It's been a while since I've written about David Weekley Homes-San Antonio, and I think it's…read morenoteworthy. David Weekley Homes in the San Antonio region have not been top-notch builders for sure. Our home was finished to our liking after a grueling time to make it top notch. We have had Air Conditioning problems since we moved in. David Weekley's air conditioning partner (AirTron) for warranty service installed a 3 ton air conditioner for our home and they have been out at least 3 times because of not cooling or heating efficiently. Over the past two years we've had trouble with cooling in the summer, with an AC that couldn't make it to 76 degrees, and we found out heater wasn't assembled correctly for the winter. We had multiple Freon leaks, and the duct work was installed incorrectly from the very beginning (based upon our current A/C vendor). Our warranty went out a few months ago with AirTron, so we tried a different AC company. Turns out, our 3250 sq. ft. home with 10ft-12ft ceilings should have a 5 ton AC, after occupying our home for less than 2 years. So, we now have to replace the entire AC and Heating to cover the 3250 sq. ft. at a cost of $16k out of our pockets. Mr. David Weekly, and the San Antonio sales and warranty people: What will you do to correct this for us? We went through brutal summers and freezing during the winter for 2 years? And as for AirTron. They are not qualified to AC/Heating in my humble opinion. Get someone else that will do a professional job. I'm wondering if there are other David Weekley homeowners with this same problem? If so, please chime in.

Kevin in the warranty department continues to go above and beyond for me. recently I had a closet…read morecompany come in and design my closet. one of the things I wanted was to match the handles and door knobs for the rest of the home. after an extensive search the designer couldn't find a match. Kevin from David Weekely contacted the supplier, and even though the handles were no longer stocked, Kevin found the exact hardware needed, and delivered them to me for installation. above and beyond. I'm so happy.

We recently installed a golf simulator in our media room and couldn't be happier with the result…read more It's a Golfzon system, which is more complex than most simulators due to the auto-tee ball retrieval and moving swing plate. Gary took the time to carefully review Golfzon's blueprints, which were very detailed when it came to measurements and angles, but occasionally lacked clarity in certain areas. Despite that, Gary and his crew were able to navigate the challenges and bring our vision to life. Thank you!

Behind on their time frame. Taking much longer than expected. Heard really good things about them,…read morebut quality seems to be lacking now. Still waiting for the job to be finished...

I contracted Ace Countertop for 2 bathroom remodeling work. After receiving half the payment…read moreupfront, they didn't start one of the bathrooms and left the other one incomplete. At first, they had pretty good communication, but then only promises, and broke communication. Subsequent requests for a refund or completion of the project were ignored. Communication ceased, and I was blocked from their social media platforms. Individuals involved include Albert, Jacob, and Luis Alberto. The company involved was Ace Countertops. I believe this to be a fraudulent operation. I urge potential customers to exercise extreme caution when considering this company. Be careful!

