My recent experience with my light blue 2007 Audi A3 was very poor (in terms of the Service department. I live only about three miles away from the dealership. Two miles away from home, the "low" oil buzzer sounded! On another occasion, the hydraulic fluid light went off (for the brakes....what could possibly go wrong?)!!! All I can say is that I hope that whoever bought it stays safe. read more

We had the WORSE experience with Rob Will owner of the Seattle Audi and VW dealership in university district, Director of used car sales (Mike Kingma) and general manager (Miles Richardson). My son, a college student, bought what he though was his dream car -- an Audi A4 station wagon. The sales person at Audi Seattle in the University District, Tyler Hebold, failed to disclosed that the car my son was buying was under a class action suit because of heavy oil consumption. At the time of sale, the car was covered by the class action suit (under 80k miles) but the dealership never told my son about it. My son learned about the class action suit after he moved to school in Nevada. He was continually putting oil in the car until the Audi Reno dealership mentioned the class action suit. By then the car had over 80K miles on it so it was not covered under the suit. We contacted Audi Corporate and they agreed to review the situation and possibly cover repairs to show "goodwill" but they wanted Audi Seattle-U District to also help pay for repairs. I contacted Audi Seattle-U District and talked to Corey about this cost-sharing plan but he was unresponsive and never did anything to help us. Eventually I called and spoke with the dealership owner, Rob Will, who initially seemed interested in reviewing the case. He asked for copies of the purchase documents, although they should be in his shop, but I complied. Rob Will agreed to review the case and get back to me. A few weeks went by and I did not hear back from him, so I called and left several messages. I placed several calls during the following weeks to Rob Will but he never returned my calls. It is unimaginable that the owner of a large dealership who agreed to view the case and call back simply ignored a customer. If the decision was not to share in the cost, he should have owned the decision and notified us. It is incredible that Rob Will did not have the courage to call back and provide his decision. I finally left a strong message for Rob Will and received a call from Ivan Velko, Sales Manager, who agreed to research the case and call me back. Velko did not call back either; instead I had a call from Mike Kingma, Used Car Salesman. Kingma proceeded to tell me the decision that Audi Seattle-U District would not help with repair costs. I strongly suspect that the dealership reached this decision weeks earlier but no one there had the decency or courage the let us know. Kingma suggested we should have purchased an extended warranty, however the extended warranty does not cover issues in a class action suit; we would have spent more money and no benefits. Mike Kingman lived up to the stereotype of a "used car salesman" -- he was rude, indifferent, and, in the middle of the phone conversation, he hung up on me. Later that day I called and spoke with the General Manager, Miles Richardson, who was no help and did not seem to care that the staff was so dismissive of a client. Our experience with several employees at the dealership shows the lack of decency, common courtesy, integrity, and lack of professionalism of Audi Seattle-U District staff. It is a shame that Audi Seattle-U District took advantage of a college student and misrepresented the condition of the car to make a quick sale. Even worse, Audi Corporate urged Audi Seattle-U District to share in the cost of repair but the dealership chose to ignore this, showing no "good will" towards a customer. Audi Seattle has lost what could have been a repeat customer in my son, and several others among our family and friends, for less than $2,000 -- their proposed contribution to repair the car. So the moral of the story is never do any business with Audi Seattle-U District or these individuals who will mislead, deceive, avoid, and fail to follow through with their customers. The dealership just hopes you go away. Our family will stay away and we'll encourage everyone we know to stay away as well. We strongly warn everyone about Audi Seattle-U District and its unprofessional staff -- take your business elsewhere! read more

Seattle Audi & Graham Campbell are the absolute best in Audi servicing! We bought an Q7 from Bellevue Audi and were disappointed with the purchase (issues with the vehicle) and even worse, the service department. Seattle Audi has been dynamite whether it's repairing flat tires to regular service to troubleshooting issues on our Q7 and A7. Graham has been our main service rep and he's phenomenal. We drive further to Seattle Audi but it's a small price to pay for outstanding service. read more

I never had this bad experience buying a new car ever in my life with in very first month I had not even drove 1500 hundred miles on my brand new Audi Etron S Sportback I bought it from Larson Audi it costed me almost 135 K with all the warranty's and all and one day after about three weeks of buying it just started giving all the lights on dash so I took my car to Audi Seattle they are just two blocks down from my home first the service didnt take a look properly and told me to go so i wanted to take it to fife but car wouldn't even shift or move a inch it took them one week and me going there back and forth trying to figure out what happened to tell me that they gonna have to replace both motors and transmission and all as of what service adviser told me this been happening quite often with Etron's and its been over two weeks since they told me whats wrong but since then i never heard back from them i was never even provided a loner car i feel cheated , Robbed , betrayed hell even the excitement of new the car wasn't even over and suddenly i am questioning my self why did i trust sales guy don't they screwed me really good and yeah what a service Audi never called me apologized or hell didn't even asked me they can do something how they can fix it for me # Audi why u guys give us customer service only before getting paid I never expected this from Audi read more

