guys are great! I took my son's car to Brake Masters on San Antonio for a simple alignment. They said I had to rebuild the entire front end on the 2001 Blazer, at a cost of $3000 (3 times what the vehicle is worth). I know a little about this stuff and asked the guy why they are trying to sell me four complete control arms at $400 a piece, instead of just the worn bushings - he said that's just the way they do it. I drove down the street to Chet's, they squeezed me in, did the alignment, and quoted me $200 to fix the worn front end. I do all my own auto work for my family (of seven) but when I need to take something in for suspension or steering, I'll never go anywhere else and I refer everybody there. Thanks dudes. read more

This is the second time we've had work done. As usual, the work done was high quality, staff was pleasant to deal with, charges were reasonable. I appreciate the fact that when they say the car will be ready, it's ready. This is our "go to" place for car/truck repairs. read more

After reading the reviews I dropped in to inquire about having some work completed on my truck. The guy refused because I already had purchased the parts. He was less than professional in his response and had he appeared remotely interested in having my business, this review could have been better. For example, just giving me a quote with HIS parts and labor, which he didn't, was an option, but he didn't go there. Guess he doesn't realize he's not the only game in town. read more

Tim and Gary are knowledgeable, but they are very grumpy men that hate explaining things to customers that are ignorant of automotive repair or maintenance. They make me feel like I am inconveniencing them. They get defensive and are narcissistic. My last visit, my car was aligned. My car seems to be driving better. The work was done in a timely manner. There are other good places that want my business. I am tired of being afraid to ask questions and understand the items being repaired. I will probably not return. read more

MAKE AN APPOINTMENT. I didn't know you really need an appointment, but I got lucky and they squeezed me in anyway. They have a Hunter balancer and actually know how to use it. I've had tires balanced all over North America, and the only other shop I've found that truly knows how to get vibration out of a car is up in Boise, Idaho. To the reviewers complaining about attitude, I can only say I don't care about attitude when they know what they're doing, and these guys do. I took my beater Camry I use for commuting in yesterday which had a terrible balance job done when four new Michelin tires were put on by a different shop. After Chet's redid the balance and most importantly, ensured all the wheels were true, it now runs perfectly flat at... extremely high speed. Feels like a brand new car now except for some residual noise due to some uneven tire wear caused by the original bad balance. read more

I recently drove in from California, and hit something on the freeway damaging my front suspension in the process. The relatives I was staying with in Albuquerque referred me to Chet's Wheel Alignment for the repairs. I made an appointment - found the facility very clean and professional in appearance - and the staff was amazing! They took the time to fully explain all the work that needed to be done to my car in detail Plus fully explain the list of parts needed for the repair. Gary Ellis - who I believe may have been one of the owners - went out of his way to make me feel comfortable, fully accommodated and welcome. Definitely a five-star experience! read more

A minor accident forced the replacement of tie rods on one wheel of my Ford Raptor. The insurance repair shop aligned it, but it pulled to the left. I took it to the dealer, but they couldn't use their computer to align it because I had the factory-upgrade beadlock wheels. Chet's did what two others couldn't do: they got my Raptor going in a straight line again on the first try. I'm thrilled. read more

For the my first visit to this shop I was not impressed. The gentleman on the phone sounded nice and professional, but when I arrived at the front desk they were short and seemed irritated. At the end of my service I had to get a-little aggressive with the technician because he started giving me a crappy attitude and was not very informative about what needed to be done to my car for the rear alignment. I basically had to tell him with a former military tone to be clear on what the problem was and the solution. I will never return for service!! read more

I have used Chet's in the past they fit me in quickly. They do an amazing job. Their prices are reasonable. Their service is amazing. I will always use Chet's for my wheel alignments. Thanks Chet's. read more

They recommended that I replace all 4 MacPherson strut cartridges (front and rear) along with some worn control arm bushings to correct "cupping" wear of relatively new tires. It was a good thing I took their advice because the old cartridges I personally examined had no "spring" left in them at all! All work was completed on time with no surprises or adders above their estimate. Very thorough, professional job read more

Very professional service and environment. They took care of my car right on time and finished sooner than expected. Reasonable prices.

This review is for customer service only. I dropped by the business and asked for a quote on two tires and an alignment. Rob took my info and then informed me it was lunch time and he'd call me. No call-ever. Poor service. They may do good work but I'm not about to beg them for a quote. read more

Great staff and very fast service! There price is unbelievable! Good job!

Super professional, and accurate in their estimate, both time to finish and monetarily for the job.

Great communications, good information and recommendations on parts. Knowledgeable staff. It seems like the work was done right, on time and under estimate. What more can you ask for? read more

GO SOMEWHERE ELSE!!! PLEASE! Chet's Alignment forgot to tighten my lug nuts on my automobile's wheel. One fell off. My car received a camber shim during a four wheel alignment. I noticed a wobble driving home. It was loose lug nuts with one missing. Tim charged $92.60 plus tax. 06/14/2018 2:00 PM Just called Chet's Alignment and talked to John. I explained who I was and what happened. He said that it did not happen. He said they have surveillance and that the lug nuts were correctly installed onto my vehicle and that he does not believe me. I explained that the lug nuts were put on the vehicle but not torqued otherwise a lug nut would have not fallen off and I would not have had to torque the remaining lug nuts. Bottom line, He said he did not believe me. I let him know I would not be returning. The arrogance of this shop is awful, between Tim and John I have had enough. This is another old business that has eliminated good customer service. SAD. read more

Absolutely love this shop! I will not take my car anywhere else. Gary, the owner is so honest, reliable, and gets the job done. I recommend everyone to take their vehicles to them. read more

I cannot say enough about the great business acumen and service provided at Chet's. Just purchased new Michelin tires for my truck and needed an alignment. Called to make an appointment @ Chet's. When I arrived for my appointment, there was a schedule mix up...I was there 2 days early. They were able to fit me in that day and insisted on doing it to save me the hassle of having to some back. After inspecting my vehicle they found that my bushings were worn, physically showed them to me and gave me very reasonable & affordable options which I greatly appreciated. Net net, I left with new bushings and a truck that was perfectly aligned. They also cleaned off the blue markings that come from the factory for new tires! I will continue to use Chet's exclusively! read more