**Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**To reach live human at Airlines call +1 (888) 551-0145 (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**To reach live human at Airlines call +1 (888) 551-0145 (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

The toll-free phone number for airlines reservations and general customer service in the U.S. is 1-888-551-0145. This Line is available 24 hours a day, 7 days a week. This hotline is always available to assist customers with inquiries, reservations, cancellations, and general support needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

So Austrian airlines cancelled my flight and refused to compensate me for it and on top of that basically said F you. Check out the attached letter read more

Gayle and I recently flew Business Class from O'Hare to Vienna on Austrian Airlines. Austrian is owned by Lufthansa and it was a great overnight flight. Service was spot on, the food was delicious, our "pods" were comfortable, and we even managed to get some sleep. My only negative comment involved our change of flights coming in from Denver. That involved a long walk to a gate where we waited for a bus to take us to Terminal 5. The long tour of the tarmac was interesting, but not welcome when one is concerned about missing a flight. read more

There's not much that impresses me, but when a string of flight attendants come strutting past the waiting area in bright red head-to-toe matching uniforms, you take notice! So goes my first impression of Austrian Airlines... Hubs and I were seated in the middle section of a 3-4-3 seating arrangement, and had switched seats so that he could have the more roomier aisle seat. How lucky am I, that no one ended up sitting next to me on the other side?!?! Anywho, the flight went off without a hitch, the attendants were friendly and pleasant, and the seats were roomy and comfortable, in economy! We were offered a choice of chicken or curry for our dinners, and we both chose chicken. Airline food gets a bad rap, but it was actually pretty good! For breakfast we received a bagel with cream cheese, and some yogurt, along with coffee or fruit juice. We were provided with blankets and ear buds, which we both used for the entire flight. The movie offerings were varied with some older movies, like Mean Girls and My Big Fat Greek Wedding 3, as well as newer ones, like Barbie and Oppenheimer. There honestly wasn't one bad thing about our flights. Austrian Airlines, you've gained yourself at least one new fan; thank you for being fantastic! 45/2024 read more

Avoid!!! Double charged me for luggage and customer service is nonexistent. When calling their customer support you get transferred to a call center in the Philippines, and with all due respect They have no idea how to resolve anything. They will hang up on you or keep you on hold for hours. Shame!!! read more

Fuck this airline! I paid $3000 for a business class ticket and their app doesn't allow me to check in or download a boarding pass. Without that I can't get on the plane or access any services at the airport. read more

On 12/5/19, I purchased an Austrian Airline ticket through Orbitz for $1,469.69. Due to Covid-19, the trip was rescheduled several times before eventually being cancelled. On 8/30/21, I cancelled the flight through Orbitz and requested a refund. Orbitz confirmed with me during three separate phone calls that the refund for $1,469.69 was issued on 8/31/21 to my Citi credit card. Each time a spoke with Orbitz, I asked for a written confirmation of the credit being issued but all they would provide was the case number. Citi Visa has investigated the matter and they never received the credit. Has anyone else had this issue with Austrian Airlines and Orbitz? read more

I was in Krakow about to board my plane to go to Vienna traveling with a little kid and a Guinea pig. When I had to hand in my passport to board the plane they said that either we leave the Guinea pig or not go onto the plane. The staff was so mean to us and even though my child was crying I had to leave the Guinea pig behind. Later I checked that on different airlines they let small animals like Guinea pigs board on their planes. The flight was horrible. read more

Best meal I've had recently (on an airplane) My wife and I recently flew from Chicago to Vienna on vacation. This was a long, overnight flight - 9 hours - so they provided us with dinner, and breakfast. Let me back up. This was a large plane with many travelers. That said, they needed all 6 of the Flight Attendants. I must say these ladies did a fabulous job. As soon as we were airborne, they passed out pretzels, then drinks - and finally they served us an incredible dinner. Oh, we asked for Ginger Ale, but we got something better - Almduder. We had never heard of it, let alone had it before - it was so good that I asked for it each time it was offered. The wonderful smell of the food got my attention next. Mmmm. We both opted for the chicken, ever oh so tender chicken - in a creamy sauce that was a compliment for the mashed potatoes and mushrooms. Delicious! Did I mention there were a bunch of people on this flight? So you can imagine it took a good while to get everyone served and cleaned up. The whole team was working hard - and needed to. To make matters more fun, there were a few toddlers who were, umm - vocal - during the early part of the trip. Several of the Flight Attendants also had to calm the young ones down too. Actually there was only about 1 hour or so of the 9 hour flight when the "vocal" ones were quiet. Did I mention this was an overnight flight? I made a specific point of expressing my appreciation to all of the Flight Attendants, after we landed, and they seemed appreciative to know that their efforts had been noticed. Unfortunately, the USB plugs did NOT charge my phone; this was a 9 hour flight. Before we landed, they did come around with a large muffin for breakfast. Although it was good, it did not beat the dinner we had received. Looking forward to what other food offerings are provided on our return trip. On the whole, if you are planning to fly to Vienna, or elsewhere in Austria, check out Austrian Airlines. They did a great job for us. read more

