Great, Friendly Service I had an excellent experience purchasing my vehicle from Audi Plano, and I especially want to recognize my salesman, Khalid Qwaider! I initially inquired about a vehicle online, and Khalid responded right away. We exchanged a few texts, and then a couple of days later I reached out again. Once again, he responded immediately and asked if I was still interested in the vehicle. I met Khalid at the dealership that morning, test drove the vehicle, and told him I wanted the car and would be back later to finalize everything. When I returned, the car was washed, clean, and ready to go! The entire process was incredibly smooth. I was in and out of the finance manager's office and drove away very happy with my purchase. Khalid was professional, knowledgeable, patient, and never made me feel pressured. Thank you, Khalid, for making the car-buying experience so easy and enjoyable. If you're not already the top salesperson, you should be! I highly recommend Khalid to anyone looking for a vehicle at Audi Plano. Thank you for everything! -- Delaina read more

On Friday of the 17th my Toyota Sequioa lost all power right next to the dealership at that small side entrance, I needed to replace a battery connection that I just put off. I was unable to get the bolt to budge so I went to the service dept. to see if a mechanic had some PB Blaster, Quinton was very nice by letting my borrow a can that I could not get the bolt to move, ran into Jacob telling him I needed an impact wrench that he walked out to the truck getting it unstuck the replacing the part, I drove him back and then the truck died....we racked our heads and I was just going to have it towed when I realized to check the EFI fuse, FIXED! I told the guys I owe them and came back on Saturday with a gift. These guys are great, we even exchanged numbers since I work for auto parts distributor, make I can help them. They also did all this on my wife's birthday weekend. Oh, not in the market for an Audi unless it's an R8 with a real transmission! read more

Delays, Denials, Lies. Audi Plano still has not refunded my $2,000 warranty cancellation which I requested 48 hours after I was told it was easily cancellable during the sale. I have been disputing this since May 2026, sending endless emails and follow-ups while receiving repeated promises, delays, denials, and what feels like ongoing gaslighting. On August 6, 2026, manager Neil Thompson told me in writing that the cancellation had been processed and the refund check issued to my lienholder. However, on August 25, 2026, my credit union confirmed that no refund had been processed or received. I also dispute the signature appearing on the check documentation--I DID NOT SIGN IT, that is NOT MY SIGNATURE! Rather than properly addressing this serious concern, Neil denied any wrongdoing and expected me to simply accept his word. Additionally, the vehicle's Carfax reports an accident, which I specifically asked Neil about, but he never addressed that concern either. As a final insult, Audi Plano offered a complimentary oil-change package for my fully electric vehicle, which does not require oil changes. This felt dismissive rather than like a genuine effort to resolve the situation. I want accountability, transparent documentation, and my $2,000 refund immediately. Audi Plano needs to investigate these concerns and provide a real resolution instead of more promises, denials, and delays. I am looking into legal action and consumer protection resources. This is RIDICULOUS!!!!! read more

Let me start off by saying that we purchased three vehicles in a month's time, and this dealership was the worst experience we've had in 30 years of purchasing vehicles...and I'm not exaggerating whatsoever! We purchased a used 2023 Audi Q4 e-tron Sportback from this dealership on 2/28/2026. We had two trade-ins for the purchase for which we ended up receiving money back due to the much higher value in trades. I could write a book of how bad of an experience this was...although it felt great when we were there...but I will try to make this short. First of all, the car is FANTASTIC - no issues other than the Inspection Due warning never being reset although they claim the inspection was done. The problem with this dealership is the finance manager, sales manager, and general manager. The salesperson was great...although he quit to go to another dealership, and now we understand why. 1) It took TWO MONTHS to finalize the process of the trade-ins because the finance manager kept giving excuses. We didn't get the check for the trade-ins (over $15K) until MAY!!! 2) We picked up the car a few days after signing, but it literally took THREE MONTHS to get the plates for the vehicle, because they were supposed to take the plates off of our trade-in but failed to do so. We STILL haven't received the sticker, so we are assuming they never filed the registration...I guess we'll find out if we ever get the registration renewal. 3) We called the dealership to talk to the GM in May, but he had somebody else call us back and then that guy never returned our call. 4) We wanted to purchase AudiCare, but the finance manager never bothered to get us the information after emails sent on 5/20 (twice), 5/31, 6/4, and 6/11. We ended up reaching out to the Audi franchise and found out we can purchase it through the app...like it was that hard for the finance manager to get us prices. 5) We sent two emails to the GM and sales manager on 6/22 and 7/1, and NEITHER of them bothered to call us or respond. Don't let the smoke they blow up your *** confuse you. GO TO ANOTHER DEALERSHIP!!! read more

