Daniel Allen and Michael Parrish expedited manners rather quickly and got me into the vehicle I was looking for at a great price.

I can not stop raving about my experience at Rusnak/Pasadena Audi! George Pau is hands down the best car salesman I've dealt with and will be the only person I talk to when it comes to buying or leasing a new car going forward. George and his GM Eric made me feel at ease and walked me through every step of my lease deal with little to no pressure. I could have hung out at the dealership all day as opposed to my other experiences when I've stormed off the lot. When I drove off in my new A3 it was a truly amazing feeling! Thank you Rusnak! Thank you George! read more

OMG!!!!! Alex in Audi Sales is AMAZING & AWESOME!!!! He made everything seamless!!! Best sales experience in my 30 years of purchasing a vehicle! I called in, sent paperwork, got approval, test ride and signed! No long wait, No run around! Its my first Audi and I named her "Audree Rusnak"!!! Thanks for everything Alex! Best birthday gift EVER!!! Peace & Blessings Trielle! read more

I went to Rusnak Pasadena today looking to sign a new lease on an Audi. My first lease was an A4 through Rusnak Pasadena in 2013. My second lease was an A3 through Rusnak Beverly Hills in 2015. Both previous experiences went timely and smoothly. Today was a totally different experience! Before going into the dealership I did some research and was curious about upgrading from my A3 to an Q3. I called the dealership prior to make sure it was worth my time to go in. I was told by the receptionist that I would have many options to choose from. I made an appointment for 1:30 and arrived on time. When I approached the receptionist I informed her that I had called earlier that morning and made an appointment. The receptionist slightly yelled (from across the room) for CeCe to take care of me. CeCe had no information on what I was there to do. This was slightly frustrating because when I called to make the appointment I expressed to the receptionist that I was pressed on time. With that being said, CeCe was friendly and was helpful in getting me started. My budget was made very clear to CeCe in the beginning of the meeting because I didn't want to waste any ones time. Time is money, for me and for the sales staff. We proceeded to look at options and I have to admit, I liked what I saw. During this time I assumed my current A3 lease was getting appraised so I would have an idea on what I had to work with. CeCe said that the appraisal manager was busy so we continued to look at other options. The entire time she was aware of my down payment and monthly payment budget. I was also very clear multiple times that the maintenance service fee and wheel package prices needed to be included in my monthly payment for my potential next lease (I know this is usually dealt with at the financial portion of the transaction with a business manager, but after spending multiple hours with CeCe I assumed she had factored that price into my monthly payment). Cut to 4 hours later, after hard negotiation, the sales manager Eric came out to speak to me. He explained this was the best deal I could get. The price we agreed on was more than I anticipated but since I was upgrading I understood. CeCe, Eric, and I agreed to move forward with the sale. Finally, I proceeded to the business/financial manager to pay and sign all the remaining paperwork. He soon informed me that the service fee and wheel package that I had discussed many times during the "sale" process was not a part of my monthly payment. I asked to speak with CeCe to confirm and she insisted that it was a misunderstanding. After a few minutes of talking she admitted that she had not mentioned to her sales manager that I needed the service fee and wheel package factored into my monthly payment. She then proceeded to say that she was only witting down my needs and requests for her own personal notes. She apologized and that was it. The financial manager came back into the room and I expressed that I might need to walk away from the deal if the service fee and wheel package was not included. The financial manger sincerely apologized and actually said, "I'm so sorry. I would also consider walking away from a deal that I didn't agree upon." Unfortunately, 5.5 hours later I walked away from the deal and left Rusnak Pasadena frustrated and in disbelief. I understand that car salesmanship is all about negotiations, but dishonestly and wasting someone's time is not acceptable. read more

Matthew was wonderful assisting my husband and I when we were looking at different Audi models. He was patient, honest, and helpful throughout the entire leasing process. We ended up getting two Audi's from him and we couldn't be happier. If you want someone reliable and comfortable to talk with, he's the guy you definitely want to see. read more

I purchased an A5 from Beshoy at Rusnak. An excellent experience overall. I dealt with him almost exclusively via email to determine the exact car I was looking for. He worked with me over a month's time to work out all the details including the price. The entire process was low pressure and in the end I got an amazing price for the exact car I wanted. When I went to pick up the car, he walked me though every single feature of my car (spent over an hour) to make sure I knew everything. He even called the detail guys back a couple times to put a little extra elbow grease into making sure my new baby was pristine before I left the lot. Even after I picked up the car, on return visits I still get the exact same amazing treatment from Beshoy and company. I can't recommend this dealership (and him) enough. read more

