Took our Audi to get serviced a couple of months ago. And we were both blown away how they take care of there customers and vehicles. After the service was done the technician sends you a live video of the under side of your vehicle and explains every details about your vehicles components. And let you know if they see anything that needs to be replaced or fixed. We finally found a very reputable Audi dealership to take our car too. Because Bellevue Audi sucks big time!!!! See you for our next oil change read more

READ BEFORE PURCHASING AN AUDI. I do not recommend purchasing an Audi - we had a really difficult, frustrating, expensive experience. If your family wants a reliable car, avoid Audi. We owned an Audi with 55k miles. It was very consistently serviced at Seattle dealership every year. It was pristinely maintained at home. It was driven at least 1x per month for a long distance run, as instructed. First, we had an issue that was apart of a class action law suit. We were reimbursed, but it was a headache. Then, we experienced COMPLETE ENGINE FAILURE at 55k miles. Cars should not need their engine replaced at 55k miles, especially when the dealership has done every tune up. When we started researching online, we found so many class action lawsuits on Audis. Trying to get the car fixed was a nightmare. The Seattle dealership manager called once - we had a very friendly, polite, lovely exchange and I thought he'd support us throughout the process. After, we were only allowed to connect with his team. We started to get passed between the 1-800 Customer Service line and the dealership. I called the Customer Service line every week and my average wait time was 2.75 hours (I actually waited hah). It was the most difficult experience. Essentially we were told that the dealership decided if we were eligible for any reduced pricing. The dealership told us that Customer Service decided. We went back and forth so many times. In the end, they decided it was just a smidge out of warranty, and it cost us MORE THAN $10k and a lot of time & effort. We were told that since it was our first Audi and we weren't "loyal customers" and thus wouldn't get much assistance. Everything you read online about Audi being unreliable and expensive is true -- trust it. I wish we had - I assumed it wouldn't be true because its a premium brand, but it was the least premium experience we've had as consumers (and we've owned many brands of cars). I have contributed a number of reviews to Google. All 5 stars. I hate writing a bad review, but I really wanted to share this in hopes of saving another family from what we went through. If you are going to buy an Audi, I suggest thoroughly researching the class action lawsuits on the make and model so that you at least know. read more

I have had the pleasure of owning many VW's, Audi's and a Porsche since 1989. All brand new. Without a doubt my experience purchasing a 2023 Q3 S line 45 in Navarra Blue from Jon Pollock at Audi Seattle has been the best experience to date. Jon was very cordial during an email exchange. My local Portland dealers did not have the vehicle combination I desired. Jon worked with me via email, text and phone. It was a seamless transaction and experience. He even assisted in procuring financing as required since I reside in Portland OR. His pics and demeanor were excellent. He is the most knowledgeable brand associate I have ever experienced. Having owned a Q5, SQ5 and Macan Turbo I was "concerned" about the cockpit roominess. It would be for myself and my 35# terrier Gia. Jon explained that the front cockpit of the Q3 would "feel" just like my memory of the Q5 and SQ 5. He was spot on! In addition, Stephanie in title and registration was amazing. Sent all my paperwork to Salem and guided me thru the tax certificate process. My plates arrived within 2 weeks. Awesome. I cannot say enough about Jon, Stephanie and Audi Seattle. Also Gia loves the Q3 and all the room she has with the rear seat down and her favorite bed and crate. Living in Portland OR I will always go to Audi Seattle/ Univ VW for all my vehicle purchases and service. Highest recommendation possible. 20+ stars out of 10. Yes that good/great. Ask for Jon. BTW I usually skip the delivery brief. Jon gave me the most informative and to the point delivery briefing. It made the drive home so enjoyable. Oh yes the Sonos sound system is a must! read more

