LOOK ELSEWHERE
We had high hopes when we initiated paneling projects in multiple rooms with the Kunkel brothers but unfortunately our confidence was misplaced. Having spent several months and many thousands of dollars, we're now left with defective paneling that will cost much more to repair. Almost immediately after installation some of the panels separated at the seams and others bubbled, and these guys now refuse to take responsibility or remediate. First, they blamed the defects on the use of engineered wood panels. When I pointed out that they suggested using MDF in the first place, they pivoted to blaming alleged foundation issues at our home, which is a poor and unwarranted excuse. It would be an extraordinary coincidence if in the days immediately following installation our house shifted to such an extent that it would cause most of the seams to separate, especially considering that our home inspection, conducted just a couple months before the work was done, indicated that our foundation was performing as intended. For that matter, essentially every home is subject to minor settling, so even if such settling occurred, appropriately designed and installed paneling should be able to withstand it. We had other work done at the same time--a tile wall, countertops, backsplash, etc.--all of which have been problem-free, in contrast to the paneling.
I can't say for sure where things went wrong. It might be the design or the materials or the execution or the painting. What I can say is that the end product is defective and that ATC lacks the integrity to make it right. I'll add that along the way we experienced numerous delays and constant rescheduling, and were also subjected to incompetent subcontractors. If I had a dollar for every time I heard "Sorry I didn't get back to you..." we'd have enough money to cover the cost of the repairs we're now facing.
I'm writing this review because I wouldn't wish this experience on anyone. Bryan and Kyle were pleasant to work with when things were going well and, although they were not helpful in generating design alternatives, they did pay careful attention to the design specifications we provided. Perhaps in certain circumstances they can deliver a good product. I wouldn't take that chance. Save yourself time, money, and headaches and look elsewhere. read more