Ricky is the only reason I am writing this review! I have worked with a lot of the service team's members, but Ricky had worked with my father in the past and now I got to work with him. He made me feel very welcomed and super happy with my service. Straight forward and made conscious recommendations. I am so happy to see Ricky back at this location. Thank you all and your continued support with me and the many vehicles my family has purchased from this site. Truly grateful! read more

The "management" made our sales person call and apologize ON BEHALF of the "manager". Sales person is great but management sucks. Right after this went to Elk Grove Mazda and bought a car. read more

Hi, Christian in service at Maita Mazda on Auburn blvd. was AMAZING to work with. He was very he very helpful, knowledgeable, and kept me informed throughout the whole service process. Excellent communication and great customer service-highly recommend! Sales Department and Service Department 5 Stars read more

It's truly uplifting to see good deeds and good customer service recognized, and I'm thrilled to share my exceptional experience at Maita Mazda of Sacramento. I had a warranty issue with a driver's side door rattle that was promptly addressed and fixed by Maita Mazda's outstanding service department. I must commend Colby, the service manager, and Ron for their remarkable communication and patience. They kept me informed every step of the way, ensuring a seamless experience, even when parts had to be ordered and a loaner provided. It's a testament to Maita Mazda's commitment to excellence that they were able to overcome obstacles and resolve the issue. I'm eager to acknowledge and celebrate their outstanding service. Thank you, Maita Mazda. sincerely, George M. read more

Maita Mazda - Car Dealers Near Me - Sacramento, California

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The salesman we started with was very inexperienced and knew very little about the vehicle we were test driving. He originally offered a set discount on the price but after two other managers got involved they declined to agree. They also said they could not provide the paperwork for the in house inspection they claimed to have done stating it was paper only and they did not know where it was kept. I would recommend anyone doing business here to take cars to a third party for inspection. read more

Best Dealership I have been to in a long time! From looking online and selling my car to buying my new Mazda CX5 it was a smooth and fantastic experience!!! Joe Perez was very nice and professional, he did not push me into buying. I was in and out in about 2 hours and drove away happy!!! 10/10 recommend Maita Mazda!!! read more

Maita Mazda - Car Dealers Near Me - Sacramento, California

Chaz was a great help with signing the papers for the car I bought. He also helped solve a problem I found with the car after we drove off the lot. I appreciated the help. Thank you. read more

Murt was very helpful for me. Would highly recommend him. Even finance was nice. Highly recommend maita mazda.

I just purchased a CX30 at Maita Mazda. I really dislike the buying process but the staff was excellent and the process was less stressful than I have had in the past. I recommend buying from Maita. They are truly helpful and accomodating. Wonderful staff read more

Always wonderful service. They get you in and out. Always clean waiting areas and restrooms. We have the service package. No one told me last time I was here that, that was my last "free" oil change. This time I had to pay out of pocket for it. Other than that it's been a nice experience. Very friendly staff from buying the car to the services after. I don't drink coffee its nice they offer hot chocolate, water and some snacks. read more

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OMG. One last update. I already told you how incompetent the service department is here. I already told you that they're THIEVES, and so low as to actually steal the spare change out of my car, among other things. This place is SO incompetent that it took them 32 days to diagnose a bad spark plug. AND that's after they elevated this to regional service multiple times. I can NOT stress enough just how sad and incompetent that is. AND NOW I've found out they did a BUNCH of unauthorized work, which their service tech says I approved. I assure you there is no approval in text or writing or vocally that approves ANYTHING beyond the initial estimate. I'd REALLY like to know if this is just s.o.p. at Maita or if its just some moron in service just doing what he wants. I could not encourage you in stronger terms to NOT do business with this organization. They are incompetent, corrupt, and thieves. A triple threat so to speak. read more

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Mart is a really nice guy. Even though I told him I was still undecided, he patiently answered all my questions and even let me test drive the car even though I showed up without an appointment. This is what great service is all about. read more

