In a word: Responsive! Chris and team were outstanding to work with. Very effective…read morecommunications. Clear and concise. Listened to what I wanted to accomplish and offered effective suggestions for how best to make it happen! Started the project with a group prayer not only for the project and his team but also for the health and welfare of my family! Not your typical start to a project. Chris and team worked effectively to demo an 800 sq ft deck and rebuild it along a similar footprint in a short 3 weeks. They took great care to treat the place like it was their own and left it cleaner than they found it! Highly recommend this group for great work at an honest price! Chris' dog Rambler was a gentle giant and onsite frequently during the project. He was sweet and friendly while constantly curious!

I'm in the process of remodeling my home, and from this experience of dealing with dozens of…read moredifferent contractors I've received a full spectrum education in their world. Here's the gist of what I learned: about half of the contractors are honest.. they make the process fun and are a real pleasure to deal with; the other half are dishonest... they string you along, make the process a hassle, and are a real pain. Chris (the owner) and his team are a shining example of what great contractors SHOULD be. For starters, Chris is an extremely kind and responsive person. From my first phone call with him (he showed up the same-day, on a SUNDAY) to my projects completion day.. he always responded quickly, was extremely polite, and very thorough. (He never gives you those weak 2-word text responses like lesser contractors). Chris helped me design my deck and pick out the best materials for my needs. He used a 3D rendering software that shows you exactly how your deck is going to look in your backyard. It was actually really cool, and helped me make some tweaks to the design before starting construction. After signing my contract, his crew showed up the very next morning. These guys were absolute studs. They worked their butts off from 8am - 6pm every day until the job was complete... wow! Many days I work from home, so I was able to watch them. They didn't rush their work, they were very calculated and meticulous about doing the job the right way (a marathon not a sprint mentality). This doesn't mean they're slow, it means they care about the details and doing things right. His crew also isn't a bunch of 20 year old rookies playing on their phones either. These guys all look to be in their mid 30's and early 40's. Men with lots of experience.. they have families to feed, work extremely hard, and know what they're doing. The craftsmanship was phenomenal. The engineering very structurally sound. The design is beautiful and actually has my neighbors giving compliments. Anytime there was an issue during the project (and there weren't many), Chris and his crew fixed it immediately like it was no problem at all. Easy peasy. Chris did what he said he was going to do, when he said he was going to do it, and charged me what he said he was going to charge. Actually.. he went above and beyond what he said he was going to do, he made improvements to the project beyond what was promised, and even gave me a discount at the very end because of a few minor details.. which he didn't have to do. I didn't complain and I didn't request a discount...that's just the kind of guy he is. Incredible. I'm going to mention one last thing I was going to leave out but I think it's important. Every morning before work began, Chris gathers his crew and they do a group prayer together. They ask each other what's going on in their personal lives, and what they can pray for each other about. Then they read a short scripture out loud together, and they start their day. Unbelievably cool. Why do they call themselves Sasquatch? Because these guys are freaking beasts. This is one of those rare experiences where I had a feeling it was going to go well, and it turned out even better than I had imagined. There's a reason why they have so many 5 star reviews. If you're looking to have a deck built in Austin I'm going to help you... skip the weak fluff and go with Sasquatch.

Travis repaired my backyard fence. He did an amazing job my children are able to play safely…read moreoutdoors now. Our new fence will be able to with stand all upcoming weather conditions. Travis will be our go to fence guy from here on.

There are a whole slew of reasons I'm giving this company 1 Star. First off, the owner Todd would…read morenot come look over the job beforehand so we were on the same page. Second, he is dishonest about pricing. Third, as the owner, you are responsible for your employees. His worker damaged the paint on my siding using gorilla tape instead of blue painters tape. Not just 1 area, the whole bottom plank adjacent to my porch. We won't even get into the names he called my wife (cuss words) when she called to have the job finished. The job is still not finished. I'm in a service oriented business who recommends good fellow contractors and Todd is not one of them. I have documented the way he spoke to me & my wife & have documented the damage. The job is still not finished & we are to the point we don't even feel safe having Todd back over. Save yourself the trouble & use someone else. Oh & he's been paid in full. If you'd like to know more on Todd, do a background check.

