Where do I start... buyers beware? I am extremely disappointed in Audi Seattle and their business conduct. I feel straight robbed out of hard-earned money. 26,900 out the door for a lease. I was trading in an old car for a safer car as my wife and I had recently welcomed a baby girl to the world. After talking lease details with a family friend on my new 2025 Q5, they expressed serious concern and I then learn how screwed over I was. I worked on leasing a 2025 Q5 PHEV from Alex (Internet Sale Manager) for Audi Seattle, and it's become clear that it's not normal at all for a lease to require $26,900 out the door. They took my trade in, Audi rebates, Federal rebate for EV, and said I still needed to put another 5k down to get the monthly "nice low monthly" price I am paying. Alex and Audi Seattle buried 26,900 (rebates/trade-in/down payment) in the lease details while also marking up money factor despite my excellent credit (~800). After said friend reviewed my lease and suggested plugging into ChatGPT, it only confirmed I'm paying $1200 per month effectively. If I were to buy this car at the end it would cost me almost 72k total. How this is legal is beyond me. Talk about a lapse in standard business conduct and ethics. read more

Audi Seattle - Car Dealers Near Me - Seattle, Washington

I'm a big fan. I have been to this Audi's service department as well as sales department for a few years now. I am naturally a very untrusting person when it comes to cars but Graham is by a landslide the most knowledgeable and trustworthy service leader I've ever met. I have been to Audi Bellevue and Audi Tacoma, I prefer Audi Seattle any day. Audi Seattle also earned my business for my most recent purchase in 2024 for being straightforward and easy to work with. Admittedly I got tires from Costco a while back and still regret it to this day. Costco doesn't fair well with luxury vehicles and their systems, including simpler ones like TPS alarms. The few hundred dollar savings wasn't worth the stress after every time Costco touches my tires. Luxury cars are complex and high touch, cutting corners isn't worth it on your service or care. Still love my Audi, still love Audi Seattle. read more

I have been buying cars from Jay since 2017 and will continue to do so without hesitation. He knows exactly what we like, which makes the entire process effortless. There is no unnecessary back and forth. Everything is efficient, transparent and always aligned with our preferences. I truly cannot recommend him enough. I also want to give a huge shoutout to Tony in service. He has known us for years and consistently goes above and beyond. He always reserves our preferred loaner for us and pays close attention to the little details that make a big difference. His thoughtfulness and reliability have built a wonderful long term relationship. Both Jay and Tony provide an exceptional level of customer care that keeps us coming back. Audi is fortunate to have such dedicated professionals, and we are grateful for the trust and relationship we have built with them over the years. read more

Really disappointed in a recent service discussion. I have a check engine come on, so swing by service. 0 customers in there, I ask nicely if they can scan the code and then we can see if it's nothing or we need a service appointment. Audi unfortunately fires a check engine light for very trivial things. Like your gas cap not being on tight, or some other very simple and easily fixable problem. So my interest was in finding out what's wrong without having to make an appointment. They won't scan it. I was told to go visit an Autozone. That's the worst customer service I've ever heard of. This establishment couldn't even take 2 mins to just do a very basic task. I found the woman at the service desk to be condescending and annoying. I am considering if this is the right place to service our vehicle. I think it's reasonable that I be treated with respect. Dealerships really continue to be the worst. read more

Audi Seattle - Car Dealers Near Me - Seattle, Washington

Ever since I switched from Audi Bellevue to Audi Seattle, the difference has been night and day. I finally feel like I'm being taken care of by people who genuinely care, especially Ryan Malley. Every time I walk in, I'm greeted by name and immediately asked if I need anything. The level of attentiveness and warmth is just incredible. It's not just service, it's a welcoming experience every single time, and I couldn't be happier to have found a team that treats me with such respect and kindness. Thank you to everyone! read more

