Update : Management has helped with this and replaced the entire sunroof panel (part of extended warranty) and coverered my pro-rated cost - I appreciate it ! Bought a used Audi March 2026. Good experience with the sales and finance process and really like car. Issue : 10 days later it rained and water got through the sunroof (see pics) on the passenger side, headliner very wet and floorboard had sitting water (at least half an inch). After doing some research, discovered that this is known issue with 2019-2021 Etrons (and other Audis) = Audi Warranty Bulletin AWA-23-09 and a sunroof class action warranty extension. I took it in the dealership and 7 days later the technicians looked at it and found an issue with the wind screen and deflector not working properly. Despite having both a 90-day AutoNation Warranty and purchasing a platinum vehicle protection plan... Neither covered this and I was charged $725 to fix this Unfortunately, I have not received a permanent solution... Even though I brought up the warranty bullet and extension.... ....Will I get water in again in 6 or 12 months ? What if water leaks near the front controls or sun visors, potentially damaging the sensitive electronics and SOS systems housed in the roof console. Doesn't appear it's covered.... due to not being a mechanical issue. I do not feel resolved. And thus I have reached out to Audi Corporate to hopefully get a permanent solution. ** Update 12 days later (today is April 21st) , it rained, and Water got in the same area again !! ** Very Disappointed b/c things could get worse and I expected more from Audi Plano / AutoNation. read more

Audi Plano - Water Stains - Car Dealers Near Me - Plano, Texas

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Bought used 2024 Range Rover evoque and the dealer stated it's not responsible for items listed in their own online description of vehicle that are missing. I'm very tempted to drive over there and return the vehicle. I'm sharing this poor experience with everyone in the community! Don't waste your time with this dealership. Updated 4/9/26 the general manager and sale person (Destiny) have been absolutely fabulous at making this right! They ordered and installed this missing items! I'm so very happy with my Range Rover Evoque and would come back to Audi Plano for future purchases along with referring anyone in the market for a different vehicle. read more

I was assured multiple things during the buying process that ultimately were not honored. During the test drive, a service light was clearly on, and I was explicitly told it would be taken care of before delivery. Now, after the sale, I'm being told that addressing it will be at my expense. That is not what was agreed to. On top of that, warranties were added to my deal that I did not want or need, and it was presented in a way that made it seem like they were required by the bank, which is simply not true. That is misleading at best and unacceptable at worst. This is especially disheartening because I recently had a very positive buying experience at BMW of Dallas, and I believed both dealerships were part of the same AutoNation family. The contrast in transparency and follow-through could not be more stark. Overall, nothing that was stated upfront was actually done, and the experience felt more focused on padding the deal than on honesty or customer trust. For a brand and dealership that markets itself as premium, this was a very poor experience. I would not recommend Audi Plano based on how this transaction was handled. read more

I'm extremely disappointed with my experience at Audi Plano. I ordered an emergency part and was explicitly promised that it would be overnighted. I was charged extra for overnight shipping, yet the part was sent via regular ground instead. Because of this mistake, my vehicle was out of commission for an entire week. This wasn't just an inconvenience, it directly affected my ability to work and caused unnecessary downtime. Had I known the part wouldn't actually be overnighted, I would have ordered it elsewhere from a supplier who could meet the timeline. Charging for expedited shipping and then not delivering on that promise is unacceptable, especially when customers are relying on accurate timelines for essential repairs. read more

The Audi dealership has a team of knowledgeable and professional sales staff. While the overall experience didn't quite have the same personal touch I'm used to at Sewell in McKinney, it was still a pleasant visit. I was especially pleased with the price they offered for my Q7, which exceeded my expectations and left me feeling good about the experience overall. read more

Audi Plano - Car Dealers Near Me - Plano, Texas

I worked with Michael Yarrow, who physically told me multiple times that the total price for the vehicle would be $16,000. However, after checking my financing through Westlake, I discovered the total is actually $21,000. Not only did the price jump by $5,000, but the loan term was stretched to 60 months when we had discussed 36 months. This is blatant misrepresentation and predatory behavior. The Service Failure: I bought a used car here and the check engine light came on almost immediately. I brought it back for repair, and the experience was appalling: * Disrespect for Property: When I got my car back, there was trash left inside, someone had clearly eaten in my vehicle, and my steering wheel was covered in grease. * Wasted Gas & Time: They used up my gas, and despite waiting 3 hours for a promised "complimentary wash," the car was still filthy. * Failed Repairs: The check engine light came back on the very next day. They never explained the cause of the light and are now brushing me off, telling me to "go to other shops" instead of fixing the car they just sold me. It is clear that once they have your money, they no longer care about you or the quality of the vehicle they sold. To be lied to about the final price and then have my car returned to me dirty and unfixed is completely unacceptable. Stay away. read more

