SCRATCH A LIE...FIND A THEIF! (With this owner) $685 Repair Bill and found out afterwards my truck was out of gas??? This should have been told to me over the diagnostic phone call on Friday!!! Not left out until I go pay the bill Saturday!!! I feel stupid but I also feel taken advantage of. I am used to the truck gas gauge being 1/8-1/4 off. Usually the gas light still comes on. This time it didn't. I thought I had gas. Truck shuddered and the Check Engine light came on. I had it towed Thursday at 4pm to Blue Castle. I told the owner Anthony I thought it was the fuel filter or fuel pump. I called him back twice telling him of the sputtering symptoms at stop signs and red lights when going to accelerate. I remember calling twice to help him diagnose it better. Still no discount off their diagnostic fee. The owner called me back about 2:39pm Friday saying it was the Fuel Pump and Sending Unit. He said parts about $300, (Amazon sells that part for $62.99 and delivers in 2 days). He charged me 2 hrs labor, plus diagnostic fee $90. Estimate was $650 Saturday they call me at 10:40am the truck is ready. I get there and the owner gives me two gas receipts timed a few minutes earlier because they said my gas tank was empty. Receipts timed for 9:18 and 11:25am. How could they diagnose the problem the day before if the truck was out of gas in the first place? I didn't know being out of gas was the original problem. The owner Anthony did not mention to me that the truck was out of gas on Friday over the phone. He only said it needed the Fuel Pump and Sending Unit replaced. Had he been honest with the diagnostics during the phone call. I could have just go get some gas, pay his diagnostic fee and go!!! It did not happen this way. They had to over charge me on parts, plus 2 hrs labor($190), plus their so called professional diagnostics fee($95)? Anthony the owner failed to tell me I was simply out of gas? Really??? It was a viable option that he hid from me(the customer) during Friday's phone call weather to do the work or not. Anthony the owner also said he doesn't get parts from Amazon($62.99) That he pays the higher prices from his sources ($280) and up charges 20%. (Charging me $319.99). In closing, weather you pay in cash or debit card it is all the same. No discounts to be found. If you pay on a credit card they charge an additional 4%. I do not suggest dealing with such practices. They definitely got me good when they could have told me. "Hey, Did you know your truck was simply out of gas???" I drove away and my truck still sputtered like it was out of gas. I stopped and added gas nearby. I do not think they put $32 of gas in my truck. My needle was on 'E' when I left. "Snakes" Is the best word I can think of for my experience. read more

Really rude service over the phone. You should consider how you speak to people, no reason or need to be condescending. Check yourself Immediately lost a potential customer, due to your attitude. read more

Highly recommend! I am super happy with the service I received. I brought my car in first thing in the am. Blue Castle checked for all of my safety features. The changed my oil, replaced my AC and external air filters, put new break pads on, replaced some screws that had fallen off the bottom of my car, and replaced an AV fuse. They seemed quite honest and respectful. I listened to the owner speak to other customers and potential customers on the phone and he seemed to do so with integrity. If I need anything when I'm in the area again I will definitely be back! read more

Anthony Romero's shop is fair and efficient. You can feel that he really is invested in providing excellent value for his customers.

This shop was very helpful, I submitted an inquiry and even though they couldn't fit me in, they gave me really great advice for what I needed to do with my car to finish my road trip. Seems like a very caring business! read more

DO NOT GO TO THIS SHOP! Took my car here for the first time. Originally they said it would take them 2-3 days to fix. Then it was two weeks. Went in with one issue and came out with many more. All of the sudden my car had broken parts and engine lights on and I was charged extra. When confronting the owner regarding the issue he said there was nothing he could do about it and if I wanted he could take the parts out but my car wouldn't run. I felt SCAMMED!!! I asked why they never notified me about the extra charges and all they said was we left you a voice mail. I checked and all the voicemail said was give us a call. When I did all they said was the car was ready. I showed them the voicemail and their excuse was "it was a miscommunication" Originally the job was going to cost around $300 and then escalated to $800. They were not willing to give a discount even tho they broke the parts on my car trying to fix the main reason why I was there. They said I could either pay the $800 or leave with my car and the broken parts but I would have to get it towed out. Other mechanics even came out and stood by the owner. I'm a girl there's literally nothing I could have done. I left the shop crying!!! This place is the worst! Do not go here!! They have horrible customer skills and will intimidate you! Worst of all they will SCAM YOU!!! read more

My car wouldn't run so I towed it to Blue Castle. They charged me over $2k, gave me a hand written receipt where you conveniently couldn't read any work they did (what did my $2k go toward), and in addition, they did not complete the job, leaving out another issue that another mechanic could see from a mile away. Do not trust Anthony, especially when he calls you "my friend". read more