Please do not buy Mazda. I allowed Mazda to replace parts they put on recall. Car is still having same issue. They even gave me the hotline 1-800-222-5500. They refuse to resolve the problem. I think they are trying to ride out my warranty. Please don't buy Mazda. read more

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Joe Perez and his manager took care of us! I was able to see the cars I wanted and I didn't feel my time was wasted. They gave me the payment I asked for and the finance guy got us in and out within 30 minutes after we decided on our vehicle. We are proud owners of a certified vehicle with an outstanding warranty and other perks. Thanks Joe! read more

** IF YOU ARE WONDERING IF YOU SHOULD COME HERE OR NOT READ THIS!!! THANK ME LATER! If I wanted I would make this whole review in CAPS! I am filling out this review knowing that I will have to see the General Manager(Alex Bayder) again as my rims need to be fixed cause they were scrapped up so badly and Im still writing this even though Im sure he will read this review and try to get revenge some how or treat us different so I am ready to make an update review if this is the case. Okay.... I had a horrible experience here with the General Manager (Alex Bayder) and I hope you are reading this, YOU SHOULDNT TREAT PEOPLE THIS WAY, MAY GOD CONVICT YOUR HEART! I bought a car from them yesterday. Only reason I bought the car was cause of my salesman and mainly the Finance Manager. (Randy & Ron). The general manager (Alex Bayder) just like the other comments state was playing games, adding on a $1000 Security system that I didnt need or want plus a $250! etching "Security" and overing me a measly $500 for my trade in which is private sale was worth $4500 with its condition and milage. This whole process which was suppose to be a happy time and he made it into a time of where my wife ran out crying and I was so furious I had to do some deep breathing to calm down. We work hard for our money and we dont want to buy things we dont need and or want its that simple. He made the experience extremely frustrating, difficult and made me feel low and disrespect. If it weren't for Randy and Ron I wouldnt have bought the vehicle. They were both LITERALLY THE ONLY REASON I SPENT MY HARD EARNED MONEY, TAKE NOTES GENERAL MANGER the way you are doing business is scummy, filled with lies and filled with stupid car dealership games, owners of this company this isnt how you do business, not the honest way if that matters to you! Randy and Ron were very honest with me and genuinely made me feel taken care of. They turned my bad day to a good one. God bless them, honestly and genuinely! Give them a raise!!!!!!! and let leave home at a decent time, time for family! read more

I took my 2003 Miata here that needed its computer replaced. After being told it was irreparable by the Roseville Miata dealer. They fixed the timing, computer and a few other issues to finally get the check engine light to shut off. Expensive, but worth the cost. -1 star because they put the sway bar on backwards, which caused the hood to buckle (not permanently) While they did fix it, they didn't own up to what they did, which was disappointing. The counter rep made up some story about hinge alignment. (I figured out what happened when I accidentally did the same thing weeks later.) I take care of most part repairs myself, but when I'm over my head with the Miata, I will most likely come back here. I definitely won't be back to the Roseville Miata. read more

Went to this dealership expecting to eliminate Mazda from my list of choices. However, we found exactly what we were looking for out next car. The staff were friendly and professional. When we take the car in for its first service, I will update my review. read more

This time last week I wasn't even thinking about buying a new car, but a service visit turned up a costly repair on my 2017 Mazda 3 hatchback. Well, I was not pleased, that's for sure, BUT having been a customer of Maita Mazda since June 2017, I have always been pleased with their customer service and ethical treatment. The service Department immediately connected me with a salesman, Joe Perez, and turned this anxious "senior" woman into a smiling customer with a beautiful Mazda certified pre-owned CX-30. Joe stuck with me through all my questions and concerns, and didn't blink an eye when at the very last minute (paperwork was almost finalized) I changed my mind on the first vehicle I was going to buy because...well...I wanted a pretty color. Yeah, I'm that woman! He didn't even register a hint of annoyance and he came in for me on his day off! He wanted me to walk out the door with a smile on my face, and that's exactly what happened. I love my new car and want to say thank you to Joe for never once making me feel I was an annoyance (I'm pretty certain I was) but he smiled through it all...and a heartfelt smile, too. Even the financing went smoothly, another testament to Maita's overall customer satisfaction. Can't recommend Joe and Maita enough. read more

not sure why I keep going back to the service department. Took our Prius in for an oil change and service. A few days later I noticed a fluid on the garage floor. Took it to a local repair shop and they stated the oil filter was flawed. Not sure how the technician could not have noticed if they checked there work read more