Audi Seattle - Car Dealers Near Me - Seattle, Washington

Bellevue Audi was going to charge me for my key batteries while Seattle Audi changed them for free. I will use them from now on for all other services! read more

I leased a car from University Audi two years ago and was incredibly impressed with the entire process - from deciding on which model was best for me, thorough the purchase. Now, as I have my (great) A3 maintained, I find the same high quality service from making an appointment through picking up the car after service. When making an appointment for routine maintenance, I accidentally reserved a time at Volkswagen, Audi's partner. I received a very polite call asking if I'd meant to reserve an Audi appointment, and then seamlessly scheduling with Audi. I had my appointment this week, with Tony Alongi as my service agent. I was a bit ambivalent about going in due to COVID, but the dealership has made their facility very safe - down to pens being sanitized before each use. Tony could not have been more pleasant, professional, or helpful. He explained everything clearly, made sure I understood both what would be done and how long it would take, and how he'd contact me when it was ready - which he did. This was accompanied by a video review of the work done on my car by the service tech. I can't think of a way Tony (or Audi) could have improved my maintenance visit. read more

If I could give ZERO stars I would. I lost my key and ordered a new one through Audi. All I need to do is tow my car into the service department and program the key. Apparently, because of COVID-19, the car has to literally be running in order for these people to drive it into their shop to program the key. IF I COULD DRIVE THE DAMN CAR, I WOULDN'T NEED THEM TO PROGRAM THE KEY. There is a GIANT disconnect from the woman operating the phone and reality here. I called BELLEVUE Audi and they can handle this with NO PROBLEM. I would NEVER recommend Audi Seattle to anyone. read more

This is most poor service I ever been! While I waiting at lobby to pick up my new arrival Q7, there are almost 10 workers at front counter, but none of them come to me to ask for service! Until I waiting there almost half hour! And, after completely all of paperwork, I requested about how's DMV paperwork process, until today I still not get any reply even I texted to sales person. What kind of service I got?! It looks them got their deal done NOTTHING connect with them ANYMORE! read more

Audi Seattle - Car Dealers Near Me - Seattle, Washington

Very poor attitude from one staff who yells at me for "looking at cars without a salesman accompanying me"... i am like...

I have bought over 200 cars in my lifetime and yes, I have a car problem. I love cars and keep switching them out. I have owned BMW, Lexus, Ford, Toyota, GMC, and etc. This was the first time I ever bought an Audi and it's been the worst experience ever after the sale. 12/31/2018 I went and bought me a brand new 2019 Audi SQ5. Everything with the sale went very smooth. I was very happy driving out of the dealer. The car was awesome for the first few days and driving a few miles. On 1/3/2019 the car started throwing out an error code referring to a Park Sense Failure. It went off later that day on a restart. On 1/4/2019 the car started throwing out the code again and this time started making this loud beeping sound. It would beep, throw the code, and repeat the process every 3-5 minutes. Making this 65K car completely undriveable. I called the dealer I bought the car to explaining the situation to a service technician. I asked him to help with the beeping, he walked me through the process, but it was not a menu option. When I explained what options I had on screen, he told me he was going to transfer me to my sales rep. Next thing I know the receptionist picked up the phone and said my sales rep was busy. I was shocked that I had a service person, transfer to a sales rep for a service issue. I was on the phone that day for over 2 hours. My sales rep was great and got me taking care of. Why in the world would someone from service tell me that a sales rep can help me better? On 1/7/2019 the service team called me to explain that the part needed is in Germany and will take 10-14 days for them to receive the part. I asked for my car to be replace since I only owned it for a day and Audi offered me $600 towards my payment. Audi is refusing to help me, by replacing a bad car just days after I bought it. What is $600 going to do for me? They basically want to provide the minimal for compensation or help? Why not do the right thing and help a customer. On 1/8/2019 I received a different loaner car and it had something that looked like throw up in the back seat. I texted my service advisor Andrew at 11:56AM, I am including the text. (The substance was dog throw-up, as the GM called to confess that he apologized. ) On 1/9/2019 I called Audi customer service to ask for a replacement car, but they basically said the $600 was the best they would do unless my car stays at the dealer for 30 days. Why do they car more about profits, then a customer. There has been a nightmare situation on a car I owned for a few days, drove only a few miles, and they think its ok for my car to be at the dealer for more days then I got it. Today my car has been at Audi dealership longer then it was at my house with probably another 10-15 days there. On 1/9/2019 at 5:05pm service advisor Andrew asking if they can swap a new one out the next day. So, they wanted me to drive around with dog throw-up in the car for 48 hours. On 1/10/2019 I have owned my car for almost 12 days and 2/3 it has been at Audi Seattle in Service. So, I called and asked for a replacement since the car was only in my driveway for 4 days and almost 8 days at Audi Seattle. I was told that was too costly for the dealership to replace and Audi should replace it. It's funny when I talked with Audi customer service, they said the dealership should step up. Basically, everyone wants to point fingers at the other one. What happen to taking care of the customer? My friends said, "Don't buy an Audi as they always break". I won't make that statement yet but based off my experiences maybe they are right. So in my 12 days, I have been told that everyone at Audi Seattle is exceptional, but when do they start showing they are? Basically, all I see is excuses, they apologize, and say they don't even know what else to say. I am told that replacing my car is too costly for the dealer but losing a customer for life isn't. I would advise everyone to really think do you want to partner with this dealer. If you are treated this way, how would you feel? If you had to clean up throw-up from someone's dog, get ever excuse why they don't want to help you and etc. Is it worth it? This is a horrible experience and all I hear is how it's too costly to fix my issues. I didn't know me paying 60K to a dealer, to get treated this way, was ok. Why is it ok for me to get treated this way? 60K and get abused. My sales guy has been awesome and has tried to help, but he doesn't have the authority. What happened to taking care of the customer? Too bad Jamie isn't running this dealership.... Jamie is an awesome sales rep and I stand behind his review, it's what happens after Jamie that is concerning. read more

