I can't say enough good things about my experience here. I flew in from Kentucky to buy a truck & I had to navigate a few delays on the way over. Both Steve and Tim were very helpful and accommodating. Prior to getting there any questions, pictures or videos of the truck I asked for were sent or answered quickly. I had two very bad experiences at separate Ram dealerships before I decided to come here. I would definitely come back when I am in need of another vehicle. They are honest about what they are selling and made it an efficient and easy process! read more

Custom Auto Sales - 2021 2500 Ram Tradesman - Car Dealers Near Me - Longview, Texas

Well where do I begin. The owner Tim and I had been in discussion for a week about a trailer they had. Informed him insurance was totaling my camper out and I was waiting on payment. he agreed and considered it sold. we continue to talk he took pics for me measurements to make sure my new sink would fit etc. Finally got insurance to pay me on Wednesday informed him funds were there and I would be there Friday morning to pick up said trailer. He agreed ok and he would see me then. Friday rolls around I txt him let him know I'm in route from Houston and we are coming. He agrees .. ok. Pull into the lot about 10am the said trailer is hooked to another truck. Salesman approaches and says how can I help. I state I spoke with Tim all week and this morning and I was coming to get that trailer. he replies with " well It just sold " I said there's no way I have text showing that I was on my way and he acknowledged that he knew. Salesman and owner refused to call gentleman back and inform them they made a mistake and to make things right. Instead they watch us walk back to our truck with cash and leave pissed off. Now I took a whole day off of work and spent about 9 hours round trip in my truck to get treated like this. now I have no trailer all new sink and appliances that were made to be put in the trailer and stuck with it. Thanks Tim ! I have informed continental cargo of this horrible business and they neither are happy. This company deserves all it has coming for not making it right. In todays society all a man has is his word and well Tim's ,,, his word is no good. BEWARE OF THIS COMPANY !!! More reviews to follow on Facebook yelp yellow pages and FB Paid ads in the east Texas area ! Social media is a powerful thing. AVOID THIS DEALER !!! don't know why it says I'm from San Francisco !!!! read more

That was a disappointing experience. We walked the lot and waited, but no one came out to greet us. When we finally went inside, neither of the two staff greeted us then, either. The solitary salesman was on the phone, but the lady at a desk just pretended we weren't there. We test-drove a car eventually but decided not to buy it. The car fax report and friendliness of Kevin, the salesman (once disengaged from his conversation), bumped this rating from 2 to 3 Stars. read more