Horrible experience today trying to lease a 2024 CX-5 with the sales person J.J. Super pushy and kept wanting to pull our credit at the end without giving us a breakdown of what the potential estimate monthly payment would be compared to Elk Grove Mazda location. We went to Elk Grove Mazda yesterday and they were upfront about all costs and what we would pay monthly (best estimate is all we asked for) without pulling credit. Today we called this location and JJ said it would be $500 out the door over the phone, then changed it to $1000 when we came in office. Total bait and switch. Probably thought we looked young and inexperienced but this is not our first rodeo. Overall, experience was poor and he was your typical pushy sales man that we feared when looking into buying and selling this year. We left this office annoyed, felt belittled, and time wasted. FYI we went back to Elk Grove Mazda straight after leaving this location, and leased a car same day just solely based on the customer service we experienced. Probably would've paid a little less at this location, but not with the person who helped us. JJ's last words was "I'm just trying to make a deal". lol we left and he pretty much stormed out of his office and didn't even shake our hand or walked us out. Definitely lost us as customers and future referrals. Even if you're a seasoned salesman, a little customer service goes a long way. Just treat people with kindness and not just a paycheck. read more

Was contacted by Randy after going through the Costco Car buying program for a new CX-50 Hybrid. They were running a special for $3,800 off all remaining 2025 CX-50s. Told Randy I would come in a few days. Two days later I came in but Randy was out. Mike was helping me once I came in. Ended up finding out that special actually ended the day prior. The website however still had the Maita Price assuming $3,800 off. When I asked why I wasn't told about this or why Randy didn't tell me, Mike just simply said he wouldn't have known. Mike then proceeded to say that they simply hadn't updated the price yet on their website. So either they're incompetent or malicious or a mixture of both. It felt like a complete bait and switch and I'll just simply go to Mazda Roseville instead since they've always taken care of me. After I left they of course updated the price on the website. Regardless a very frustrating experience that was a waste of time. read more

Bought oem engine mounts from them, very friendly and responsive. 5/5 for sure. One of the best experiences ever.

I started out having a bad experience at this dealership. The first and subsequent times I came in, the front desk person...who is right in front of the door, was facing the opposite direction. If you are the first thing customers see when they open the door, you probably should be facing towards them to greet them. I thought it was a one off, but the two or three times I came back, she was persistently facing with her back to the entrance. Kind of weird. Also, the first time I went, there were 3-4 young sales people standing next to each other, facing toward me and stood there just looking at me and didn't greet me for maybe a minute or two. Weird. Whether you perceive me to be a serious buyer or not, I expect a smile and a greeting to ask me if I can be helped. When one finally did, that was the guy who I initially ended up working with. (Though he didn't seem that friendly.) He didn't seem to know that much about the vehicle I was interested in and not particularly engaged with me. When I came back the second time (about a month later), he was there and I decided to continue to engage with him not because I liked my experience with him, but because I felt I should since he spent some time with me the first time. As we sat down to do the paperwork, his attitude became increasingly rude and condescending towards me. This included when I asked if I could have the quote he printed out with the total price, he said flatly, "no." I decided to step away. After a conversation with one of the managers on the phone about wanting to work with someone else, I was fortunately, happily accomodated by one of the managers to connect with a new salesperson. I ended up working with Olin, who was FANTASTIC. He was friendly, polite and considerate. It was great to pick his brain and get well informed insight from a passionate Mazda fan who believes in the product and has his own. I recommend people ask for Olin there. He turned my experience around and you know what? I got the car I was eyeing and have been enjoying my new ride so far. This is something to keep in mind...though that dealership has one of largest selections and fairest prices you might find for Mazdas in the Sacramento region, the customer experience makes a big difference. I won't exactly be able to tell you why my initial experience with sales was poor, but I can tell you that every person who walks in your business door is a potential customer and should be treated with the courtesy of someone who is going to give you their hard earned money. You want their money more than they need to give you their business. This pretty much goes from a zero star experience to a 4 star experience due to Olin, and two of the managers at the site. read more