BEWARE OF BUYING ANYTHING HERE, MOST ESPECIALLY AN EV!! They sold us a defective car as new, which we suspect was previously owned and returned. The car has had constant errors and issues the entire time we have owned it (1 year), and it has spent almost as much time at their service center as with us. It has stranded us on two trips, by being unable to charge. They have only one "EV" tech, who only seems to be able to call Audi and ask what to do. They give it back to us each time with issues still occurring. They claim they won't fix errors regarding the app, and claim they will only "fix" one error each time it is brought in. This, of course is as dangerous as it is irresponsible. We are being put in constant danger with many of the errors, which can shut down the car unexpectedly...or worse. We would never buy or lease any car from them again. Business "owner" responded here at first with only the main number of the dealership, telling us to "call" for assistance!. That does us no good, as we are already in touch with the people there, who don't do anything. It needs to go in, yet again, for additional errors. Since it is generally in there for 3+ weeks every single time, we can't be without transportation, and they don't always have a loaner. This is basically a NEW CAR! We have had it in for repair almost the same amount of time we have owned the car, and have had it in at least 3-4 times for an emergency electrical system/battery failure warning, which can cause personal injury, fire, or worse. They always return it to us, unfixed. It seems that all they do is delete all the errors, which show up again immediately upon picking up the car. This time, same thing. When texted for a further explanation, we were told that we have to bring it in, yet again, and this time it is likely to take SEVERAL MONTHS TO REPAIR! It seems they will now "try" to repair a cell in the defective battery, but they have to "wait in line" for a special table required for that. This is now beyond our or any reasonable person's limits of tolerance. All this time, we must continue to make payments on a car which we can't safely use...and they never were able to fix the fact that we aren't considered a "key user" by the car, and still can't remotely start climate control in the vehicle. It is in the 90s here, and the car is baking. They gave it back to us this last time, claiming they couldn't do anything, as Audi's server was down for a week. Audi has no clue what to do with electric vehicles! read more

Audi Plano - Car Dealers Near Me - Plano, Texas

Wow, I think we've all had experiences where it was like the runaround trying to get a hold of the right person at a dealership and this place is somehow the coolest and easiest to deal with. I spoke to Nicholas Schultz, who was super professional and helpful, and he got me to one of the managers Josh Medlin that I needed to talk to in a matter of moments I've never had such an easy time accomplishing my goal with a dealership what a breath of fresh air. If you need an Audi, don't hesitate to look for Nicholas with a piece of mind that his team supports their customers. read more

My partner purchased a car here today. While everyone was friendly, it took a long time to get out of there. Unfortunately, as we were leaving the dealership my partner noticed a "burning" smell when the AC was circulating fresh air. We will be getting this looked at by my mechanic before the 5 day window is closed. Depending on how that goes I will update this review. read more

Great experience today (rarely said about any visit to any dealership) Oscar worked to put us in new (to us) 2024 Tesla Model Y. Helped us get the most for our trade and got us on the road in near record time. Thanks again Oscar! read more

I had a great experience at Audi Plano with my Audi S8. Jorge was my service advisor and was outstanding from start to finish--prompt, professional, and extremely communicative throughout the entire process. What really stood out was how he handled my extended warranty company, which was not easy to work with. Jorge stayed on top of everything, advocated on my behalf, and worked through all the back-and-forth to get a $2,000 repair approved and completed without unnecessary delays. Service like this makes a huge difference, especially when dealing with complex repairs and warranty claims. Highly recommend Audi Plano, and especially Jorge, if you're looking for a smooth, stress-free service experience.....and thanks for the loaner car while I was waiting! read more

I had a great experience with Ely when I purchased my Benz. He was helpful, friendly and knowledgeable. Overall I was very pleased and would recommend him to anyone interested in purchasing a car. read more