I am extremely disappointed with the experience my daughter had at the Audi parts department today. On Wednesday, my daughter purchased a car part in person and paid cash for it. She was told the part would arrive Friday, so she returned today to pick it up because she had a repair appointment scheduled for 1:00 PM. When she arrived, she was informed that the wrong part had been ordered. Because the mistake was on your end, she asked for a refund so she could purchase the correct part elsewhere in time for her appointment. However, she was told that a refund could not be issued until Monday and that the only option would be to write a check, which would not be available until then. Since we paid cash, it makes absolutely no sense that we cannot receive our money back immediately. Waiting for a check means we would not have access to the funds until at least Tuesday, leaving us without the part and without the money. She then asked to speak with a manager, but was told that no managers work on the weekends and that the staff "didn't know what to tell her." To make matters worse, after asking for help, the employees went into the back room and talked among themselves while leaving her standing there waiting for over 20 minutes with no explanation or update. This level of customer service is completely unacceptable and extremely unprofessional. We also discovered that the same part sells for around $110 at other retailers, yet she was charged $211 at your dealership. To pay nearly double the price, receive the wrong part due to an error on there end, and then be told we cannot get our money back until Monday is incredibly frustrating. We live 45 minutes to an hour away, so making multiple trips due to a mistake that was not ours is unreasonable. This entire situation could have been handled much more professionally and respectfully. At this point, we expect a prompt resolution and an explanation as to why a cash refund could not be issued immediately for a mistake made by your parts department. read more

Just bought my third Audi Q5 from Zoltan who is my go-to guy for my new cars. He is patient, knowledgeable, professional and helps me immensely. I drive one and 1/2 hours to buy my cars from him. My daughter has purchased 2 new Audis from him. My friends have bought 5+ new Audi cars from him. I love my new blue Q5 and highly recommend Zoltan if you are interested in an Audi! Merrisue read more

This review is for the Service department. I recently moved here from the Bay Area where I had a 15 year relationship with my Audi/Porsche Service Advisor, so to say the least, I have high expectations. Tony went above and beyond to not only help make sure the repair was done quickly, he also helped with communication to Audi USA for a know issue which provided a bit of economic relief. Tony has great communication, follow through and a great attitude. On top that, I decided to purchase an extended warranty for extra peace of mind. He connected me with Amir ALSO had great communication, follow through and gave me a fair price on the warranty. It's nice to know the crew at Audi Seattle takes care of their customers, even if they don't have the long history I had with my Bay Area dealer. I'll be bringing my Audis here and ask for Tony if you bring your car in. read more

Justyn C was professional, attentive and not at all pushy. He allowed as much time as we needed to make our decesion without feeling rushed. The process was quick and streamlined. I also had a few follow up questions and was able to text Justyn and got an immediate response. Definitely recommend. read more

Bought a used Audi at a different dealership and they totally helped me out with a couple things. They were super friendly and helpful.

I've been going to Audi Seattle for many years. Had my car in for a routine oil change and check in. While giving my car a wash the machine nearly ripped the door from the frame with significant damage to door and fender. I've had nothing but trouble with the door since repair and am unable to open the door from the outside. Audi Seattle tried to fix the issue once and two weeks later it occurred again. Now they are denying responsibility and will not repair. DO NOT take your car here. read more

Audi Seattle - Car Dealers Near Me - Seattle, Washington

We've bought two new cars at this dealership. But won't buy a third because their marketing practices are horrendous. Audi Seattle has been sending us unwanted marketing mailings for years despite multiple requests for them to stop. They do not respect customer preferences and privacy as those things seem to take a backseat to their unwanted service department coupons and greed. It doesn't seem a big ask. If a customer tells you to stop abusing access to their personal data a business should respect that boundary. But they claim the mailings are coming from a 3rd party and not them. Yes, because they give your data to a third party to send marketing on their behalf. Their aggressive marketing has permanently driven us away from the Audi brand as this has been anything but a premium experience. The worst part about buying an Audi, as ever, remains having to deal with these unprofessional, greedy dealerships. read more

Shout out to Jon P and Rowena for the incredible hospitality. From the complimentary pick up to the full service breakdown of how our new Q3 works. Jon P has been super responsive with our questions and helpful through our purchase. We couldn't ask for another internet sales rep! Thanks Jon for the amazing customer service you've provided! read more

Audi Seattle - Our beauty - Car Dealers Near Me - Seattle, Washington

Great experience with Audi Seattle. Special shoutout to Ryan in the service department. They went above and beyond for an unfortunate situation I had with my Audi. read more

Special thanks to Travis at the parts department--great experience! He really helped me understand the issue to the part I was looking for.