HUGE thank you to Josh from Miata Mazda for helping us out with our purchase on a 2021 CX-9. We came into the dealership with the exact model and mileage in mind since we browsed online. He was extremely knowledgeable and humble in my opinion for a salesman. In terms of our credit - since we are working on rebuilding, he was not judgmental at all and he wasn't extremely pushy in terms of selling the vehicle either. He got to know us and we genuinely appreciate that! I didn't catch the woman's name that processed our paperwork - but she was extremely helpful and even helped us in terms of warranty, contracts, etc. Super friendly and very nice to have a conversation with as we were going through paperwork. We spent a total of 3-4 hours from start to finish. Overall - I would send my friends and family to this dealership as our process was very smooth. Thank you Miata Mazda and VERY big thank you again to Josh! We are happy with our purchase and I will be back again when we work on upgrading our 2nd vehicle. read more

I purchased my used Mazda3 hatchback here and had a great sales experience. Julio made sure I had all my questions answered and professionally escorted me on a test drive. The financing experience was smooth and i appreciated everyone's speed and honesty. In subsequent maintenance, i have had an excellent experience. Taylor Jacobs helped me with an honest quote and was even able to get the job done for less money than quoted. He seems really passionate and efficient with his work! Thanks Taylor!!! The only time I haven't had a great experience was when I called to make an appointment with MAITA Mazda to get maintenance done. The lady who helped me make an appointment was curt and rude. She spoke to me like I was stupid and didn't answer my questions completely. Besides of that, I definitely recommend visiting MAITA Mazda to buy a vehicle or have your vehicle serviced. They are professional and honest and will get the job done! read more

I recently was tasked with helping my older father find a in town daily driver CUV because of my experience buying multiple cars for myself, friends and family members the last few years. I found a perfect CPO CX-5 that would check off all the boxes. So I called the dealership since I'm out of state. Julio answered and I let him know the circumstances and that no financing was needed. I let him know I'd be negotiating because my parents detest the car buying process and hate waiting around. He was easy to work with, friendly, courteous and professional. (5 stars) Fast forward to the next day when they brought the cashier's check in and picked up the car. They had made an appointment with another sale team member when they signed the paperwork the night before to have someone walk them through the car's features since Julio was off. That's where things went sour and my parents ended up waiting almost an hour for someone to just give them the keys with zero walk thru. My mom had to go ask someone for help to explain some of the car's features. (1 star) This was the opposite experience I had with my friend when I was in town last summer at Maita Toyota next door. If I had known the follow up would have been so poor, I would have bought the car up here in Oregon where taxes are a lot less and put it on a truck to deliver the car to my dad like I did once in the past. Let's hope the service experience is a lot different. read more

Every time I ask the service manager if there hiring porters,lube tech, or anything else he tells me Skyler your not welcomed at this dealership. Unsure why that is I've never worked there but always been interesting in Mazda cars. And I will never get a job at this place due to the maita group hates me. well hope Mr.Maita Contact myself after this. read more

I called and asked if I could walk in to get a diagnostic on my AC for my Mazda and was told yes, it just might be a wait. Which is understandable for a walk in appointment. I drive all the way out here to be told they actually can't take walk ins for that. Super frustrating to waste my time and gas when I called ahead of time for that exact reason. Will not be returning here. And I've done every previous service here. read more