I had a wonderful experience purchasing my vehicle from AutoNation Plano, and I especially want to recognize Sonja Denholm and Spencer Singer for making the entire process such a positive experience. From the moment I requested information about the vehicle, the response was incredibly fast. I was also very appreciative that they arranged a Lyft to pick me up in Denton and bring me to Plano. That really went above and beyond and made getting to the dealership so much easier. Sonja was absolutely wonderful to work with. She was friendly, patient, professional, and genuinely made me feel comfortable throughout the entire process. Buying a vehicle can be stressful, but having someone like Sonja helping me made a big difference. I felt like she really cared about making sure I was taken care of. I also want to give a special thank you to Spencer. He took the time to explain the financing, warranty, and additional protection options clearly and answered all of my questions without making me feel rushed or pressured. He even adjusted my billing date for me, which I really appreciated. I'm very happy with the additional vehicle protection I purchased, and I feel good about the decision I made. One of the things that impressed me most was that they followed up with me several days after the purchase to make sure everything was going well. That follow-up really showed me that their customer service didn't end when I drove off the lot. Thank you, Sonja and Spencer, for making my car-buying experience such a good one. I truly appreciate everything you both did for me. I'm very happy with my vehicle and with the experience I had at AutoNation USA Plano! -Ivana J. read more

We recently moved to the area and took my wife's new Audi Q5 to Audi Plano for its routine service, expecting the standard level of care and professionalism Audi is known for. Instead, we experienced some of the worst customer service we've encountered at a dealership. During our one-year service visit, the dealership informed us that one tire had worn down to 3mm, while the remaining three tires were sitting at a healthy 7mm. When I called to ask why there was such an extreme discrepancy on a vehicle not even a full 12 months old--suggesting a potential factory alignment issue that should be checked--the service advisor immediately dismissed the concern, blaming "Dallas-Fort Worth roads." When I asked if he could check with the technician to see if anything specific was noted on the inspection, he treated me with a condescending attitude, acted as though I didn't understand basic tire wear, and flatly refused to talk to the tech. I requested to speak with a manager, who was initially apologetic about the advisor's behavior and promised to look into the tire issue and call me back. While waiting for that follow-up, my wife went to pick up the Q5. The same service advisor--knowing I had reported his behavior to his manager--intentionally ignored my wife. She was told by staff that she had to wait for him. He made her sit there for 20 minutes while he casually chatted with another coworker in full view, blatantly refusing to assist her until she had to find another employee to step in and release her vehicle. The manager also never bothered to call me back with an update. Between the dismissive handling of a clear vehicle issue, a broken promise of a managerial follow-up, and the petty, deliberate mistreatment of my wife during pickup, Audi Plano has completely lost our business. Save yourself the headache and take your Audi elsewhere. read more

The Audi dealership has a team of knowledgeable and professional sales staff. While the overall experience didn't quite have the same personal touch I'm used to at Sewell in McKinney, it was still a pleasant visit. I was especially pleased with the price they offered for my Q7, which exceeded my expectations and left me feeling good about the experience overall. read more

Audi Plano - Car Dealers Near Me - Plano, Texas

Bought used 2024 Range Rover evoque and the dealer stated it's not responsible for items listed in their own online description of vehicle that are missing. I'm very tempted to drive over there and return the vehicle. I'm sharing this poor experience with everyone in the community! Don't waste your time with this dealership. Updated 4/9/26 the general manager and sale person (Destiny) have been absolutely fabulous at making this right! They ordered and installed this missing items! I'm so very happy with my Range Rover Evoque and would come back to Audi Plano for future purchases along with referring anyone in the market for a different vehicle. read more

Excellent service with very friendly staff in both sales and service. Would highly recommend.

