I'd like to give Garrett a huge shoutout! If you're in the…read moremarket for a vehicle, he's the person to see. He's patient, attentive, and incredibly kind, and he made the entire process smooth and stress-free. His positive energy was exactly what I needed, and I truly couldn't be more grateful. Thanks to him, I'm now driving my dream car!

THIS IS NOW CALLED GROUP1 TOYOTA FORT BEND…read more BEWARE POTENTIAL BUYERS OF 2026 TOYOTA GRAND HIGHLANDER HYBRID - SUNROOF SHATTERED/EXPLODED WHILE DRIVING, NO EXTERNAL IMPACT! My car's VIN: 5TDA*******076385 Extremely disappointing experience with Group 1 Toyota Fort Bend regarding a warranty claim. My vehicle's sunroof shattered while driving, with no external impact, and I brought my car to this dealership requesting root cause analysis and warranty repairs. Was told by technician that no external impact was found, which is consistent with my experience. However, dealership supposedly had to escalate the case to Toyota for authorizing warranty repairs, and came back saying "there is no defect with the sunroof, and as such, warranty cannot be honored". I opened a case with Toyota Brand Engagement, to later learn that notes submitted to Toyota by Group 1 Fort Bend dealership, attributed the damage to external impact -- which appears inconsistent with what I was told directly. Based on my experience, issue was not just the warranty denial, but the contradictory communication and lack of transparency in how my claim was handled. When a dealership tells a customer one thing and documents something materially different, it raises serious concerns about trust and fairness. I brought this in expecting an honest evaluation and support on a legitimate warranty concern, but left feeling misled and unsupported. I strongly recommend customers document every conversation, request copies of all inspection findings, and review what is being reported to the manufacturer during any warranty dispute. This one is definitely going to BBB, irrespective of what anybody tries responding to this review.

I recently purchased a certified pre-owned vehicle from Sugar Land Sterling McCall Acura (Group 1…read moreAcura), and it was a joyful milestone that was quickly soured by the disappointing customer service experience. Earlier in the day, my first visit was great. Noah Gelagil, who is fairly new and still learning, was patient, kind, and professional. I came in informed and ready to buy, and he handled everything well, even during firm negotiations with my family friend present. When I returned alone to finalize the purchase, the entire tone changed. I had already secured financing through my bank and made that clear. Instead of respecting my decision, I was repeatedly pressured to finance through the dealership. Mike Tran, the finance manager, stepped in first. When I stood firm, he brought in Robert Anderson, who called my decision "stupid" and tried to delay the deal by claiming I didn't have the proper documents. I was in direct contact with my bank and knew that was false. Once they realized I wasn't going to be pressured into changing my mind, Robert left. Mike Tran returned to complete the paperwork for my trade-in and purchase, and that experience was just as frustrating. He barely acknowledged me, did not explain anything I was signing, and made no effort to guide me through the process. The only time he engaged was to push add-ons. After I declined, he made a passive comment under his breath about me not even asking the price, which was unnecessary and unprofessional. After signing, the lack of service became even more obvious. No one told me where to go. No one offered help. No one explained next steps. The entire customer care team disappeared, and I was left standing there trying to figure out where my new car even was. I eventually found Alesandro Rendino, the pre-owned car manager who had been involved earlier. While waiting for him to contact Noah to bring the car around, I shared how disheartening it was to experience such a decline in service after choosing not to finance through the dealership. Instead of acknowledging my concerns, he justified the behavior and tied it back to my decision, saying they were just trying to "look out" for me. That explanation made things worse. Customer service should not decline because a customer makes a decision you don't benefit from. What made this even more disappointing was how clearly the tone shifted when I was there alone. When I had a male family friend with me, the interaction was respectful. When I stood on my own decisions, the tone became dismissive and condescending. I have over 20 years of experience in customer service, and I have never treated someone this way, regardless of whether they made me money or not. I will never recommend this dealership to anyone. No one deserves to be treated this way.