I had been dying to visit Vienna for years, but the flight prices were always high ($1200-1400). Imagine my delight to find out that Austrian Air recently started flying the ORD-VIE route and were offering round trip air, direct both ways for $700. Done! Austrian Air is part of the Lufthansa family but they do something rather unique - they auction off unsold business class seats. So for just $300 we were able to fly in comfort both ways - absolutely critical when you're traveling with a 6'4" broad shouldered man. On board, they have your typical in flight entertainment (movies, music) and very comfortable lay-flat seating pods. I especially liked that you could choose to make your seat softer or firmer. On board service was exceptional - they have a uniformed chef for business passengers and a multi-course meal service (appetizer cart, soup course, mains and a dessert course). They also have an in-flight espresso bar with a choice of 10 different coffee drinks. The food comes from gourmet catering house Do and Co, so it's all very good. I had read some reviews on Flyertalk and Skytrax about the cabin staff being unfriendly and I have to say, we did not experience that at all. Everyone was very friendly, though flying business probably accounts for some of that. I wish Austrian flew more destinations from Chicago - if you're headed to Vienna, you can't do much better! (Especially if you're flying off season and you can score a sweet business class upgrade for cheap!) read more

This Airline gave decent service on board. But their customer service is terrible. I flew from Tel Aviv to Chicago via Vienna. I paid for two extra legroom seats and reserved the seats. At the airport in Tel Aviv, the person at the counter was completely distracted. Not only did she label our bags incorrectly but she changed our seats without telling - us to regular seats adjacent to each other. When we realized what she did we tried to reverse that. No one in the airport could help us and Austrian Air has refused to refund us. They "are very sorry" but said they could not refund us. Then on board, a young girl was distressed at not being able to sit with her mother. I traded - from an aisle seat to the center to allow them to be together. When the flight attendant discovered it, she scolded me. I will never fly Austrian Air again- and strongly advise anyone flying with Austrian to watch every step. As an organization they are clearly not customer centered. read more

I was pleasantly surprised with United Airline's partner, Austrian Airlines. Phenomenal service, awesome food and fabulous flight. For taking an 8+ hour flight to Vienna, Austria and having it feel like a fun excursion was totally unexpected. I can't say enough good things about them. The flight attendants were all so friendly, helpful, cheerful, knowledgeable, should I go on? The food options were out of this world.The menu described it as a "culinary journey", and that it certainly was! They have on-board "DO and CO Flying Chefs" who use ingredients which are "market-fresh raw products" chosen by the chefs. I chose the option that have a (*) after it. The first course options were prawn Caesar salad, caramelized goats cheese beet salad (*), and creamy pumpkin soup. The second course options included chicken breast / brioche stuffing with black truffle jus, white asparagus and edamame soy beans or , teriyaki glazed salmon with wasabi mashed potatoes and wok vegetables (*) or four cheese ravioli with creamy Parmesan sauce and cherry tomatoes/fresh arugula. After which they had a trolley of cheese and exotic fruits which you were able to choose what you wanted (I just had to try their ricotta chocolate tart with fruit). I will especially always remember the list of coffee drinks available where most I have never heard of. It was my first exposure to "international" or coffee how the Europeans do it and let me tell you, Americans and Starbucks just don't know what they don't know (or at least I know I didn't know what I didn't know about coffee). Amazingly comfortable seats that fully reclined with your own personal space, which is lots of it! Big screen to watch so many different movie options. I felt like I was in a dream in the sky without feeling like I was in the sky. I would love to fly with them again in the future! More importantly, I would love to go to Europe again. Thanks United for having such a top-notch airline partner! Thanks Austrian Airlines for being everything an ideal airline should be. read more

Just got off a flight from Vienna first time taking Austrian air what a let down. I'll admit I love all things Asian for airlines the service is amazing outside of that I'm a British airways and air Canada guy for long haul. The seats in business class were actually pretty nice but the service wasn't there. The food was not so great I missed my chance at the cheese cart as I was up to use the rest room didn't even come back to check if I wanted anything. Service took sooooo long one cup of coffee at at time granted they were making Starbucks style drinks but come on I just wanted a normal size cup of coffee. Getting water was a total pia o think they only came around maybe 2 or 3 times on a 11 hour flight glad I always bring my own. No snacks in the galley I'll stick with BA and AC for sure read more

I recently tried to modify an existing reservation. I called the 800 # 800-843-0002. I spoke to Mary, Olga, Martha, Sergei, and Anastia. I was disconnected at least six times. they were totally unable to make a change to the reservation or offer any assistance with resolving the problem. I suggest you fly another airline. read more

I was on an Austrian Air flight from Stuttgart via Vienna to Montenegro this summer and my luggage was lost for 5 days. In that time period we had reported the lost luggage with Austrian Airlines. I was told to go ahead and purchase the necessities , like toiletries and sleepwear and some tops. The luggage was finally found after 5 days and no one has every replied to my request for reimbursement of my expenditures while living in the same clothes for 5 days. I have sent many emails but no response comes back. There is no response from customer service so I give them a very low rating read more

Austrian Airlines was a welcomed surprise. To be fair, we travelled Business Class, so our expectations were pretty high. What started out as a $700 ORD-VIE coach turned into Business Class for only a $300 upgrade fee each way. They have an interesting auction system for upgrading. We placed our bid at $300 for each leg and won. Considering the length of this flight (9 hrs-10hrs), it its a scream of a bargain at about $.50 per minute. Our seating "pods" were incredible comfortable allowing a 6'4" dude like myself lounge in any reclined position all the down to a completely flat bed. The HD LCD TV was super sharp, the best I have ever seen on an aircraft. The flight attendants were super friendly and super helpful. They were always there when you needed them, but never intrusive. This is the first flight I have ever been on with an on-board chef. Dude wore the chef hat and everything. Needless to say, the food was amazing. There were multiple choices to be made from the menu for each course and the all sounded great. I felt that all of the Austrian Airlines employees I encountered impressed me that they really enjoyed there jobs. Each flight left and arrived on time. There is not much more than I could ask of them except more destinations and better in-flight video entertainment. Right now they are only flying between Chicago and Vienna. Hopefully they'll open up other locations. I would definitely look to fly them again if there was the option. read more