We've purchased 2 cars from Niello Audi at 2350 Auburn Blvd, Sacramento in the past year cause they sell great cars. First car we purchased on August of 2025 was a 2023 Audi A4 S-Line for me....great fun car....second car we purchased was on March of 2026 was for my wife a 2023 model Audi Q3 S-Line and the wife loves it to death. I want to give a huge thank you to Dianne Ponce the sale associate for helping us each time we purchased a vehicle from their establishment on top of the finance managers who helped us with the excellent financing they offered us on both vehicles. Great people with cool attitude and great customer service. If you want great customer attention and service ask for Dianne Ponce our sales associate that helped us from start to finish. Thank you again and will reach out to you in the future should we need another car to add to our collection :) On a special note....we purchased an expensive extended warranty thru Audi but have not used it yet. Hopefully they will stand behind their warranty that they sold us when it comes time when we have issues with our vehicles for repairs. Guess we'll see how excellent this extended warranty is and if it was worth it. Feedback to follow. read more

I bought a new A3 back in October. We chose the car within 30 minutes, but the rest of the process dragged on for nearly three hours--for no good reason. There was a lot of unnecessary waiting, and during that time they aggressively pushed aftermarket add-ons. One item in particular was a LoJack-style product that they claimed was mandatory and could not be removed. When I got home, I discovered it was nothing more than a simple transponder, similar to the toll devices people stick on their windshields. In other words, they misrepresented the product. Because of this experience, I will never buy a car from this dealership again. Their sales tactics felt sneaky and untrustworthy. read more

Cesar was extraordinarily knowledgeable and ZERO pressure. He answered every question and was able to directly address Katie's very specific comparison inquiries between her existing TDX, the Q5 Sportback in which she was interested as well as newer RDXs. She was so impressed, she was disregarding other vehicles in the Niello Acura lot because, "Cesar wouldn't get the commission." All the staff at Niello Audi were very friendly and worked to make a deal with which Katie was happy. If you are in the market for an Audi, go see Cesar at Niello Audi. The young man has been selling cars for five years and knows his trad read more

We took my husbands car in for a recall from scheduling to after everything went very smoothly. I made an appointment online which was very easy to navigate and they sent multiple reminders. We dropped it off and they have wonderful communication with customers and easy contact if you need to get a hold of them. I text hector with an update and he was quick to respond and called when it was ready. read more

Wow! I'm so impressed with the quality of service provided - not just by my amazing sales guy, Jim - but the whole team is superb. And that is coming from a fellow career salesperson who is notoriously picky about service. We spent a very long day (my fault, not theirs) test driving and viewing about a dozen different cars. I walked in and was greeted by Jim and was honest that I didn't really know what I was looking for. My tastes usually outweigh my budget but I wasn't going to settle. Jim was an expert on all the features of both the gas and electric models. My top choice was a little too far out of my budget - that's when Jim and Blake (manager) came in to help me really focus on the needs and wants I was looking for. And poof! Just like magic my beautiful, perfect new etron revealed itself. It had everything I needed and wanted - at the price I could stomach. Blake did a great job helping me with the financing portion and Kyle (finance manager) made the paperwork portion as fast and easy as possible. While we waited for numbers to be ran we had a great conversation with Jackie. Her energy is amazing! Diane pitched in to help explain the tech components. Everyone was a joy to work with. Jim reached out the following day just to make sure I was still in love with my new car. It really was a great experience. He stayed late to help finish the job and never expressed any impatience with me - no matter how picky I was. I could tell that he genuinely wanted us to leave happy - not just make a sale. This is exactly the type of service that brings repeat customers. I will be back when it's time to upgrade and have already recommended this dealership to my co-workers. Great job, Niello! Jim is the best - five stars all around. read more

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WHEN NIELLO GIVES YOU LEMONS Got an Audi A5 brand new. Two days later it started violently shaking. Niello said they didn't know what was wrong, suggested I continue to drive it to see if it violently shakes again. I had to fight for them to reach out to Audi who found there was a defect in the fuel injectors. Niello found it acceptable for me to drive around and play a game of roulette instead of taking the proper avenues of finding out why a brand new car was defective. It's been over 20 days since I have been without one vehicle and now it has come to light that the paperwork is also materially incorrect on Niello's end. Now, general counsel is speaking to me saying I still won't have the car for another month. I've asked for rescission but they need more time to show their bad faith. I would say I'm stuck with a lemon but it's not even in my possession yet I'm expected to continue to pay for it. Also, there's a racist floor manager by the name of Jeff and their finance department leaves much to be desired. This was my first big car purchase I was very excited for. read more