Came in with mom to test drive their largest SUV. Michael helped us with a consult and then taking…read moreus for a test drive. He was very helpful, prompt, and informative - really professional and it was a great experience and left a great first impression for us at Acura. Their hearts are still set on a minivan though, but I appreciated the chance to learn about Acura.

I came with mom so she could test drive the Tesla Model Y with FSD. We just walked in and mom had…read moreto make a Tesla account and provide her driver's license. An advisor walked us to the parking lot, showed us the Model Y from front to back, walked through some of the settings, and did a short drive for us with FSD. He then turned the car over to us so we could drive it independently for 20 minutes. We came back and our advisor apparently had taken someone else out for a drive. We had an excellent experience and the advisor was not pushy at all - just informative but not overwhelming in detail.

I cannot even begin to stress how terrible this location is and, frankly, Tesla service centers in…read moregeneral. To start, and this part is not specific to this location but to Tesla's service model overall, reporting a problem in the Tesla app is not intuitive or user friendly at all. You are forced to choose from very limited, generic options that rarely describe the actual issue you are having though you do have the option to write out a description of your problem. Even worse, when you submit a service request, Tesla immediately requires you to approve an estimated repair cost before the vehicle has even been inspected. That alone feels shady, because it essentially makes you conditionally accept a large bill up front without a confirmed diagnosis. I will give a real example of this shortly. The waiting area itself is clean and they offer free snacks, coffee, and cold drinks, which is a nice touch. Bathrooms are also clean and well maintained. They also allow you to test drive newer vehicles while waiting, which is appreciated. However, when I visited, the outside temperature was in the low 50s and there was no heat running inside the waiting area at all. It was uncomfortably cold and felt completely overlooked. Now for the example. I reported an issue with my heating system where both the front and rear cabins blow cold air under normal operation. The only time the front cabin produces heat is when defrost is enabled and the temperature is set to high. I explicitly documented this behavior in the app and also stated very clearly that I was approving the estimate for diagnostic purposes only and that no repairs were to be performed without my consent. When I arrived, I was greeted by a woman at the desk, I believe her name was Hope. I again explained the issue in detail, exactly as I had written it in the app. After that, I sat in the lobby for approximately five hours with no updates whatsoever. No one came to speak with me, no one provided a status update, and my vehicle simply sat in service mode. Eventually, I needed to leave to take care of my kids, so I asked if a loaner was available. To their credit, they agreed and provided me with a newer Model X, which was very nice. Later that evening, after multiple messages from me in the app, Hope finally called and told me that the issue was exactly what they had originally estimated in the app, a failed rear PTC heater. I pushed back immediately because the car is capable of producing heat in the front under defrost mode, which logically contradicts a complete heater failure. I was then told that, in addition to the rear PTC heater, a power or charging component associated with that heater had also failed, bringing the total repair estimate to over $4,000. None of this addressed the unresolved front cabin heating issue. I then asked to speak with a technician or manager and eventually received a call from Luis, the manager. After some back and forth, he admitted that they had not actually diagnosed the front cabin heating issue at all and would need additional time to do so. That additional diagnosis would cost another $225 per hour. This was incredibly frustrating, since the front heating issue was clearly documented in the app and explained in person from the start. The takeaway here is that the process feels designed to lock you into approving an initial estimate before any meaningful diagnosis occurs, only to later introduce additional, significant costs. It comes across as scammy and is simply bad business practice. I ultimately told them not to perform any repairs and decided I would live without heat until I explore other options. This is not my first bad experience with this location. The repair process is fundamentally broken and desperately needs a complete overhaul. The real shame is that Tesla makes excellent vehicles and dominates the electric vehicle market, but their service model seriously undermines the ownership experience. Unfortunately, because of repeated service issues like this, I will eventually move on from Tesla entirely and choose a different brand. I gave an extra star for the fact that they let me get a loaner vehicle even though my car is out of warranty and the free snacks/clean waiting room/bathrooms. You have been warned.