Update : Management has helped with this and replaced the entire sunroof panel (part of extended warranty) and coverered my pro-rated cost - I appreciate it ! Bought a used Audi March 2026. Good experience with the sales and finance process and really like car. Issue : 10 days later it rained and water got through the sunroof (see pics) on the passenger side, headliner very wet and floorboard had sitting water (at least half an inch). After doing some research, discovered that this is known issue with 2019-2021 Etrons (and other Audis) = Audi Warranty Bulletin AWA-23-09 and a sunroof class action warranty extension. I took it in the dealership and 7 days later the technicians looked at it and found an issue with the wind screen and deflector not working properly. Despite having both a 90-day AutoNation Warranty and purchasing a platinum vehicle protection plan... Neither covered this and I was charged $725 to fix this Unfortunately, I have not received a permanent solution... Even though I brought up the warranty bullet and extension.... ....Will I get water in again in 6 or 12 months ? What if water leaks near the front controls or sun visors, potentially damaging the sensitive electronics and SOS systems housed in the roof console. Doesn't appear it's covered.... due to not being a mechanical issue. I do not feel resolved. And thus I have reached out to Audi Corporate to hopefully get a permanent solution. ** Update 12 days later (today is April 21st) , it rained, and Water got in the same area again !! ** Very Disappointed b/c things could get worse and I expected more from Audi Plano / AutoNation. read more

Audi Plano - Water Stains - Car Dealers Near Me - Plano, Texas

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Wow, I think we've all had experiences where it was like the runaround trying to get a hold of the right person at a dealership and this place is somehow the coolest and easiest to deal with. I spoke to Nicholas Schultz, who was super professional and helpful, and he got me to one of the managers Josh Medlin that I needed to talk to in a matter of moments I've never had such an easy time accomplishing my goal with a dealership what a breath of fresh air. If you need an Audi, don't hesitate to look for Nicholas with a piece of mind that his team supports their customers. read more

Do not give this dealership your business. I took my Audi RS6 in for what should have been a straightforward repair for a coolant leak--a well-known issue on these vehicles. Instead, my experience turned into one of the worst service experiences I've ever had. The dealership kept my car for more than two weeks. During that time, Service Manager Michael Bush took my vehicle on what he described as an "extended road test." That "road test" resulted in nearly 200 miles being added to my car and included an overnight stay in North Dallas where the vehicle was left in a hotel parking lot with the windows and sunroof open overnight. When I confronted Michael, he apologized and offered a complimentary detail. He also told me he had attended a comedy show and left my vehicle at a hotel overnight. This was especially disappointing because before I agreed to the extended road test, he assured me he would treat my car as if it were his own. Fortunately, I had screenshots from the myAudi app documenting the vehicle's location and activity. I shared them with Michael's supervisor, David, who was the only person who appeared genuinely concerned about what had happened. David apologized, and I chose to move forward. Unfortunately, that wasn't the end of the problems. Recently, I returned for a routine oil change, assuming such a basic service would be uneventful. I received an estimate approaching $600 for the oil change. Since we had recently paid under $300 for the same service on my wife's RS7--which has the same engine--I called for clarification. I was told the system pricing was incorrect and was quoted a lower amount. However, when the service was completed, the bill was still over $500. After a coupon was applied, the total remained over $400, with no clear explanation for the significant increase. For comparison, I contacted another Audi dealership in Dallas and was quoted less than $320 for the exact same service. When I called to ask about the pricing discrepancy, the response I received was dismissive: "I don't work at Audi Dallas, so I don't know why there is a difference." My family and I have owned 10 Audis over the past seven years and have spent approximately $235,000 on Audi vehicles in the last year alone. We are loyal Audi customers, but this dealership has completely lost our trust. We will not be returning for service or future vehicle purchases, and I strongly encourage others to consider alternative Audi dealerships read more

Let's start saying that Ely was a great great sales person, he took care on all our questions. But everyone here are really nice with professional manners! Thank you for taking care of us and showing us our options, we REALLY APPRECIATE IT! No doubt that when we want to purchase another vehicle we will be coming back here! read more