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Purchased a 2023 Q3 S Line from Jon Pollock. Best car buying experience since I began purchasing VW/Audi/Porsche 1989.Bought the vehicle sight unseen via text/email and pics. Local dealer did not have this beautiful Navarra Blue with optic package. The delivery briefing was the finest ever. Jon is knowledgeable and beyond helpful/available. I cannot say enough great things about him and my experience. I wrote the Audi CEO to tell him about Jon. I can't wait to purchase my next vehicle from Jon and Audi Seattle. Highest recommendation. read more

Proceed with caution! I honesty have never been more appalled by the way I was treated today... My girlfriend and I came in looking to test drive a 2017 Q5 as we are planning to consolidate to 1 car and want a luxury SUV. From the moment we met Joe (a 6ft ish dark red haired guy) he did everything in his power to avoid letting us test drive a car. **in case he lied about his name, avoid this person AT ALL COSTS. First it was, "the X5 you just test drove is more comparable to our Q7." Which would have been a great up-sale chance for him, because we weren't opposed to a $70k vehicle. Instead he said, "you should wait until April for our Q5 2018's." huh? Why couldn't I test drive the 2017 I came in to consider buying or the up-sale Q7. His response, "the 2018 is a better car." Huh? Honestly, I'm at a loss for words to describe is tone and demeanor, but it was poor. He was short, arrogant and disrespectful in all aspects. I contacted "Cory" the sales manager. Which at this point I have no faith in the integrity of this place so I'm not entirely sure the names given are accurate. He was apologetic, but this experience has ruined our day. Go to BMW Seattle and see Shad, that is how you treat customers. *AVIOD the guy who fits this descriptions "Joe" (a 6ft ish dark red haired guy). * Completely unprofessional End of story, we drove to Audi Tacoma and bought a Q7. The drive is worth the trip for better service read more

I took my 2022 Q3 in for its first year maintenance service and was impressed by the efficiency and courtesy of the service advisor (Sam) and his willingness to listen to my concerns and how he did his best to resolve them. Although I had to book the appointment sixty days ahead of time due to an apparent shortage of loaner cars, Sam was totally prepared for me and had me on my way within a reasonable timeframe. The only thing I had a problem with was that when I picked up my car, it didn't look like it had been washed or vacuumed, as promised. When I got home, I had to rewash and vacuum my car. Not a major thing but kind of disappointing. I still think Seattle Audi is a great company and seems genuinely interested in the best interests of its customers. Indicative of how a family-owned business differs from the Auto Nations of the car industry. By the way, I've been buying cars from Seattle Audi and it's predecessor companies since 1968. read more

Isn't there a saying about first impressions? My first impression of the Service Department is that it is an absolute mess! Plan on getting an appointment 4-6 weeks out. Good start, right? If you need a loaner, add a few more weeks. I brought my car in for its first service on 4/15/2022. Along with the oil change, I asked for the techs to look at the front suspension; it had been making some louder than normal noises. They agreed and diagnosed it as a faulty ball joint. They had to order parts so I went on my way with a noisy front suspension, waiting for a call to schedule a return visit once parts arrived. Fast forward 4 weeks, I don't hear back from anyone so I call in to check on the status. They can't find the record of my first appointment or that parts were ordered. After giving them more info they "find the record" and schedule my suspension service for June 14 2022 (2 months after my first service.) During that call, I specifically ask how long the service would take, and the service advisor says one day. I drop the car at the service desk and tell them that I'll be hanging out around the area and up in the customer lounge until it is ready. And the Service Consultant look at me like I'm a little crazy... "This could take a couple days" they say. No loaners available either. I ask them to see what they can do in one day, I'll take my car home and reschedule a longer drop off with a loaner. I'm also still waiting on a trunk liner that we ordered in April. Leads me to think the issues are larger than just the Service Department. I owned a VW for 7 years and brought it in for service across the parking lot! They were amazing. No issues. Ever. I miss them. read more

Called looking for a 19 A4 Prestige. Joe was super condescending and rude. I made a silly joke about him joking and his last name being King - Joe King - and I made fun of myself to lighten the mood up. He wasn't interested in being pleasant or making a deal. The deal I called about was a deal I had spoke to another Audi dealer minute earlier. It might not have been a huge profit for Joe, but there's a more pleasant way to do that. read more