New 2-story deck missed the mark across code, Trex guidelines, and aesthetics. Poor planning. Won't…read moremake it right. We lost 5 figures on a 2-man crew that lacks longevity with owner. Hire inspectors before paying final invoice. FYI "Custom Deck and Fence Austin" also has poor reviews on multiple sites noting owner Todd Louis Ratajik of "Good Day Baked Energy Snacks" (Forfeited Existence). Sites now name "Cesar" as owner. Negative reviews disappeared. AFFD has pending lawsuits with Travis County Courts. Unknown AFFD subcontractor alarmingly used my name and address in another client's lawsuit wtf! Standard: Visual consistency. AFFD: Mismatched railing. Todd's words: "It's the same railing but pinched." (A contractor's FB review notes lack of materials to properly complete jobs.) Std: Concrete pad supports stairs. AFFD: Stair stringers hover in air, failing to land on concrete. Todd blatantly texted that stringers would step out (not down) from deck. I refuted the abnormality. Top step was cut off; stringers don't reach concrete. Instead of extending pad or redoing stringers, an ugly post was set. Std: Stairs treads w/o gaps. No overhangs. AFFD: Stringer cuts forgot stairs' fascia; treads weren't 11+". Gaps added to meet code, so stair noses are 1.25+", ie trip hazards. FYI Use rise-to-run guidelines. Std: 42" deck railings. 34-38" stair railings ABOVE boards. AFFD: 44" deck railings. Didn't supply 34" stair railings; boards grossly notched to lower height, which start at 44"! Std: Posts sit on existing FINISHED concrete pads. (LOL) AFFD: Post had no contact with pad (after removing makeshift shams to hide the blunder) ie ZERO deck weight on ground. Todd asked if this was okay [to not deal with]. Post not corrected at start. Rough concrete poured atop pad to meet post. Ew. Std: 16" oc MAX joist spacing (Trex specs). AFFD: 7 of 13 spacings are 16+". No blocking. Add 1 or 2 joists = ~15.5" or 14" spacings. Todd said his ways are "affordable" and "economical". Eek. Best: Competitor contracts: "12-in joist spacings", "blocking", "glulam beam". Std: Trex Cocktail Rail Kit (full-width support, hidden fasteners). AFFD: 5.5" wavy floor boards nailed to 1" rail. Visible screws, rough shavings, corner gaps, no support eg 2x4s to flatten board. No countersunk screws and putty to hide nails. Std: Professional aesthetics. AFFD: Not spraying railing cuts = RUST. No continuity in stairs fascia to meet deck edge. Silver bolts on black railings. Posts unequal distance from deck edges. Cedar's shorter lifespan requires staining / maintenance is inferior to Trex's composite fascia. Std: Disclosure of unforeseen issues. Protocols. Loyal crews. AFFD: Crew wasted a day plotting makeshift repairs after causing roof damage. Licensed roofer was furious about erroneously-cut flashing. Roofers returned after crew again made damaging cuts where told not to. Zero acknowledgement from Todd. AFFD: Crew noted holes in house's ceiling after removing joist nails. No repairmen references. Not-our-problem mentality. AFFD: 15+ days by 2 tired guys: the hire + his actual neighbor. Ditto to reviewer compelled to supervise. Days start late, end after 7pm. My neighbors had 5 deck builders who left by 6pm still jolly. AFFD: Non-recyclables in recycling bin. Concrete and stinky liquid in trash bin. Cigarette butts, nails, and construction debris across yard. AFFD: Crew won't tell owner about gray areas and errors in judgments. One unsure if he'd get paid wth. Std: Professionalism. AFFD: No final walkthroughs. Owner ignores items in emails. Condescending; when I climbed a ladder re an issue (that I called a roofer to fix), Todd muttered that I was "an inspector, eh". Instead of talking measurements, Todd's retort was "I'm the owner of a deck company", as if titles alone grant proficiency. Labor is hired out, crew turnover is high. Workmanship depends on whoever is outsourced, who aren't deck builders so much as guys who "have built decks before". Expect no corrections on what Todd Ratajik deems as "good enough".

I recommend these guys. They replaced a wooden fence for us for a reasonable price, with good…read morequality material, promptly. The workers constructed the fence artfully around some barriers. They accidentally broke an underground sprinkler and very promptly fixed it.

Fantastic experience with Good Neighbors…read more Ben was friendly, pleasant, knowledgeable, communicative, flexible, professional. All the things you want in your contractor basically. Oh and I almost forgot -- his quote was lower than the competition. It was a no-brainer. His guys did a great job repairing my fence. At some point, there was a small miscommunication -- Ben had his team fix the issue as soon as it was brought to his attention. No negativity or bad blood -- just professional commitment to customer satisfaction. Couldn't recommend this company more.

The high rating is well deserved! We worked with three separate companies to obtain a bid for a…read morefence installation and gate repairs. We selected Good Neighbors Fence because Ben was so pleasant and knowledgeable. He was the only one that provided a feasible gate repair to modify our current gate to include a transom and mechanical lock. We were impressed that Ben did the welding on site to customize it for our needs. We have an adjacent fence that was installed by another company and when seen side-by-side, we can definitely tell the difference between the quality of work. Ben and his team were so thorough. It can be stressful to begin fence work since it often involves coordination with neighbors but Ben was so laid back, easy to work with, and ensured that things ran smoothly. Can't get any better than that!

