We have been having our two MB's serviced and repaired at Mercedes Benz of Rocklin for the past 5…read moreyears. Wayne Schmid has been our service advisor and it is because of him that we continue to bring our vehicles there. Also the service technician "AJ" has been performing the recent repairs and services on our vehicles and he is exceptional. He is very detailed in the video summary that is provided by the dealership. He is conscientious and his work is neat and complete. It is strictly because of these two gentlemen, that I would give MB of Rocklin's service department 5 Stars.

LEGALLY BINDING DUE BILL IGNORED, DISORGANIZED MANAGEMENT, SUBSTANDARD WORK…read more I drove approximately six hours to Mercedes-Benz of Rocklin to purchase a 2026 Mercedes-Benz GLA 250. Upon arrival, I found undisclosed paint damage on the rear hatch and a dent on the passenger door. Both items were placed on a legally binding due bill as a condition of sale. The experience trying to get these items fixed has been an absolute nightmare of poor communication, ghosting, and terrible workmanship. THE POOR COMMUNICATION AND GHOSTING: Coordinating this repair from 6 hours away was made intentionally difficult by staff. I reached out to my salesperson, Julio, to coordinate an appointment around a flight out of Sacramento to avoid multiple long round trips. He went completely radio silent for over two weeks. I escalated the issue directly to a manager, David Trifeletti, who completely ignored my email. When Julio finally replied three weeks later, he admitted that David had received and read my email but simply chose not to respond to me. THE FORGOTTEN APPOINTMENT AFTER A 6-HOUR DRIVE: Julio explicitly confirmed by text multiple times that my appointment was set for August 11 at 10:00 a.m. Yet, after making the 6-hour drive to Rocklin, I arrived only to find the service department had absolutely no record of my appointment in their system despite text confirmations. Luckily Wayne & Kenny fixed the blunder and got me in, (and the only reason this isn't a zero-star review.) Later, when the car was returned to me completely dirty, Kenny stepped up again without hesitation to have it washed. These two know what luxury service means. THE "ACCEPTABLE" PAINT FAILURE & DISRESPECTFUL SERVICE: After the scheduling mess, the rest of management failed completely. David called and spoke quickly, "Your car is ready" without even identifying himself or where he was calling from. When I inspected the trunk, the repair was shocking. The tech heavily caked, globbed, and layered a thick, jagged ridge of paint directly under the central Mercedes emblem (see photo). It is uneven, grainy, and rough. Managers David "spoke on behalf of Darrell" and flatly told me that this amateur smear is "acceptable dealership level work" and refused to fix it flat. WARNING TO BUYERS: This dealership will sign a Due Bill to close a deal, but sales and management will ghost you, botch your scheduling, and force you to accept garbage repair work once they have your money. Beware of their post-sale promises.

Tiffany, After I…read morespoke with Alan, I have since taken down my bad review. He made my bad experience turn into a good one. That is GREAT customer service.

The absolute worst experience I've ever had with any sales team ever. Was ready to buy a car and…read morewas discussing numbers with the sales manager Brandon - when in the middle of negotiating over the phone he says , "My computer is calculating the tax - let me get back to you shortly." Never calls back, i have to reach out again at the end of the following business day. He texts back -' here's your proposal.' No courtesy sorry for making you wait - nothing like he was doing me a favor by responding. I open the offer which was nothing close to what we were discussing and he had offered the day before. I responded saying that this would not work and his reply was 'we understand, keep us updated if anything changes.' No lets talk- little did he know that I would have paid asking price but he was such an @@hole that I will be taking my business somewhere else. I have never in my life experienced such unprofessionalism. Stay away - all the bad reviews are for a reason!

This is the spot for purchasing a used car. It's open on weekends only. There's info placed on each…read moreof the car windows with the buyers info on the cars mileage, make, model, price, sellers info, number for each car where buyer can give attendant key # to inspect the car. I saw a car I liked and contacted seller on Saturday and we set up a time to meet and test drive the car the following day, Sunday. The test drive went well, excellent carfax report, and car in good condition. I was pleased at the seamless process as I was apprehensive, but I was sold, literally. Went home with a new car.

Sold a 22 year old Mercedes CLK in one weekend! Terrific setup at the Sierra Auto Fair.read more

Purchased a used car from Bobby at Cost Less Auto. Bobby, the owner for 20+ years, was…read moreprofessional, honest, and very pleasant to work with.

My household is a 3 time repeat customer of Cost Less Auto…read more Very friendly, helpful reliable staff. Hassle-free purchase. Clean reliable cars that last for years to come.

