My terrible experience began with a simple request. To make a deposit to hold a vehicle I was interested in while it was undergoing repairs in the dealership. I provided my information and paid with my debit card. After processing my card, I was told I would receive an email with a transaction receipt and a copy of the sales contract for review and approval, and that once the repairs were finished, I would be contacted to return to the dealership and complete the sale. However, on my way home, I received messages saying "Congrats on your new car loan." Confused, I checked my email and saw that the application had been signed electronically without my knowledge, leaving me with a loan on a vehicle I never even sat in. I went back the very next day and expressed my disgust that this contract was e-signed without my consent. Finally, two hours later, he said he would cancel the loan and that we could start a new contract once the vehicle was serviced and the safety check was completed. Ten days later, and eight phone calls to the finance company asking for the loan to be canceled for fraud, I received a text message from the dealership stating that the loan had been canceled, and "I will fix the paperwork for you. Please take your car today, it is ready." Soon after, I received another text saying, "Congrats on your new car loan." Shaking my head in disbelief, I checked my email, and sure enough, there was another sales contract e-signed by the dealership without my consent. In the end, Im stuck with a loan on a vehicle that I was never given the chance to inspect or test-drive. read more