When I tell you the customer service here is AMAZING -- I can't stress it enough. Brought my car here because the Tacoma dealership didn't have appointments for another 6 weeks but I needed my brakes and rotors replaced as soon as possible. This location got me in within a week. As soon as I pulled in one of the service technicians opened my door for me to get out and asked me how he could assist me almost immediately. I was directed inside where Dominique helped get me checked in. She was super friendly and very professional. She offered me coffee and water while i had a short wait for them to inspect my car. Then she came back and went over all of my concerns, price estimates, and let me know how long it would take for everything to be fixed. I ended up having to leave my car for the entire day so they called me a Lyft to get to work -- at no cost to me. Then a couple hours later Dominique called me to check in and let me know they had some different recommendations for the service I was getting. She walked me through everything the technician said again and I really appreciated this instead of them just doing the work and charging me more later. About an hour after that I received a 3 min video via text from the master technician who was working on my car -- Darryl. In the video he was showing me the work completed and going over everything he did to the car. This really blew me away because I have NEVER gotten a video from any mechanic with detailed explanations and recommendations for my car before. Like he literally showed me every part, went through the service checks, and everything -- without me needing to be present and the video was like HD clear! They ended up finishing my car about an hour early. They sent me a Lyft to my job to pick me up and bring me back to the dealership -- again at no cost to me. When I got there Dominique had the paperwork ready for me to sign. Again she went over everything one more time and was just so pleasant and easy to follow. This whole appointment made the Audi Tacoma service department look like TRASH! I've been to Tacoma's location at least 3 times and I could not believe how drastically different the level of service and professionalism was. Not to mention -- I've never been offered a Lyft or provided a video or been met with such courtesy at the Tacoma location. So all in all, Dominique and Darryl made my appointment so effortless and amazing, I decided I will drive the extra 45 minutes to have my car serviced at the Audi Seattle location from now on. They actually made me feel like I own a luxury car and treated me like how I would hope to be treated after making this kind of purchase. The care they put into making sure all of my concerns were addressed, that I understood everything, and my car was properly serviced was UNMATCHED! I've never felt so valued as a customer. They absolutely exceeded my expectations in every way. If you own an Audi in Washington, this is where you need to bring it. Period. read more

Friendly atmosphere, Amazing customer service, attention and support. Helped me greatly!

Janae is AMAZING! We decided to upgrade to a luxury vehicle and test drove many different manufacturers and models. We chose an Audi Q7 because of the experience we had with Janae and the overall comfort of the vehicle. We liked her no-pressure sales approach; we never felt like we had to make a fast decision. She patiently answered all our questions. Each step of the way, she kept us informed as to the progress of the arrival of our vehicle from Germany. Janae is the type of salesperson that I will come back to again and again. read more

Had been taking my Audi here for years. Last week I brought it in for routine service- was rather expensive but then when I accepted my car it had a check engine light on. They claimed it needed over $3000 of work while other ships quoted less than half that amount. Now the car won't even run and I'm waiting for a tow truck next to this place on my four year old's birthday. The weirdest part was how they started lying by saying that they never drove the car. Their service receipt says they test drove it and I watched the service rep test drive it when the check engine light came on. read more

Tried to find out how to store my strong while on vacation. They warned that the 12 volt battery could drain and car would have to be towed. I asked what to do. One technician told me to keep the main battery plugged in, but I learned that wouldn't charge the 12 volt. 2 other technicians said to attach a trickle charger, but the manual states that under no circumstances should an owner charge the battery implying it would invalidate the warranty. The dealer told me to contact Audi America who told me to contact the dealer. Finally they said there was no solution. It seems to me that they shouldn't sell a car they don't understand. It was a big mistake buying an Audi and a bigger mistake going to Seattle Audi read more

