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Auto Critic

4.9 (58 reviews)
Open 8:30 am - 6:00 pm

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Matt caught this imperfection on the car
Pas D.

For the first time, I'm considering purchasing a car sight unseen because I don't live in Dallas. I was very apprehensive about it because not test driving and seeing the car myself seemed foolish. I was ready to dismiss the whole thing because I just don't see myself flying there either. Then someone suggested I check out Auto Critic. Seeing all the 5 star reviews, I gave them a call. Matt, the inspector, was very straightforward from the get-go. He quoted a reasonable fee, and despite being very busy, he was able to accommodate my request for an inspection the very next day. His inspection report was detailed and comprehensive. He didn't miss even a hairline scratch on the car. His discerning eye, attention to detail, and years of expertise inspecting cars gave me such a peace of mind that I felt the money was well spent regardless if I decide to purchase the car or not. Prior to getting the inspection, I was very reluctant to even consider this interstate purchase, but now I feel I've at least done my due diligence to consider it as an option. So trust me, if there's a car you're considering buying whether you're local or not, I'd absolutely would have Matt inspect it. I wish there were more honest people like Matt in the car industry.

Matt is very thorough and complete with his assessments. Stands behind his work. Has the right diagnostic tools with the knowledge to use them unlike others. He gets underneath and digs deep to find issues that otherwise get passed over by other fart knockers who show up on their scooters with tools in a backpack. Just sayin'

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12 years ago

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10 years ago

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10 years ago

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12 years ago

Matt is, without a doubt, the most thorough and honest blue collar mechanic I've dealt with. Absolutely recommend him and trust his work!

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8 years ago

I had a great experience with Matt. He made the process simple, easy and he provided a thorough inspection and detailed report.

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10 years ago

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12 years ago

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11 years ago

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10 years ago

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8 years ago

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9 years ago

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11 years ago

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9 years ago

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12 years ago

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10 years ago

Matt was awesome. I will NEVER buy a car near Dallas without his help. He's prompt and cares a lot about his customers

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10 years ago

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9 years ago

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13 years ago

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Review Highlights - Auto Critic

So trust me, if there's a car you're considering buying whether you're local or not, I'd absolutely would have Matt inspect it.

Mentioned in 51 reviews

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Lord of the Rings - October 2017 remodeled complete exterior of our building.

Lord of the Rings

(87 reviews)

North Dallas

Recently had my water pump go out on my Q5. Unfortunately my warranty expired so this one cost me…read moreout of pocket. I called and spoke with Bob who happens to be the owner, he had me run the car by and looked at it and saw immediately what my issue was. Bob booked me an appointment to come by and drop my car off so he and his team could do the repairs. I dropped car off the night before and it was ready by next day as promised. What I liked about Bob was that he is very transparent with his pricing and even showed me the old water pump that he pulled out of my car! It was neat to see the proof of the work (not that I doubted him for a moment) but the transparency is very much appreciated. The cost was more than fair for my water pump and actually ended up only being 500 more than a girlfriend of mines Camry. Thank you Bob for taking care of me and getting me back on the road! I definitely would recommend LOTR for any Audi and VW repair! I will definitely return in the future if something else goes wrong. My car is driving like it's brand new again! Brad

Bob Mullen is a national treasure. Where else can you take your daughter's car to get honest and…read morestraightforward advice? I dropped the car off with a request to let me know what all it needed. I braced for new brakes, fluids, and some additional work. I would not have been surprised to have that. I expected brakes at the minimum. Instead I got we topped off fluids and changed the oil. So, why would I say he is a national treasure? Because he went out to car with my daughter and me and spent a lot of time with a thorough walk through about the reason not to let gas get low in car, how to check oil, check tire pressure, and change the windshield wipers. I had shown all of this in the past but this time she said to me, I shouldn't let my gas get low, should I? And that saves us over $2,000. So, Bob, thank you so much for being so kind.

Auto Critic - autodamageassessment - Updated May 2026

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