Stahl & Sons placed a new Generac i was having problems with form another vendor... Stahl & Sons was out immediately, assessed the problem and replaced with precise professionalism not only on the quality of service but as well did not throw a stick shock into me on the cost!! They now check my furnace, AC and Generac on a schedule to to all running to perfections. I will always recommend work to Stahl & Sons.. I live in Grand ledge and appreciate all they do!! Thanks all!!! read more

Excellent, speedy service. I had a problem with my furnace not kicking on properly. I called Stahl and Sons after hours, so I left a voice mail. Their on call service tech called me back within minutes. He took down my information and said he'd be out to my house within a half hour. He came out in the time he stated and had my furnace back up and running in no time. (It needed a new pressure switch, which thankfully he had out in his truck.) Service call, new part, and labor all came to a VERY fair and affordable price. Jeff was a great guy; professional, courteous, and he was sure to point out to me what he was doing on the unit itself. I was highly satisfied overall with the work done. read more

I called and requested our A/C be removed from our deck pending some construction project that will be happening. Took the technician less than an hour, some of that he spent waiting for help to heft the device off our deck, the other individual never showed up. I got a bill for $196!!! for 2 man hrs. First, the invoice the charge was sent on had in print that their per hour rate was $80. When I spoke to STEVE about the bill, he said their rate is $98/hr, but he'd take $160. When I pressed about how it did not take 2 hours, there were not 2 men...he then 'explained' to me about how it takes money to get the guy to the location...ok, so I'm paying a traveling charge of $98/hr?!!! I've been a customer of theirs for 19 years, and, I've never paid traveling charge. NEVER, only the per hour fee for when they were here. Someone's gouging. Won't be a return customer if this is how they treat a loyal customer. read more

Steve gave an estimate of $4,895 without specifying the size of the furnace to put in a new furnace using existing ductwork & putting in two cold air return vents. They sent 2 young men to do the install, I noticed it was a 70,000 BTU furnace, which is not big enough for a 2,184 sq ft home (not counting the basement), so told the young men to take it back & not do the install until things were straightened out. Due to our cold climate in Michigan (zone 4) would require 45 - 50 BTU per square foot. Doing the math, minimum would need 98,280 BTU, max 109,200 BTU. When I talked to him on the phone about it, he said he's been doing this for 30 years, and I was counting the basement. I said, a house 78' x 28' = 2,184 sq ft is not counting the basement. Then I asked him how much did the 70,000 BTU furnace actually cost not counting labor. His response was "We're not going to go there," refused to give any details about charges, and stated he'd get me a refund. That was on 10/19/20. About a week & a half later, he wouldn't answer my call, so I called the office & got some line of BS about they can't pay me my refund of $4,000 until their accountant shows up to do it & he only goes to their office once per month. At first, she said the accountant went there the 1st week of November, then the 2nd time she stated it, she said the 1st or 2nd week of November. When you're telling the truth, the story doesn't change. I priced some 70,000 BTU furnaces 95% efficiency online (dealers usually get them cheaper), and the most would've been around $1,000... Buyer BEWARE!!! DEMAND details and a complete estimate laying out all fees involved. read more