I was searching online for a new Audi Q5 and looking for the best deal. Beshoy was the first to respond to my email from all the Audi dealerships and it was not an automated generic e-mail. He had amazing professionalism and searched for what we were looking for. He was willing to provide us with what we wanted and gave us the best price possible. We purchased a 2013 Audi Q5 from Beshoy Abdou. If you want someone who genuinely believes in great customer service and will take care of you, go to Beshoy to buy your Audi. Plus, he knows his facts on Audi vehicles. Thanks Beshoy for everything! read more

Bought my rs5 here. Complex deal and received stellar assistance from Tez Chu. He worked diligently to keep the deal moving and went the extra mile for me. I would buy here (and from him) again! read more

I was in the old town area and decided to stop by Rusnak to check out some Audi vehicles. I am a Mercedes Benz owner and was curious to see what Audi had to offer. The gentleman who approached me went by the name of Christopher Sy. We took a few test drives and I was impressed. It was slightly difficult to understand his English at times but he was able to get his point across. He carried himself in a professional and gentle manner and I did not feel pressured at all. Although I ended up leaving without a new car that day, I must say my experience at Rusnak Audi was nothing short of exceptional. A+ customer service and I will definitely be back after I do some more due diligence. Thank you Christopher! read more

Johnny Borja is the man! He always takes care of me when I bring my company car in and in a very timely fashion and he makes the experience seem so painless. Someone get this man a raise!!!!! read more

Worked with George Pau here in Audi, provided us excellent service. We just bought an A4 from him, worked out all the details and got us a great deal! Definitely will recommend George to our friends! read more

Cesar Zavala is your Audi go-to guy!! Never have I had such a smooth transaction at a dealership. He was extremely professional, kept his word with everything he said, and was very knowledgeable and answered all of our questions. My wife and I are still talking about how happy we are with the deal and service we received. I had dealt with several dealerships through email and told Cesar what numbers other dealerships were giving us. He got back to me quickly and told us he can beat out all of the competition and asked us to come in. After test driving, we sat down and he provided us the numbers and they beat out the competition, just as he promised. After signing with finance, he spent more than an hour personalizing our new car to our preferences and showing us how to use everything. We were in and out in 3 hours. Thank you Rusnak Audi for the exceptional car-buying experience! read more

I came to the dealership to do some research planning for my next car. Ernnie approached me with a warm smile and made sure I got all the information I needed even though o wasn't buying that day. I will definitely go back and buy a car from Ernnie. If you want to work with someone upfront and honest that gives excellent service, ask for Ernnie. I will recommend all my friends to him. read more

I took my Audi A3 2016 to be serviced for my 5000 miles and also a few other things. Johnny Boria is the best. Pleasant, funny and professional. My car was back to me in the afternoon. It's so nice to get good old fashioned customer service. Someone who really enjoys his job. What a breath of fresh air. read more

I was considering a new car purchase in December and received great service from my dealer Alex Sirani at the Pasadena Rusnak. I was able to purchase a car that I liked at an unbeatable price. Alex is very knowledgable about Audi cars. He's not pushy when it comes to selling me the car. He is patient and tried his best to get me the car I wanted at a reasonable price. After I brought the car, Alex often times follow up with me and make sure to be there if I have any questions regarding the car. Overall, I had a great experience buying my first car. read more

This is such a nice place to stay for looking the MB. Especially the guy called Billy Kwan, he provides excellent customer service, and he is really helpful for your needed. I just got my C class here, so happy! Thanks Rusnak! read more

A couple of months ago, I went to Rusnak Audi to place an order for an incoming A4, and met Adam Kayali, who kindly took me on a test drive and helped me to find the car with the specifications that I was looking for. Adam is one of the most helpful salespeople I have ever met. During my time at the dealership, I always felt that he had my best interests at heart, and that he viewed me as a valued customer. Adam did a great job in making the reservation process as easy as possible, and consistently keeping in contact with me throughout the process. Unfortunately, circumstances changed and I was unable to purchase the car. However, I am extremely happy that I met Adam, and would definitely buy from him in the future when I am looking for a car. read more