Went to Audi Seattle to purchase a used car and was shocked by the manager's treatment.I had nearly finalized all the details with my sales specialist and asked if I could speak with the manager for a couple of minutes. Instead of kindly talking to me, he assumed I wanted to negotiate on the price and literally humiliated me and my wife in front of his whole staff. This is the first time I am saw such a disrespectful and racist treatment from a car dealer. read more

I would highly recommend anyone looking to buy Audi to connect with Jon (Sales in Audi Seattle). He is very sincere, goes into lots of details to ensure you are aware of the Sale you are about to get (no surprises in future) and follows up to ensure you are satisfied with your purchase. read more

Our family has owned five Audis in the last ten years, four of the five were purchased at Audi Seattle, and all of them have been serviced by there. We've always received exceptional service. In the last year or so Sam has been our service advisor. He's amazing, very thorough, very professional, very efficient. We give both Sam and Audi Seattle the highest possible rating. read more

Very professional compared to Bellevue. It's worth going across the pond. Everyone was attentive and thorough.

Just returned from test driving an Audi A4. It was a terrific experience because our salesman, Jamie was efficient and knowledgable. To put it informally, Jamie was simply "chill". No pressure, attentive, and welcoming, Jamie made our experience A+. I might say that everyone else at the dealership that we encountered were likewise pleasant and professional. read more

I come here to get my Audi Q5 serviced and they always do a good job. Never up sale me on things i don't need. Front desk ladies are always helpful and knowledgeable. My one complaint is that the location is very strange and sometimes hard to pull into. read more

You'll get excellent service and a comfy lobby. It you will pay dearly for it. For an oil change the dealership is fine for anything else run. They quoted me $500 to replace my headlight in my Audi A3, not to mention it should not be burned out already. $249 for one headlight and $200 in labor. It takes 30 minutes to change it. I got tires, alignment, and a new headlight from Firestone for $711. Unless you like wasting money, don't go here. read more

After this dealer provides such poor service and ignores services concerns for a car bought from them- they now refuse to service the car after receiving feedback that they don't like. So beware if you don't thank them for providing bad service you will be stuck with a lemon car and nowhere to service your vehicle. The car literally has tires that won't hold air at 15 months and this dealer refuses to service the car. You should not buy here. Audi corporate will be called immediately. Never mind that I drove 2 hours to get here and your appointment was set nearly a week ahead. You can provide service or you can buy the car back- not honoring your contract is not a choice. read more

I haven't done any out of state car purchases before. But Jon was able to give me a much better offer on a brand new S3 than my local Audi dealer. Jon is very patient, honest and efficient. I received the car in perfect condition. Jon also followed up with me after I got the car and made sure I received all the docs for registration. read more

Audi Seattle - Car Dealers Near Me - Seattle, Washington

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Had a wonderful experience purchasing a pre-owned vehicle from Jamie. He's a great guy who goes out of his way to ensure that requests are being met. read more

Sam in the service department is the only saving grace at this dealership; absolutely every other service advisor is moronic and inept. Not to mention the mechanics who previously left tools buried in my engine after a repair they failed to properly address. read more

I had a fantastic experience buying my first car here! The staff were super friendly and experienced. I was able to walk in unannounced, test drive a vehicle, take out a car loan, purchase insurance and drive away in my new whip in under 2 hours! They called me a week later to check that everything was going smoothly and that I was still satisfied, and called me a month later for me to come in and affix my new plates which took 2 minutes. I would highly recommend Audi Seattle if they have what you desire in stock! read more

Audi Seattle - My first car in the US :) - Car Dealers Near Me - Seattle, Washington

