Service was great and took care of me promptly Michael was excellent I highly recommend Audi Rocklin

Would definitely recommend Abilio for all your car needs! He is super easy to work with and extremely patient with you! He took all my car preferences and budget into consideration. read more

Audi Rocklin is one of a kind dealership, very personable, they go way above and beyond. I was working with Jamie, he was knowledgeable, polite, fun and had an awesome experience. I will recommend him and Audi Rocklin every time a friend needs a specialty car like Audi. read more

I wish I could give zero stars to this experience. Brought my brand new 2022 Q5 to get looked at due to ongoing Bluetooth/Audi connect issues since purchase. When approaching service desk, Mike, before saying anything had the WORST attitude. After telling him what was wrong he acted like it was our fault and we distinctly understand technology. "Did you turn plug it in and retry?"(seriously, come on man) They reluctantly looked at my car and said "nothing is wrong! I connected my phone just fine!" I showed them that both my phone and my partner's phone did not connect(and if it did it would disconnect every time) and they simply shrugged their shoulders and blamed our iPhones. The amount of sass and attitude I received was atrocious and I would never expect to receive this type of customer service from a LUXURY CAR BRAND STORE. I didn't pay $50k for a car that does not provide basic technology features and then have my concerns dismissed when I want them fixed. Do not recommend this place. Bill and Mike were the worst. Then when I was allowed to make an appointment they booked me THREE weeks out and acted like that was okay. Selling the Audi and buying a Mercedes. read more

Had a great experience being a first time buyer. Luis Villa went above and beyond to make sure we got the car we wanted. He made the process easy and fast, we are extremely appreciative of him. Will be definitely coming back and asking for him specifically! read more

Covid Warning. We picked up our car from getting service and we counted seven people including staff not wearing mask. We will not return for service or to purchase new car. read more

Crooks. Sometimes that word really is the only appropriate one. I brought in my perfect, mint condition Audi sedan here (to sell) and was offered $9,000 LESS than multiple other car dealerships and Audi dealerships already had offered. When the salesman you're working with even says that the number was "too low" and advises you sell it somewhere else what can you say? The used car manager's behavior even embarrassed the sales guys! Don't come here, it's no better than other Audi dealerships in the area. read more

2 stars for good price on the car. Messed up my paperwork. Realized it when I was out about 1 mile away at a gas station and went back. The finance guy(shaved head guy British guy from Hong Kong) wanted to place the blame on us for the mistake and we had to push back and he went away and did his job properly by creating new paperwork. After we got the new paperwork, the (General??)manager said they were closed(although people inside were still working) and indicated it will be great if we left the premises, when what we needed was 5 minutes to put all papers together and since we had driven from 2 hours away was trying to figure out which route to take get back faster. Anyways, left immediately and did that 5 minute work inside the car. The salesperson I was coordinating with via text, I asked him for a picture of the car(since I was a couple of hours away). He sent me one, and I thought I saw some paint missing on the car and asked him for more detail since the picture wasn't high res and I couldn't make out the details and I didn't want to waste his or my time by driving and then not buying, and his answer on text was "Oh it's a CPO car, you should buy a new car if you're so particular". I didn't respond and in 5 minutes he was back on text giving me details. I mean really how juvenile is this? The finance guy was suddenly all ears when I called him once to check on an extended car warranty- The sound of Pure profit(most extended warranties are pure profits) suddenly made his customer service quality up by several notches. There were few other things but I'll keep it short ;) :) Anyways, improve your customer service Audi Rocklin. Just because we're not rude as you are doesn't mean we won't give a feedback on Yelp. read more