I had a very professional, timely, and transparent experience with Audi Plano, thanks to Andrew Clark. Andrew Clark is direct, ethical, responsive, informative, and highly professional. Andrew Clark is very personable, and knowledgeable, as you can see through some of our many texts over a 4-5 hour time period. Andrew Clark is demonstrative of a consummate gentleman, provided clarification, photos of his monitor with detailed window sticker pricing, option information, and more. Unfortunately, supply is limited. Therefore, the percentage a dealership takes off a vehicle and the price they are willing to provide for your trade-in, both interchangeable to get to the number being financed, differ from dealer to dealer, and state to state. The amount offered for my trade-in is 17% below the American Express True Car value. The amount offered off the total vehicle price (without registration, tags and related fees, which are approximately $400) vehicle MSRP plus delivery/destination was 3% less. Andrew Clark is a stand out in an industry that is infamous for not being forthright. read more

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I wanted a Daytona Gray RSQ8 they said there aren't any available only one coming in, in the future and none available in Texas regardless of interior color. I found 3 in Texas. Wanted to sell the ones they had. Only after I found a couple was he willing to see if it could be had. Steer clear. read more

Run away, do not walk away, if Mitch the used car sales manager talks to you. = definition of an underhanded used car salesperson. said my trade-in would take a long time to sell. strongly refuted the three findings of my pre-purchase inspection - oil leaks, low and dark oil, dark brake fluid with contaminants. Mitch checked for oil leaks with his flash light and said no issues and that he has a receipt for the oil change. pictures of my inspection showed leaks and a low oil level on the dipstick stick. Mitch is so full of it and thinks he can sell ice in an ice storm. he tarnished the Audi name. Their multi-point inspection isn't worth the paper it is written on. take extreme caution here. read more

I moved from WA and everywhere you go customer service in Texas has been amazing. except for Audi Plano. Tried picking up our car at 7pm. front desk said service is closed. They text us saying our car would be ready at 6:30. we asked how late they were open. they said 8pm. I asked the front desk to go and check and see if they had our key. seems like a bother. there were two people in service- arguing with another customer. uncomfortable. lady who helped me, said next time remember service closes at 7pm..once again I feel like I'm bothering them. then the payment- She said are you using a credit card or debit card I said credit, she said there is a 2.5% service charge for credit card. I laughed. she said it's not automation fault but the credit card company. I didnt have time to explain it to her and opted for the debit card. Then the invoice was wrong! This is 2 for 2 on bad CS, hence the reason for the review. they must have had 40 people working that night and not one person said hello or smiled. seems like a top down issue. read more

I bought a pre-owned vehicle over 18 weeks ago and still do not have the inspection sticker, tags or title yet. Excuses are their trademark. Never, never, never buy a car from these folks. read more

I bought a used BMW X5 at the end of August. A couple of days later, we received some bad news concerning my wife's medical condition which made it financially impossible to keep the car. We returned it within the 5 day, 250 mile "return for any reason" period. I dropped off the BMW and was able to pick up our trade-in vehicle. I was assured there was no further paperwork to do and they would cancel everything out. After receiving the payment coupons from the lender EECU, I call them and was told first that the dealership had contacted them. Later when it still showed my first payment due date approaching I contacted the lender again and was told they had received nothing from the dealership. Here's why they are getting a 1 rating - I've tried to contact the salesman, the finance guy, and the internet sales guy and NO ONE has contacted me back. THIS IS UNACCEPTABLE! read more

Muhammad Mo went above and beyond to make sure I understood all the details and felt comfortable with my purchase. True professional.

This place has the least trustworthy sales people you will ever come across. They will lie to you and tell you a car isn't ready for sale yet, then turn around and sell it to someone else. If you don't want to be treated like a fool, then do yourself a favor and go literally anywhere else. read more

Bought a used 4Runner from them this year. They (or AutoNation) had prepped the car and so changed the oil. I changed it a few months ago to find that whoever did it, installed in the wrong oil filter cartridge. The cartridge was too long; it was therefore engaging the bypass mechanism (this function is to allow oil to the engine if the filter is clogged) so the oil was not being filtered since the filter was changed by them. I first thought there was an issue when the plastic piece provided by the filter kit did not drain any oil from the filter housing, then when I removed the filter cartridge, it was much longer than the proper cartridge. This means whoever they have working on their cars are careless or idiots. I'm very irritated that the low mileage engine has been compromised by their incompetence. Additionally, all the screws and filter itself was over torqued, meaning they used air tools and not using a torque wrench. Avoid AutoNation. Sorry I didn't read the reviews before buying. Another additional...never received my registration, after two months I called and they said that indeed they had it and was sending it to me. All in all... looks like poor quality control, in the shop and in the front office. In regard to Audi's canned response, how exactly do you plan on correcting this issue? read more

Very attentive and knowledgeable staff. Made the drive from Austin to buy because they have a large selection of Audi inventory. Have purchased two Audis at this dealership. read more

Had my two year audi towed there and they won't even look at it for 3-5 days. No loaners available, of course.