Luis/Louis... I walked onto the salesfloor and the guy completing the intake got my name and…read morenumber. He stated there were 3 ppl in front of me. Ok, no worries. I went outside to look at the Lexus, Toyota, and Hondas. Luis called me while I was outside. Asked if I wanted water and what area I was looking outside so he could join me. I had my own water and told him where I was. I was literally outside in the heat for at least 20 minutes. No one ever came outside. I walked inside then out to my car to the next dealership. Nobody said a word. Someone text me 10 minutes later asking if I was still at the bldg. Nope. Have a nice day.

I am so grateful to Mr. Ryan Mc Cants for helping me choose my next vehicle. He was patient, and…read moretrustworthy to say the least. It's people like him that make customers trust in an awesome business like Carmax. He works at the Richmond location and I would go back to that place whilst sourcing a good car to purchase. He an awesome individual and works hard to ensure the client is happy. Thank you!! Dilshad.

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

Wonderful customer service , gave me pricing before I came in and didn't upcharge anything , would…read morerecommend!

I got my rear brakes and an oil leak fixed with an oil change at Chami Automotive and they were…read morevery kind and professional. Pricing was very fair. Pointed out issues I was aware of and were never pushy about them. Offered to give me a ride if I didn't want to wait in the lobby and even helped my mom at no charge when she was scared her tire was going flat when she came by. Also the lobby is very clean and the woman at the front desk was really sweet. Will def return!

i left riz motors saturday afternoon with the car of a lifetime. I love it! the interior was…read moredetailed perfectly. Car was sitting at 58, 434 miles when I picked it up. despite a couple hiccups after a long journey home to Dallas Riz motors was so kind and totally reimbursed me for the parts ordered and the labor to ensue. car drives great, suspension is unreal. come get your used cars here. Riz motors put love and care into these vehicles. 110/10

From the owner: "For years Riz Motors, located in Stafford, TX, has been your premier automotive dealership,…read moreoffering the best selection of used cars, trucks, and SUVs available. Our knowledgeable sales staff is here to assure you find the right vehicle for you and your family. Our mission is to provide the best customer service while facilitating a fun, hassle-free car buying experience."

I won't take my vehicles anywhere wide. The best shop in this region. They are always fair and…read morehonest

I would like to thank the whole crew at Auto-Technologies for all that your shop has done for me…read moretoday, December 26th. I am returning to where I live tomorrow, which is in the mid-Atlantic states and my wife and I will be driving there and wanted to have the SUV that we are diving a thorough look over, and, yes you found some problems: miss-alignment and a nail in one of my fairly new tires, just to name a few. Of course, I also had all filters changed including the cabin filter and the oil filter. Now I know that I will not have any problem going across this beautiful country of ours after Auto Technologies has done a great job in checking the whole car. Thank you Jay, Jason, Kirk and the rest of the crew and certainly hope you have a great new year! T. P.

The Mercedes-Benz of Sugar Land Lounge at Smart Financial Centre at Sugar Land is an available…read moreadd-on for the people attending concerts at the Smart Financial Centre at Sugar Land. I'm adding this as a separate review versus the venue becuase it is a separate experience. The Lounge Access includes valet parking and a separate entrance. The lounge is accessed via an elevator immediately off of the valet. Unless you have a suite, you will have to return to the ground floor to access your concert seats. Lounge access is NOT included if you have a suite however. The food offerings this particular evening were just 'meh', the fruit wasn't ripe. A bar with hard liquor and beer options is available, with pricing as expected. I was somewhat let down that non-alcoholic drinks were not included in the lounge access, especially considering that the sodas were $6 for a 12oz can. TBH, the best aspect of the lounge was that you could leave the concert arena, find a quiet area to hang out a little bit, and then return to your seats.