The sales and finance department cannot be trusted. A used car was sold, and after driving 96 miles the head gasket blew. They are stating that it is not covered under the Niello 1 year limited powertrain warranty. The warranty on their site https://pdf.niello.com/limitedpowertrain.pdf 1. Engine: Engine block, rotor housing, cylinder heads etc... 4. Seals and Gaskets: Coverage includes stand-alone seals & gasket coverage for the above covered parts They are not honoring this, shameful. I do not recommend buying a used car from Niello and if you do get it in writing that they will cover the head gasket, as this is an integral part of the powertrain. Its ridiculous that I even have to write this review. I will no longer recommend to any of my friends to buy anything from Niello Audi or any of their affiliates. This saddens me. read more

Lack of responsibility and communication. They sold a car and only two months after, the car broke down and miraculously the warranty doesn't cover what the car needs (when asking for peace of mind and a warranty that covers anything was asked upfront and they assure that was included). After a month no solution has been provided, they are ignoring any type of written agreement and if a call is made they only transfer to sales people. Keep I mind the deal they made is for almost $22k. The authorized dealer that has the car (for over a month now) quoted almost $6k to repair, niello offered at first $3,500 and then reduced only to $2,700. Do not make the same mistake. read more

Don't even bother with these sleazy people. Service costs an arm and a leg. I went and got my service done by a local for more than half the price! read more

BEWARE OF NIELLO AUDI I bought a new 2026 Audi A6 Allroad from Niello Audi on March 1st 2026. The next day we realized they supplied us with one working key and one from a different car with a different cut on the key, it would not communicate with the car. The car was transferred from Bakersfield Audi, the 5 different home screens show Bakersfield Audi in the lower right corner. The dealer was not helpful in changing this and I have since spent hours on the phone to Audi Customer Support with no resolution. When I received my permanent plates I went to mount them on the front grill only to find out there are no mounting holes in the trim pieces. The dealer was not willing to supply the parts required to mount the front plate and told me to go to the nearest dealer to get the parts. I called Audi San Jose parts department and talked to Lee. I told him the story and he said Audi San Jose will supply the parts for free if you purchased the car from them even if you purchased the car 2 years ago and decided you needed to mount the front plate. So why won't Niello Audi do this. The parts cost $318 for the pair. It is California state law you have to have a front plate. Jackie the sales person set up the user as 'Scott and Susan' for the one working key. I had to spend a lot of time on the phone with Audi Customer Service trying to figure out how to back that out, it had to be done through my Audi app. This car has not been easy, I have a BMW that I successfully programmed everything I needed without even having to read the manual. Audi needs to improve their MMI system, it is not user friendly or intuitive. I think this is my first and last Audi. read more

I contacted Alex, Ben, and Jackie about a 2022 Audi Q5 Sportback yesterday and asked if the car was still available, I was told it was, so I proceeded to fill out a credit application for the vehicle. The next day the car was sold! No one contacted me and communicated with me about this, I found out online about the car being sold. It is very frustrating, my credit report kept getting an inquiry from different banks and the car was sold. I still have not received a call regarding this, it is very upsetting and a waste of time! read more

Got the chance to work with Julian's I bought my dream car he made the experience seamless and his luxurious service makes me wanna go back. I recommended him to my family members, and I will recommend him to you too. If you want an Audi go with Julian Tale. Thanks again! read more

Cain and his staff are very nice to work with. They are genuinely nice people and take time to answer all questions. They are patient, too! I've bought two vehicles from them and would go back again. They are trustworthy. They treat their customers well and stay in touch with them. At first, I was not looking to buy an Audi but after test driving one years ago, I loved it, bought it, and it has been a great car. I have since bought a newer one. I am a very happy customer with Niello. One thing that stands out is that they don't haggle. The price you see is the price you pay. Buying cars is stressful enough without having to haggle with sales people. They know their product is high quality and they don't feel the need to argue pricing. If you are a haggler then perhaps go elsewhere. I have in the past sent two friends to them who bought cars from them. I highly recommend Niello Audi on Auburn Blvd. read more