Hector Marin took incredibly wonderful care of me yesterday when I went in to discuss the terms of the lease on my Audi Q5. He gave me such an irresistible deal that I drove off in a brand new Q5! His service is personable and he makes things very easy to understand. And he even got all the stuff out of my old car and put it in the new one. I will definitely be back to talk to Hector again! read more

Wow. The most recent fail is their refusal to receive my vehicle for REPEAT repair of zero AC function for another 3 weeks during 90-100 degree August weather. Thanks guys. They did not fix it the first time, and now cannot be bothered to spare me another inconvenience and notable discomfort. 'Luxury' products/service provider?? Nope. Don't have time/interest to invest in much longer review except to say that the initial suck of Rusnak Audi had to do with failure to file transfer paperwork with DMV up to 4 months post trade-in despite requests to the extent that fees falsely under MY name were approaching collections. Didn't receive an apology from them during rectification process - not even a phone call from a manager. Why would I ever give these people my $ again? Can't think of one reason. read more

I live in the San Francisco Bay Area and have been looking to replace my totaled 2014 cpo S5 for about a month. I couldn't find any similar cpo in my area so I reached out to dealerships around the state. Rusnak Audi had two and I proceeded to negotiate for one over the phone. This brings me to the reason I am yelping to begin with. Koni was the salesman who helped make the deal. He was honest and fair and helped in any way he could. He even picked me up at the airport. I purchased the car sight unseen and it was everything he said it was. I was very happy with the negotiated price and am very happy with the car. I would highly encourage anyone, anywhere, who is in the market to purchase an Audi to seek him out. Thank you Koni, you did an outstanding job. read more

Rusnak Audi is an outstanding dealership that provides the most elite customer satisfactory purchasing experience. I've gotten my 2nd Audi there within 4 months thanks to Ernnie Chan leading me every step of the way. I never though you can purchase a car outside of your own residential county. But Ernnie managed to not only save me time but make the whole process Smooth as silk. I would be willing to drive from Bay Area to LA just to buy a car from Ernnie. He really opened my eyes in car buying. Thank you Ernnie and Sam for the best experience and I will keep referring friends and family to Ernnie. read more

I bought a 2014 A4 yesterday from Guan. It's my first time to buy a car. I got really good service and satisfied price from him. He is a good dealer. I have a good experience here. read more

I had an excellent experience at Rusnak Audi in Pasadena. I called in the beginning of the week and made an appointment with Danny Ranft. I met with him today and managed to work out an amazing deal on an A3 and they also took in my current lease (Ct200h) and took care of that for me as well. He was extremely friendly and was not pushy at all. He answered every single question I had and was very professional. I am very pleased with the high quality service that Danny provided. I highly recommend Danny Ranft if you plan on purchasing a car from Rusnak Audi in Pasadena. read more

George is the best sales I have ever seen! He make my purchase of a 2017 Audi A4 easy and hassle free! Definitely will come back!

I bought my e-tron from them in 2017 and everything was fine until Niko left. Now, I can't get anyone to call me back. I've left a message with Jose in Service over a week ago and he never called me back. I've been calling their service dept for over a week and I can't get anyone to answer the phone (it just rings and rings). Also, there's a guy in the service dept, Rami or something, who is incredibly rude and lied to me about my car the last time I took it in. Don't know what's going on with you guys but your service has gone waaaaay down in the past year. Never buying another Audi from Rusnak again. read more

I had one of the best sales experiences of my life, working with Gilbert Tapia at Audi Rusnak. He was very professional, kind, knowledgeable and got me an amazing deal on a beautiful new 2017 Audi A4. Gilbert is amazing, friendly and will help you find exactly what you're looking for. I've never really enjoyed shopping for a car before, but after meeting Gilbert I realized it can turn out to be a joyful experience to find that car you've always wanted... especially when you get a great deal too! read more

Thank you to Jared Saucedo service advisor and Marco Yepez they were very helpful to me great service!I definitely recommend them. Nur Bitar read more