I took my Audi A8 for a checkup as the vehicle computer said that it needs the brakes replacing. Audi Rocklin did a FULL checkup and said it needs the front brakes replacing and some other minor none urgent work. I was given a good price for the brakes they sorted out a rental car as they had none of their courtesy cars available. The following day I picked up the car. The problem began two days later when I get into the car and the air suspension would not work, the front of the car was dangerously low and wouldn't lift up. I assumed one of the mechanics made a mistake and damaged something while replacing the brakes. Audi took the car back and 2 days later said that the suspension airbags broke and it needs replacing due to wear and tear .. the bill for replacing one side of the car was nearly $4500!!! Audi has NO confidence in their product for the flashship vehicle to be needing this amount of work in just over a 100,000 miles speaks volumes. What is worse that I have been told that they don't have the tech to do a proper diagnosis of their cars. I will not accept that there is no way to detect upcoming problems after 2 days of having the car. Audi offered to buy the car from me for a $1000 or they might give me more if I commit to a $50,000 to $60,000. The service manager said that Audi customer these days would not keep the car after the warranty runs out or they would just lease their cars. They adviced me not to repair the car !! And they didn't point out that the car is risky to drive back home, luckily I asked and had it towed away. I found my experience disappointing to the extreme, all they were concerned about is that I am going to be writing a negative review which I said I would be regardless if they refund me the money for the work they did or not. The car now has been written off and will not be on the road again. My advice to anyone wanting a luxury vehicle is to: -only buy if you research the repair costs first and NOT be tempted to buy a $100,000 for $20,000 it might seem affordable now but in actuality the repair bills will always reflect the original price not the current price. -having had a BMW, Merc, Porches in the past too my vehicle of choice will always be a BMW as long as you stick to a 5 series or below. Audi/VW you have been letting your customers down for nearly a decade with constant recalls, poor customer relations, for the biggest largest car manufacturer in the world I find that remarkable. Audi Rocklin don't waste your time writing to me as nothing you say will forgive how I spent over $1,200 and lost my car cos of you. ---------- Re. In response to the owners comment. Luke, I did promise to review my experience with Audi regardless if I am being refunded or not, so be CAREFUL using words like extortion ! That is not how you address your customers. You can check with your service manager as those were my exact words! I find it very interesting how the story now changes, just to shed even more light on the situation, I will reiterate what has happened. The car came in for a brakes replacement and a checkup, the check didn't come back with any issues to do with the suspension having any problems. Funnily enough since my visit to your dealership it has. I was told by your service manager that you do not recommend I do the work to the car as you couldn't guarantee that there will be no more issues coming up in the rest of the sides of the car, and FYI 200 dollars off 2800 is not heavily discounted and spending 2800 and then being told it can be 3 times that again possibly in the not too distant future is crazy, I didn't want to spend that money and I'm sure no one in their right mind would, and yeah did I say you offered me a 1000 dollars in part exchange unless I commit to a $60,000 vehicle. Lastly If I didn't call to ask if the car was safe to drive I would have driven it thinking it was at least ok to drive. Luke, do check the full facts before writing notes back, don't be simply defensive this is my experience with your dealership that It's not an attack on Audi, or you. The whole point of those reviews is sharing experiences. read more

Audi Rocklin - My car being towed away - Car Dealers Near Me - Rocklin, California

Service is horrible. Mike and Leon are unresponsive and beat around their mistakes. We were miss diagnosed time and time again but never got money back on the $4,000 first problem that wasn't even broke. I'm sick to my stomach about it. Tons of money on what ended up being a $200 fix. Very sad. read more

