I got yelled at and threatened with canceling my flowers ON WEDDING DAY!!
I found this shop through yelp, since the previous review (in 2015, should have known then) was so pleasant I decided to call and ask to see if it is possible to have my flowers done. I made it very clear that I only have about 1 & 1/2 weeks left, I needed bouquets and boutonnières done. Chloe said it was very last minute order but that she would do it. I was super appreciative!!! When we met I let her know I wanted: Cascade style bridal bouquet, and bigger boutonnière for the groom and few other bouquets and boutonnières. Prices were decent so I placed the order and gave my deposit.
I let her know I wanted to pick the order up day before the wedding and she said she could keep the flowers till the wedding morning so that the flowers look fresh. I agreed.
Wedding morning Chloe called me and asked if I am on my way. I told her I am running a bit late but I'll be there in an hour. She tells me thats ok. THEN she tells me that she made the flowers THE PREVIOUS NIGHT and that she FORGOT the style bouquet I wanted. She proceeds to try to convince me that its still a pretty bouquet. I let her know that my heart was set on cascade style, so she said okay and that I should come about 2 hrs later (Noon).
At NOON, I sent my parents to the store, I was getting my hair done at that time and to my surprise my parents call me saying that the BRIDAL BOUQUET IS NOT READY! And it will not be ready till 2PM. I call Chloe (who wasn't even at the shop) to see whats going on and she proceeds too tell me that since my wedding wasn't till 7pm that I had plenty of time, that I got a great deal so that I should be happy. It was ridiculous that I had to explain to a vendor that my wedding took place that was an hour away and I have no one to pick it up!!! I asked her to at least give me a discount or something for the inconvenience. She responded with "NO!! YOU NEED TO PAY FULL PRICE EVEN THOUGH BRIDAL BOUQUET IS NOT READY, IF YOU DON'T WANT THE FLOWERS I CAN CANCEL THE ORDER, I WILL KEEP THE FLOWERS". She kept on yelling at me, everyone at the hair salon heard her, it was embarrassing!!! I told her I'll just pay for the items ready and come back for the bridal bouquet. Chloe responded with "NO!! YOU CANT TAKE ANYTHING UNLESS EVERY ITEM (even bridal bouquet thats not ready) IS PAID FOR."
Thank GOD that I was able to keep calm and convince her that I NEED the bridal bouquet so I am going to find a way to come pick it up. She ended up letting my parents take the completed items because I agreed to pay half of the bridal bouquet price and the rest when I pick up.
When I finally saw the bridal bouquet it was NOT cascade style that I wanted. It just had 3 strings of flowers hanging. None of the other items were what we agreed on either!! I was told the brides maid bouquet will have 12 flowers, but it had about 3 roses, 2 bunches of filler flowers and the rest for greenery. The grooms boutonniere looked the same as the rest, just had a white flower instead of pink.
Chloe was so rude! I will never recommend this company. No bride should be threatened with not having items their wedding day, especially when the company already had a deposit. If you took the money, deliver the goods you promised! I was at her mercy because she pulled her stunts hours before my wedding, I hope no other bride has to go through this. read more