My husband and I stopped in on Sunday and met with Koni Koniotis, and he was absolutely incredible!!!! He told us he could beat anyone in town and the next day we were in and got our A3! Koni was incredibly professional, knowledgeable and took true care of us through the entire process. Being pregnant he even made sure I had lots of snacks and water while we were there, the attention to detail and the thought he had throughout the process was the best in town! There was no hassling, back and forth it was the cleanest process and deal from start to finish. Even the General Manager Sam at the end of the deal made sure to introduce himself to us and welcome us to the Rusnak family which we have never had at any other Audi Dealership. The professionalism stems from the management down. If you are looking for an incredible deal, and a seamless process make sure you go to Koni and Rusnak Audi! We love our A3!!!! Thank you Rusnak team & Koni, we are excited to be part of your Audi family! read more

This is for the SERVICE DEPARTMENT ONLY. Do not come here if you want your car serviced. I have a very long story that is too long to post here but basically I had low pressure on my tire. They told me I had a nail in my tire and they said it couldn't be patched. The car is a year old and I had bought all of the extended warranties so this was definitely covered. I asked Jim Gonzalez to check the warranty. His words, "Don't worry about it, I'll take care of it." I asked him again to check the warranty because I figured it would be covered. He said the same thing again and then said he would take care of getting me a loaner and would let me know when the tire was replaced. I left the lot with the loaner signed out. I got a call from Jim 2 hours later asking me what tire needed to be replaced. WHAT?! I gave him the info anyway. I get a call back 5 minutes later telling me I need two new tires and what the cost would be because the tread was low and warranty wouldn't cover it. WHAT?! Classic bait and switch. I told him he said he "would take care of it" twice. He said he couldn't and that I would have to buy two new tires. I couldn't deal, so I had my husband call. Same problem, and my husband told him that Costco had the same tires for cheaper. Jim's response? "Well go to Costco then." Great idea! EXCEPT: The dealership was CLOSED and I had a loaner. Couldn't get to my car until the next day. We called early the next morning, couldn't reach anyone until 10:30am, at which point we spoke to Vince. He agreed to waive the installation fees and then said he couldn't have our car done until Friday afternoon - and we were leaving out of town Friday morning and needed our car. So he let us keep the loaner and waived extra mileage fees. Honestly made no difference because the experience was so ridiculous and Jim was so unprofessional. When I went to pick up my car 4 DAYS LATER, I had to wait 45 minutes. For what? I don't know, given that they said my car was ready. All in all - avoid this place like the plague if you want your car serviced. This is absolutely not what I expect after paying so much money for a car. read more

This was by far my best experience purchasing a car! Cesar Zavala was great, very responsive to my questions, got us a great deal and made the process easy. After purchasing the vehicle, I noticed that the rear tail lights were not working. Cesar and his manager, Aaron, were concerned about the safety since we were driving at night with 2 kids. They made it a priority to take care of the issue. Aaron even offered to have the car delivered down to South Orange County to save us the hassle of having to come back. Excellent customer service and great pricing! read more

Wow--what a great experience. Ricardo Torres was friendly and knowledgeable. He was also very honest and that is what made our trip to Pasadena Rusnak so great. I recommend him to everyone and we will be back nancy i read more

Koni was awesome! He worked very hard to get us exactly what we wanted. My entire experience at Rusnak Audi could not have been better.

I bought my Audi several years ago and still have it. I wish other car dealerships have their culture of treating customers right. My Audi had some issues but they took car of them. They understand who are their customers. read more

I've been extremely patient (more than 1 year), but this last straw broke the camels back. The leasing experience of my Alfa Romeo SUV was a disaster. I agreed to payment and option within first 20 mins of meeting the sales guy, then waited 4.5 hrs for the car to arrive from a lot that was 5 miles away. He said the spare key was lost and I'll have it in 2-3 weeks. It took 9 months of emails, voicemails, and text messages; but what did the trick was calling their corporate. Now, I go in at a different Alfa approved service center for oil change and they say I have to pay even though I fully paid Rusnak (which is transferable service according to Rusnak) at the time of leasing. I called Rusnak and they said they no longer service Alfas and their warranty service system doesn't function at the moment. They'll call me on Monday (I had called Saturday morning). It's not Thursday. I've emailed, called every day since Monday. No answer. This dealership sales cars worth mid 6 digits, but their service is not even worth 6 cents. Unbelievable! read more

