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Auto Critic

4.9 (59 reviews)
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Matt caught this imperfection on the car
Pas D.

For the first time, I'm considering purchasing a car sight unseen because I don't live in Dallas. I was very apprehensive about it because not test driving and seeing the car myself seemed foolish. I was ready to dismiss the whole thing because I just don't see myself flying there either. Then someone suggested I check out Auto Critic. Seeing all the 5 star reviews, I gave them a call. Matt, the inspector, was very straightforward from the get-go. He quoted a reasonable fee, and despite being very busy, he was able to accommodate my request for an inspection the very next day. His inspection report was detailed and comprehensive. He didn't miss even a hairline scratch on the car. His discerning eye, attention to detail, and years of expertise inspecting cars gave me such a peace of mind that I felt the money was well spent regardless if I decide to purchase the car or not. Prior to getting the inspection, I was very reluctant to even consider this interstate purchase, but now I feel I've at least done my due diligence to consider it as an option. So trust me, if there's a car you're considering buying whether you're local or not, I'd absolutely would have Matt inspect it. I wish there were more honest people like Matt in the car industry.

Massimo B.

Matt's service is outstanding. Very professional, knowledgeable, honest and available. He also has a great sense of humor that helps thru with the process. I just bought a used 2002 Porsche 911 C2 from a dealership in Plano, TX - I live in NYC. I would never buy anything remotely such as this - unless I was reassured by several local car enthusiasts (Porsche Club of A.) about the detailed inspections that Matt is capable of. After I called him, he was able to mentioned several potential issues on the car - he was at the dealership the next day - put the car up on a lift - detailed every test and took pics of every part of the car. I felt very confident about buying the car even remotely. The car is now here and in perfect conditions with a few minor things that Matt was able to identify. The full report was extremely detailed and totally a great value. I recommend Auto Critic without any hesitation. Thanks Matt!

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11 years ago

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10 years ago

I used these guys back in November 2010, the report was spot on and honest. Would definitely recommend these guys.

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7 years ago

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10 years ago

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12 years ago

Matt is, without a doubt, the most thorough and honest blue collar mechanic I've dealt with. Absolutely recommend him and trust his work!

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13 years ago

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11 years ago

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11 years ago

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10 years ago

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8 years ago

I had a great experience with Matt. He made the process simple, easy and he provided a thorough inspection and detailed report.

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11 years ago

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9 years ago

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9 years ago

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12 years ago

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11 years ago

Matt was awesome. I will NEVER buy a car near Dallas without his help. He's prompt and cares a lot about his customers

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11 years ago

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10 years ago

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13 years ago

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Page 2 of 2

Ask the Community - Auto Critic

Review Highlights - Auto Critic

“I called Matt about a pre purchase inspection on a private sale for a 95 Tacoma.”

Mentioned in 52 reviews

Read more highlights

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(347 reviews)

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Valvoline was backed up for a oil change so I called this place and they got me right in…read more Comfortable waiting area. Nice employees. Even got a free car wash with service.

I'm not one to leave bad reviews, but if it saves someone from making the same mistake I did, I…read morefeel obligated to do so. I would STRONGLY recommend taking your vehicle elsewhere. Any shop that offers a 10% discount in exchange for a positive review should, in my opinion, be approached with caution. My experience with this shop was far from positive. A truck that had 250,000 miles on it and was showing signs that should have raised some serious questions about a failing head gasket. Instead, I was led through a series of costly repairs that basically treated the symptoms instead of finding the actual problem. Those repairs ultimately failed within a few weeks. They also installed what I believe were cheap aftermarket parts, including the wrong front struts. When I brought it to their attention, instead of taking responsibility and replacing them, they wanted to charge me to install a lift on the rear of the truck to compensate for the front end sitting higher than the rear. WTF? Another big concern was the price and quality of the parts. When I asked about the brand of the parts they were installing, which seemed they were hesitant to reveal, I was surprised to find what appeared to be nearly a 100% markup compared with retail prices. Their invoices also don't identify the brand or manufacturer of the parts, so you really don't know what you're paying for. In my experience, the parts were marked up an unreasonable amount, especially considering the quality. Looking back, I feel like the focus was more on getting me to authorize additional repairs rather than properly figuring out what was actually wrong with the truck, knowing Id probably just cut my losses if I had been told the truth about the head gasket from the beginning. I originally brought my truck here because I was trying to avoid dealership prices. Unfortunately, when I finally took it to the dealership, that's when I learned what was actually wrong with the truck, which was in fact the head gasket and the wrong struts installed. The dealership also asked me if I had ever used a quick sealant in my engine because of the sludge they found in the radiator overflow, the radiator that auto clinique just replaced. I don't have proof, but definitely raised even more concerns about the shop practices. I was so hopeful that I had found an honest shop, but sadly, I'd have to say they are far from it. And Ray, I'm not interested in you telling me how you offer a year warranty on your parts and repairs. Thank you

Lord of the Rings - October 2017 remodeled complete exterior of our building.

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(89 reviews)

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Bob Mullen is a national treasure. Where else can you take your daughter's car to get honest and…read morestraightforward advice? I dropped the car off with a request to let me know what all it needed. I braced for new brakes, fluids, and some additional work. I would not have been surprised to have that. I expected brakes at the minimum. Instead I got we topped off fluids and changed the oil. So, why would I say he is a national treasure? Because he went out to car with my daughter and me and spent a lot of time with a thorough walk through about the reason not to let gas get low in car, how to check oil, check tire pressure, and change the windshield wipers. I had shown all of this in the past but this time she said to me, I shouldn't let my gas get low, should I? And that saves us over $2,000. So, Bob, thank you so much for being so kind.

Big Thank you to Bob! Owner of this business Lord of the Rings. Truly a king of a man. Bob welcomed…read moreus yesterday during a very busy time. We have " classic" Volkswagen vehicles. Our 1969 Karman Ghia is a treasure. We've been on the hunt for a mechanic who loves Volkswagen ( air cooled ones) like we do. Bob was so good to explain he's very busy with his current VW and Audi clients and regrets he cannot help us. His honesty, kindness and obvious understanding of our predicament was refreshing. If you have a water cooled vehicle and value that automobile. Bring it here! We are sure you will not be disappointed .

Auto Critic - autodamageassessment - Updated October 2026

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