There should be a no star rating!! I gotta vent here!!!! Please never buy a new car alone! I purchased a new Audi at ROCKLIN AUDI in August! It is the worst purchase ever made! I think this dealership needs to be sued on how they treat the elderly , to me it warrants "abusive elderly care" ! Maybe a special attorney will DM me! Maybe some of you know I don't make personal posts on my Facebook, only up lifting, or great pics, educational, or food for thought! My blood is boiling! Not only did I get suckered into buying with no prior intention but I was kept there for 9 hrs!!! Yep 9 hrs, no break for lunch or dinner and didn't even have breakfast before! I was offered water (Gee thx) around 5 pm I realized a mistake or miscalculation and asked for my car back to drive home ! I was instead taken into an office and the Mgr or owner came in and worked on me again. I asked for my car back and said I just want to go home! After working on me for two more hrs and trying to sign some paperwork via a iPad that was just a "touch here to sign" I was instructed to come back tomorrow for something not really sure because nothing was understood since I was not functioning normal. More detail, too long to go thru . They had me sign for extended warranty after my warranty would expire in aprox 4 yrs! My son reviewed what I said and he said they raped you and left you for dead! Omg this should not have happened ! Cancel the extended warranty immediately and I don't think there is anything you can do since u drove off the lot, but we will seek legal advice! Trying to pay off some loan they did cause he was "calling in a favor " they tacked on the warranty to the loan! 3 months later guess who does not have the 5495.00 cancelled warranty ck in hand??? The dealership has got it, on 10/3/23! Trying to pay off the remainder of a loan that should have never happened so this dealership does not earn extra dollars for securing more money for them in their financing! I wanted to pay off immediately and they said the 5495 is still in the pay off! I said no it shouldn't be it was cancelled, shame on the dealership for processing a cancelled warranty and more shame that they have not reported or given the monies to reflect it is not in the loan so the loan could be paid off! Please do not deal with ROCKLIN AUDI !!!! They are as crooked as a 3 dollar bill. Be careful of any senior going in alone cause they will take advantage of them anyway they can! Plz share with ten of your friends! I will seek legal advice! By the way Jamie (the salesman) apologized the next day for the bad treatment of me and the dealership, I said plz give me back my Lexus! He smiled! (Add insult to injury! ) How can he live with himself! I also posted on my Facebook page! Update!!! Still zero refund on added warranty! 11/7/23!!!!!!! Express my dissatisfaction Luke??? Shame on you, ask Jamie what I said and my dissatisfaction??? He even told me to plz be careful not to put anything in a survey being sent to me because it was his "report card" that was disparaging to the survey I was going to be sent!!!! I told him I couldn't fill it out now cause I was too distraught at driving off the lot and being sucked into a contract that shouldn't be legal cause all I was told to do was "touch the" x" on the iPad!!!! Couple days later... Try next day when I had to come in to give you monies since you were closing the night before! When I asked for the keys back for my Lexus and wanted to go home at 5pm after being there for 7 hrs you took me into another office where you kept apologizing it was cold in there but that's the only office you had for me to wait!!!! Luke prove you have had anyone call me to this date!!!! Your words are empty, shame on you for not following up!!!! Maybe you already knew how dissatisfied I was! Buy back my car, please at the price you sold me it!!! I would like to post that for something Audi Rocklin did for me, that's how much I hate my Audi. Lexus has so much more to offer than Audi could ever hope for! read more

Athena is very helpful and professional. I would recommend the service department and appreciate all the great service I have received over the years. . read more

I have purchased many cars over the years, and wanted to buy a new Audi electric Etron. I knew what I wanted, and have been hesitant to go to a dealership, as the process always gives me anxiety, even when I buy a car cash. So I had a friend refer me to the dealership. Jeff Ball reached out to me that day, and made the process seamless. He found me the car I wanted, kept in communication with me, made me laugh with his humor and worked with me, making me feel very important. I live in Silicon Valley, and drove to him to close the deal. In fact, we finished so much before arriving, so the whole process at the dealership was simple, and fast. In fact, the longest part of the process with him was sitting I'm my new car, and having him show me all the cool things about it. I own three Chevrolets... And have to say, this was the best experience I have had when buying a car. I experienced no anxiety, and actually enjoyed the process! (and the rad coffee machine, lol!) I will definitely be referring Jeff Ball to anyone thinking of an Audi. Hands down 5+ starts! read more

I took my daughters Audi to Audi Rocklin for service on Feb 26, 2024 for an oil change. This morning my daughter told me that the Service Light was still on....so I called the service department and Spoke with Michael V. (Service Advisor) who helped us out before. I mentioned that they forgot to clear out the "Service in 1000 miles/30 days". He told me that means that they have to hook it up to their machine and do a service to the vehicle. I told him that we did do the 65K Service in advance at Audi Sacramento. My daughters vehicle has 68,491 miles as of today. He told me that they would have TO DO A 95k Service to the vehicle and with the discounted oil change that we just did it would be an add'l $1200 more. He told me that a 50k and the 65K Service was done on the vehicle but its the mileage OR its a time thing. I'm not kidding you. Holly Molly, use common sense. So I just got back from a specialized auto place in Folsom and the owner could not believe what I was telling him. I showed him all the paperwork that was done and he couldn't believe that Audi Rocklin would not reset the Service button....so he hooked it up to his machine and reset it for us. Please look at the pictures and see for your self. I always pay a little extra and go to the dealer but when someone is trying to take advantage of you.....just run. I definitely do NOT recommend having your car serviced here. Henry & Kristi L. read more