From Christain at the beginning checked me in. Then Maria at the end with paperwork. They made my dash alert go away and did not tell me my 2022 Mazda was falling apart already I was told tires already like they did at the Elk Grove Mazda just last week. Friendly and helpful I really appreciate it! See you both for my next maintenance THANK YOU AGAIN!! read more

Maita Mazda - What does this mean other then the obvious is it just popping up or should I be bringing it in like now lol? - Car Dealers Near Me - Sacramento, California

You guys are the best. Kind, professional, and fair. My husband and I had a great experience with Bill (seriously a huge shoutout for you just being a friendly and professional salesman) and ended up purchasing a great car we are excited about. Thank you! The Toyota dealership sharing the same lot with you guys is a huge letdown, they were very rude and unkind. However, it made us cross the street to Mazda and we are glad we ended up here. The cars are great, the service is great, I couldn't reccomend this place more. read more

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I went in to look and then make a decision by comparing two vehicles. I never made it to the next dealer but for good reason. Abraham was polite, respectable, and informative and personable. I did not feel pressured and by the time I got to the finance man it was no pressure.which usually where the pressure comes. I made an informed decsion and walked away without any buyers regret. As a woman, buying alone, it went well ,but I knew what I wanted and did my homework, that helps too. For me its all about the respect. Thank you Abraham, you are the best!! read more

Maita Mazda - My Toyota Highlander.. - Car Dealers Near Me - Sacramento, California

From the start, the salesman, Abraham Seminairo, was very honest with us about out-the-door prices and assured us there were no tricks, shady sales tactics, hidden fees, or forceful purchases such as the protective packages like Elk Grove Mazda. Along with his honesty, he was laid back while also maintaining full professionalism which made us very comfortable. He kept his promises and he was willing to do what he can to give us the best deal. He definitely made strong efforts to prove why Maita Mazda was the best Mazda dealership to choose from in the greater Sacramento area and he absolutely delivered. We are so happy with our purchase and love our new CX-50! read more

Maita Mazda - 2023 CX-50 Premium Plus - Car Dealers Near Me - Sacramento, California

Worst cay buying experience of my entire life, totally because of hard sell sales tactics for extended warranties on a CPO Mazda by the finance department. Very unprofessional behavior and over the top. read more

Pretty straight forward car buying experience. We went in on 4th of July weekend after corresponding with the very helpful Sherri days before. I live about 5 hours away and she was patient with my questions and informative about pricing. I had a lot of questions as I was corresponding with multiple Mazda dealers in Northern California. Sherri sent me an email with detailed pricing of the Mazda CX-5 Grand touring that I was interested in. Some other dealers I was corresponding with in Santa Rosa and Chico never sent me a detailed pricing and kept pushing me to come in for a test drive. I appreciate Maita's transparency and my communication with Sherri is what brought me in. We went to Maita to meet Ira who brought us on a test drive (we loved the vehicle). We asked about the preferred package and he quickly brought us the the same color car with the preferred package. I loved the white but my fiance was curious to see it in machine grey exterior. Ira drove us to the back lot filled with CX-5's and showed us the vehicle. Ira was patient while we debated on which color vehicle we would get, I never felt the need to rush to a decision. We ultimately went with the white. I love the car and get compliments on it all the time. My two car buying experiences before this were not so pleasant, but I had a great car buying experience with Maita for my new Mazda. They are in a temporary location right now while they await a remodel of their old building. There is plenty of seating available with power outlets, USB ports, and tables for you to bring your laptop in while you're waiting for your vehicle to be serviced. read more

Maita Mazda - Lobby - Car Dealers Near Me - Sacramento, California

Recently went to Maita Mazda to check out a CX-9; had a good experience with an unpushy salesperson. Wasn't ready to buy, told them, they respected that. Looked at their cars online, along with some others, via TrueCar. Had some email exchanges. In the end, bought a Volvo. Got an email after buying the Volvo, said, "Thanks, went another direction." All done, right? NOPE. I get an email later saying, "we see you looked again online. I thought you bought the Volvo?" Uh, yeah, I clicked on a saved tab and your car popped up. But umm, tracking me? Then an accusatory ("were you lying to us?") email? Never giving them information again. Never shopping there again. Creeped out. Hard pass. read more