Brought my roommates car in for an oil change and received great service. Graham Campbell helped me through the process and was also very accommodating with getting an appointment for my car as well. I was expecting to come back in a couple of weeks to bring my car in but he was able to fit me in that day. Fantastic service and the entire process for 2 cars took almost no time staying for hours on end. They arranged for rides back home and back again to pick up the cars. If you ever need help or service go here, I've not experienced any of the slimy dealership tactics that I have experienced before. 10/10 read more

We had a great experience buying our Q5 here thank to the help of Jon Pollock. We communicated with Jon via emails since we live out of state. Jon was very helpful and made everything clear upfront. Unlike other sellers I've met in the past, Jon kept his words and tried to make the customer happy. On the day we came pick up our car, Jon made sure we had a wonderful experience at the dealer. Jon is your guy to go to if you're the market for Audi. Highly recommended! read more

I'm the owner of two Audis because I've always felt Audi/VW offered great cars for the money. However, I've grown sour on Audi and Audi Seattle. I took my Allroad in for a 35k service and did the night drop off. Considering I had a $100 off savings coupon, I thought it would be reasonable to pay the usual higher-than-average dealer costs for service, and I "should" trust the dealer more, right? I was shocked when my bill was $865 for routine maintenance, after the $100 off from Audi. On top of the standard maintenance, they added $167 worth of transmission service and tire rotation service which we never authorized. After complaining to Derrick in the service dept, he admitted that standard practice wasn't followed to confirm these charges ahead of time, and offered a "credit" to my account for future service. But no refund. When I asked if the "credit" could be applied to the discounted Audi Care so I could apply the credit for my other car's service (hoping to give them another chance to redeem themselves in my mind), the answer was no. So, really, their prices are so sky-rocket high that any dealer credit or discount is really useless -- it just pays for the excessive markup. (For comparison, I had at ~55k Audi Q5 service which I believe I was quoted ~$895 + parts at Audi performed at Stone's German Garage for $210 plus parts, for a total of $468). Here's some other things to consider. The recommended transmission service? Look online and you'll see that some brands recommend this at intervals up to 60k miles. But not Audi. They say 35k. I also noticed that on one of my cars (the diesel implicated in the Audi cheating scandal), when I "prepaid" for Audi Care and had my 35k service done, they didn't automatically do the transmission service. You had to pay extra for that. (They sell you on the idea that pre-paying gives you peace of mind). So it feels like this is just another way they try to get you. In short, I spent over a hundred grand on two cars that I thought I would keep for a long time and be happy with. But this brand has been dishonest and this dealer has been disappointing. I highly recommend looking at brands like Mazda which is offering great cars with many luxury attributes without the ridiculous fees and high costs of ownership. That's where I'm going once these cars end their useful life. read more

I worked with Dan to purchase my new Audi A4. It was an amazingly easy experience. Dan did a awesome job answering my questions. Dan found my perfect car and worked with me through the experience. He's so patient and easygoing that I knew I was in goud hands. Audi Seattle doesn't force add on's onto you. They are straight forward and give you above and beyond service. They give you options if you want them during the final process (thank you Becky!). I couldn't have asked for an better experience. Buying a car is so stressful but I felt like Dan and Becky were so helpful and made my buying experience seamless. I cannot recommend Audi Seattle enough. They are so friendly and helpful! Thank you! I love my car and I'm loving the service! read more