We had a nice experience working with Dianne. Choosing the right car took us several days and many test drives. Dianne was very patient and professional. I recommend going to Niello. read more

Niello Audi - 2023 Q5 - Auto Repair Near Me - Sacramento, California

Bait-and-Switch at Niello Porsche Audi on Auburn Boulevard I want to share my frustrating and disappointing experience with Niello Porsche Audi on Auburn Boulevard in Sacramento. In December, they contacted me with an offer of $47,000 for my pristine Jaguar, which has always been garaged and covered, with only 12,000 miles on it. They assured me they would buy the car on the spot if it was as I described--which it was, in every detail. The car was in perfect condition. Based on their offer, I turned down two other individual buyers because Niello assured me they really wanted to buy it and were offering the price I wanted. I took a full day off work and brought a friend, who also had to take the day off and drive separately, as Niello said they'd buy the car immediately. We traveled an hour and a half to get there, expecting a straightforward transaction. Upon arrival, they inspected the vehicle, confirmed it was in excellent condition as described, and initially expressed enthusiasm. However, their manager returned with an offer of only $32,000, a shocking $15,000 less than the original promise. When I asked why they wouldn't honor the $47,000 offer, they claimed "the market had changed." This excuse was baffling since less than two weeks had passed since they made their initial offer. I showed them the text messages from their salesman clearly stating the $47,000 offer, but the manager dismissed it, saying, "It's not my responsibility to honor the promises of a salesman." This approach felt sneaky and unethical. I spent nearly two hours negotiating with four different managers, trying to make them accountable for their offer. Finally, as a last-ditch effort, I worked with the Used Car Manager, Chad, and he was uncooperative on all levels. Despite their assurances and the fact that the car was exactly as described, they refused to honor their commitment. Ultimately, I walked away, frustrated and betrayed. I immediately contacted CarMax, and within minutes, they offered me $44,500 for my car--no games, no stress. Their team was professional, efficient, and a pleasure to work with. For context, I've purchased three vehicles from Niello over the past 12 years. After this experience, I will never do business with them again. Life is too short to waste time with a company that doesn't value its customers or stand by its word. If you're considering working with Niello, I urge you to think twice. My experience suggests they operate on bait-and-switch tactics and have no problem wasting your time or treating you disrespectfully. Go somewhere reputable, like CarMax, where you'll be treated fairly and with transparency. read more

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Okay... I waited 2 weeks before I post here to see if I still feel Niello Audi is 5 stars andddd yes, still 5 . I inquired at Elk Grove Audi and I did not get the any information after I was asked to take photos of my car etc. I am actually excited to thank Elk grove for the lack of response and bad sales tactics cuz without them... I would go to Niello. Long story short, one Saturday morning after brunch, we stopped by Niello Audi. Went to "stop by" to check if I would like the Q4 Etron and we were greeted by Dianne. She was chill and did not sound like the other dealership with "commision breath" . If you work in sales, you know what I'm talking about. We had specifics of what we want and we have a year old suv. Do we need a new car? Prolly not. But, we're here.... No going back. Dianne was attentive, friendly and not salesy and I respect that. I work in sales too. Test drive (dangerous cuz this car is great) and we decided to take a look at the numbers. Steve Tracy is a gift from the heavens with his patience as we did the whole back and fort like Sharl Tank, minus the Shark aspect. No pressure, we didnt need the truck, but yes, we wanted it. Long story short, Steve made it "make sense" and off we go to meet Jessie for the finance aspect. Same vibe- let's talk what makes sense and he made the tedious and not so exciting part of the process easy and seamless. 5 stars for efficiency 5 stars for the not the icky car salesman attitude 5 stars for Steve's snacks 5 stars for Dianne's follow up. 5 stars for Jessie's perfect hair that day 5 stars for David's knowledge and nuggets on the Q4 5 stars for the follow up and overall great experience. read more