I felt like they were great. The sales guy H was very knowledgeable and felt like they were honest and helpful. everything went smoothly

My partner purchased a car here today. While everyone was friendly, it took a long time to get out of there. Unfortunately, as we were leaving the dealership my partner noticed a "burning" smell when the AC was circulating fresh air. We will be getting this looked at by my mechanic before the 5 day window is closed. Depending on how that goes I will update this review. read more

I was assured multiple things during the buying process that ultimately were not honored. During the test drive, a service light was clearly on, and I was explicitly told it would be taken care of before delivery. Now, after the sale, I'm being told that addressing it will be at my expense. That is not what was agreed to. On top of that, warranties were added to my deal that I did not want or need, and it was presented in a way that made it seem like they were required by the bank, which is simply not true. That is misleading at best and unacceptable at worst. This is especially disheartening because I recently had a very positive buying experience at BMW of Dallas, and I believed both dealerships were part of the same AutoNation family. The contrast in transparency and follow-through could not be more stark. Overall, nothing that was stated upfront was actually done, and the experience felt more focused on padding the deal than on honesty or customer trust. For a brand and dealership that markets itself as premium, this was a very poor experience. I would not recommend Audi Plano based on how this transaction was handled. read more

I worked with Tracy and mainly with Michael Yarrow, who physically told me multiple times what the total price for the vehicle would be. However, after checking my financing through Westlake, I discovered the total is actually thousands of dollars higher than what we agreed on. Not only did the price jump significantly, but the loan term was stretched out much longer than the shorter term we had explicitly discussed. To make matters worse, it has been over 3 months already and I still haven't received my registration documents or the other official paperwork I am supposed to have. This is blatant misrepresentation and predatory behavior. The Service Failure: I bought a used car here and the check engine light came on almost immediately. I brought it back for repair, and the experience was appalling: * Disrespect for Property: When I got my car back, there was trash left inside, someone had clearly eaten in my vehicle, and my steering wheel was covered in grease. * Wasted Gas & Time: They used up my gas, and despite waiting hours for a promised "complimentary wash," the car was still filthy. * Failed Repairs: The check engine light came back on the very next day. They never explained the cause of the light and are now brushing me off, telling me to "go to other shops" instead of fixing the car they just sold me. It is clear that once they have your money, they no longer care about you or the quality of the vehicle they sold. To be lied to about the final price, left entirely without my legal vehicle documents for months, and then have my car returned to me dirty and unfixed is completely unacceptable. Stay away. read more

I'm extremely disappointed with my experience at Audi Plano. I ordered an emergency part and was explicitly promised that it would be overnighted. I was charged extra for overnight shipping, yet the part was sent via regular ground instead. Because of this mistake, my vehicle was out of commission for an entire week. This wasn't just an inconvenience, it directly affected my ability to work and caused unnecessary downtime. Had I known the part wouldn't actually be overnighted, I would have ordered it elsewhere from a supplier who could meet the timeline. Charging for expedited shipping and then not delivering on that promise is unacceptable, especially when customers are relying on accurate timelines for essential repairs. read more