This is not a ding against the people who work at university Audi, rather their management and owners. Decisions ($?)being made, last minute notifications and the decision to cut services. If it wouldn't reflect on the team members I would rate lower. Reason for rating: Today I received a call from UA and they told me that I cannot bring my car in for the body work the quoted no less than 4 days ago, as the body shop is now closed indefinitely. No notice to customers other than a poor guy having to call out saying "don't bring your car in... two Audi certified shops (both inconvenient as all heck)..quotes have to happen again... might be more, possibly less... might take time to get done.. sorry" I feel horrible for that guy. To you, Nice work handling me and hopefully all the others you have to call weren't to big of asshats. Background: My current car ('17 S6) is my third from university (allroad and a4 avant). I decided to go with UA due to their full service approach and offerings. The people have always been great. Through the remodel, through trade-ins and negotiations. It has always appeared to be about the customers and the cars. The S6 will be my last from university and maybe Audi. read more

To the disappointed ones know the maintenance about Volkswagen and Audis. I want to start off by saying that these brands are great vehicles and I'll explain why people complain about Audis. Yes it can be expensive to fix but first of when you buy an Audi you need to know what your getting yourself into. The brand Audi is a performance brand. Many are mistaken when they buy an Audi thinking that they're going to service it like other makes. All Volkswagen and Audi vehicles have a direct injected fuel system for performance and yes it's a considered a performance brand more than a typical ordinary make. What does this mean for the customer ? It means that it requires special care like cleaning the carbon build up from the intake valves every 30k miles as well as special fuel additives along the way to help improve the performance of the intake valves including fuel injection system and keep them cleaner. Carbon build up is the main issue causing one problem leading to the other if proper maintenance is not done. read more

Horrible experiences here with the service department. Drove in from out of town. Worked hard to be early for my appointment t each time and let them know I was going to sit/stay/wait. Each time they waited till 2-2.5 hrs after my scheduled appointment to do anything with my car. Seemed be concerned at management level at first but then blamed me for not calling management before I came to Seattle. Utterly unprofessional especially for a high end car company/service department. I'm moved my business to Audi of Tricities for service and they are leaps and bounds more professional. read more

Worst experience with 'Jeremy ' or Jeff. Absolutely rude. Very condescending. Very clear that he thought because I was a woman I didn't know much about cars. when I politely asked to negotiate he asked me to go to the CarMax and made jokes at my expense. I was super serious about buying a q5 that day and had money and down payment ready. I had no problems trying to negotiate and discuss more. He needs to find another job in the car sales business. He has zero negotiating skills. They will get never my business and I will get the q5 I want but not from them for sure. Definitely very racist, condescending and rude staff. read more

Excellent buying experience. Jamie & his manager (Cory? -sorry man, forgot) really took care of me. I'm a difficult customer to please, and they made it happen. Went over and above. Gave me a solid offer on my trade and even discounted their car in an effort to overcome a small issue we had. Solid folks, solid dealership. This is my 3rd Audi and don't see myself swapping out of the brand anytime soon. read more

I have owned my Audi since buying it new back in 2012! I always used to take it to Audi Bellevue due to me buying my car with them and I've tried being loyal to them for the past couple of years but their service is just flat out terrible. Every service advisor is rude, they attempted to charge me for tires when I JUST GOT THEM REPLACED less than 6 months ago from Discount tire and numerous up charges to my quote when I dropped off my vehicle. I finally gave up and made an appointment with University Audi in Seattle. The person who answered my call was so helpful and when she stated the appointment was 3 weeks out I didn't hesitate to book it. I mistakenly put the wrong service time and walked In an hour late knowing most likely I'd need to reschedule and I was okay with that but to my surprise, Ryan my new Service Advisor said no worries let's see what we can do. Got me all checked in and took my vehicle from me and gave me a quicker turn around time that I was quoted over the phone. Literally amazing service and I won't mind continuing driving over the 520 Bridge to pay tolls just to keep getting my vehicle serviced with them. Cherry on top, I went to purchase a new keychain and they offered to just put it on my key as a complimentary gift. Thank you Ryan and the rest of the staff and congratulations UNIVERSITY AUDI....you've gained a customer for life. read more

Posting a review for the sales department first (haven't had service or anything else yet). I worked with Tyler to lease a new Audi A4 and I had a really enjoyable time with him. He didn't try to upsell me with unnecessary things and worked patiently to help me find the right car to fit what I wanted. He worked with me on the price and we helped set up a test drive (car wasn't on-site during first visit). He was quick to respond to questions via text or call. I hadn't had an Audi in years but it made me remember why I love the four rings so much again. read more

Today was the fifth attempt to come by the Seattle Audi dealership just to get my oil changed. You are not allowed to make an appointment at this dealership to change your oil. Apparently, they want everyone to come as early in the morning as possible so they can put you on the list for an all day wait. Oh, and get this they close at 3:30 for oil change Drop in. This is the perfect place to buy a car if you don't have a job and you have nothing to do with your day. They are obviously more focused on their dealership and their employees than they are on their customers. I'm only writing a review after five separate attempts to get my oil changed on my car. I've been in at 7:30 AM twice and I have been in the early morning between 8-10am twice and then once in the afternoon. Seriously, for buying a $70,000+ car you would think that they would give a little bit more effort in taking their customers. #FAIL read more