We had an outstanding car purchase experience at the Audi of Seattle. Ben Moses came recommended from a friend and took great care of us through the entire purchase process. Professionalism and customer service were top notch. We got to fully experience all the features the vehicle had to offer before making any decisions. We came with financing in hand, but Ben found us an even better deal. Including the test drives, qualifying for a better rate, and picking/choosing all the little extra services/coverage, we were in and out under a couple hours. Less than a week later I ran over what must have been a box of nails. Audi's 24-hour support got it towed to the dealer and repaired in no time. Great service and a quick turnaround at a fair price, I highly recommend the Audi of Seattle team and especially Ben Moses for all your quattro needs! read more

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Worst customer service , they are some racists mfs. This location should get closed down! I've recommended people to them just for them to come back to me all disappointed & having the worst experience with them! Especially the manager there, I know you see this read more

We had an excellent experience trading the 2006 Acura MDX with a 2019 Audi Q7 - very professional staff and zero pressure sales team - the pricing was excellent and reasonable. The staff is professional and personable. Working with Jamie Cheng was a great experience. Overall, the best dealership we have worked with in the last 10 years. read more

I needed a bigger car but I was dreading having to go to a dealership and deal with the salesman. We ended up buying two cars from Ben Moses and it was a smooth easy process. Completely changed my feelings about car salesman. After leaving the dealership I didn't feel taken advantage of or that I was regretting my decision. Really appreciate all the hard work and kind people at Audi Seattle. I would recommend this place to my friends and family. read more

*(Edited) - After I posted the (below) review, Audi Seattle came through with a sincere apology and made everything right (and then some). I've never modified a review after posting one, but I feel they did such a good job of making up for their initial mistake, that I felt compelled to update my review. I've leased two cars from them in the last 5 years and everyone at the dealership is very friendly. But recently I had warning light come on the dash on my 2019 A4. I took the car in for service and it took them 8 days to diagnose the problem, procure the part, and get the car back to me. 30 miles later, the light came on again. I made a second appointment and this time it took them 10 days to fix the (same) issue and get the car back to me. I'll give them some slack because I understand parts are hard to come by during COVID. But here's why the 2-star review. . . I have a HUM OBD2 reader in my car. They removed it when they were working on the car. I know because I received a notification on my phone. I know the exact day and time it was removed. A week after I got the car back from them, I went to log my business miles travelled and remembered that the reader was removed. I called them several times and it took them days to get back to me. Then I was told that the guy who was working on my car was on vacation and wouldn't be back until the next week. I didn't get a call the next week, so I had to call and leave another message for Ryan, the service manager who oversaw the repair of my car. Ryan got back to me a few days later and said that "no one remembers removing it from the car". . . I find it hard to believe that a technician wouldn't remember removing an electrical component from an automobile. . . I got an apology and an offer for reimbursement. But between the time spent calling and leaving requests to be called back, the time I've had to spend manually tracking my business mileage, and the time it took on the phone with Verizon to order a replacement device, the apology rang a little empty. . . It's a shame because (repair issues at 12,000 miles notwithstanding), I've LOVED my Audis. . . Might have to get a Mercedes or a BMW next time. :( read more

I explained that I needed an oil change, car key battery replaced, and the driver door inner mold was in need of reinstallation/replacement. The consultant confirmed the body of work and quoted $170, to which I signed off on and took a Lyft to continue my day. Later that afternoon; I received a call stating the oil change was being completed, but that I would receive a half hour charge ($50) for the inner lining. Wasn't this apart of the original charge? Insult to injury, they consultant claimed that "they were doing a financial favor" by charging me a half hour instead of a full hour. That is dishonest and wasn't stated that there would be a charge when I checked in. I legally signed for what was explained, not a starting point to then receive additional charges. I've worked in automotive service for 4 years, I would be upset with a coworker if they tried something like that, but it seems like it'd be the norm here. Not asking for a refund, just letting others know not to get scammed. read more