If you are considering purchasing a vehicle from Audi Plano, I highly encourage you to go elsewhere. I had been looking at several dealerships, and Audi Plano is the only one where the vehicle that I was shown was filthy inside (what appeared to be dried food on the seats, hair & dust all over, etc.). The salesman was also unwilling to negotiate on the price even a penny, despite conditions such as a cracked windshield, an open recall on the car, and comparable make/models being offered for less elsewhere. Instead, he kept demanding to know why I wouldn't pay that price, so I decided to end the interaction and left. Be aware that they will bombard you with text messages & emails after merely inquiring about a car. I immediately went to Park Place Lexus and purchased a car within two hours of leaving Audi Plano. I am incredibly thankful that my experience at Audi Plano was so poor because I would have ended up with an inferior purchase in every way. At Park Place, I found the same make/model but with a newer year, lower mileage, and far superior condition (not to mention cleanliness -the exterior & interior were pristine), plus they sold it to me for a slightly lower price than the price from which Audi Plano was unwilling to budge. Additionally, the caliber of service could not have been farther from Audi Plano - from the dealership facility itself to the highly experienced staff to the professional & courteous manner of conducting business, Park Place Lexus exhibited class in every way. If you're considering purchasing a pre-owned vehicle, avoid Audi Plano read more

Scheduled an oil change with Audi Plano-aka, Auto Nation. Delivered the vehicle to Audi Plano at 8:30am. They said it would be ready at 12 noon. It was ready at 2pm. (No biggie things happen) Picked up my Audi S5 at 2pm. I drove home which is 10mins away and picked up my wife for a late lunch. We went back to the general area near Audi Plano. I had not been gone from Audi Plano more than 30mins. Then the oil minimum amount light and red exclamation point warning light was going off. So Immediately took it back to Audi Plano. Waited in the near empty service advisor area for 15mins. They took the car back and waited another 45mins for them to determine what was up with the vehicle. They finally said my car was done. When asked what was the problem. He said, we topped the oil off. There was minimum amount of oil in my car..it was near empty. In the future Sewell Audi of Mckinney gets my business. They're obsessed with service and always have been with customers. ***You have been warned**** read more

This was the worst experience I've ever had. Super poor and not consistent communication about timing (told twice it was an express oil change for 1.5 hours) I was there 3.5 hours. Asked four times for an update, didn't get any. The fourth time I refused to sit down again until some gave me an update. Then the dealership made recommendations for immediate services but didn't discuss them with me and marked them as declined in the check out paperwork. they also tried to get me to agree on a service they anticipated I would need, that I declined because it was $$$. But in the final paperwork, that was never listed at all. I will not be returning. They at least washed my car this time. My first time there after spending $$$$ they didn't. read more

Audi Plano (Autonation) has delivered our family excellent service both on the dealership side and the service side. After a recent very poor experience with an alternative provider, Audi Dallas, with a safety/emergency issue with car alarm going off spontaneously on brand new car, we cancelled service with Audi Dallas - Audi Plano Service quickly and efficiently analyzed our issue with a key FOB/locking/spontaneous alarm issue, concluded it was all derivative of a central locking mechanism/faulty door locking/latch mechanism, resulting in the central system not recognizing key. All under warranty $0.00 charge and they were able to arrange a loaner during service. Go to Audi Plano (Autonation) for service and dealing needs, they solve problems and know how to provide excellent client service. Thank you Audi Plano, you have earned a repeat customer. read more

awful shady dealership. came in pre approved knowing exactly what car i want, still tried pushing their own financing on me. came in on day two to finalize application for them and come to find out they never even processed it. spent an hour filing it all out by paper only to get called back hours later saying they're gonna have to go through my pre approval after all.. two days wasted. then, sent over purchase order and label to my credit union on day two only to find out they sold the car from underneath me hours later, and didn't notify me. extremely shady, awful dealership. do not do business with them! read more

A young sales representative named TJ helped us sell our car. He and his Manager were fantastic, helpful, and respectful. Together, they did everything they could to make sure that everyone left satisfied. they were quick, fair and efficient! 10/10 boys! I'm a very satisfied customer! read more

I was inquiring about a car, and had the best service provided to me. Mohamed was very helpful!

