On Saturday, January 27, 2018, we contacted Terrence Pryor, owner of Kuntry Boy Automotive Mobile Mechanic Service requested repair on my Ford Escape water pump. He picked up my SUV from my work location and provided an estimated completion and delivery date of Thursday, February 1, 2018. On Friday, February 2, 2018, he contacted us and said that as he was putting my SUV "back together" he noticed that the timing was off. Therefore, he and his team of mechanics needed to "bust" it back down and explore the issue. This would take an additional week. After almost a week, Thursday, February 8, 2018, Terrence informed us that my SUV was still making a noise and that "something still wasn't right". Two days later, Terrence recounted to my boyfriend that my gaskets were messed up due to the SUV running hot. The gaskets were still covered under warranty by FORD. Terrence offered to put the SUV "back together" and tow it to my workplace. We asked him to tow it directly to FORD Service Repair. On Saturday, February 10, 2018, Terrence came to pick up but didn't drop off my SUV at FORD's until days later.
After the FORD Service Repair received my SUV, we were informed that the car was delivered in pieces and that the gasket was damaged but not due to overheating. In addition to the car being in pieces and a busted gasket, the FORD mechanic informed us that the back axel was damaged due to being improperly towed. The axel isn't cover under warranty. In order to make a proper diagnosis, the FORD mechanic would have to put the car "back together"; that would cost $630. $630 would not repair the car.
After speaking with Ford, we contacted Terrence and offered to tow our SUV back to his place if he would reassemble the car as it was initially delivered to him. He said that he would charge us an additional test run for $150. We didn't request a test run.
The above summary provides a timeline that began with a running SUV and ended with a SUV in pieces, broken gasket and damaged axel. Once we gathered that Kuntry Boy Automotive Mobile Mechanic Service was ill-equipped and ill-trained to handle our repair, we just wanted the car back as it was delivered. We never imagined that it would result in a complete loss of a car and financial catastrophe. I'm beyond disappointed with Terrence's work and service. I tried to give him the benefit of doubt but I'm left feeling duped and conned. Kuntry Boy Automotive Mobile Mechanic Service misrepresented itself as an experienced and reputable company (per reviews) that could handle a water pump replacement. Not only did Terrence not replace my water pump but he damaged my car and rendered it inoperable.
To resolve the problem, I would appreciate a refund of all the monies that I have paid to Kuntry Boy Automotive Mobile Mechanic Service, plus the cost to reassemble my car, a new gasket and the cost to repair back axel. I evitable plan to seek damages from Terrence in small claims court but I would like to warn other potential victims/consumers.
Summary of damages:
"Repair" costs plus parts & fluid (which I bought): $300
Ford Service reassemble: $630
Gasket: $600
(covered by warranty but Kuntry Boy should pay for damaging)
Back axel repair: $600
Transportation to work: $144
($9 per day, 4 x's a week for four weeks)
Total: $2274 read more