BEWARE OF BUYING ANYTHING HERE, MOST ESPECIALLY AN EV!! They sold us a defective car as new, which we suspect was previously owned and returned. The car has had constant errors and issues the entire time we have owned it (1 year), and it has spent almost as much time at their service center as with us. It has stranded us on two trips, by being unable to charge. They have only one "EV" tech, who only seems to be able to call Audi and ask what to do. They give it back to us each time with issues still occurring. They claim they won't fix errors regarding the app, and claim they will only "fix" one error each time it is brought in. This, of course is as dangerous as it is irresponsible. We are being put in constant danger with many of the errors, which can shut down the car unexpectedly...or worse. We would never buy or lease any car from them again. Business "owner" responded here at first with only the main number of the dealership, telling us to "call" for assistance!. That does us no good, as we are already in touch with the people there, who don't do anything. It needs to go in, yet again, for additional errors. Since it is generally in there for 3+ weeks every single time, we can't be without transportation, and they don't always have a loaner. This is basically a NEW CAR! We have had it in for repair almost the same amount of time we have owned the car, and have had it in at least 3-4 times for an emergency electrical system/battery failure warning, which can cause personal injury, fire, or worse. They always return it to us, unfixed. It seems that all they do is delete all the errors, which show up again immediately upon picking up the car. This time, same thing. When texted for a further explanation, we were told that we have to bring it in, yet again, and this time it is likely to take SEVERAL MONTHS TO REPAIR! It seems they will now "try" to repair a cell in the defective battery, but they have to "wait in line" for a special table required for that. This is now beyond our or any reasonable person's limits of tolerance. All this time, we must continue to make payments on a car which we can't safely use...and they never were able to fix the fact that we aren't considered a "key user" by the car, and still can't remotely start climate control in the vehicle. It is in the 90s here, and the car is baking. They gave it back to us this last time, claiming they couldn't do anything, as Audi's server was down for a week. Audi has no clue what to do with electric vehicles! read more

Audi Plano - Car Dealers Near Me - Plano, Texas

I had a very professional, timely, and transparent experience with Audi Plano, thanks to Andrew Clark. Andrew Clark is direct, ethical, responsive, informative, and highly professional. Andrew Clark is very personable, and knowledgeable, as you can see through some of our many texts over a 4-5 hour time period. Andrew Clark is demonstrative of a consummate gentleman, provided clarification, photos of his monitor with detailed window sticker pricing, option information, and more. Unfortunately, supply is limited. Therefore, the percentage a dealership takes off a vehicle and the price they are willing to provide for your trade-in, both interchangeable to get to the number being financed, differ from dealer to dealer, and state to state. The amount offered for my trade-in is 17% below the American Express True Car value. The amount offered off the total vehicle price (without registration, tags and related fees, which are approximately $400) vehicle MSRP plus delivery/destination was 3% less. Andrew Clark is a stand out in an industry that is infamous for not being forthright. read more

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Great experience today (rarely said about any visit to any dealership) Oscar worked to put us in new (to us) 2024 Tesla Model Y. Helped us get the most for our trade and got us on the road in near record time. Thanks again Oscar! read more

I had a great experience at Audi Plano with my Audi S8. Jorge was my service advisor and was outstanding from start to finish--prompt, professional, and extremely communicative throughout the entire process. What really stood out was how he handled my extended warranty company, which was not easy to work with. Jorge stayed on top of everything, advocated on my behalf, and worked through all the back-and-forth to get a $2,000 repair approved and completed without unnecessary delays. Service like this makes a huge difference, especially when dealing with complex repairs and warranty claims. Highly recommend Audi Plano, and especially Jorge, if you're looking for a smooth, stress-free service experience.....and thanks for the loaner car while I was waiting! read more

Purchase a used XQ80 infiniti and less than a month the transmission need repaired and infiniti dealership diagnostic 3500.00. Took vehicle back to Audi and the wouldn't make it right and get it fix. They left the repair cost on me and I purchased the vehicle less than 30 days. The most disgraceful disgusting automobile purchase I have ever experienced from a dealership. I will never purchase a vehicle from that dealership again be careful people. ​ read more

Prior experiences working with a dealership were quite unpleasant so I was reluctant to repeat this process. That is of course until I located a vehicle at Audi of Plano. I was searching for a Cayenne Turbo with a specific color combo which happened to be located out of state in Texas. From the moment I inquired about this vehicle, I immediately felt like this was a "no pressure" process. I was fortunate enough to work with Nick Schulz. He provided excellent service, answered all my questions and then some. Nick was so dedicated and so customer focused, he even texted me after hours, on days off and even while he was out of town! Once we came to an agreement, I was passed over to Spencer Singer in finance. Again, I was apprehensive about speaking with finance. Previous experience made me cautious about being up sold with extended warranties. While Spencer did discuss some options, he did not pressure me in the least bit. I did decline all warranties and expected the experience to change. However, Spencer did not skip a beat. He was pleasant, professional and once again, answered all my questions. He also was there after hours and during his time away. Spencer got all the documentation completed and sent to me out of state overnight! I received my vehicle through a transport service within days of signing documents. I couldn't be happier with this experience! Audi of Plano has two excellent employees. As a result, I will utilize them in the future and tell all my friends to do the same. Hats off to Audi of Plano, especially Nick and Spencer!! read more