We just leased our second Audi from Audi Seattle. That says a lot, considering that we live in Portland. Though it would have been much easier (and quicker) to utilize a local dealer, Tyler at Audi Seattle did a fantastic job of structuring the lease deal that worked best for us, and went out of his way to make the process as simple and pleasurable as possible. I would not hesitate to recommend Tyler or Audi Seattle to anyone who is in the market for a new Audi, even if it means driving several hours to get there. read more

Such a great experience with this store. Jamie helped me get the car I wanted and made the process so quick and easy. He was so kind to my kids and made the whole experience really pleasant. Will definitely be going back for my next Audi ! read more

Dealerships have a reputation for gouging the customer. This is not one of them. I've always gotten good service. One time, I had a potentially expensive repair coming, They figured out they had made an error in a prior repair...and actually admitted it! Xay at Audi service is very helpful and creative and will restore your faith in working with a dealership. Seek out Xay, he knows what to do. read more

Thanks to Jamie Chen and Becky Simons, I had an excellent car buying experience at Audi Seattle. Over the years, we have been loyal Audi customers owning a Q5, a Q7 and we are on our second Q7 now. I really appreciate how Jamie factored in an Audi loyalty promotion to make sure we received the best deal on our car purchase. Jamie and Becky also made the car buying experience quick and efficient. I was amazed how I had the keys to our new car in less than one hour. I highly recommend working with Jamie and Becky! I look forward to working with them again in the future. read more

Imagine you set an appointment and you go in for the set appointment and they tell you that you have to be here ALL DAY. Your appointment is not at said time so you have to wait all day. They don't communicate that with you at all and tell you at appointment time. read more

Audi Seattle - Car Dealers Near Me - Seattle, Washington

Had my vehicle serviced here for the 10K mile maintenance and a few minor issues. My service advisor, Sam, was great. Moved fast, made sure each and every issue was well understood, kept me in the loop every step of the way and made sure any questions for clarification were asked. Honestly, Bellevue Audi is closer for me but I'll keep bringing back my car to Audi Seattle. They care and execute with high quality service. read more

Recently purchased a car here and Jon Pollock was fabulous. A friend of mine bought a Q7 from a dealer in Bellevue and he basically was handed the car and the keys and told to read the manual. Competely the opposite with Jon. He went over the car for at least an hour and offered to have me return if I have more questions. He was always available, even on his days off. Ask for Jon Pollock and you will be treated well. The reason I gave four stars instead of five was only because of the miscommunication in the finance department. I thought I added additional services, however that was not recorded. Mistakes and miscommunication can happen at any time, it was simply how it was handled. The miscommunication was constantly put on me (it was my fault). The proper way to handle the situation was to acknowledge the miscommunication and move on. Customer service is not about defending your position and that is what was communicated. read more

I installed an OEM trailer hitch on my Q7 and had Audi Seattle do the last step of programming the software. After two failed attempts trying to have Audi Bellevue do this trivial task, which only a dealership can do, I gave up (see my review of Audi Bellevue for details) and tried Audi Seattle. Dominique, the service advisor, was fantastic and understood what I needed and made sure the tech understood as well. Zero problems later, she txt's me saying the programming completed successfully and I can pickup my car. That was a massive contrast to Audi Bellevue who gave me the run around due to their total incompetence. Thank you Audi Seattle, for employing people who understand your product! read more

I had a sales appointment with Audi specialist Jon Pollack to look at the Q5 I was interested in. When I showed up, he and the car were waiting for me. Jon's in-depth knowledge of the Audi line and specific features is VERY impressive. He listened to me carefully, answered all of my questions eagerly, then showed me many more specific 2021 q5 Premium Plus features that I wasn't aware of. After I decided to purchase the car, I went thru Audi Seattle's seamless, friendly process and I must say that it was the best auto purchasing process I've ever experienced. Jon spent at least 90 minutes with me AFTER the sale to go over every inch of the car MMI system. He has also been available to answer a few questions I've had in the past few weeks. I can understand why Audi Seattle and Jon Pollack have so many good online reviews and won so many awards! Thank you Jon and Audi Seattle!! Roger Thompson read more