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I recently purchased a Certified Pre-Owned Audi Q7 from Niello Audi in Sacramento. It had only 10,000 miles and looked brand new -- both inside and out -- which was reflected in the premium price. The only flaw was a small set of scratches on the tailgate beneath the Audi emblem. The emblem itself and the black trim below it also needed replacing. They agreed to fix everything, so I moved forward with the purchase. The sales process was smooth, and the salesperson was great -- no complaints there. The problems started when they sent my vehicle to Vivid Auto Body for the due bill repair. The night before the appointment, I thoroughly detailed my Q7 and documented its pristine condition with multiple videos. I even recorded a final walkaround at the dealership when I dropped it off. They also performed their own check-in documentation, so there should've been no confusion about how the car looked beforehand. About a week later, I was told the car was ready. But when I arrived, the vehicle was soaking wet -- as if freshly washed -- which immediately raised red flags, since cars with fresh paint aren't supposed to be washed for at least 15 days. But the real frustration hit when I inspected the tailgate. There were scratches and what looked like polishing compound or overspray smeared across the brake lights. Even worse, I noticed runny, dried paint near the taillights -- areas that weren't even part of the original damage. The black trim was still scratched, and now the paint didn't match. Why they painted the outer edges when the original issue was in the center made absolutely no sense. It looked sloppy, rushed, and careless. I was furious. I take great care of my vehicles, and now it looked worse than when I dropped it off. I should've just left the original scratches alone. I told the service advisor, "T," that I didn't want that body shop touching my car again. I also emailed both the sales manager, Alex, and the general manager, Aaron, outlining everything. Neither of them ever responded -- no apology, no explanation, no accountability. The only reply I got was a short text from my salesperson, "C," saying the sales manager agreed the work wasn't acceptable and that they'd "take care of it." The following week, I texted the service advisor again. She said they were waiting for their detailer to evaluate the car. Days later, I followed up again, and this time I was told someone from their team would inspect the damage and figure out a plan. Finally -- and with no details -- I got a text late on a Friday saying the car was ready. When I asked what had actually been done, nobody could give me a straight answer. I was told the overspray had been removed, the runny paint "addressed," and they sprayed it with clear coat again -- in the parking lot. I never received any documentation or work order confirming what was done. I picked the car up, and while it looked slightly better, the job was still unacceptable. There was still overspray, the trim was still scratched, and the paint on the driver's side of the tailgate didn't match. It was obvious and cheap-looking. At this point, I'm taking it to a professional detailer to clean up the mess they made. The quote I received for proper overspray removal, clay bar treatment, full paint correction, and fixing the tailgate paint? $3,000. I told the sales manager, Alex, and he offered me $300-$500 toward the cost. I accepted a $600 check -- which barely makes a dent in what I now have to spend to fix their poor-quality work. I trusted Niello Audi to stand by their product and deliver on a basic repair, and they completely failed me. Instead of replacing the damaged parts as promised, they cut corners and reconditioned them poorly. Communication was minimal, follow-through was nonexistent, and I was left feeling like no one cared. This was my second Audi purchase from Niello -- but it will absolutely be my last. I will never recommend them to anyone again. What should've been a simple fix turned into a weeks-long ordeal and a $3,000 out-of-pocket nightmare. If you value your time, money, and peace of mind, do yourself a favor: shop elsewhere. read more

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While the customer service was good, the dealership uses deceptive tactics. They advertise a low price on an older car to get you in the door, then pressure you into buying or leasing a new vehicle instead. They engage in some shady practices, and it honestly feels like they have no real interest in selling you the used car at all. Don't get trapped read more

"SCAM ARTISTS" buyer beware!!! Worst car buying experience EVER! They tried to stick me w a $1295 tracking device which they declare "mandatory" and then they tried to tell me that they can't find my approval of 10% and charge me 21% interest rate, and then they tried to tell me I can't use my credit card until they made a phone call all BS stuff!!! I called them out on all there BS and they got defensive WILL NEVER BUY AGAIN FROM THIS PLACE!! Be smart before you go here!!! Wasted 3 hours of my time for a 30 minute car purchase HORRIBLE EXPERIENCE!!! read more

Came here and bought a car. Was reminded why I hate dealerships to begin with. Rude staff, a bunch of gym bros In tight pants and shirts walking around being useless. The sales people don't anything about nothing. I think the concept of dealerships as a middleman should slowly start perishing. Kudos to Tesla for cutting the snake oil salesmen from their business. I have not been to a dealer in a while but I can't believe they still do the "ok let me take this to my finance manager and see what we can do," back and forth BS. They treat you like you're some idiot. Maybe most of their customers are but some of us come in having done our research and when we ask questions, we want answers, not condescending scoffs. Yea, I'm talking to you Ronnie. read more