I bought a pre-owned vehicle over 18 weeks ago and still do not have the inspection sticker, tags or title yet. Excuses are their trademark. Never, never, never buy a car from these folks. read more

I wanted a Daytona Gray RSQ8 they said there aren't any available only one coming in, in the future and none available in Texas regardless of interior color. I found 3 in Texas. Wanted to sell the ones they had. Only after I found a couple was he willing to see if it could be had. Steer clear. read more

Run away, do not walk away, if Mitch the used car sales manager talks to you. = definition of an underhanded used car salesperson. said my trade-in would take a long time to sell. strongly refuted the three findings of my pre-purchase inspection - oil leaks, low and dark oil, dark brake fluid with contaminants. Mitch checked for oil leaks with his flash light and said no issues and that he has a receipt for the oil change. pictures of my inspection showed leaks and a low oil level on the dipstick stick. Mitch is so full of it and thinks he can sell ice in an ice storm. he tarnished the Audi name. Their multi-point inspection isn't worth the paper it is written on. take extreme caution here. read more

I bought a used BMW X5 at the end of August. A couple of days later, we received some bad news concerning my wife's medical condition which made it financially impossible to keep the car. We returned it within the 5 day, 250 mile "return for any reason" period. I dropped off the BMW and was able to pick up our trade-in vehicle. I was assured there was no further paperwork to do and they would cancel everything out. After receiving the payment coupons from the lender EECU, I call them and was told first that the dealership had contacted them. Later when it still showed my first payment due date approaching I contacted the lender again and was told they had received nothing from the dealership. Here's why they are getting a 1 rating - I've tried to contact the salesman, the finance guy, and the internet sales guy and NO ONE has contacted me back. THIS IS UNACCEPTABLE! read more

I had a great experience with Ely when I purchased my Benz. He was helpful, friendly and knowledgeable. Overall I was very pleased and would recommend him to anyone interested in purchasing a car. read more

Muhammad Mo went above and beyond to make sure I understood all the details and felt comfortable with my purchase. True professional.

This place has the least trustworthy sales people you will ever come across. They will lie to you and tell you a car isn't ready for sale yet, then turn around and sell it to someone else. If you don't want to be treated like a fool, then do yourself a favor and go literally anywhere else. read more

Very attentive and knowledgeable staff. Made the drive from Austin to buy because they have a large selection of Audi inventory. Have purchased two Audis at this dealership. read more

If you are considering purchasing a vehicle from Audi Plano, I highly encourage you to go elsewhere. I had been looking at several dealerships, and Audi Plano is the only one where the vehicle that I was shown was filthy inside (what appeared to be dried food on the seats, hair & dust all over, etc.). The salesman was also unwilling to negotiate on the price even a penny, despite conditions such as a cracked windshield, an open recall on the car, and comparable make/models being offered for less elsewhere. Instead, he kept demanding to know why I wouldn't pay that price, so I decided to end the interaction and left. Be aware that they will bombard you with text messages & emails after merely inquiring about a car. I immediately went to Park Place Lexus and purchased a car within two hours of leaving Audi Plano. I am incredibly thankful that my experience at Audi Plano was so poor because I would have ended up with an inferior purchase in every way. At Park Place, I found the same make/model but with a newer year, lower mileage, and far superior condition (not to mention cleanliness -the exterior & interior were pristine), plus they sold it to me for a slightly lower price than the price from which Audi Plano was unwilling to budge. Additionally, the caliber of service could not have been farther from Audi Plano - from the dealership facility itself to the highly experienced staff to the professional & courteous manner of conducting business, Park Place Lexus exhibited class in every way. If you're considering purchasing a pre-owned vehicle, avoid Audi Plano read more

Had my two year audi towed there and they won't even look at it for 3-5 days. No loaners available, of course.