So I got a referral to work with Ace Countertops for my kitchen backsplash project. Jacob Herrera,…read morethe outside sales representative sent a quote with visuals after visiting us for estimation. We approved the quote and sent 50% of the deposit. My carpenter came by to install wall shelves mounts on the bare drywall first because that's what Ace Countertop suggested. So the sequences of the project for the wall would be shelve mounts, slabs, and then the wooden shelves as last. Since the mounts were going edge to edge, we had to make a change order from the initial slab designs Jacob proposed. We communicated to Jacob and Augustin, the template manager who came to my house for templates that we would send visuals/mockups of the wall since the slabs had to be cut into smaller measurements. We also wanted to keep the original direction for the veins since it required 3 slabs as Ace Countertop suggested. Ace Countertop approved the change order and told us they have the templates set up so they can go based on our mockups. When they came to install, we noticed that the slabs were rotated to cut which did not match the change order. It did not look like what they had proposed either. So my husband and I tried to call them, tried to talk to their managers, tried to meet them in their fabrication warehouse, and we still could not talk to anyone who could help to solve the issue or even hear the proper reasons why it delivered as it did. They came back saying it's their machine that doesn't cut the veins horizontally (original direction of the slabs). It did not make sense. We're using 3 slabs and the materials are not being used fully based on what other vendors have presented to us with their own visuals. Since we could not talk to any managers or project managers and Jacob was the sales representative and Sabrinah was the receptionist, we did not know where to go to solve the issue anymore. No one higher up reached out to us or answered our calls. We felt hopeless and I could not waste my time on things that weren't handled properly or professionally so we expressed we would like to back out and asked for a full refund since it was not my fault. Ace Countertops could not deliver what they promised or approved. Sabrinah said we would get a full refund but after a week of us trying to call her again, our call finally went through and she told us we would only get 50% back. No proper explanation of anything once things went south. We didn't get any refund from them. They owe me $4,012.82 for my deposit. They took all the materials so I still have bare drywalls and my carpenter cannot proceed with his own project to build the wall shelves. a kitchen hood and a covering. I spoke to 6 other vendors for the same project. No one has told me this is not a doable project. I don't know why Ace Countertops can't deliver what they have promised. I'm clearly your customer that you decided to ignore. At this point, I don't know how to not look at you as FRAUD. As you already know who I am, you still pretend like Eric, that Sabrinah Herrera said that's the owner but she doesn't even know his last, the owner she works for. Albert's Hererra who appears to be the project manager, Sabrinah had been mentioning several times, lied to us that Jacob and Sabrinah had never brought this issue with my project to him. I am not sure how hard it is for his own kids to speak to him about it over dinner. Since he is also not returning our calls, we're sharing our fraud story with Ace Countertops so no one has to go through this with them. DO NOT WORK WITH ACE COUNTERTOPS. If you're interested for more details, here's my story about them: https://docs.google.com/presentation/d/1V_hnUJH8D5GxBtDxwaRjYTtqQnhFRIgSXK9ysxlJ86U/edit?usp=sharing You can also read reviews for Albert's remodeling and True Custom Countertops on Facebook. Albert's Herrera might be the formal owner of TCC but it appears online that he still owns the business too.

We have been using Custom Plumbing for many years for all kinds of repairs. Any time we call, we…read moreare immediately fit into the schedule. Any of the guys that come are friendly, professional, and the work is done quickly and properly. And we feel the price is quite reasonable.

I had an extremely disappointing experience with this company. I called them to find a water leak,…read moreand, they failed to locate the problem and charged me an absurd amount of money for no work. Instead of taking responsibility, they blamed it on "frozen pipes," which was completely false. Even if that had been the case, a reputable company should have offered to come back and address the issue once the pipes thawed. Instead, they took my money and left me with the same problem I started with. I would not recommend this company to anyone looking for reliable plumbing services. The owner is being very defensive instead of taking the responsibility and ownership of wrong doing.

Sun Tile was the tile contractor for 2 homes that we purchased through builders (Taylor Woodrow and…read moreDavid Weekley) and the job they did was horrible . Currently we have so many highs and lows with our tile, they may have to replace the whole flooring. Terrible workmanship

Sun tile is the contractor for our new home build. I have been seriously disappointed by the…read moreworkmanship. I have a similar experience to other reviewers. They have used the wrong color grout for corrections. The tiles have been installed unevenly. They did not install the wood at the same level as the floor tile causing a drop in the floor between the majority of the house & the bathroom. The repairs have been unacceptable. They installed tile and grouted the same day, so the mortar was wet when they grouted. Their solution to broken tiles has been to put caulk over the cracked tile. In our upstairs bath, they used two different types of tile resulting in a difference in the tile colors. They argued with me about the difference & didn't want to do the repairs. They also gave a similar excuse about our fireplace tile... They said it was a difficult shape so it was hard to cut it properly. I have seen plenty of tile professionals who are capable of cutting tile straight & installing properly. Unfortunately, these contractors are not professionals.

After making the decision to move to Austin from out of state, a friend recommended that we work…read morewith Omar not only because of his knowledge of the Austin market, but also because of his extensive network within the realtor community. Omar was quick to set up time with us to understand what we were looking for and so accommodating in sharing insights into areas to explore. When it came time to tour, he was amazing both in person and virtually. Because we were out of town, Omar was patient with us and our travel schedules and was super flexible with us to ensure we got to tour all of the homes we were interested in. We toured several homes virtually with Omar and he was great at pointing out all of the small things we should be aware of, which is so critical when you are thinking about buying a home you've never physically seen! Because of his extensive network, Omar was able to find several homes not yet listed, and this became a huge competitive advantage for us. We eventually found an amazing home in one of the toughest markets with little to no haggling or stress. Omar was there through everything from touring to closing. We have bought several homes in hot markets and by far our experience with Omar was one of the best. Search no further for an amazing realtor, you've found the best of the best!

