My friend and I went to this Audi dealership after finding a car online worth taking a closer look and it took a very unpleasant turn. As we began discussing finance, the sales consultant Chaz got upset because we weren't interested in the payments he presented and began to get rude and snarky. After telling him we weren't interested and walking out, he felt the need to text my friend and recommended him to take his business to Lexus. It was the most unprofessional response and experience I've ever had and I would not recommend anyone to go to this dealership or at least make sure you steer clear of CHAZ!! read more

I purchased my 2013 S5 from University in December, black, all the bells and whistles. When I picked it up, the detail job was less than stellar. Did i mention the car is Phantom Black Pearl? There were swirl marks in the clear coat so I made an appointment to bring it back. After picking it up after the second detail, the paint was flawless...except for the right rear quarter panel. It looked like someone ran a hose right over the paint putting a scuff about six inches wide by three feet long; very noticeable. Made another appointment. They had the car the full day to detail it but didn't get it done in time for me to pick it up that day so I picked it up the next morning in the dark and was not able to fully inspect it. Next time I washed it, the smudge was still there. Third times a charm so they say. All in all, the dealership is fair, in fact this is my second car I have purchased from them. I think they just need to put a little more attention to "detail." read more

How to buy a car without being in pain....for real. I like buying cars (especially used cars) as much as I like going to the dentist. It's similar. I white knuckle it, put my big girl pants on and avoid it as much as possible, until it's urgent. That said I did my homework and was set to buy a new Honda Fit. I loved the price, it had a good track record, good resale...all systems go. Then I drove it. Uh, not so much. Back to the drawing board. I saw a used 08 VW Rabbit close to my price range here. I walked in and met Guy Kelly. Here's what you should know about Guy. If there is such a thing as an authentic salesperson, he's it. No B.S., no run around, straight shooter, considerate of your time and NOT a know-it-all. If he doesn't know something off hand he'll research it until he gets an answer. Granted I had done my homework about the vehicle before I got there. Consumer Reports, Kelly Blue Book and I had a print out of my trade-in value from Black Book. I really recommend doing this before you go anywhere. Be prepared, know what you want and then the choices are simpler. I received no hard sell, I negotiated a price that I was really happy with and the entire process was a few hours until I drove out the door - with me even leaving and coming back for paperwork. There was hesitation in giving 5 stars because, really, everything has some room for improvement. However, considering I was so completely happy with my experience and I feel Guy is the best I've ever encountered (and I've bought a fair few vehicles) it is well deserved. Thanks Guy! read more

University Audi is head and shoulders above the rest when it comes to the consumer experience. Purchase process: They don't yet have the online lead process down (you'll get a canned answer) but in the grand scheme of things, this isn't a huge deal. Just be prepared to call, verify that the car you are interested in checking out is in, and then come on down. The salesperson was polite, easy to work with, and even the negotiation process was a breeze! Since buying the car it has had a couple issues from the small (a rattle) to something fairly major requiring a couple weeks worth of work. Each time I was provided with a nice loaner car at no cost. More importantly, I have consistently had the same service adviser, John, every time. He is excellent at communication, ensuring that you know exactly what is being done to your car, and keeping you very much in the loop as to how long you can expect to be without it. What really took the whole experience to the next level was the sincerity with which they apologized when a repair took longer than expected. It was evident that they care about delivering on their promises and will strive to make the situation right if they ever feel that they have fallen short. As long as they continue to provide this same level of service, i will continue to buy and service my cars at University! read more

"Purchase Review - 2015 A3 2.0T Premium Plus CPO" Alex was fantastic again. He worked very hard to deliver exactly what I was looking for in a very prompt and professional manner. Alex and the team at Audi Seattle are a step ahead of the rest and are setting the bar for what a customer's car buying experience should be. A+ read more

I have been here more than a few times to get my car serviced after moving to Seattle from the east coast. Their customer service rocks and everyone here is super friendly. They've always been able to squeeze me in for a walk-in oil change when i've not had a chance to schedule one and the free espresso and croissants are always nice. read more