I have purchased several cars over the years from Seattle Audi. It is always a FIVE STAR experience. I recently had the pleasure of working with sales person, Zoltan Gyorki. He was attentive, informative, and sincere in listening and helping me to purchase the perfect vehicle for me. Shout out to Jameson Grus in the finance department. Jameson is a true professional and makes the financing step seamless, smooth, and a great experience. The staff throughout this dealership genuinely care about their clientele. I appreciate transparency and level of service provided. Thank you, Seattle Audi read more

I purchased a Q5 through Mike Kingma at University Audi Seattle and every time I've visited the dealership, it's been a positive, welcoming, and first-class experience from start to finish! I highly recommend requesting to work with Mike Kingma if you're looking for a 5-star+, top-notch experience where expectations are vastly exceeded. Mike has been providing Audi Seattle with over 40 years of reputable and meticulous customer care, doing everything seemingly possible to ensure the experience commensurate with the Audi name. Thanks to his resolute customer-centric dedication, continuous and transparent communications, and practically immediate responses, I adamantly recommend choosing Audi Seattle for your next purchase! Mike Kingma over-delivered on Audis commitments and I've never felt more valued as a customer. Thank you for the fantastic experience, Mike!!! read more

This dealership is evidently family owned and it shows. I was treated with care in purchasing my Q4 etron. I live over an hour away from this dealership, but when I was treated unfairly by "another Audi dealership in Fife", driving to Seattle was an easy task to work with Ben in sales and Becky in finance. Both of them made the process so simple and quick, which is not always an easy task when purchasing a car. I highly recommend this dealership, do not waste your time or money at any other. read more

My experience in purchasing my 2019 RS5 sportback was amazing! Got the ball rolling online, was contacted and approved promptly! Big shoutout to Brad, thanks for making the process flawless! The only setback was the day I went to sign papers, the service department was closed (the one day out of the year of course!) and my car needed a software update. So i couldn't drive it home the same day and had to return the following day. No biggie though, we ended up having protection put on in and out of the vehicle anyways. When we came back the next day, the car was still being worked on and we were given a $100 gift card to Ethan Stowell Restaurants, so that was a unexpected but appreciated! Thank you, Audi Seattle! read more

Audi Seattle - Car Dealers Near Me - Seattle, Washington

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I went to Audi Seattle for general servicing and to order a privacy cover that was missing from my Audi A5 when I bought it six month earlier in New York City. My servicing rep was Tony Alongi. From the moment I stepped in to Audi the service was outstanding. Tony was courteous, friendly, thorough, and very concise and timely in his communication. He took the time to walk me through the full process and even found out that the previous owner of the car had purchase a maintenance plan, so the servicing was fully free. Tony also made sure that the parts I had ordered were installed during the visit. I received follow up text message notifications as they made progress on the servicing and even shared a full video talking through each of the tasks they worked through. Overall, super happy with the experience and highly recommended. read more

Tony is a huge asset to Seattle Audi and I will never go elsewhere as a result. Took my car in for an oil change and a noise in my suspension. Constantly kept me in the loop on what's going on and things they want to try to resolve the issue. Wrong parts were accidentally ordered so that delayed the process a bit but Tony was proactive, apologetic, and had solutions to the problem for exceptional customer service. Will come back for all services because of Tony and will only own Audi's I buy from this dealership in the future. Matthew (the technician) worked on my car and was very thorough in the video he sent about my car. Did a great job fixing the issue as it wasn't as straight forward and took time to figure out and resolve. read more

Great experience buying a beautiful Q7. Jon Pollock made the experience stress free and so easy. He personalized the process and really took the time to understand what we were looking for. He went above and beyond on his days off and ensure the car was perfect. So appreciative for his excellent service. Will refer friends and family! read more

Total 360, Last time I visited I was not to happy. This time was different from the Moment I walked through the door. I was greeted by a gentleman off to the right at a small desk he took some information and made sure I was helped promptly. Toni was our service advisor he was pleasant and straight to the point. Our actual technician I forgot her name but she was very pleasant she left us a voicemail stating everything on our car looked fine. They also provided video It was refreshing and added trust in us to take our car back to Audi Seattle for all my future needs. We went for our 55,000 mile service and four new tires. Mary read more

