This company is a 100% complete joke, to say the least!!! They have the worst customer service I have ever seen in my life...
I own a duplex I live on one side and I rent out the other side to an elderly woman in her eighties... As you might know this summer "2018" in Lansing MI. area has made it to 95 degrees and has been a very hot one so far... The owner Steve Austin is the one whom gave me the most worst service I have ever had in my life... Now this is the owner we are talking about... So if this is the kind of service you can expect from the owner of a company can you imagine how it would be if someone else may have helped me??? Now not only have i paid for service, he never came back to finish the job... So my eighty year old tenant and I have to deal with this ridiculous heat and humidity while Steve Austin "the owner of Austin-Fuller Heating & Cooling" has left me hanging, for nearly 3 weeks, roasting in this heat... I have called Steve numerous times and left messages letting him know that there is a elderly lady living in these premises and still no return call... My next step is to take him to court... This is horrible business practice and I strongly advise you to stay away from this company................ read more