My friend and I went to this Audi dealership after finding a car online worth taking a closer look and it took a very unpleasant turn. As we began discussing finance, the sales consultant Chaz got upset because we weren't interested in the payments he presented and began to get rude and snarky. After telling him we weren't interested and walking out, he felt the need to text my friend and recommended him to take his business to Lexus. It was the most unprofessional response and experience I've ever had and I would not recommend anyone to go to this dealership or at least make sure you steer clear of CHAZ!! read more

I strongly recommend not doing business with University Audi or with Sean, a salesperson who works there. I purchased a pre-owned Audi from this dealership in 2010. There was a 2007 model that seemed to be a good deal. I drove it a couple of times. It had been sitting on the lot for 6 months. I questioned them why it had been on the lot for so long and if there were any known issues... they said there were no known issues and that sometimes that happens to good cars. I ended up purchasing the car. I should have known better. After driving it a while I started noticing an odor. Over time the odor became more potent and I realized it smelled like cigarettes. It has been a year and the odor is still in the car despite trying to air it out. To make matters worse, when I closed my deal with the dealership, I was told that I would receive a free detail to use whenever I wanted. It is now ~1 year later, I need to get my oil changed and have some scratches on my car fixed up, so I decided to cash in my free detail since I was already planning on dropping off the car. After asking multiple people at the dealership how to cash this in, I got a variety of responses: 1) They said they had no record of the transaction. 2) They said if it were indeed true, it would had to have been used within 30 days of purchasing the car. 3) Another person said that it would had to have been used within 90 days of purchasing the car. 4) My salesperson admitted to me now (~1 year later) that the detail was only going to be a "delivery detail" and that it wasn't meant to actually clean the car if it were dirty. My salesperson's name was Sean. I talked to him on the phone earlier today and asked if he would be wiling to give up my immediate business (an oil change and insurance-reimbursed body work) and any future business in order to not give me a detail that I should have received with my Audi. He said he was fine with that, thus I am transferring my business to Barrier Audi and providing a 1-star review to his place for shady business practices. tl;dr: Bought an Audi that smells like smoke, business won't give me the free detail service they promised when I bought the car. read more

I recently purchased a used Audi (from a private party) and was looking forward to convenient service because I live less than a mile from the dealer. Instead of winning over a first-time Audi owner, University Audi delivered the worst customer service experience that I have ever had from any dealer or mechanic. I took this car to the dealer for a pre-purchase inspection. They found a fault code in the computer related to the automatic door locks, but said that it was not current and nothing to worry about. Later that day -- after I purchased the car -- I noticed that the problem was, in fact, current. I went back to the dealer and they spent a few minutes looking at the problem in greater detail (which they should have done in the morning). Then they informed me that it would cost more than $750 to fix it. They refunded the $160 that I paid for the pre-purchase inspection and gave me some ridiculous excuse about intermittent electrical problems. Rather than start a debate with the service adviser, I decided that I would call the service manager Phil Spagnoli instead. I left Phil a message later that day, explaining the circumstances. I asked him to please talk with his staff to get the details of the situation, and then call me back. After three weeks, and no return phone call, I left another voicemail message. After another week without any response, I left a third message and sent an email message. Phil finally called me back (with no apology for the month-long delay) and immediately went on the defensive. When I explained the situation, he said, "This is why we hate doing pre-purchase inspections." It seems to me that a pre-purchase inspection is the perfect opportunity to gain a new customer, but that is apparently not how he views it. Keep in mind that I did not come back to the dealer a month or a week or even a day after the inspection to complain about the problem. I came back less than three hours after they competed the inspection. My proposed resolution was that they complete the repair at cost -- not for free -- which I thought was reasonable. They could have acted with integrity, not spent any money, and won a new customer in the process. Phil said flat out that he was not willing to do the repair at cost, but would have a service advisor call me later that day to tell me "what they would be willing to do." After a bit of web research and a few phone calls, I found a great mechanic in the neighborhood -- and their regular price for the repair was well below the token "discount" that the service advisor eventually offered. I hate to feed the stereotype about car dealerships being a nightmare, but this is an instance where the shoe fits. read more

