Shannon stands behind his product and is willing to help me find the auto that suits my needs and…read moremy budget. He is not just trying to sell me on a payment or push some car on his lot to me. I recommend this business for its honesty

My brother bought me a 2012 Chevy Malibu 3 months ago. Well in 3 months I've replaced the battery,…read morethe starter and a fuel pump and now it's dead again. Oh and the towing expended when it left me stranded. I called the office several times and only received one call back from a new guy. Shannon is the only one I've actually talked to and that has gotten me nowhere. I've never dealt with a business with such horrible customer service. They got their money and they could care less that they sold my brother a terrible car that I'm now suffering with.

the lady that answered the phone was not so friendly!! and the more i asked questions the more red…read moreflags were raised! DO NOT BUY HERE!!

From the owner: We are a local, family owned car lot who gives everyone a chance to finance a vehicle regardless of…read morecredit or employment.

Since this dealership has changed owners (and names) I have taken my grandmother's 2005 Avalon and…read moremy 2013 Avalon to their service department for routine maintenance. Both times I was very pleased with the entire process. My most recent visit (yesterday) they were able to squeeze me in for an alignment at the last minute an hour before closing, on top of my oil change. They also disabled the seatbelt alarm in my car free of charge and it no longer drives me nuts!! The girl that works at the checkin desk in the bay is sharp and helpful- a rarity these days at dealerships. Prices were same as other Toyota dealerships... Which can be a bit higher but I like that they can do everything in one place using OEM parts and fluids & trust that it's done right. With my grandmother's car, I had the pleasure of speaking to the mechanics myself and them taking me into the back and allowing me to look underneath the car to see the problems with my own two eyes. They explained everything to me without being condescending. I truly appreciated that. I highly recommend making an appointment and dropping your car off or walking next door to Bodacious BBQ to enjoy a sandwich and beer while you wait!

2.5 hours for an oil change with an appointment. Sub par customer service. Poor management. The…read morewaiting room is empty. Lost another customer.

Pablo at Peltier was wonderful!! He and their finance folks made our Bronco purchase seamless. We…read morebought through our out of state credit union. Other dealers gave us a hassle when we told them we wanted to our own financing. I have zero complaints. All praise for Pablo and Peltier Ford. Thanks for making our purchase a breeze.

Great experience! Very helpful with every aspect of the purchase and detailed with all the bells…read moreand whistle!

Hey there, I wanted to let you know that I recently bought a Chevy Impala from Premier with Diego…read moreas my salesman. Diego was a joy to work with, very honest, and professional. Premier ensures that the cars they sell match their advertisements and they have great communication. I also used Tommy as a transporter and he was also very good.

From the owner: Welcome! We realize that you have lots of choices when…read moreleasing or buying an automobile and our desire is to ensure you have the best car buying experience. We consider customer satisfaction to be our highest priority. Throughout each of our departments, the emphasis is always on putting our customers' needs first. We pride ourselves on listening to the needs of our customers. Everything we do is designed to make your car buying or leasing experience as easy and enjoyable as possible. Competitive pricing, knowledgeable staff and superior customer service all add up to create a simple and painless way to purchase a world class automobile at a great price. Please call or visit us to see for yourself how different your total automotive experience can be! We do not have any unsatisfied customers!

5 stars to Peltier Kia in Longview for an excellent car-buying experience. Jalen Harris was…read moreoutstanding and went above and beyond to make the deal happen. His willingness to think outside the box and put in the extra effort is what earned my business. He had the vehicle ready when I arrived and even followed up the next day, which says a lot about his professionalism and customer care. Channon Stewart, the manager, was knowledgeable, efficient, and helped secure a great interest rate. He clearly runs a solid team and keeps the process moving the right way. Braylon Williams in finance also did an excellent job and made everything smooth and easy to understand. He is definitely someone to watch. I drove three hours to purchase this vehicle, and the entire process exceeded my expectations. Everyone I worked with was professional, helpful, and made the trip worthwhile. I highly recommend Peltier Kia in Longview.