Feel the need to update my review after the poor experience I had AFTER the purchase. The finance paperwork was improperly drafted multiple times, meaning I had to sign paperwork 3 separate times - this lasted approximately 4 weeks. My paperwork said my first payment was due 90 days after purchase, and that was the agreement when I signed loan documents. However, then it became 45 days. And this morning I woke up to 3 separate hard hits being posted to my credit report dropping my credit nearly 50 points (this was the ONLY dealership I visited). read more

James and Dylan at Niello Audi saved our holiday. We were in town visiting when several warning lights went off that needed immediate attention. We were leaving town in 2 days and James was able to get us an appointment the morning I called. Our tech Dylan is a hero too - none of the errors in the car made sense - and after several hours, he got to the bottom of it...rats had eaten through some of the wiring. Those little jerks. James kept us updated on everything and the car was repaired several hours early. Niello Audi knows how to treat people and I can't thank them enough. read more

Some issues happened beyond their control but the manager Philip B and sales contact Brandon T made my daughter's day when they brought her car to our home since a few things went wrong as they can. But they made it all better! They went above and beyond to make her feel special for her 18th bday with some surprise gifts. The level of service and accountability is unmatched! read more

Niello Audi - Auto Repair Near Me - Sacramento, California

I bought several cars in my day; Chris Vogel is the best I have ever come across. My first Audi, love the car and Chris was awesome. Knowledgeable, did not pressure, upfront and easy to work with. Refreshing! If you want an Audi and I wonderful experience, go see Chris at Niello Audi in Sacramento 2350 Auburn Blvd! read more

Just purchased a used Audi which we are very satified with and we can not recommend our sales rep enough - Joseph (patient, authentic, and a true car afcionado). That said, we discovered later after we got home that the "hard wired, already installed, etc." RECOVR device was just sitting in the glove compartment with zero documentation. What? The negotiation person (not our sales rep) made it clear that is was already installed in the car, etc. We thought he meant it was integrated into the circuitry of the car. I recommend you negotiate any tracking devices offered and ask specifically if it is hard-wired into the car. (RECOVR does come with a 3 yr car-locating service, although their app is not well reviewed in the App Store.) read more

I didn't have a pleasant buying experience here. If they didn't have my car, I wouldn't have made a deal with them. This dealership definitely defines a shark tank. I'm a bit disappointment with the service as well. It baffles me that they don't even wash the car after a service. Instead they give a voucher for clients to take the car themselves to wash. It's not even at a car wash that hands wash but rather through a machine. For a luxury dealership, I expect my car to be hand washed after a service and not told to go take it to wash myself-- not to mention the premium hourly rate for service they charge. I've taken my other cars to other Niello dealerships and have always had my cars hand washed at the dealership as part of the service. It always gives me a good laugh when I see Winco brand snacks and water at the snack bar given they this is an Audi dealership. read more

We recently bought a car from Ben C at Niello Audi. Overall it was a great experience from working with Ben, to the sales manager, to the finance team! Everyone was super nice and helpful. They all made it an easy, fair, and honest process. I highly recommend Ben and this dealership as a whole. We will definitely be coming back in the future to work with them again. read more

Diane was amazing today during our test drive experience... Come see her if you are interested in purchasing a new Audi. The process for test drives is super easy.. it was nice to take the car out with just the hubby and I.... Fair warning that if you need a car there might be a wait since things are back ordered but what's new? Audi was great, they don't tear you in any way.. and they especially don't pressure you to buy.. I felt comfortable here today. Looking to buy?! Check out Neillo Audi in Arden. read more

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Called and Inquired about a Pre Owned Honda Civic for my In Laws. I got a reply right away Christian called me and we talked and texted he sent me a well detailed pic of the 2011 Honda Civic. They close at 1800hrs (600pm) they waited for us coming from 1 hour away rush hour traffic all those good stuff. To make a long story short Niello AUDI will take good care of you whether you are buying the High End Car or an Economical car they treat everyone like VIP. A big Thank You to Christian Sales and the Finance Team and the whole dealership. If you guys are in a Market for some Bad Azz AUDIs this dealership is the place to be. AAA+++ Awesome service Overall Awesome experience with these guys.o read more