Experience: Sales Department Short Version: I just picked up a new Audi S4 from University Audi and I can't tell you how happy I am, not just for the car (well, mostly for the car haha), but also because my buying experience was nothing short of amazing. I dealt with Sales Associate Ben Moses, a true Audi enthusiast, and I could not recommend someone more qualified to sell you your next car. Long Version: Been thinking of getting a new car for the past year, and knew it would be the Audi S4 for the past 6 months. As much as I was looking forward to getting the car, I was, in a way, not really excited about the buying experience. To be blunt: car salesmen are hit or miss. And when it's a miss, it can be really painful; especially when it's the only dealership with your car in stock. That said, I did some research (via Audi forums) and Ben Moses (Sales Associate) came up as one of the few Audi enthusiasts that you can truly depend on looking after you. I contacted him on a Monday, ended up speaking with him on Tuesday (his day off), and he was working on getting me the deal I wanted that evening (again, his day off). By Wednesday, he was able to offer me everything I wanted for the price I was looking for, and sure enough, I was at University Audi signing the paperwork on Thursday :) And when I came to pick it up, he took the time to go over everything I needed to know (warranty, user manual, in-car training, etc.) before driving off. He even found two missing screws the service department missed putting in for the temporary license plate when he inspected the car after it was detailed. I can't tell you how happy I was driving away knowing that I got what I wanted, for the price I wanted, and from someone that was really looking after my best interest. So if you're ever in need of an Audi, talk to Ben at University Audi (tell him I sent you) and he will take care of you. Thanks Ben!! read more

Had a great experience purchasing a new Audi A6 from the dealership. Ivan and Christian made it a painless process. Ivan was actually helping me find a custom A6 after Barrier Audi (Bellevue) messed up my order. I guess Audi of America finds University Audi a better bet than Barrier. Rest assured these guys get my vote and future referrals! read more

Leased an A3 from here in 2007 and had a great experience. Their service team is fantastic. This dealership really strives to maintain outstanding service and follows up to make sure your expectations are met. I will definitely be back here for my next purchase/lease. read more

To the disappointed ones know the maintenance about Volkswagen and Audis. I want to start off by saying that these brands are great vehicles and I'll explain why people complain about Audis. Yes it can be expensive to fix but first of when you buy an Audi you need to know what your getting yourself into. The brand Audi is a performance brand. Many are mistaken when they buy an Audi thinking that they're going to service it like other makes. All Volkswagen and Audi vehicles have a direct injected fuel system for performance and yes it's a considered a performance brand more than a typical ordinary make. What does this mean for the customer ? It means that it requires special care like cleaning the carbon build up from the intake valves every 30k miles as well as special fuel additives along the way to help improve the performance of the intake valves including fuel injection system and keep them cleaner. Carbon build up is the main issue causing one problem leading to the other if proper maintenance is not done. read more

I recently took my Audi S5 in for service because the low tire pressure alarm was activated. The appointment was easily made online and when I arrived the Service Consultant, Mr. Xay (pronounce Sigh) Phothivongsa cheerfully and expertly helped me. When asked if I had any other problems I told him I was often having trouble fighting with the steering wheel and that the driving experience was not as smooth as in my previous car, an Acura. Xay made arrangements to have the tire pressures and steering checked. He also had all of the fluids levels interrogated and topped off. They even washed and vacuumed the car! A technician took me out for a test drive to assess the steering. He gave me several explanations for why the steering did not feel correct. It turns out that with wide performance tires the impact of small ruts, road crowning or trenches in the road can be exaggerated when the car is in the dynamic driving mode. The technician gave me several suggestions to improve the driving experience. He was courteous, friendly and knowledgeable. Xay was also fantastic. He was all of the above and more. To top it off, I was not charged a penny for the service. I was so impress with Xay that I asked to speak to the manager to compliment Mr. Phothivongsa. My initial experience with University Audi was not a good one. Their very experienced sale person, Zulton (sp), was very discourteous to me, so much so, I ended up purchasing my car (with the same specs) at another dealership for several thousand dollars less than Zulton quoted. Nevertheless, this latest experience with the service department will make me positively rethink trying University Audi for our family's next car purchase. read more