Please believe me when I say this dealership is full of the absolute worst, uncaring,…read moreunprofessional, and absolute scandalous humans I have ever encountered....and that is putting it mildly. My 85-1/2 year old father was scammed out of his life savings. He is a Korean Conflict Air Force Veteran on a VERY small fixed income. This dealership completely took advantage of an elderly man who is now left with NO SAVINGS. While $17,000 may not sound like much to some, this was my father's nest egg. Although he lives in a senior citizen's apartment complex in Hughes Springs, the dealership sent a driver to pick him up to look at a car. When I discovered he was looking at a car, I contacted the salesman, Braylen, and explained his limited funds, his physical and mental condition, and was promised he would not do anything without contacting me. Braylen stated he would bring my father home after looking at the car. Instead, he sold him a $38,000 car, taking his $17,000 down payment with a loan for 84 months at $385.00 per month. I cannot believe he even qualified for a loan....and for 84 months????? When Dad explained he only had $16,000 for the down payment, they convinced him to add another $1000 by using his credit card. As if his entire savings wasn't enough money!!!! Since I never heard from the salesman, I thought my father was returned home. Instead, they sent my father home (45 miles away) in the dark by himself. I told Braylen that my father hadn't driven in 2-1/2 years as he has tremors and uses a walker/cane, yet he was allowed to take the car and leave. My dad immediately had buyer's remorse the next day and returned the car. The dealership refused to take the car nor would they return his money. He went again on Monday and was told the same thing. Once I got involved,they finally accepted the car and returned $ 5,000 which was explained as the cost of the extended warranty he was sold! I honestly thought you had 3 days to return a car, but apparently not in TEXAS. I can't believe anyone would take advantage of an elderly man who walks with a cane, has tremors, and clearly has decreased mental capacity. Although I have Power of Attorney, I could not negate the transaction. I have called many agencies but to no avail. PLEASE DO NOT PURCHASE FROM THESE CROOKS!!! I WOULD HATE FOR ANYONE TO EXPERIENCE THE POOR TREATMENT WE RECEIVED!!! PLEASE FEEL FREE TO CONTACT ME.....I WILL GLADLY GIVE MORE DETAILS IF NEEDED! I am a retired educator, a school board trustee, and my father and I are both active members of 1st Baptist Church of Hughes Springs. We are good people and are heartbroken that people from this dealership took advantage of our trusting nature.

They do not work with you during illnesses if they try to sell a red Toyota Camry 2009 run the…read moremoter is going out the second time have to put oil in every two weeks and while in the shop getting the motor in it was ramsack everything was went through

I only gave 1 star because I can't do zero stars. Since the GM won't acknowledge or correct his…read moremanager Jessica I will let it be known, AFTER HER BEING CORRECTED MULTIPLE TIMES SHE STILL CALLS MY TRANSGENDER HUSBAND BY THE WRONG PRONOUNS, making an uncomfortable situation even worse!! The blatant disregard and disrespect is horrible and I will NEVER recommend y'all to anyone. Something needs to be done about her and how she treats her customers. This isn't the first incident with her and we are trying to not have to notify our lawyer but this is out of hand!

We were traveling and started having engine problems. Terrance repsonded immediately. He…read morediagnoised and fixed our problem within an hour. We are back on the road and the vehicle is running great. Big thanks to Terrance!

Sent my vehicle here twice to Terrance Pryor my vehicle broke down and ran hot after driving it 30…read moreminutes on my way out of town with my grandkids. I contacted Mr Pryor he responded saying I replaced the part and let it run 30 mins on my lot I asked if I could bring it bk ASAP to be looked at and fixed he started yelling and wining saying he wasn't gonna fix it or look at it again. His secretary (wife) stated one price he went up $20 on it and also if he order parts for your vehicle he adds $20 to the part as well for himself on top of what you're already paying. Very unprofessional his office is NOT clean and we have COVID going on rt now but he has office staff. Needless to say I will be taking him to small claims court I had to get my car towed home and was out of more money. If you wanna run your pockets dry and ha e uncertain work done he's your guy! Kountry Boys Automotive

I found my truck on autotrader.com and called Pegues-Hurst. I was nervous purchasing a vehicle…read moreunseen as I have been miss-lead in the past. Steven Detro was extremely helpful. He sent pictures of every possible flaw in the used truck. He patiently answered every single question I asked. Once I arrived at the dealer I was pleased to find the truck was as described. It was used, so you expect some minor dings here and there. I had an opportunity to examine each one via pictures on my cell phone. They were as described on the vehicle. Overall the truck was in fantastic shape. I am a very happy customer. Also, getting to the dealership was an adventure - Steven worked with me the entire day as plans changed moment to moment. The financing was completely handled prior to arriving at the dealership. Purchase was painless. James Jordan was very friendly and knowledgeable.

I took my 2019 escape to have the three dashboard warning lights repaired. They kept my car for two…read morenights and presented me with an estimate of $1800 which included two tires that I did not need. They never told me the diagnostic would cost me $200 but I opted for another mechanic to fix the warning lights for half the price. My advice is to find out what the cost of the diagnostic is before you leave your car for three days. I was denied by Doug a refund of half of the diagnostic and that may be standard for them, but it is a bad policy for me not to know upfront what the diagnostic was going to cost.