Scheduled an oil change with Audi Plano-aka, Auto Nation. Delivered the vehicle to Audi Plano at 8:30am. They said it would be ready at 12 noon. It was ready at 2pm. (No biggie things happen) Picked up my Audi S5 at 2pm. I drove home which is 10mins away and picked up my wife for a late lunch. We went back to the general area near Audi Plano. I had not been gone from Audi Plano more than 30mins. Then the oil minimum amount light and red exclamation point warning light was going off. So Immediately took it back to Audi Plano. Waited in the near empty service advisor area for 15mins. They took the car back and waited another 45mins for them to determine what was up with the vehicle. They finally said my car was done. When asked what was the problem. He said, we topped the oil off. There was minimum amount of oil in my car..it was near empty. In the future Sewell Audi of Mckinney gets my business. They're obsessed with service and always have been with customers. ***You have been warned**** read more

Bought a used 4Runner from them this year. They (or AutoNation) had prepped the car and so changed the oil. I changed it a few months ago to find that whoever did it, installed in the wrong oil filter cartridge. The cartridge was too long; it was therefore engaging the bypass mechanism (this function is to allow oil to the engine if the filter is clogged) so the oil was not being filtered since the filter was changed by them. I first thought there was an issue when the plastic piece provided by the filter kit did not drain any oil from the filter housing, then when I removed the filter cartridge, it was much longer than the proper cartridge. This means whoever they have working on their cars are careless or idiots. I'm very irritated that the low mileage engine has been compromised by their incompetence. Additionally, all the screws and filter itself was over torqued, meaning they used air tools and not using a torque wrench. Avoid AutoNation. Sorry I didn't read the reviews before buying. Another additional...never received my registration, after two months I called and they said that indeed they had it and was sending it to me. All in all... looks like poor quality control, in the shop and in the front office. In regard to Audi's canned response, how exactly do you plan on correcting this issue? read more

This was the worst experience I've ever had. Super poor and not consistent communication about timing (told twice it was an express oil change for 1.5 hours) I was there 3.5 hours. Asked four times for an update, didn't get any. The fourth time I refused to sit down again until some gave me an update. Then the dealership made recommendations for immediate services but didn't discuss them with me and marked them as declined in the check out paperwork. they also tried to get me to agree on a service they anticipated I would need, that I declined because it was $$$. But in the final paperwork, that was never listed at all. I will not be returning. They at least washed my car this time. My first time there after spending $$$$ they didn't. read more

Audi Plano (Autonation) has delivered our family excellent service both on the dealership side and the service side. After a recent very poor experience with an alternative provider, Audi Dallas, with a safety/emergency issue with car alarm going off spontaneously on brand new car, we cancelled service with Audi Dallas - Audi Plano Service quickly and efficiently analyzed our issue with a key FOB/locking/spontaneous alarm issue, concluded it was all derivative of a central locking mechanism/faulty door locking/latch mechanism, resulting in the central system not recognizing key. All under warranty $0.00 charge and they were able to arrange a loaner during service. Go to Audi Plano (Autonation) for service and dealing needs, they solve problems and know how to provide excellent client service. Thank you Audi Plano, you have earned a repeat customer. read more

A young sales representative named TJ helped us sell our car. He and his Manager were fantastic, helpful, and respectful. Together, they did everything they could to make sure that everyone left satisfied. they were quick, fair and efficient! 10/10 boys! I'm a very satisfied customer! read more

I moved from WA and everywhere you go customer service in Texas has been amazing. except for Audi Plano. Tried picking up our car at 7pm. front desk said service is closed. They text us saying our car would be ready at 6:30. we asked how late they were open. they said 8pm. I asked the front desk to go and check and see if they had our key. seems like a bother. there were two people in service- arguing with another customer. uncomfortable. lady who helped me, said next time remember service closes at 7pm..once again I feel like I'm bothering them. then the payment- She said are you using a credit card or debit card I said credit, she said there is a 2.5% service charge for credit card. I laughed. she said it's not automation fault but the credit card company. I didnt have time to explain it to her and opted for the debit card. Then the invoice was wrong! This is 2 for 2 on bad CS, hence the reason for the review. they must have had 40 people working that night and not one person said hello or smiled. seems like a top down issue. read more