I always like to wait awhile before reviewing stuff, especially contractors, because lets face it: Hiring folks is never a perfect process. Even the best of experiences typically has a point or two where you second guess whether that was the right outcome or not.
That being said, its now been about a month and I think its fair to give them an honest assessment.
The thing about Austin Deck Company is that they will do a good job for you, but they will not do a great job. However, they will charge you the great price. We hired ADC to remove our aging deck/frame and replace it with a brand new frame and composite deck.
The scope of the project was a complete 'scorched earth' reboot: Remove everything to the ground and build it from scratch. I think this is important to call out, because this really gave ADC complete control of the entire process with no challenges like having to bend to this or that. The space was theirs and they owned it.
Despite being contracted to remove all elements of the old deck, ADC chose to only dig out about half of the old concrete footings that the old deck had. Instead they just sawed the supports off at ground level and tried to cover some of them with dirt. The workman did not remove some of the other physical materials from the old deck (garden stones, etc) but I went ahead and did this myself as I wanted to move the project, which had legitimately stalled due to rain, ahead
The new frame went in very nice - I give full credit that this was a success and I am still very happy with that element. And the decking itself went on very well, although I am afraid that is about all that did go as expected. Despite a clearly defined conversation and subsequent email, the ADC project coordinator took it upon himself to customize the deck by cutting a hole in it, even though we had discussed the option and he had been told in writing not to. That decision nearly put the project in serious jeopardy.
A few days later the deck was installed and the posts and railing up, but I was very disappointed at the lack of detail work that remained undone. For example, the railing made sinking the mounting screws difficult, which I can understand, but that left a good quarter inch of the screws sticking out at a 30 degree off angle. When I raised the issue, the ADC coordinator shrugged it off with a comment about how hard it is to get them all the way in. Not exactly my problem as a customer in my opinion. Also, the railings were not exactly even level. That seems like something that could have been avoided by simply measuring from the deck up and marking the target spots with a pencil. Another key misstep was the way the workers tried to discard their leftover cement through our fence to the green belt behind our house, coating the bottom railing with cement.
Eventually it was all done and I have been using the deck for about a month now and it feels very solid. The edges are clean and straight, and my family is looking forward to using it for years to come. However, I expect we'll still be picking up discarded screws from the workers out of the grass that whole time. We've lost track of how many dozens of screws were littered about the job site, and my favorite, the discarded razor sharp metal pieces trimmed from the railing scattered in the grass around my infant son's sandbox. Very disappointed about that.
I am glad I had the work done, but if I give it too much thought I cannot shake the feeling that I did not get the top notch quality I was actually charged for. Although I have no plans to ever redo the deck, if I did, I would likely go with a different vendor next time. read more