I recently had a simple issue with my Audi (rearview mirror popped off while I was adjusting it). I called another local Audi dealership that first told me "just take it to a window/glass shop" (????) and on second try, they could get me in for an appt in a week (!!!). After being frustrated for a day, I remembered University Audi. I called and the service person on the phone was so nice and knowledgeable. She told me to just stop in, and the service manager would take a look to see if we needed to first order a part. I stopped in, the manager and another gentleman followed me to my car, they sat down, and the serviceman grabbed my mirror, put it in place in less than 1 minute and said "you're good to go". NO cost, NO appt, they just took care of it. University Audi will be the only Audi dealership I use to service my car from here out !!! read more

Just bought my Q5 from Audi Seattle. Jo is wonderful! My best vehicle shopping experience ever. Jo is so professional and patient. He knows so well about every conner of Q5 and guided me trough step by step. Moreover, he helped us to get the lowest price and loan rate. Thanks a bunch! If you are looking for a new vehicle, check out Audi Seattle and find Jo. He won't disappoint you. read more

Can't speak to their sales team, but this specifically for their service department. Have been going to Audi Seattle on and off for about a decade but don't think I can do it anymore. Originally they had their post service surveys where they literally beg you to give them 10s. They offer those anymore and I don't think that is a coincidence. My last experiences were too much to continue going back. The first my rear brake caliper failed at 34k miles. Granted it was a few months past the warranty, I figured they may assist with a good will repair. After all, this shouldn't really happen at 34k let alone 100k. They refused to assist and came out to $1,500. The former is fine, but please don't lie about how you tried so hard to help and have each person I talk to give a completely differently conflicting story. They are pretty damn convenient, so I end up showing up again. I take my car in and get a final bill much higher than my original quote. They then claimed certain items were not covered by the TDI settlement. After talking to a couple people, they miraculously figured out I was right. Apparently I am the first person to bring this up in 4 years.... Do they do the work competently and my car is back on the road safely? 100% Do they come across as dishonest and money grubbing? You bet! Some dealerships seek to do right by the customers and build relationships, in my experience this has not been one of them. read more

Partnered with Ben Moses on my new lease. Awesome experience from scheduling time to meet, test drives, helping me find the exact make/model for my needs, and locking in what felt like a great, fair deal. Ben is a pro, knows the vehicles inside and out, and also didn't push any models or deals...just helped me get my car. He gave my deal the full attention it needed to make the transaction fast and delivery within my expectations. The facility itself is phenomenal, with plenty of model and color options, comfortable waiting area and warm greetings throughout. Audi Seattle delivers an upscale experience that directly matches the vehicles they sell. read more

Yiwei is literally the best sales I've ever met, absolute great experience! Despite the kindness of the Audi staffs, the service they provide is also in great quality and always think of the client aspect. It only took me one month to get my S3, very efficient. read more

Audi Seattle - 2022 S3 - Car Dealers Near Me - Seattle, Washington

This is the letter I wrote the owner of Audi Seattle after being lied to by their finance manager. Dear Rob, I recently leased a car at your Audi dealership in Seattle. Overall, it was a fine experience. Ivan and the other sales associates were friendly and helpful. The process of getting the price down was bit obtuse and took more rounds of negotiating than I would have liked, but in the end we got to a mutually agreeable position. It was with their finance manager that the experience was spoiled and why I would only recommend your dealership with reservation and a caveat. The short of it is that he blatantly lied about the service that was included with the car in order to sell me Audi Care. I specifically asked if any oil changes or services were included and he, very clearly and without reservation, responded that there was not. He also told me that the first service cost over $600. It turns out, according to your service department, that 10k service is only $244.55. Your team sort of handled this in the end. Your team had to rewrite the agreement and send someone over to my house, which was a complete waste of everyones' time. Your employee, driving around Seattle, wasted an hour. Wayne reissuing the paperwork and resubmitting everything was a waste of time. Me writing this letter is a waste of time. Hopefully you reading it won't be. All of this could have been avoided had he been honest from the get go. I'm sure if/when you ask about this he'll be adamant that he's done this hundreds of times and he's always clear and that this was my fault for not understanding him. That's what he told me. Sure, that's one way to handle it. Personally, I would want my employees to take care of my customers, in which case he should just say it won't happen again. Sincerely, M read more