I recently purchased my second Audi, an A6 from Audi Bellevue. Since purchasing from Audi Bellevue, I've heard positive feedback from friends of mine about Audi Seattle's service department and have been considering establishing service there for my other vehicles. For this reason, I decided to stop by Audi Seattle as I am in the market for a new Audi SUV. Unfortunately, my in-person interaction with Audi Seattle was far from preferable. It made me walk away from the possibility of purchasing my third Audi with a lot of frustration. My interaction was with a sales associate who possessed a strong combination of immaturity, arrogance and lack of competency in what it takes to facilitate a positive interaction with a customer. Trying to not become too detailed I will highlight a select few: 1. I walked into the showroom anticipating the purchase of a new Audi SQ5. Having researched in advance I believed I had a good idea of what I was looking for. I called ahead in an effort to establish rapport with a salesperson so that they would anticipate my arrival. After arriving hours later and asking for Brad by name, I was pointed towards the showroom and waited 15+ minutes with no update from anyone. After inquiring at the front desk I was told that I was being handed off to Tyler who was "a great sales rep and would take excellent care of me." This was fine with me; however, it would have been more professional for someone to let me know sooner than me waiting for 15 minutes then having to go inquire on my own. 2. After test driving the car I had a handful of thoughts and questions to ask. When I walked back in the door, Tyler asked me "how did you like it?". I responded "I liked it, but I have a few questions, concerns and considerations I would like to discuss with you. He replied "ok, so are you going to buy it?" I was floored. I then repeated my statement, "I liked it, but I have a few questions, concerns, and considerations I would like to discuss with you." I then asked, "is this not the normal next step in the process of buying a car?" He replied, "well a lot of people just buy the car". Seriously? If that was the case then Audi Seattle doesn't even need sales associates. Very unprofessional. 3. After sitting down, I indicated that while driving the car, I noticed a significant lack of responsiveness when performing a rolling acceleration which most people would attribute to Turbo lag. I explained that I previously test drove an S4 that had the same engine configuration and didn't feel this same lag in responsiveness. He bluntly suggested that this must have been my 'perception' of the performance rather than an actual issue. After leaving and doing a bit of research I found that this lag in responsiveness is a very common complaint which is detailed in many reviews both by media and consumers alike. I wouldn't necessarily expect a salesperson to openly own up to this as a known issue, but I would hope that they were knowledgeable enough to know it is a common complaint and not blame it on a customer's inability to accurately perceive performance. If he was actually unaware, I hope he did research afterwards to be better equipped to handle an inquiry such as this in the future. 4. During our conversation, I indicated that the configuration we drove is not exactly what we were looking for. A good salesman would either point me towards another similar car in stock that meets our needs or look at this as an opportunity to push me into a custom order. Instead of doing either of these, the salesman immediately lost interest. From then on out, he directed his attention squarely at his computer screen for extended periods of time, which required me to repeat myself on multiple occasions. When we were leaving, I realized that he had never volunteered his business card to me, so I asked for it and for novelties sake decided to ask about other new or used stock that may have met our needs. I was able to confirm that there were multiple other vehicles on the lot that would likely have met our needs, but these unfortunately for Audi Seattle were never suggested. At this point we were too far past the point of working through additional options. Bottom line, from the moment I entered the dealership to the moment I left was one of the most unprofessional and condescending experiences I have ever encountered when trying to purchase a car. However, it was completely enlightening since I now do I not foresee purchasing an Audi from Audi Seattle or consider them as an option for servicing my Audi's. If I don't have confidence in their sales associates, I certainly don't have confidence in their service department. read more

I bought a new Q8 Sline from this dealership in Sept. 2020 after a negative customer experience at Audi Bellevue. The staff at Audi Seattle is responsive, knowledgeable and customer focused. Since purchasing the car, the Audi Seattle team has picked up and dropped off my car at my home for every maintenance, service or detail appointment. I truly feel like a valued customer. I highly recommend this dealership. read more

Jamie was great!! I purchased my first car from Audi Seattle and Jamie helped me though the complete process. He is amongst the best in business. The way he deals with his clients is amazing and very heart warming. He is completely transparent and lets you know all the details with complete patience. Thank you again for making my purchase delightful :) read more

