I went into this hardware store Wed night and asked an older gentleman at the checkout desk which…read morehornet spray he would recommend as I have a huge hornets nest in my house. I was disgusted by how I was treated. He was aloof in his attitude and shrugged his shoulders in a "I am not here to help u and could care less" attitude. He stated he doesn't have a recommendation. Wow thanks buddy- your helpful!!People like this shouldn't work in a small town hardware store. The guy needs to retire or go to therapy. He was a bitter old man that should go sit at home and be miserable. I will never go back. I will take my business to Home Depot from now on! I can see why this tiny overpriced store is so lacking of customers all the time!

One Star!!!!!!! WHY!!!!!!!!!! Oh! Because the store is no longer here. Looking for a tissue to…read morehold back the tears. Honestly when they were still in business there was a friendly group of people here at the Tewksbury location. Now that their gone I'm the only tool around. Oh well time to check out the competition! Hope all the employees and proprietor are doing well in any of their endeavors.

Outstanding service, it's like going back in time, employees available to help you with…read moreprofessional advice, several registers open for easy check out, and vast product selection, this is my go-to store

This has always been my go-to hardware store, more helpful than the big box stores and they do…read morecarry most products and do offer assistance. My bitch is as a veteran they make it VERY difficult to get a veterans discount which they do offer but only on certain purchases. I am sure Ace hardware can afford it. Why so inconsistant?

Service was amazing! That's why I keep on going. the locally owned business is professionally well…read morestaffed

From the owner: Your family-owned hardware store, here to serve our community! Whether you're a pro or taking on a…read moreDIY home improvement project for the first time, we're right here in your neighborhood with the expert advice, tools, equipment, and products you need to get the job done. We're here to help -- come in and see us today!

Excellent service. Friendly people that know you by name, pet friendly and very good variety…read more Prices reasonable. I go there for all my gardening needs. Whenever there is a weather crisis, they always have what the others are out of. Highly recommend.

Every single time I've consciously made the effort to support local small businesses and do my home…read moreimprovement shopping here I'm left smiling! The customer service alone, making actual eye-contact with a helpful associate who asked ME if I needed help is always a far cry from having to wander aimlessly around like "walker" out of The Walking Dead looking for help finding a 3/8" nut! The store is always so welcoming, the front doors propped-open for fresh air, the great job they do setting up the goods for display, and there are always a hundred other little things I want to pick up while looking around! But let's talk real talk.....how can you beat the Benjamin Moore quality, selection, and ease of work with? And how much easier is it really to just swing into the parking lot 50' from the entrance and not have to worry about the hustle-bustle of the orange madness or the blue lagoon!?. This store is a comforting presence whenever I have any home improvement ideas, issues, or emergencies. The owners are salt of the Earth folks with kids of their own and I always enjoy spending a few extra minutes at the end of my purchases talking with them. I go there for EVERYTHING from a light bulb, to a rake, to all of my paint! I've also witnessed them many times consulting with, answering questions, and offering their expertise in an excited and friendly manner with customers on bigger projects they were taking on! It's so simple and it SHOULD come easy but it's such a lost "thing" in our present time. Go here!

very helpful service yesterday. they always have given me good advice=but the help from sue and…read moremike in paint dept was awesome,, thank you.

I have been here many times as a Bedford resident, and I have always found the staff to be very…read morefriendly, helpful, and knowledgeable. Highly recommended!

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

I always come in with random wants and needs. From fishing hooks to a leather boot brush and they…read morehave it all... Literally! The service is great as you are greeted while walking in. And to me it's significantly better value to support local rather than a big box store. I will be a continued customer

I must say the butt patch on the manager's jeans is what keeps me coming back. It is magical. So…read moresad they are closing. Besides rocking such a stylish butt patch, the manager Mike has an encyclopedic knowledge of shovels...and basically all digging instruments. Gonna miss that patch :(