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Win you bring your vehicle in for service they could fix the problem. And not make come back making you come back multiple times

Prices online are not as advertised - Expect another 15% of BS dealer add ons like $700 for "key insurance" or $1600 for "tracking protection" (mind you, most new Audis already have tracking built in or you can buy a $29 AirTag to accomplish the same). They are not the only dealer that does this, but there are plenty in Nor Cal, even down the block, that don't do this. They'll probably gaslight you after saying you found another deal elsewhere, claiming they would have just taken them off anyway. Go to Audi Rocklin instead. read more

I took my car in for an oil change . I get a call saying they found a leak that will take 9 hours to fix and since their system is down and they apparently are short staffed , they will need to keep my car for 2 days . The additional cost - $2,795 !! Oh, and they don't have no car for me to use while they have my car for 2 days. What I find interesting about this dealership is- I have a recall on my car but of course they don't have the parts for this even thought I've been waiting months , BUT the do have all the "chargeable" parts needed to repair the leak they found !! Quite peculiar .... Great service. Thanks guys ! Will I be back, more than likely not . read more

SHADY Used-Car Salesmen and Sales Manager. "Undercoating" Scammers and outright liars. DO NOT RECOMMEND. Nearly $1,000 in shop fees and repairs after trouble codes started popping up shortly after driving off their lot. Niello refused to help. My father, in his 80's, recently purchased a used vehicle from Niello Audi (vehicle from another manufacturer). After agreeing to buy the car at their listing price which was about a $1K over high blue book, and a suffering through a lengthy sales process, the sales manager did the classic used-car-salesman routine of trying to force him into purchasing a ridiculously overpriced "anti-theft service" (modern day "UNDERCOATING" SCAM). The Sales Manager insisted that my father HAD to have this "anti-theft" service and they could NOT sell the car without it. He kept pushing relentlessly, ad nauseum, until my father finally got fed up and started to walk out. Only then did the Sales Manager finally admit that he actually could sell the vehicle without the anti-theft add-on, but he warned my father that he was putting himself at grave risk without it and Niello would not be responsible for anything terrible that happened as a result of his refusal to purchase the recommended service. How many people to they scam on a regular basis with this nonsense? During the test drive, the Niello Audi salesperson told my father that all of their used vehicles came with a 12 month, 12,000 mile warranty "in case they missed something during their vehicle inspection". That is an outright LIE. The car started throwing a drive-train warning light on the 5th day and less than 50 miles after he brought it home. Niello told him it was just a maintenance reminder (uh, NO, it's a drive-train error warning light, per the owner's manual) and told him to take it the manufacturer's dealership for maintenance. The fine print in their sales contract states there is no warranty whatsoever and the vehicle is sold as-is. Niello Audi made false representations during the test drive and sales process and made zero effort to stand by their product, or even to take a look at the car, when error codes popped up less than a week after driving it off their lot. Additionally, the transmission shop found a leaking radiator hose while servicing the transmission - not something a trained mechanic would miss during a standard vehicle inspection. Their quality assurance program is either severely lacking or completely fake. The vehicle is now at a local auto repair shop to resolve continuing error codes and potential sensor malfunctions. My father has currently spent about $800, and rising, as the diagnosis and repairs continue. DO NOT RECOMMEND. read more

Niello Audi - DO NOT RECOMMEND - Auto Repair Near Me - Sacramento, California

They charged me $1,000 for a repair that didn't actually solve the problem I was having, then after I complained they did at least offer to re-diagnose it for free, so that was positive. I'm not convinced they actually even tried though. They said they couldn't figure out what was wrong but the car was clearly on the precipice of breaking down because it wouldn't even run the minute I brought it home. I brought it someplace else and they ran a basic smoke test and were able to figure out where the system was leaking right away. I was ok with paying a high price thinking that they would be experts on Audis, but it sure doesn't seem like that was the case. Basically I wound up paying the extra high price for subpar effort. read more