Omar was with us every step of the way as we selected, built and moved into our new home. He worked…read moretirelessly to market and show our previous home right through the sale and closing. There was never a time when we didn't know he would be right there to answer questions, guide and facilitate a build, purchase and a sale in the most unpredictable and unstable real estate market in history. There are hundreds of real estate agents in Austin, but there is only one Omar Dyess. You'd be lucky to have him on your team.

I had a home to lease for the first time. Suman was referred to me by a friend who had used her…read more She asked all the right questions about what I was looking for in a tenant. She staged and took great photos and posted on Monday. We had several people interested. One wanted to pay the whole year up front. She rightly suggested this was not a good option and I agreed. She thoroughly vetted the clients and we agreed on one by Wednesday. Only problem, they needed to be in by Saturday! Amazingly She dropped everything else, and got them fully vetted and they moved in on Saturday. I was super impressed with her lease agreement. She didn't miss a thing. I highly recommend her for any real estate transactions.

I've used Suman for several real estate transactions. Suman gets the job done every time. I…read moredefinitely would recommend her for anyone looking to buy a home in Austin.

Exceptional customer service from the team at AirCo. Following a detailed home inspection, I was…read morefaced with multiple concerns across electrical, plumbing, and HVAC systems. From my initial interaction with the office representatives (Taylor, Dave Sr., and Dave Jr.) to the technicians who came out to my home (Nick, Jackie, and John Paul), the level of professionalism and care was outstanding. The team provided an in-depth assessment and diagnostic of all identified issues. Just as importantly, they took the time to clearly explain areas that were not a concern and documented a thorough review outlining why those aspects of the home were in good condition, information that will be extremely valuable for future home inspections or potential buyers. Each team member was knowledgeable, responsive, and thorough in addressing my concerns, making what could have been a stressful situation feel manageable and well-handled. When people speak of organizations that deliver top-tier service, this is exactly the kind of company they mean. AirCo has earned my trust and will be my first call for any future needs.

We did not purchase an entire new AC system/compressor/furnace with Jon Paul M. for the following…read morereasons: 1. He charged $675 to fill coolant and run a leakage test when he knew there was a 90% chance beforehand my evaporator coil was leaking and it would not be worth replacing the evaporator coil for $4500. He only offered a $675 credit towards a new system after I complained. 2. When I texted him a question about the new system quotes last year, he ghosted. Yet he emailed me four days later asking if I was ready to purchase a $17k system. Four days to decide on a $17k system without answering questions or receive other bids is not enough time. He cares more about making the commission than answering questions. 3. Jon Paul kept pushing the top of the line variable Daikin for $17k. Yet Shields AC & Heating in Lockhart said the DH7VSA compressor has a lot of firmware and software bugs communicating with the thermostat. Shields said it's not worth all the rebates and incentives. 4. Airco only offers a three year labor warranty through Airco. Yet they do not tell you that Daikin and Goodman offer an extended ten year labor warranty through Asure for $850. Daikin owns Goodman. 5. Jon Paul's quote did not include new return and supply plenum, unless he didn't specify. He only mentioned spraying the existing supply plenum with mold killer. 6. Jon Paul did not suggest moving the entire system 3 - 4 feet in the attic to reduce static pressure. Three other companies suggested moving the entire system. 7. When I asked Jon Paul what the difference was between the $17k variable Daikin and $15k variable Daikin, his response was, "More features and stuff." I need someone more articulate. 8. Jon Paul did not run a Manual J test. Ultimately, we ended up paying $12.1k with Jurnee Mechanical for a variable Goodman GXV6S condenser which included new return and supply plenum, moving the entire system 3 - 4 feet in the attic, 10 year extended labor warranty through Trinity, free maintenance for two years, and Reme Halo UV light.