Byron was great to work with and went above and beyond to make sure he built my family a beautiful…read moredeck. He was very knowledgeable and helpful when it came to answering questions concerning placement and size of the deck and the nuances of working around our septic. His foreman, David, and crew did an amazing job. We absolutely love our deck and would use him again for any future decks or extensions. 10/10 recommend.

We have known Roadrunner Decks since 2013, when we were in need of a major renovation of a large…read moredeck surrounding our 27K gallon swimming pool. We chose them because of their workmanship and details called out in their quote, like support structure. The original deck was built with all Wolmanized wood in 1992. We chose cedar for the renovation. Since then, Roadrunner Decks has also provided refinishing services with their team led by Roberto, who I have found to be very thorough and knowledgeable of the process and products to use. I knew that there was something to the process to obtain a long lasting, beautiful finish from refinishing antique wood with my father. But decks are a different beast due to the exterior elements. The process that Roadrunner Decks uses is simple and clean; all decks need to be free of all items in advance - furniture, plants, etc.: power spray, lightly sand horizontal surfaces, apply two coats penetrating oil stain - color of your choice, allow to dry for 2-3 days to be safe and cure before using. Our latest refinish of three deck sections (front entry, back top, back pool) took two (2) weeks total time. The results of their work can be seen in the pictures below. The finish will last ~2-3 years and will deteriorate depending upon weather conditions, sunlight exposure, and swimming pool water chemical exposure. Some sections that are shaded more can last longer but it is best to refinish the entire deck at once for a consistent color. Big Thank You again to Roberto, and Humberto, Roberto, and Jose for their hard work, beautiful results, and clean up! This was the 5th time it has been refinished by them!

Samual offered the best price among all the quotes I received and was also the quickest to respond…read moreto my project request. He completed the job very quickly, and the work was nicely done at a highly competitive price. I'm very happy with the results and would definitely hire him again in the future.

Samuel is a craftsman. He cares about what he creates and invests detailed attention to it. We…read morehired him to build us a new deck and were impressed by the quality of his work. He created a sharp, crisp new deck that will last.

good product - but they missed follow through on the finer details (such as forgetting to install…read morethe weed fabric under our deck and failing to reconnect irrigation properly).

I would like to thank Ben for his professionalism. I went with this company for gutters…read moreinstallation; and I am super happy with the end result, and type of material used. The whole process took only hours. I highly recommend this company and will; for sure; hire them again for future improvements. Thank you again.

This rating reflects the combination of quality and price: if you want solid, quality work at a…read morecompetitive price, I'm not sure you can do better than these guys. They completed a few different jobs for us: a deck resurface with Trex, added new deck railing, attached a pergola we had to the deck, and poured a separate stained/stamped concrete deck. They were helpful, flexible, and creative in thinking through options and dealing with obstacles. They bring a lot of experience and know-how and are great people to work with. Very happy overall.

We contracted with Hometown Decks for a Trex deck, along with metal privacy screens. The…read moreprofessionalism was exemplary, from the beginning of the project when Mike gave us our bid, to the conclusion of the deck work. Communication with their office exceded our expectations. We are extremely pleased.

Excellent communication by Sloane throughout the project…read more Very satisfied with the process from start to finish I would recommend Austin Deck Company

I want to start by saying how incredibly satisfied I am with the work Walker and his team at Austin…read moreDeck Company did for me this spring. They built a sizable deck--around 800 square feet--with multiple levels using high-end materials from Trex. I had been preparing for this project for a while, speaking with several contractors, and what really stood out to me about Walker was his communication. He was quick to respond, clear, and always provided updated visuals whenever we made changes to the design. His transparency and follow-through on every promise were key reasons I chose Austin Deck Company. One of the more complex aspects of the project involved resolving issues caused by a different vendor whom I bought a pergola from. Walker and his team went above and beyond to help me navigate and fix those problems. Everyone on the crew I interacted with -- Paco, Rick, and others -- was professional, friendly, and easy to communicate with. I wouldn't hesitate to recommend Austin Deck Company to my friends, and I'll definitely be reaching out to them again for any future deck projects. You guys rock!

Really impressed with the dedication and hard work put into resolving my sprinkler issue. He didn't…read moregive up until the job was done right, and that kind of commitment is hard to find. I truly appreciate the effort -- will definitely be calling again!

We had a leak in our irrigation system on a Sunday, and it was nearly impossible to get anyone to…read moreanswer. Justin responded right away and showed up quickly to take care of the issue. He fixed the problem efficiently and was extremely professional. Outstanding service and a huge help--highly recommend!