Audi Seattle - Car Dealers Near Me - Seattle, Washington

I shopped around to several dealerships for similar models until I decided on a car at Audi Seattle. I couldn't be happier with my purchase. The leadership here should be proud of how well this place is operated. Professional, punctual, courteous 100% of the time. I have never had a better car buying experience. All other dealerships need to take notice. I recently had my new car serviced and they have continued to impress me and go above and beyond to make sure their customers are taken care of. Shout out to Jamie in sales, Daryon, John in service. read more

Audi Seattle - 2020 Audi RS3 - Car Dealers Near Me - Seattle, Washington

READ BEFORE PURCHASING AN AUDI. I do not recommend purchasing an Audi - we had a really difficult, frustrating, expensive experience. If your family wants a reliable car, avoid Audi. We owned an Audi with 55k miles. It was very consistently serviced at Seattle dealership every year. It was pristinely maintained at home. It was driven at least 1x per month for a long distance run, as instructed. First, we had an issue that was apart of a class action law suit. We were reimbursed, but it was a headache. Then, we experienced COMPLETE ENGINE FAILURE at 55k miles. Cars should not need their engine replaced at 55k miles, especially when the dealership has done every tune up. When we started researching online, we found so many class action lawsuits on Audis. Trying to get the car fixed was a nightmare. The Seattle dealership manager called once - we had a very friendly, polite, lovely exchange and I thought he'd support us throughout the process. After, we were only allowed to connect with his team. We started to get passed between the 1-800 Customer Service line and the dealership. I called the Customer Service line every week and my average wait time was 2.75 hours (I actually waited hah). It was the most difficult experience. Essentially we were told that the dealership decided if we were eligible for any reduced pricing. The dealership told us that Customer Service decided. We went back and forth so many times. In the end, they decided it was just a smidge out of warranty, and it cost us MORE THAN $10k and a lot of time & effort. We were told that since it was our first Audi and we weren't "loyal customers" and thus wouldn't get much assistance. Everything you read online about Audi being unreliable and expensive is true -- trust it. I wish we had - I assumed it wouldn't be true because its a premium brand, but it was the least premium experience we've had as consumers (and we've owned many brands of cars). I have contributed a number of reviews to Google. All 5 stars. I hate writing a bad review, but I really wanted to share this in hopes of saving another family from what we went through. If you are going to buy an Audi, I suggest thoroughly researching the class action lawsuits on the make and model so that you at least know. read more

I have had the pleasure of owning many VW's, Audi's and a Porsche since 1989. All brand new. Without a doubt my experience purchasing a 2023 Q3 S line 45 in Navarra Blue from Jon Pollock at Audi Seattle has been the best experience to date. Jon was very cordial during an email exchange. My local Portland dealers did not have the vehicle combination I desired. Jon worked with me via email, text and phone. It was a seamless transaction and experience. He even assisted in procuring financing as required since I reside in Portland OR. His pics and demeanor were excellent. He is the most knowledgeable brand associate I have ever experienced. Having owned a Q5, SQ5 and Macan Turbo I was "concerned" about the cockpit roominess. It would be for myself and my 35# terrier Gia. Jon explained that the front cockpit of the Q3 would "feel" just like my memory of the Q5 and SQ 5. He was spot on! In addition, Stephanie in title and registration was amazing. Sent all my paperwork to Salem and guided me thru the tax certificate process. My plates arrived within 2 weeks. Awesome. I cannot say enough about Jon, Stephanie and Audi Seattle. Also Gia loves the Q3 and all the room she has with the rear seat down and her favorite bed and crate. Living in Portland OR I will always go to Audi Seattle/ Univ VW for all my vehicle purchases and service. Highest recommendation possible. 20+ stars out of 10. Yes that good/great. Ask for Jon. BTW I usually skip the delivery brief. Jon gave me the most informative and to the point delivery briefing. It made the drive home so enjoyable. Oh yes the Sonos sound system is a must! read more

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