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Amazing experience! Wow- we definitely recommend Audi Rocklin. We met with Rick Schneider (brand specialist) and he gave us a top notch service. A great help from start to finish. My husband and I drove from the city to pick up our new Audi A3 and we did not regret it at all. The staff greeted us with a smile and excellent coffee. We would definitely be shopping at Audi Rocklin again. Thanks Rick for making our first purchase so easy. read more

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Was ready to buy a new car from them but the General Sales Manager refused my order and wasted days of the time I'd spent with the sales rep. Apparently, my east coast money isn't as valuable as California dollars. I feel bad for the sales rep I was speaking with, Edwin, because he was great to work with but lost a sale because of his sales manager. I would never recommend this dealership to any of my California friends. read more

I drove my Audi A3 e-tron up from San Francisco and ran into some troubles on the start of my drive home. The super friendly staff at Audi Rocklin went above and beyond to help me get my car taken care of AND back to me in SF. The fix was straightforward once they got the parts in, and they were great about texting and calling with updates. Overall, such a lifesaver!! I didn't get to meet anyone in person, but Athena and Cindy in particular were the ones who helped me out, and I could not recommend them more. read more

They do $20k dealer mark-up on their "S" cars. There are other dealers that don't play these games. Besides, if they're willing to take advantage of the current low supply of cars, why wouldn't they find other ways to take advantage of you after you buy? Don't support these terrible business practices. read more

Staff in the service department are rude. We dropped off the car the afternoon before for tires. We called aroubd 1pm the next day and they promised that that my car would be done by 4pm. We gave them an extra 30 mins. They didnt even start the car. Then they told me to stay around. I waited until closing time. Doesnt take a day and half to put tires on. Dont promise people a time and not deliver read more

Compliments to Leon in the service department for amazing service. We love our A6 and always have a great experience by the service team. Leon took great care of us and it was also great to receive a short video from the technician clearly describing and demonstrating the findings of his full vehicle inspection. Love the transparency and thoroughness. read more

We bought a car today. Our Rep Stan was amazing. I do not normally like salesmen/women as I find them to be pushy and intrusive. Stan was perfect ! he was informative but not pushy or aggressive. it was an easy process with an honest sales person. Thank you Stan. We will definitely tell our friends about the service we received. read more

Athena Higbee is my new service advisor at rocklin Audi. She went above and beyond with getting my car serviced and making it convenient for me to drop off and pick up. Kept me updated every single day with what there doing and a video walk around. I will continue to always get my service done there with her cause she was truly amazing!!! read more

Audi Rocklin - Etron gt - Car Dealers Near Me - Rocklin, California

I had the most fun "car buying" experience with David Castro here at Audi Rocklin. I came in just to look around and he welcomed me as if we have known each other for so long already, yes he's a funny guy and an awesome sales guy. And because of that wonderful experience, I ended up trading in my two cars and I drove away with 2 brand new 2021 Q8 (October) and 2021 SQ5 (November)! And I even brought a friend with me the next time I visited and she bought 2021 Q3 (November) from our favorite guy, David Castro once again! If you go visit this Dealership, ask for David Castro and he will take good care of you from the start till the end of the transaction and even beyond that. And they have great selection of brand new and used cars for you to choose from, it's like "Disneyland" of cars! read more

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Audi Rocklin is a great destination to see, drive, and purchase your next dream car! They have a wide selection of new Audis and my sales person Abilio made sure to educate me on the different models and did so in a professional and no-pressure manner! I recommend anyone that is interested in seeing and test driving an Audi to see Abilio! He will take great care of you. I am a proud owner of a new Audi Q4 E-Tron. Thank you so much Audi Rocklin! read more