I made an appointment to have my annual service done here based off of Yelp reviews. Graham Campbell, my service writer, was great. He was friendly, attentive and helpful while getting my S5 checked in for the appointment. While I was waiting for my ride I hopped on their free WIFI and enjoyed some coffee. I meandered around the showroom for a bit since I'd been thinking about getting a smaller 4-door vehicle and saw a brand new S3 that I felt would look much better in my driveway than in their showroom... alas, my ride arrived and off to lunch we went. While at lunch I sent in an internet request for them to start working on a trade value and lease numbers for me. Jon Pollock responded quickly and got to work. We set-up a time to meet later that day when I would be coming back to pick-up my Audi. Jon made sure the S3 had the features I wanted (primarily upgraded stereo and the virtual dash), addressed some concerns I had regarding features in my current S5 and we did a test drive. Audi had fixed a lot of the technology issues I had with my 2016 in the 2018 so I was ready to go. I had a good idea of what my trade should be valued at and what I wanted to pay for the new Audi. Jon and his managers were honest and easy to work with. I got a deal I felt was fair for a new car that would make me a lot happier than what I was currently driving. The service and sales department here are spot on. If you haven't claimed a service writer yet then contact Graham. If you're thinking of getting into an Audi call Jon and avoid the run-around. With how quickly I go through vehicles I'm sure I'll be back soon. I'm a huge fan! read more

As a lifelong VW fan, I've been comtemplating an upgrade for years. Reading reviews and watching videos only gets me so far. I was very thankful to visit Audi Seattle. Jordan took great care of me and indulged all the driving I wanted, and really NEEDED to do. Of course I fell in love with the most expensive thing, so back to the planning stages here. But I felt very welcomed and listened to the entire time without any pressure. Thats a great way to build loyalty. read more

Service/Maintenance - great fast service, they have it all perfectly coordinated. I am ok paying a bit more to get it done correctly.

Dominique Prevo is THE BEST! In the Service Department, she is totally on top of it. She is pleasant, efficient, and prompt in responding to calls, emails, and texts. Delightful and fun, as well. Ask for her...and you may rest assured that you are going to have a great experience. VIVA DOMINIQUE! read more

I worked with Jay to buy my Audi here. He answered my questions with patience​ and gave me a great deal on purchasing price. If you want to make the process of buying an Audi super easy, please ask for Jay on your next visit at Audi Seattle. read more

I wish I could give them zero stars. The salesperson did not want to move any on the price and gave us a low ball trade on my car. The Tacoma Audi dealership came down $4k on the sticker of the new car and offered more for my trade. This place is a joke!!!! Make the drive to Tacoma and save yourself some money and the headache. read more

Did you know car dealerships can wait to report accidents for the vehicle until after you purchase it? You think you're buying a vehicle with zero accidents, only to find out an accident had been reported to the vehicles car fax a year after your purchased it. Well, fun fact, they can definitely do that. The A6 we purchased from Audi Seattle had been in zero accidents, or so we thought. Turns out when we went to trade it in for a larger vehicle the value of the car was HALF OF WHAT WE THOUGHT IT WAS GOING TO BE. Turns out the car was in an accident during a test drive. The dealership was more than happy to hide that from us and only report the accident well after we were the owners - completely tanking our value. I mean I know car dealerships aren't exactly known for their integrity but this is just complete FRAUD. read more

This is the place to get a zero pressure stress free purchasing experience. Ben was truly excellent throughout every stage. Sure, I had a specific model in mind when I went in, and left with a better one at the end... but I sort of wanted to be talked into that and Ben did a great job doing it. They're genuine. You can tell they're passionate about the cars and aren't just there for a gig. Last thought... my first car was a BMW. My dad had BMWs. However, I'm all-in on Audi right now as the innovative brand with a great generation of products. Quit thinking... just go test drive one. Ask for Ben. read more