Leased a Q6 Prestige etron in February 2025 and have non stop issues. It's been in the shop every month since. Most stints are for at least a couple days and this month's recent stint was for a week. Ultimately , only when I reached out on Day 6 did they said they couldn't replicate the issues. I told them the warning messages occur most mornings and the central locking malfunction is random. Per my app, they didn't really try to replicate, driving it once (on day 2 of having it, and in the afternoon despite me stating it's most mornings) and then they drove it for 48 minutes and 34 miles. No further attempts were logged, making me believe no further attempts to replicate were made. Although James in the service department has been nothing but nice, I was dealing with Omid this time and he was dismissive and rude. The most helpful thing he said is something about how he would never buy a car during the first year of the model. Hindsight being 20/20, neither would I. Overall, if you want to enjoy the new car you're buying, I don't think it should be an Audi. Doesn't seem like Niello is advocating on my behalf and knows these cars have issues. read more

Purchase was great, sales person was new to the industry and honest.. aftermath.. The car only had 27k miles on it but unseen issues, before you buy a car here.. take it to get inspected! The trunk had a weird noise when it closed, I only discovered this because I was in a rental for over a month after purchasing the vehicle from this dealership. Apparently, they needed to replace the hinge on the trunk which took a couple of weeks. While I was in a rental, the local Audi recommended new tires. I called Niello Audi to discuss and spoke to Alex, he said it was a used car and didn't require new tires unless they were under 5/32 .. at the time my car measured 4/32, obviously contradicting Alex's original statement. He then tried to insinuate another dealership was speaking poorly about Niello, again not true, they ONLY recommended new tires. At the end Alex said they have the lowest priced cars and would have to raise their prices if they installed new tires on every car which would make them less competitive for sales and refused to contribute to new tires. I was not looking for "free tires" and willing to pay but his lack of professionalism and shady car tactics made it very clear to NEVER do business with this dealership. After I purchased the car it needed a new ECU, it took over a month because Audi did not have any in the country. I actually made two car payments before the car war repaired, damaged tires and a broken trunk latch for a certified preowned vehicle, take your business somewhere else! read more

indeed! after gettin ever so much attention while shopping for a car, now that I've purchased one and have a legitimate complaint, nothing! Simply given "lip service" while being charged for services I have NOT received nor did I approve this service! Not something I'd want anyone to experience read more

Yikes. I've always had a positive or neutral experience with service here, until today. I was passed around to 4 people, all telling me they couldnt help me... When a literal piece fell off my car. They not-so-kindly told me they had no idea what I was talking about. Luckily Audi in Rocklin does know! Even without the for the diagnostic they were going to force me to get, that I clearly don't need. Amazing. read more

We stopped by the dealership to check out a different trim level of the vehicle that we wanted. The sales person, Cesar, was great - he went over some of the major car features before we even test drove - that was really helpful to get a sense of the vehicle. We liked the color of the vehicle so we decided to purchase it. When it came to price negotiations, I guess Niello was no better or worst than my previous experiences. But that is the reality of the car business - the buyer wants to pay as little and the dealer wants to make as much profit. The next part is where Niello really differentiated. A lot of credit for this part is to be given to our sales person but there is obviously a lot of management expectations to treat the customers well that factors into this. Since we bought an EV, our sales person did a round of training and setup for us after the purchase. And after that, he has been available to answer any questions/setup issues including getting us enabled on the Electrify America charging system. And if I have an issue, I can text him and he resolves the issue. Over my lifetime, I have bought 8 vehicles including this one and Cesar's customer service from start of the buying process to now is miles ahead of any of my previous experiences. Shoutout to Cesar for the great experience and another shoutout to the dealership for hiring and cultivating people like him. read more

We originally went to the Audi dealership in Rocklin and were looking at the same car. When out in rocklin we had a terrible experience and ended up leaving with a bad taste of some of the staff there. We saw the same car at a lower price at the Audi in Sacramento and stopped by to see it. I'm a big fan of the way this crew does business. I'm of the notion that you never know what people are walking in with and therefore you should treat everybody equally. This team did. When one person had an appointment come in, we were passed on to Christian. He was kind, honest, friendly, and took into consideration the questions we had and the concerns as well. I would highly recommend this dealership and especially Christian to anybody looking for an Audi. read more

Niello Audi - Auto Repair Near Me - Sacramento, California