A cafe that changes your oil! Let me start off by saying yes I am mechanically inclined and yes, I can change my own oil...oxygen sensor, underwear, clutch, radiator, etc. BUT I am also lazy, which is why I took my car to University Audi to let them change my oil and it is why I have on yesterdays underwear. So the stars are not really for the oil change I got, well kinda since if they would have put in synthetic like I asked for when I made the appointment they would have gotten 5 stars.....but I digress.... They get my vote because they are open at 7 pm and serve good coffee out of a machine that looks like it costs more than my car, they have pastries, dough-nuts, bagels, cream cheese, bottled water, free WiFi, comfy seats and sweet cars in the show room, oh and they are pretty nice too. Not sure how they stack up on the big stuff like timing belts and other expensive work. My goal is to avoid that by learning to turn a German wrench. So in conclusion...make some nice guy change your oil while you get breakfast at a car show. It beats a kick in the nuts...which is what my last mechanic would do...he was a mean man. *********Update as of 1/22/09************ ***Changed from 4 Stars*** I needed a simple part number. After waiting 10 minutes on hold. The parts department finally answered the phone, only to tell me in a flat tone, "we dont give out part numbers", He offered no assistance and was not appologetic whatsoever. Unless you drive a brand new Audi or are wanting to buy one, customer service is horrible. These guys need to realize that Audi drivers usually end up being Audi drivers for life. When I want to buy a new Audi it will not be here. I feel like these guys...and girls (yeah you are rude too) either hate their jobs or just hate people. Management, please stop hiring people who did not get enough hugs as a child. I still love the coffee and doughnuts (still 4 stars)but I think I will go back to my old "nut kicking" mechanic. At least he said "sorry". My advice spend $250 for VAG-COM (ross-tech.com) and do the work yourself. You can find instructions and friendly help to repair anything on your Audi on online forums like Audizine.com or Audiworld.com read more

I am not sure this will qualify as a review but I just requested a new car quote from them via the Internet as I am looking to buy a new car specifically a Audi and their arrogance is appalling. I asked for a quote for a specific model and features and they ended up quoting a loaded one at MSRP. When I told them I was shopping an Audi against some other comparable luxury brands they just poo poo the other brands and essentially stated they were inferior and wouldn't compete via price. That is one of my biggest concerns in dealing with an German luxury mark this attitude of "if you have to ask about price you can't afford it". Price is an issue but more important is me being convinced that the value is there. You don't convince your customers but this crappy attitude. I will still shop for an Audi just not with them. read more

Word to University Audi-NEVER JUDGE A BOOK BY IT'S COVER. This would have been our 4th Audi purchase in the last 5 years, but I am happy to take my business to Barrier Audi in Bellevue. You should check them out, Lucas Soltman has been great to us in the past. My husband and I currently have a Q5, we realized soon after our baby was born that we needed more space. So, I checked out the inventory at Barrier and University Audi, and University had the package and color of the Q7 we wanted. So we drove in, and was greeted with, do you have an appointment. Uh, do you need an appointment to BUY A CAR? After finding someone to "help" us, I quickly felt like we were teenagers walking through the dealership. That dismissed feeling is horrible! We have a very active baby, so I was straight to the point, we like this car, this is what I want my payments to be, can this work? I was supremely insulted when were asked if we could qualify for the interest rate we currently have on our loan. WTF? How about some tact? Dennis Navas our salesperson did not want to make a sale apparently. You have left a VERY BAD IMPRESSION UNIVERSITY AUDI! Maybe next time, you should treat all customers with the same respect, money spends the same. read more

The Service at the desk was "UNACCEPTABLE." When I went to drop off my Audi, they had 2 clerks working at the desk. They saw me walking in, but continued on with their conversation. They didn't acknowledge that I was there, or asked me to wait and they will be right with me. THEY FAILED. Forgot to mentioned that I was the only customer there!!! The Gal over the phone, I believed her name was Jessee was wonderful. She'd explained to me in details what was wrong with my car. She deserved 5 STARS. I don't know much about cars, so I asked her to speak with my Husband. She didn't seemed irritated at all and explained to him why my car cost almost $5,000 to fix. She'd kept us updated and even gave her cell phone # in case we needed to contact her after hours. If it wasn't Jesse's attention to detailed, and on top of things, I would have opted to bring my car to Bellevue. When I went to pick up my car and paid for it, the man at the desk told me they would bring it right up. So, I stood around and waited, waited, AND WAITED for a good 20 mins. I even witnessed a hit and run. Another white convertible Audi backed out of a parking spot into a parked Audi. So, after waiting for a while, I approached the front desk. I kid you not, they had 5 ladies and 2 men there. Again, they took a glimpse at me and avoided eye contacts and continued on with their conversation. WOW, SERIOUSLY! DO YOUR JOB!!! After a while smiling and trying to get one of the girl's attention, the same man noticed me and asked how he may help me. I told him I've been waiting for my car. He'd finally realized who I was and that the car should have been out A LONG TIME AGO. Minus 1 star for not acknowledging me when I dropped off my car. Minus 1 star for not acknowledging me when I've been waiting for my car. "Oh, I'm sorry; I didn't meant to interrupt. I just dropped close to $5,000 for your service. Thank you so much for ignoring me and I won't be back!" I hope someone from their management staff is reading this and correct their mistake. read more