Blue Castle was attentive and responsive via the Yelp messaging from the start. They made same day room for my daughters vehicle and they provided access to an awesome tow truck guy who took the utmost care of the car. The owner was wonderful about calling each step of the way and proceeding forward on varied repairs only after the customer okay'ed the cost. That's how all businesses should be. He got the staff to working so that my daughter could have her car back in sufficient time. I recommend them to people apprehensive about auto repair places. They have a decency to them that you can't just find anywhere. read more

Found Blue Castle on a Yelp search from out of state. My brother was about to let Firestone get away with highway robbery. Spoke with Anthony, and before he would give me a price on fixing what Firestone offered (which was a new compressor and replacing broken radiator fan for nearly $2400) he suggested we bring it in because it might be something small. He actually did give me the price for the same items as Firestone, but the total would have been less than $1300. He also assured me that the car would run fine without the compressor. Anyway, we had it towed over to Blue Castle and when my brother called the next morning I was excited to hear that Blue Castle had fixed the problem with the serpentine belt *fan was just fine). The bill was $52. Yes - that was less than the diagnostic fee from Firestone (which was $77, in case you were wondering.) Of course Anthony and George at Blue Castle have won themselves a new new customer for life. I sure wish I were close enough to use them. Yeay guys!!! read more

Today my family and I were on our way to Oklahoma City from Phoenix Az. We over heated right outside of Albuquerque and were stuck at a truck stop. We called everyone and no one was open or could give us an estimate on our cracked radiator. The owner helped us out so much and found us a tow truck to get us quickly. He was upfront with the cost and got us in quickly and made sure he checked everything before we left. I would definitely recommend anyone to contact if you need help quickly. read more

Thanks to Blue Castle and Anthony! They did a brake job and alignment on my 2005 Chrysler and I very pleased with the work. I would recommend Anthony and The Blue Castle staff to anyone who needs mechanic work! Thank you read more

I've been coming to Anthony for years- He's honest and I think he generally undercharges you. He stands by his work, although it always works after he fixes it. He also won't do any work until you've approved the cost. I literally drive 30 miles to get to his shop, can't recommend him enough!! read more

This place rocks! They fixed my Bimmer and Audi with no issues and even told about something's I needed to look at later. Anthony is the man! read more

worst shop ive ever had to deal with.. was even blamed for incorrect diag because i took a broken car to this shop..more concerned with money rather than good service (must leave deposit even when payment is guranteed)..do not use this shop!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

This place is what you want in a car shop...anthony is honest down to earth and straight forward...there are no surprises ...no upsales...no bullshit...in fact if he doesnt think you need something he'll talk you out of it to benefit you ...i would take any car for any reason here...he and his staff are worth their salt...do great work..and are great people .. a real gem of the south valley..its a business model that all south valley businesses should strive for...hands down ..go out of your way to come here...its that good read more

A+ mechanic. I've been using Blue Castle for years, and I have never had anything but good service from them. I recommend them to anyone that needs auto repair. The owner is very friendly, helpful and most important, honest. You will not get ripped off at this place. They have a hard-working staff, and even when they're busy, they get the work done pretty fast. You will pay less here than a lot of other mechanics, and you can count on not getting over-charged on anything or get pushed into doing unnecessary work. Highly recommended. Great job, guys! read more

I had my Jeep Grand Cherokee towed to this place because my radiator needed replacing. That service went quite well (or at least I thought it did). I soon received a call from Anthony and was told that cylinder 8 was misfiring. He asked if I wanted them to do a diagnostic for the low, low price of $100. I agreed. Soon there after Anthony called with the news that my motor was blown. Devastating, right? I had just spent my whole paycheck to find out that my Jeep was trash. I'm not sure how he came to this conclusion though, if he had done just a little research online and the diagnostic I was charged for (I know it wasn't performed because none of the bolts to that area had ever been broke), he would've seen that this Jeep in particular has this specific issue after overheating. So recently, I had someone competent look at it and it was revealed that the lifter had popped out from under the cam and simply needed to be put back. My Jeep is running like new. Now back to the radiator...I was told that they flushed the new one 3 times because of all the stop leak in the old one. Unfortunately, I can't post pictures but guess what...there is still a s**t ton load of stop leak in the new radiator. I would never allow anyone there to touch my Jeep again but if Anthony would like to make this right he can pay someone else, of my choosing, to actually flush the radiator and refund the $100 I was charged for a diagnostic that wasn't performed. I'm sure it won't be hard to find my name and number. 2003 Jeep Grand Cherokee and it was in your shop at the end of November last year. I look forward to hearing you, Anthony. read more