I've had nothing but great service working with Anthony P at Audi Seattle. I felt no pressure to buy while shopping around, and was given a great deal on both trade in and purchase price. Since owning my Q5, I have taken it in a few times for minor issues (nail in tire, etc.) and have been very impressed with how painless the experience has been. I will not hesitate to recommend Audi Seattle to any of my friends in the market for a new car! read more

My S4 needed a new ignition and they answered all my questions, did a recall repair and had it all done 2 days earlier than told. Highly recommend them. Worth driving into Seattle. read more

I called a week ago (4/28) about a low coolant warning and leak my vehicle. I spoke to service member staff , after initially declining a drop off, I requested a loaner due to the unknowing of potential issues with the car. (second time servicing this issue) He agreed that'd be the best decision, hence my appointment was scheduled for today (a week later). I was left a courtesy voicemail regarding my appointment, was told anytime drop off and shuttle service. I called service and was told it had just closed (it was 6:06). I left a voicemail about my possible appointment mishap. This morning I received no call back, and no further confirmation. I decided to call Service team and apparently there was no trace of me in the loaner process. The reason my service appointment was scheduled a week out was only because of the loaner issue. Mind you, if I needed a shuttle I could of done same day or next day appointment. I find it upsetting to rely on a service (a WEEK in advance) and have this issue. I feel uncomfortable trusting Audi Service with my TIME as it seems its not appreciated. My weekends plans are in ruined due to the inability of your staff to compete a appointment process, as well as provide an immediate solution. The service was actually a followup concern on previous service done on the car (within a year) regarding this coolant issue. "Audi Seattle in Seattle, Washington treats the needs of each individual customer with paramount concern".....turned out not to be the case. read more

We had one of our better car buying experiences working with Ben Moses. He kept us in the loop through the entire process of placing the order, the car being built, getting the car on a boat, and getting the car on a truck to its final destination. When we couldn't get in for an immediate pickup of the car, Ben was accommodating to our schedule. When we were able to make it in to complete the paperwork we were greeted by several of the staff with a smile and a "Hello!". After all the paperwork was done it was on to the walk through of the car. Ben was very knowledgable about getting the phone paired and how everything worked. It was great having someone walk through the different aspects of the nav, media, and settings. I would happily refer anyone to Ben that is in the market for an Audi. read more

Professional luxury car dealer! Exceptional customer service, top notch facility, very promt & curtous at service department also.

I have never been so happy to give someone my money as I was working with Ben and the team at Audi Seattle. I LOVE my car. I loved honing in on the right car and even enjoyed going over the buying options with Ben. From start to finish, Ben made sure I was in the right car for me and even spent time making sure I understood exactly how to use every amenity in the car. Your next car should be purchased here. If you're really lucky, you'll purchase it from Ben! read more

I love Audi Seattle. I bought my first car here and the team there was great. I didn't know how to drive, so they even delivered the car to my door. We're looking to upgrade my tiny car soon to something more family friendly (and stroller friendly), and am sticking to the Audi family of cars. Love the coffee. Love the free wifi so you can work there. Love the service. Love the free car washes. Love the loaner car you get when you need to get your car serviced. read more

I have been taking my 2014 Audi Q5 here since I purchased it, and I could not be more pleased with the efficient and thoughtful service I always receive from the service department. They are always highly communicative and go above and beyond. My car is always ready when they say it will be, and they make sure to call in check-in. In particular, John, Graham, and Derek have been extremely helpful. John has even helped with the seamless coordination of repairs with an outside shop, and arranged for me to pick up my car from Audi of Seattle to cut down on my logistics! This group is the BEST around. read more

I was on my way over to Seattle from Spokane for a business trip and noticed an issue with my car. I drove straight to Audi of Seattle to make sure it was fixed and that I not drive it. I pulled in late on a Monday and asked the service desk if there was a way they could help me while in town. I was assigned to Derek and he was more than accommodating and great. He asked when I was leaving and once I got situated he not only got my issue solved he had them fix the outstanding recalls as well. He communicated with me throughout as to timelines, costs, and what was happening. I cannot say enough about my experience here. Derek made it wonderful and cannot say enough about my belief I'll drive from Spokane in the future for service. read more