They said on the phone they would give me $26-$29k for my car, I told them I had an offer for $27,500, they said bring the car down and they can see if they can beat that. I drive it down and they found absolutely nothing wrong with my car, but couldn't give me more than $27,000. Total waste of time, just sell your car to carmax or carvana. read more

Crooks. Lie to you in finance. Please stay away. Lied about having to have an extended warranty or the finance company would not approve

I signed a work order for $600 to replace a battery. An hour and a half later they called to tell me it would be another $600. A waste of 3 hours of my time. I'm not mad. I'm disappointed. Just be honest. read more

They sold me 2 warranty's that don't cover problems that have. Bought the bumper to bumper warranty and the wheel warranty on a used car, 2 years old with 8,000 miles. I got ripped off and spent $4,000+ on warranties that claims were denied on. I had a lower interest rate on a loan, but they sold me on another loan with a higher interest rate if they would discount the warranty. You can't get through to the receptionist or general manager when you call. Never would I buy doom them again. I should have looked at the 2.4 rating. read more

Needed my breaks done for the first time since buying my Audi. I can easily say the process couldn't have been any smoother! Jorge was extremely knowledgeable, friendly, and I could tell he had my best interest in mind! Thank you so much Jorge! read more

Really disappointed with the service department here. I purchased an Etron GT Prestige in 2022 and have had multiple recall issues with the car. The first time I dropped the car off, I was told the repairs would take a week so I opted to not take a loaner car as they had none available. I picked the car 5 weeks later. I have more recall issues that were brought to my attention back in early August. I called their service department requesting a loaner while the repairs were being done and was told in would be at least 3 weeks before a loaner would be available. So I set the appointment for 3 weeks and when the time came to drop the car off, I was told they had no loaners available and I was not on a list to get a loaner. Fast forward to today and the guy in charge of the loner program tells me there are no loaners available and to try calling other dealerships. The biggest issue I have is not the loaner car problem but this dealerships total lack of communication. No one from Audi Plano has reached out to me since this whole fiasco started. Time for me to find a new dealership and hope they have better customer service. read more

The first dealership I've learned to trust in DFW. I had a few problems with my 19 S5 that I purchased used in January. After a bit of back and forth, the team at Audi Plano took responsibility for an administrative oversight during my purchase where an inspection had been misread, and therefore, my car slipped through the cracks with a few issues. They heard my concerns, took the car, and repaired every single issue. This is a work vehicle for me so while they worked on my car they provided me a Q5 to which kept me moving. Above and beyond. The s5 feels brand new. Extreme ownership means something to me and they took that responsibility head on. Theyve earned my business and should have yours too. read more

Audi Plano was an epic fail today. My husband and I went here so I could figure out what my next vehicle will be as my lease is ending soon. We were there for about 20 minutes and absolutely no one came to even ask if we needed assistance. Also as hot as it is the vehicles inside the showroom were all locked so we could only see the inside of the ones outside in the 100 degree heat. We had several sales folks walk past us and say absolutely nothing. Not even a greeting. If I ever consider an Audi, I won't get it there. read more

VERY sub-par experience. Was working with Shannon, who essentially wasted away our time. We were interested in a particular vehicle but wondered if certain things could be repaired/replaced as part of the deal. Couldn't get a straight answer from him - He kept running back and forth to someone (service department?) and wouldn't ever return with a clearer answer. This is game-playing. You won't win business this way. From the get-go, he had a very fake/phony sort of vibe that did nothing in the way of earning my trust. He was also a little brusque at times, telling me to step aside or move back, instead of being polite and asking in a nice way (remember the word, 'please?'). All in all, as I said, bad experience--they play games, waste your time, and are just untrustworthy. read more

Ask for muhammad nadeem he is really professional and cool! Was willing to do anything in his power to get me the car I wanted , was really passionate about me getting the car and glad we could work a deal! read more