The service center here is top notch. My Advisor Lenny is awesome. He helped me with a check engine light and gave me great advise on where to take the car to fix the exterior of my car after a little fender bender. Everything here works like a well oiled machine. You walk in, talk with your adviser, sign stuff on your phone, get your nice looking loaner and leave. They regularly send you texts or call with updates and such. I had some extra issues with my extended warranty from Carmax and my advisor Lenny was in constant communication with them and resolved the issue. For my next Audi I will make sure to buy a low mileage certified one from them so I can use their service center. Good customer service is rare these days. Shout out to Lenny for top notch service. read more

Kris Donkov the sales man was very professional and I would highly recommend him for all my Audi needs. I would definitely purchase another car from AudI of Rocklin. I have purchased approximately 30 brand new cars and the experience I had at Audi of Rocklin was excellent Mike Harter read more

I have purchased multiple Audis over the past ten years and I can say, without a doubt, Audi Rocklin is the best in the business. I recently purchased my latest Audi (2020 Q8) from Niello Audi and I will never stray from Audi Rocklin again. I recently had to take my Q8 in for a quick repair (license plate mount, damage I caused myself) and when I called Athena in the Service Department she immediately got me in for an appointment the next day so I wouldn't be driving around without a back license plate. She kept me up to date on the status of my vehicle at all times and made me feel like I was her only customer that day. Additionally, she is this attentive EVERY TIME I have to take my car(s) in for service. Again, I will never make the mistake of venturing away from Audi Rocklin!! read more

Beware of the Mind Games. They kept my car keys and registration in order to pressure me into buying the new car. Visited the Audi Rocklin to check out the pre-owned certified Q5. The Sales guy was very co-operative and I had a great experience. Things turn little worse when we started going through numbers. They asked for my old car keys so they could check out the car and come up with the estimate for the trade in value. After giving the keys to them, turns out they kept both my Car Keys and Registration with them. 45mins in the conversation it was clear that it was not going to work and I asked for my keys back. But multiple people and managers kept on coming and pressuring me to by they car and just won't give the keys back. Every time I asked for keys either they would go back and come back with revised offer or someone new from finance/management dept would stop by to talk to me. It took a lot of time and lot of asking to get my keys back. Finally when they realized that it was not happening after spending a lot of time they finally gave the keys back and thats when I realized that they has also taken the registration. Be careful of the mind games. You'll be pressured to buy the car and will be handicapped if you give your keys to them. read more

I can honestly say that purchasing my 2018 A5 Quattro Coupe from Audi Rocklin was the first time a car buying experience was an enjoyable experience. Thanks to Joe, Simon and Andrew. I would buy my next car from them in a heartbeat. Today I had my Audi serviced for the first time. Of course I went to Audi Rocklin. The experience couldn't have been better thanks to Cindy Matt and Joe in service. When you buy a car you don't just drive away and never go back to that dealership. If you have purchased your car from the right dealership they will be there for you for as long as you own your car. So if you are in the market for a new car buy an Audi from Andrew L and Andrew B in sales. Luke and all the good folks at Audi Rocklin guarantee that it will be the best car buying decision you have ever made. read more

I had an exceptional experience at Audi Rocklin. Andrew was great! He showed me so many cars and was so upbeat and personable....and extremely knowledgeable! He made car shopping fun, and not stressful! And he patiently explained to me that Reverse is up and Drive is down, and how my new car works! The manager, Brandon, was warm, professional, and caring. It was nice to have someone come over and take the extra minute to introduce himself and really listen. Kellie was great too! She was so smart and made the financing part of our experience feel uncomplicated and easy to understand. The entire time I was at Audi Rocklin I was greeted by everyone there and felt like I was part of the family! I had no idea I was walking into such a great experience that morning! I highly recommend Audi Rocklin and hope I get to do business with them again someday. Cheers! read more

Audi Rocklin - Car Dealers Near Me - Rocklin, California

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Just recently leased a 2020 Audi Q 5 our salesman Mr. Mike Nguyen was knowledgeable and very professional he demonstrated exemplary customer service, took extra time to explain in detail every aspect and operation of this vehicle, included all safety feathers. This is our second leased Audi Q 5, and I would not hesitate to recommend to family and friends for a great deal Audi Rocklin they treat you like family with an accent on stress free atmosphere. read more