I bought Q5 2019 from Audi Seattle dealership in March, 2019 and have had nothing but awesome experience during the entire purchasing process. Jamie Chen was really nice and honest. He did a great job by helping me to figure out the optimum options for Q5 and come up with an affordable leasing plan. I strongly recommend Audi Seattle. read more

I was greeted with a friendly good morning by Dominic and was put in the system and within 5 minutes my car was gone. I was in for an oil change, but she I could do the 20,000 mile service. They completed it by the promised time of 9:30. My car came back washed and vacuumed. Great service. read more

Have a long association with Audi. They continue to be supportive of customers. They do not hesitate to render an apology when geniune misunderstrandings occur. They follow the road of honor and that is a huge strength. read more

This is the 3rd Audi dealer that we've dealt with (Cincinnati, SF bay area, and Seattle) and we have always had outstanding service from Univ Audi. Yes, Audi parts and service are expensive; that's kind of a given. But the times our first A4 has needed service here (expected or unexpected), our Univ Audi service advisors (is that the correct term?) have always given very sensible advice, sometimes even talking me out of minor repairs that were probably more cosmetic than anything. The work was always done well and in a timely fashion. When we had an unexpected service delay due to the Blizzard of '08, they went out of their way to make sure that we were taken care of. They open early in the morning, and their shuttle service is awesome. When it came time to buy another car, it was a no-brainer for us to shop (mostly) at University. Their showroom floor is immaculate. We've always come to expect that from the other Audi dealers we've worked with (is it an AoA requirement that you could eat your lunch off of the floor of the service garage?). Our sales associate, Ben Moses, really did a great job in helping a pair of chronically indecisive people find the right car and at a great price overall! Really can't say enough about how smooth (but not slick!) Ben made the car buying process for us. Kudos! And they have good coffee and donuts there. read more

My experience at Audi Seattle was the best car maintenance experience I've ever had. The customer service here is unbelievable. I dropped my 2015 Audi A3 that I had purchased used in June for a routine oil change, fluid top-off, and general inspection. I was informed that the previous owner had pre-purchased a maintenance plan - a pleasant surprise I was unaware of. I'm grateful the Audi Seattle team made me aware of this as it saved me a ton of money. I was able to get my 45,000 mile routine maintenance covered for free due to the pre-purchased maintenance plan. I used their complimentary shuttle service to go to and from work, and they even detailed my car. It was spotless when I picked it up. Very pleased with the service and results. I will return. read more

I bought a car from University Audi 5 years ago. I have been back on 3 separate occasions since then - once to buy another car and 2 separate times to help friends buy cars. My initial experience was great. The last 3 occasions were quite frustrating. We had to endure the tiresome game of watching the sales person walk up to the manager's office and return with borderline insulting counteroffers. The counteroffers were basically the MSRP. We wasted a lot time. I think I am done with this dealership. Unless I have a burning desire to buy a new Audi, I am going to avoid this dealership. read more

Jon Pollack has helped our family twice now in the purchase of our Q5. He works hard to make sure you find the right fit for your family, and gets you dibs on the best inventory out there. Very pleased with our service and very happy with the two cars we have purchased here. read more

Even better this time! Service is reliable and prompt. It's a good idea to call ~1 week ahead of your service date to ensure you receive a loaner car--there are only a few, and they get reserved quickly. Construction in the front is mostly done at this point, making for a much more pleasant showroom / service experience. Will definitely return. read more

Service is helpful, and I highly recommend negotiating a deal on the extended warranty when you purchase a new car. Tires can get pretty expensive, especially on Seattle's pothole-y roads. It's cute that they give you free cappuccino when you enter, now. The pastries look good, though I haven't tried them yet. The shuttle service is nice, and they're super helpful with picking you up and dropping you off. Loaner vehicles are even better, though you often have to schedule a service out several days - the loaner vehicles are pretty popular. (As an aside, the rear visibility on the new Jetta sucks.) read more