So I want to write this review out as a forewarning to anyone who may want to do business with Maita Mazda. I was looking into a preferred CX-5 and was given a very good out the door price. Through a few phone calls with Fritz, I had mentioned interest in a 0 APR FOR 60 Month promotion going on at the time. I had mentioned it enough times for any red flags to be brought up by Fritz and then also when I was filling out paper work with a Mr. Losenara we had the out the door number ran on paper and I was given a credit application to sign. All things were good until that point. My credit check is ran, I qualify for tier 1 credit, and I'm given a price for the 60 months with 0 APR about 2000 more than what was written down before my credit was pulled. For what it's worth, Mr. Losenara was just as confused as I was and he then had to grab another salesman, who I believe was JJ, based on the staff listings on their site. JJ is the epitome of poor customer service. There's a reason this review isn't one star and I'll get to it, but the way in which this guy carried himself was appalling to me. He comes in and starts explaining to me that they can't do the 0 APR for 60 months and the price I negotiated down to. I will admit that if I was told this before getting my credit pulled, there would have been no problems on my end, I would've just needed to crunch numbers and maybe I would've have still purchased but on the 36 months for 0 APR instead. But I was very confused and was visibly frustrated, I'm sure. So I'm pointing out to JJ that I would've liked to have known this before getting my credit run because now I'm on a timer to purchase a car in the next 45 days and I take my credit SERIOSULY, so it REALLY irked me. The terms of the price weren't what I expected and JJ was getting aggressive about how I can't have both and yada yada, to which I just say "I'm gonna have to walk on this deal", to which JJ storms off like a kid with a tantrum. No apologies for the misunderstanding, no half hearted attempt to keep the customer. I ended up grabbing my things and going to Elk Grove where I paid a little more, but ended up having excellent customer service there, so double whammy for Maita there. The reason I didn't want to give this a 1 star review is because I don't initially think Fritz was ever tyring to mislead and all of my conversations with him were pleasant. I also want to highlight Lee as a great person in the store because my test drive experience with him was excellent. It's crazy how one bad egg soured my taste on the whole dealership. Also please please please be very clear about prices before running people's credit. read more

Fritz and entire team were aw esome. I just got laid off from Carlsen Subaru in Bay after 23 years, My second Mazda, Awesome buying experience. For 90% of people Mazda is superior to Subaru. read more

This place is pretty good. They have pretty much only don't my oil changes whenever I need one and they get done in a timely manner and they provide ride share services. The only one bad experience I had was when my car started leaking oil a week after a routine oil change. I promptly called and of course they were nonchalant and saying if they forgot to do something then my car would have been displaying the issue before a weeks time. I took my care back in for them to fix it and low and behold they made an error. At first they didn't want to apologize or be held accountable but I asked to speak to the manager and he finally apologized. I had to pry more to get him to offer me a free oil change for the inconvenience. I think they could have been more professional. I was very worried about my car because I take really good car of my car and it's not old. Now I'm slightly second guessing their reputation when it comes to fixing my car. I've had a lot of bad experiences with shops fixing old cars I've had so I'm a little jaded. Just take caution and ask a lot of questions. Also if you take your car here or anywhere, keep all of your printouts for services you have had done. read more

Maita Mazda - My car leaking oil. - Car Dealers Near Me - Sacramento, California

I experienced a very bad sales experience. Buyers Beware Make sure you know what you are paying for the car upfront. When you get to the finance department, know that they will up sale you to the death. Get the FULL details of what you are purchasing, including deductible information before you sign. Make sure you go over the contract line by line BEFORE you sign. read more

The best experience I have had buying a vehicle. Randy is a great guy. totally laid back and honest. no pressing and no BS. The whole staff I dealt with were very friendly. Thanks for the great experience. read more