Could not suggest that you go elsewhere for an Audi more. I leased my A3 from here in 2020 and came in recently to see if they would want to buy it back. They gave me the most garbage offer. On top of that their service center always takes forever to get your car back. Do yourself a favor and go to Niello Audi in Sacramento for your Audi needs. They gave me an offer that literally put 4 times more in my pocket. read more

If you're interested in buying an Audi go see Abilio Estrada at the Rocklin dealership. He provided such a smooth and pleasant experience. He knows his stuff, isn't pushy, and is very polite. The whole sales team there made it an easy process. read more

Hands down the best dealer in town. From start to finish my sales representative JEFF was absolutely amazing!!!!! He made buying a car seamless and truly a breathe of fresh air. If I could provide 10 stars I would! I will be sending friends and family to you guys. Appreciate it and love my new car! Thanks again JEFF! read more

We visited several dealerships over the past few weeks and Audi of Rocklin really went above and beyond to make our experience easy. Bianna was such a joy to work with and really has a calmness about her that relieved any pressure we felt while at other dealerships. The entire experience was pleasant, stress free, and we are very happy this was the dealership that carried our dream car. read more

I cannot recommend Audi Rocklin enough. We are on our 2nd Audi. We are in love with the cars and the people who work here... from Jamie on the sales floor, Conrad the general manager, Peter in finance and our favorite girl, Athena, our service advisor. Our experience from purchasing our cars to the maintenance is always exceptional. read more

I would just like to put a good word in for Jeff Ball and Audi Rocklin. I bought my Q7 2 years ago. The purchasing of the car was seamless with Jeff. We negotiated the perfect price and I went home with the car. In the two years that I have had the car I have had to reach out to Jeff for many reasons, car operation, parts, etc. He has always called me right back and answered all my questions. It's 2 years later and he is ready to help me on the spot when I need it. I will purchase all my cars from Jeff. Make your car purchase a pleasant one. Call Jeff at Audi Rocklin and he will take care of you. read more

They did everything I expected them to do. Very happy with the service and the car of course. They went out of their way to make sure I was satisfied. read more

I had a wonderful experience with this dealership. I want to especially thank Luis for all of his help in finding the perfect vehicle for me. He was extremely attentive and knowledgable. He went through and explained every feature of the car which was much appreciated. Multiple employees in the dealership congratulated me as I filled out paper work, and I was kindly offered any of their coffee and snacks as we finalized the process. I could not have better things to say about him and this dealership! read more

We purchased a 2021 Audi TTS that was delivered to our home (all the way in Bodega Bay CA). The car seemed like it may have been haphazardly cleaned the day before (interior and exterior were a little dirty). We could have lived with this. During our first drive of the car we noticed a major vibration and rattle throughout the cabin of the car. It was really loud and alarming (we were wondering if the car was safe to drive). Our original saleslady asked another salesman to deliver the car to our home due to a personal appointment. But the delivery salesperson should not have delivered this car with this vibration. We found out that Audi Rocklin failed to address a Technical Bulletin that would have fixed the problem. So we had to take off work and immediately put the car in the shop for a week to have this problem fixed. After we got the car back from the shop, we couldn't get Audi Connect to work. And Audi Rocklin had ZERO clue how to get going. We literally spent hours on the phone with Audi Customer Experience who said the Audi Rocklin failed to take the car out of service mode. After a couple of day of back and forth...it suddenly started working. When I asked our salesperson what the problem was - he said "I don't even know - but lets be happy it is finally fixed". So after we spent days of our personal time, took off work, spent our money driving back and forth to fix what Audi Rocklin should have taken care of before the car ever left the dealer - Conrad Dodd never once even said "I'm sorry you are going through this" - or anything similar. Instead, he informed us that it is "normal" to have to put a brand new car in the shop. He was professional, but totally un-empathetic. He also acted as if we were some paupers who have never had a nice car (we traded in a 2018 Porsche for this car and have had many new cars including another Audi). Bottom line is Audi Rocklin better be grateful that they sell a good car, because the dealer itself doesn't even do basic quality control on the cars they sell. read more