Spencer is the best service advisor with whom I've ever come in contact!! He exceeded our customer service expectations and went above and beyond to meet our needs. Thank you Spencer, for being an amazing human all around. The world is a better place because of people like you. read more

I worked with Jay to buy my Audi here. He answered my questions with patience​ and gave me a great deal on purchasing price. If you want to make the process of buying an Audi super easy, please ask for Jay on your next visit at Audi Seattle. read more

Working with Ben Moses at Audi Seattle to get our 2020 Q5 was a great experience. He listened to our needs, was extremely professional, and worked diligently to get the car and deal we wanted. I did some research and found Ben's name here on Yelp as a helpful and easy person to work with at Audi Seattle. I am glad I sought him out. I first spoke with Ben on the telephone. We then communicated via email until my wife and I had a chance to meet Ben at the dealership to take a test drive. The dealership did not have the specific vehicle we wanted, so Ben worked to find the vehicle at another dealership and had it brought in specifically for us. Bottom line is Ben simply helped us get the vehicle we wanted, and made the entire transaction a pleasant experience. We highly recommend contacting Ben if you are in the market for an Audi. We cannot say enough good things about our time working with him. read more

Audi Seattle - Car Dealers Near Me - Seattle, Washington

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I purchased a 2016 Jetta and couldn't be happier! My salesman, Chez, was knowledgeable and professional. Wayne, finance manager was also professional and forthright. No pressure! Best car buying experience I've ever had! read more

Had a minor problem with my car. When I called they were able to fit me in right away to get it diagnosed. Although there were no loaner cars available on such short notice, turned out I didn't need one. Their shuttle service was more than adequate in getting me around to complete my errands. My car was ready when the promised, with a fresh (scratch free) hand wash. The follow-on appointment, after the replacement parts arrived, was simple to schedule. I was able to get a Saturday appointment and a loaner car with zero hassle. And once again my car was ready when they'd promised, cleaner than before. Joe and the rest of the personnel at University Audi provide outstanding customer service. read more

Hands down the 'Best Customer Service in Seattle'! My family has been going to Audi Seattle (formerly University Audi/VW) for more than three decades (I am 37 now). I was so grateful to finally become an Audi owner myself about four years ago. Why am I an Audi owner? Well let's see, the cars are beautiful, sturdy, and reliable. Easy, right? Well, more importantly, I own an Audi because I can have the peace of mind knowing that when I bring my car in for service, need help with an emergency (accident, etc), John and his team's customer service at Audi Seattle will be there for me. My family and I are treated as if we are a part of the "Audi Family", EVERY, SINGLE, TIME. No request is too small or large, and believe me, we have some pretty ridiculous requests (queue the OCD). Audi's national and global growth is apparent, but it's a massive relief knowing that Audi Seattle has remained true to it's roots and continues to offer quality customer service to ALL of their customers. I would recommend Audi Seattle (and do!) to anyone looking for a wonderful experience and a beautiful car they can be proud to drive. I look forward to staying in the Audi family as I continue to grow one of my own. - Marissa B. read more

Moved from Chicago last summer and needed to find an Audi dealer to do a scheduled maintenance on my TT. University Audi (now Audi Seattle) was closer than Bellevue and the reviews here were good. They did a great job. Next, a seat latch jammed and they had to order an obscure part to fix it; no problem, all good. Next, summer performance tires had to come off for the winter tires. No problem (but turns out you don't seem to need winter tires here unless you are heading up to the mountains). Spring time and its time for the tire swap out of the winter tires and into some all-seasons (Conti Ext Contact DWS 06 for the gearheads). This time a semi-major hiccup ensued but Brad and Michael in the service and parts department were ON IT! Took care of the issue quickly and made things even better than when I brought it in. Super nice and awesome attention. This is how you win loyalty, step by step, lots of great encounters by multiple folks over multiple visits, then a superb finish to motivate a YELP posting! Thanks guys! read more

Jon at Audi Seattle was amazing! He was prompt with follow up and was very knowledgeable. Great service, no pressure and took great care of every detail we wanted in a car. Audi is known for great service but in our opinion after working with other Audi dealers Jon is the best. read more