I was shopping for a 2026 RS3 and found one at Rocklin Audi. I submitted an online request and…read moreMichelle reached out to me. Michelle was nothing short of awesome. She went above and beyond to help me with the purchase. She was very helpful and we navigated the buying process with ease. After purchase, Michelle still helped me with coordinating getting some accessories I needed for the car on two different occasions. It really stuck with me. She went out of her way to help me. Usually, sales people are done with you after the sale but Michelle really goes out of her way to make sure you are a happy customer. You can bet the next time I need a car, I am going back to Rocklin Audi and Michelle.

On March 26, 2026, we had our 2018 Q5 serviced at Audi Rocklin due to a severe coolant leak that…read moreshut down the vehicle (over heated). Audi Rocklin service performed the work, replacing several parts & components, tested (allegedly) the proficiency of the work and after the work costing $1400+, the leak has returned. We're very disappointed at this juncture. Our vehicle has only been serviced at Audi Rocklin, and those experiences were satisfactory and somewhat expensive without the warranty and extended service plan. This is my wife's commuter vehicle and she needs it daily; service took three days during the previous visit. #NotAHappyCustomer

My husband bought a Toyota Tundra in November 2023. We were expecting our first child and my…read morehusband needed something bigger and that felt safer with our new baby. We found a decent priced Tundra here. 3 months later the check engine light came on. My husband took it to the shop and turned out the engine needed to be replaced. An engine for a Toyota Tundra costs over 30k. The biggest stress was brought upon us with a newborn baby and a truck that turned out to be garbage was brought upon us at a pretty hard time in our life. This wasn't a little loan type of truck and to be out of a truck with a big loan is so disappointing. I don't recommend this business or buying a vehicle from here

My husband and I purchased a Toyota 4 Runner from this amazing family owned and run business…read more The experience was fabulous. They were easy to work with. Very forthcoming with all of our questions. They made us feel like family right from the beginning. This was by far the very best car purchasing experience we have ever had. Highly recommend this establishment. Worth the drive from Woodland.

Had a great day at Porsche Rocklin as I got all the service my automobiles needed and had the time…read moreto admire the latest Porsche has to offer I. Their showroom. The service is always top notch and I know I am getting the best service and recommendations I can get for my Porsche. Michelle was a bit help and made sure I was always kept up to date on the service progress and looking forward to coming back next year!

While I wasn't there to purchase a Porsche (though I wish I was), I had a very positive experience…read morebuying a 2023 Cadillac Escalade Platinum Sport from this dealership. The team treated me with the same level of care and attention as if I were purchasing a Porsche. Travis provided outstanding customer service end to end, and Dia was great to work with when it came to financing and warranty options. I would gladly return to this dealership anytime I have more business to do. Highly recommend.

Dominic great went above call of duty missed payments worked with me definitely recommendread more

I bought my Mazda from 3D Auto great car. I would use 3D Auto again to buy my next carread more

Approaching 50K on the odometer with this truck. The only money I've spent on the truck is regular…read moremaintenance. Oil changes. Not a dime more. Absolutely ZERO NEGATIVE issues with this truck!!!!

Breaks didn't last 2 months. Down to metal. They told me they perform a 30 point safety inspection…read more Not too happy. They couldn't help me. Moral of the story...buy new or do your own safety check.

Today's experience is why I'll ALWAYS choose O'Reilly's over any other store and I hope management…read moresees this as well. I knew my SUV needed a new battery for a few weeks now, but have been putting it off. Today, while at the park with my wife and toddler, 30 mins from home our battery decided to finally die completely. The first thing I did was uber to O'Reilly to get a jump start pack and immediately Noe was super helpful and recommended I borrow their jump pack (and leave my ID) in order to save some money until I could get the car there just so I can get a new battery. Unfortunately, the pack was not able to get the battery going so I called back and Noe offered to literally come out to me after his shift and help me install a new battery! So I placed in a new battery order online, he arrived promptly right after work still in uniform with all the things necessary (tools, the new battery I ordered, the receipt so I can get my core deposit, and even my ID!). He even did the labor himself pitch black at night, it took him only a few minutes and our car was up and running again! This review is the least I could do to thank Noe. At the end of the day all auto parts stores sell the same thing, it's this type of service that differentiates which one you should always choose.

I came in to grab some windshield wipers for my new car. The one on it even I bought it were still…read moregood, but I wanted better ones. The store was very clean and I was greeted as I came in. I found what I needed and...Wow, I don't remember these being sold separately and being so expensive!! However, I picked the ones I wanted and after paying, the kind employee said he could help me out them on. I could have, but since he offered to help, I took him up on his offer. He had it done in minutes and I was on my way! I really appreciate his help and how helpful this store is whenever I do come here.