I don't usually write review unless the services is extremely good. I had a very good experience when I first dealt with George Pau in Year 2013. Because of his excellent service, we drove 30 miles to Rusnak/Pasadena Audi and we were not disappointed. We briefly discussed with George on the phone on what we like and upon our arrival at the dealer - he already pre-screened the inventory and showed us the model with the interior we loved. He walked us through all the necessary steps for leasing and it was the smoothest transaction we had ever experienced as compare to any other car dealers. Signing the paper works were also smoothly conducted and the overall experience in the Rusnak/Pasadena Audi was amazing. George, thank you for giving us such a warm, friendly, and professional service and we will continue to come back to Rusnak/Pasadena Audi because of your excellent service as well as the top notch products you carries. read more

To start off, we have leased many cars from Rusnak for several years and as usual, we drove off very satisfied in our new car. This time we leased not one, but TWO Audi's with Alex Sirani. Alex was exceptionally helpful, patient & genuinely courteous. We leased a 2016 S3 and a 2017 A4, both of which were not in stock on the lot; nonetheless, Alex went above & beyond to locate us the exact Audi's we wanted with every spec included and got the car to us the next day. He truly showed us that he cared for our satisfaction & desire. As one may imagine, leasing one car is a headache as is, but Alex made leasing two cars super easy & nerve-free. As loyal & happy customers, we highly recommend using Rusnak for your auto sales and leases. read more

Got a Q3 from Guan at Audi Pasadena here. He's been extremely helpful and straightforward with everything about the car. Most importantly, he was also able to get me a decent price :) Highly recommended for any of your future Audi purchases read more

Ask for Cesar Zavala! Or look for the "mr nice guy" face (you'll find him!) he is as helpful and humble as he looks. Helped me get my first purchased car with amazing deals. Habla español también ! read more

Worst service in all Audi dealers in the LA area! They told me it would take 2 hours for a scheduled service, but it took more than 3. In addition they lied and told me my breaks are worn, but I just had them changed. They told me there is a recall on a part and I wont be charged. No shit! It's a government recall! the service advisor told me my car is ready and is being washed. 40 min later he went to check on it and came back and lied to my face that they are drying it. I went to check and it was parked. No washing. No drying. I complained and had to go and get my own car from the carwash all soaped up and dirty. Complained to the manager and he didn't care that his service people are liars! Stay away if you value your time. These people are liars and crooks. read more

My recent experience dealing with Rusnak Audi in Pasadena has been exceptional enough to motivate me to write my very first review on Yelp. Yes, my very first. I cannot vouch for every member of the personnel at this dealership but had an unexpectedly positive experience purchasing my new A5 Cabriolet via fleet manager John Edwards. I'm going to go out on a limb and assume that those in the hierarchy there aren't paying him nearly what he's worth and for the above-and-beyond service and honesty he provides to their customers. If they were, he'd not be sitting at a desk in Pasadena but living off the interest of his earnings on a tropical island somewhere. I've purchased many different vehicles of different makes and in different states. This was, by far, my best experience at any car dealership. John Edwards immediately and appropriately treated my partner and I as intelligent potential buyers deserving of a good deal, fair price, and that I've-truly-found-my-dream-car feeling we all seek. Right from the start, John actually LISTENED to everything we asked, had to share, or were concerned about. He answered every question honestly and directly and paid noticeable attention to exactly what we were looking for in a car and payment plan. We also made John's job all the more difficult by changing our minds a few times about whether we wanted to buy or lease or include a trade-in or not. John was surprisingly patient throughout the entire process, quick to address every new direction, and presented us with as many options as possible to see that our individual needs were met. He was even very informative on just what the purchase price included and how new registration, plates, etc. would be handled as I'm new to the state of California. My new Audi was ordered and delivered exactly on time and as expected. I truly found, with John's patient help, the car that perfectly suits me. John Edwards impressed the heck out of us. He made the purchase process very easy for us, ensured we had EXACTLY what we'd hoped for when first visiting the lot, encouraged us to take the time to review all possible options and test drive different vehicles, and to be forthright with any and every question or concern we had and continue to have even after our purchase we're so thrilled with. We have already talked up John to our friends and will continue to wholeheartedly recommend him to any in the market to invest in a luxury vehicle to make their individual "car dreams" come true. You'll find what you're looking for at Rusnak Audi IF you work with John Edwards personally. Everyone deserves their first wholly positive car-buying experience. Thank you again, John! Justine M. and Devon A. read more