The one star here is for the actual car service/repair. If I were rating the experience I had when buying the car, I would give them 5 stars. I purchased a brand new Audi Q5 here in March--I worked with Tyler who was absolutely awesome. He was very patient while I took hours deliberating and when finally decided to purchase, took another hour choosing the color. He wanted to make sure that I was happy with my purchase, and he continued to follow up after via phone and email to make sure that everything was going well. A+++ to him! In May, I went in to the service/repair with a nail in my tire. I was told that there was no way to patch it and gave me a price of $330 for one tire ($290 for tire, additional $40 to put the tire on). We asked if they would price match the tire if we found cheaper elsewhere, they said yes. As soon as we found the exact same tire for cheaper, they said they could not price match...Terrible customer service for just purchasing car from them months prior. We then went to Discount Tire, where they said they could easily patch it, and did so FOR FREE! No service charge or anything. I would recommend looking elsewhere for servicing and parts for your Audi. read more

I recently purchased my second Audi, an A6 from Audi Bellevue. Since purchasing from Audi Bellevue, I've heard positive feedback from friends of mine about Audi Seattle's service department and have been considering establishing service there for my other vehicles. For this reason, I decided to stop by Audi Seattle as I am in the market for a new Audi SUV. Unfortunately, my in-person interaction with Audi Seattle was far from preferable. It made me walk away from the possibility of purchasing my third Audi with a lot of frustration. My interaction was with a sales associate who possessed a strong combination of immaturity, arrogance and lack of competency in what it takes to facilitate a positive interaction with a customer. Trying to not become too detailed I will highlight a select few: 1. I walked into the showroom anticipating the purchase of a new Audi SQ5. Having researched in advance I believed I had a good idea of what I was looking for. I called ahead in an effort to establish rapport with a salesperson so that they would anticipate my arrival. After arriving hours later and asking for Brad by name, I was pointed towards the showroom and waited 15+ minutes with no update from anyone. After inquiring at the front desk I was told that I was being handed off to Tyler who was "a great sales rep and would take excellent care of me." This was fine with me; however, it would have been more professional for someone to let me know sooner than me waiting for 15 minutes then having to go inquire on my own. 2. After test driving the car I had a handful of thoughts and questions to ask. When I walked back in the door, Tyler asked me "how did you like it?". I responded "I liked it, but I have a few questions, concerns and considerations I would like to discuss with you. He replied "ok, so are you going to buy it?" I was floored. I then repeated my statement, "I liked it, but I have a few questions, concerns, and considerations I would like to discuss with you." I then asked, "is this not the normal next step in the process of buying a car?" He replied, "well a lot of people just buy the car". Seriously? If that was the case then Audi Seattle doesn't even need sales associates. Very unprofessional. 3. After sitting down, I indicated that while driving the car, I noticed a significant lack of responsiveness when performing a rolling acceleration which most people would attribute to Turbo lag. I explained that I previously test drove an S4 that had the same engine configuration and didn't feel this same lag in responsiveness. He bluntly suggested that this must have been my 'perception' of the performance rather than an actual issue. After leaving and doing a bit of research I found that this lag in responsiveness is a very common complaint which is detailed in many reviews both by media and consumers alike. I wouldn't necessarily expect a salesperson to openly own up to this as a known issue, but I would hope that they were knowledgeable enough to know it is a common complaint and not blame it on a customer's inability to accurately perceive performance. If he was actually unaware, I hope he did research afterwards to be better equipped to handle an inquiry such as this in the future. 4. During our conversation, I indicated that the configuration we drove is not exactly what we were looking for. A good salesman would either point me towards another similar car in stock that meets our needs or look at this as an opportunity to push me into a custom order. Instead of doing either of these, the salesman immediately lost interest. From then on out, he directed his attention squarely at his computer screen for extended periods of time, which required me to repeat myself on multiple occasions. When we were leaving, I realized that he had never volunteered his business card to me, so I asked for it and for novelties sake decided to ask about other new or used stock that may have met our needs. I was able to confirm that there were multiple other vehicles on the lot that would likely have met our needs, but these unfortunately for Audi Seattle were never suggested. At this point we were too far past the point of working through additional options. Bottom line, from the moment I entered the dealership to the moment I left was one of the most unprofessional and condescending experiences I have ever encountered when trying to purchase a car. However, it was completely enlightening since I now do I not foresee purchasing an Audi from Audi Seattle or consider them as an option for servicing my Audi's. If I don't have confidence in their sales associates, I certainly don't have confidence in their service department. read more

I recently took my Audi S5 in for service because the low tire pressure alarm was activated. The appointment was easily made online and when I arrived the Service Consultant, Mr. Xay (pronounce Sigh) Phothivongsa cheerfully and expertly helped me. When asked if I had any other problems I told him I was often having trouble fighting with the steering wheel and that the driving experience was not as smooth as in my previous car, an Acura. Xay made arrangements to have the tire pressures and steering checked. He also had all of the fluids levels interrogated and topped off. They even washed and vacuumed the car! A technician took me out for a test drive to assess the steering. He gave me several explanations for why the steering did not feel correct. It turns out that with wide performance tires the impact of small ruts, road crowning or trenches in the road can be exaggerated when the car is in the dynamic driving mode. The technician gave me several suggestions to improve the driving experience. He was courteous, friendly and knowledgeable. Xay was also fantastic. He was all of the above and more. To top it off, I was not charged a penny for the service. I was so impress with Xay that I asked to speak to the manager to compliment Mr. Phothivongsa. My initial experience with University Audi was not a good one. Their very experienced sale person, Zulton (sp), was very discourteous to me, so much so, I ended up purchasing my car (with the same specs) at another dealership for several thousand dollars less than Zulton quoted. Nevertheless, this latest experience with the service department will make me positively rethink trying University Audi for our family's next car purchase. read more

I bought a new Q8 Sline from this dealership in Sept. 2020 after a negative customer experience at Audi Bellevue. The staff at Audi Seattle is responsive, knowledgeable and customer focused. Since purchasing the car, the Audi Seattle team has picked up and dropped off my car at my home for every maintenance, service or detail appointment. I truly feel like a valued customer. I highly recommend this dealership. read more

Jamie was great!! I purchased my first car from Audi Seattle and Jamie helped me though the complete process. He is amongst the best in business. The way he deals with his clients is amazing and very heart warming. He is completely transparent and lets you know all the details with complete patience. Thank you again for making my purchase delightful :) read more

I've had nothing but great service working with Anthony P at Audi Seattle. I felt no pressure to buy while shopping around, and was given a great deal on both trade in and purchase price. Since owning my Q5, I have taken it in a few times for minor issues (nail in tire, etc.) and have been very impressed with how painless the experience has been. I will not hesitate to recommend Audi Seattle to any of my friends in the market for a new car! read more

As a former car salesman and someone who is "addicted" to switching vehicles every couple years, I am more than familiar with the typical hard pressure sales tactics and strategies employed by car dealerships. I have nothing but great things to say about Kjell Warness and University Audi. During the purchase process, I had done my homework and Kjell was straight forward and timely in his responses. Five months after my purchase experience an issue arose with my vehicle and as my car was used (as well as a NON-AUDI product) I had little hope or expectation that University Audi would make this issue right. Well, Kjell and University Audi went above and beyond and did what's right not because they had to, but because it is the right thing to do. You won't find that often with a car dealership. So take it from a former car salesman: Kjell Warness and University Audi are class acts. It's not often that I find someone that treats their customers the way I did, but this is a team I have no problem recommending to anyone. read more

They are great if you're there to buy a car. If your intent is to get some service done (particularly, when it is out of warranty), well .. you're much better off looking at some of the other independent shops in the area. Services here are very pricy, the service desk staff are impatient and disrespectful with customer questions and most importantly, the overall workmanship doesn't seem to be any different from the other guys. A good example is the crank case ventilation system repair/replacement I did recently. I looked at the work done and realized that the clamps they had used were the kind of generic stuff you'd buy at any motor spares store - not that there is anything wrong with that, but I just don't understand what the premium price you pay at this 'authorized dealer/shop' really goes towards. read more

My S4 needed a new ignition and they answered all my questions, did a recall repair and had it all done 2 days earlier than told. Highly recommend them. Worth driving into Seattle. read more

This place gives the definite impression that they're the typical old school slimy car sales types. Try dropping them a quick question by email about a car such as, "does this model have the Bang & Olufsen stereo" and your response is give me your phone number. Slick. Try using their car trade in calculator. It automatically appraised my would be trade in at close to 40% lower than either of the Kelly Blue Book or NADA values. I'm sorry, but when your appraisal is that much lower than what is offered by the National Association of Auto Dealers then there's a problem. To boot, their website is horrible. It looks like something out of 1995 and there's almost no way to sort the cars by engine, transmission, etc. They simply don't give a luxury type experience. Lexus of Seattle does that, but unfortunately they only sell upscale Toyotas. I'll be picking up my Audi at the dealer near a friend's house in Cali. read more

Have dealt with University Audi for the past 3 years. My sales rep, Christian Paddock, was phenomenal. Unfortunately, he abruptly left earlier this year and the experience from both service and finance dept has been unimpressive. A revolving door of service reps and subpar enthusiasm to take care of problems from the advisers on service side. The one exception is Phi, the service foreman, who did go above & beyond. Despite the mediocre service, they always include a letter with the service bill, asking the customer to give them a 10/10 during the Audi survey and if there are any problems to contact their service manager, Phil Spagnoli. I called his cell & left a message. He never called back. With respect to finance, my 3-year lease is ending and I had spoken to Jon (who had arranged my original lease) about lease-end options. We made an appt to meet. I showed up; he didn't, didn't have the courtesy to call & let me know, and never called to followup. For luxury cars, excellent service is not only appreciated, it is expected. The service at my previous BMW dealership was head & shoulders above University Audi. I am currently shopping for other dealerships for my lease-end deal. 1-star for Christian, who left 1-star for Phi read more