Used to be pretty bad with Items often out of stock - empty areas and hooks on shelves, items not…read morepriced. However, in the past year or so, has greatly improved with good inventory and helpful employees.

Be aware that online store deals and in-store deals are not the same. When you order online the…read moremerchandise does not come from your store. I found a snowblower online that had free delivery as a current promotion. I bought it from the store but they were not offering free delivery. If I had purchased it online it would have been shipped from a warehouse somewhere with free delivery.

This is the place to go for your hardware needs. Nice, friendly and knowlegable people are here…read morelike Manny and his son Mike. They do a good job making keys and advising for your painting work, You won't get the charm of Coolidge Hardware at many hardwares. They listen to what you need and are friendly. You get that special warm feeling of being appreciated as a customer. This is rare today. Coolidge Hardware is a part of the culture of Watertown and has been for a many years. We are kucky to have them here!

Great selection and a very helpful staff. Manny helped me find exactly what I needed. Awesome store.read more

Shopping for a Weber grill for Father's Day gift. At Home Depot and Lowe's it took forever to find…read moresomeone to assist us and when they finally did, they had nothing in stock. Went to O'Connor today and was immediately assisted by a pleasant young man with a clipboard. He found the grill in store (same price as the other stores) and rang up the order saying O'Connor would deliver it in a few days, no charge. Amazing! It was like the service we used to get in America before the 2020 scamdemic changed everything. Definitely shop here if you remember what good service was like years ago!

An oasis in Billerica, I was STUNNED to find this place via a Google Ads for a specific item that…read morethe big box utility stores that we all know and hate, did not carry the item I needed. But O'Connor's did. I have an affinity for small hardware stores. But could one call O'Connor "small" at all? I was blown away by the façade when I first laid eyes on it, a massive store with an outdoor section and equally as big parking lot. My only gripe is with whoever created the in/out sections of the parking lot, why are there no straight lines to the areas you have to get to and all of these random curbs? Once inside you're basically inside a Home Depot without the tall ceilings. This is definitely the largest hardware store north of Boston that doesn't start with a H or L. As my eyes began to wander in amazement, I looked through some of the aisles of items I was not in there looking to find. Kitschy signs, funny decals, all of those items you'll ONLY find at one of these throwback types of stores are what bring me back to going to stores exactly like this with my grandfather back in the 80's. I finally made it to the back of the store, with the help of one of the very kind teenagers who guided me in the right direction, in fact he took me to exactly where I needed to be. Quick checkout with very good help at the front, they weren't "understaffed" in any way even as businesses struggle. I don't have the historical nature to compare this to the "good ol days" of O'Connor's from 10-20 years ago like another reviewer did. If that's the case, do you just want everything to be a Lowe's? I sure as hell don't. Things are out of stock because the world has been thrown a curveball the last two years. I would never blame a mega corporation or a small town hardware store for items being out of stock. I'll return here as often as I can, great experience all around.

This store never fails to disappoint me. From the lack of…read moreanything I ever go there looking for. The awful store layout and the lack of staff out on the floor to ask for help. I leave here disappointed more often than not. Ok for propane refills. The former Maynard location was better in all ways. Better selection, better layout and better staff.

Absolute best customer service I've seen in a long time. I called in morning because I discovered a…read moredifficult to find Yeti wheeled cooler and this place was last to have it anywhere around and not only did these guys hold it for me, they held it all day till 530pm even though 3-4 other people offered cash on the spot. Just awesome service and I'll be sure to recommend this place to anyone!!

Overpriced products by opportunists. $48.00 for a fifty lb bag of salt? .............read more

Great store. Great selection. Great service. And all around great people…read more Kevin and all the guys on Team Fells are the most thoughtful, helpful and resourceful crew you'll ever have the privilege to meet. And it's my dog Fox's favorite store to visit whenever we're downtown.

Lorden True Value Hardware is the kind of store that reminds you why local hardware shops still…read morematter. The first thing you notice walking in is how organized everything is. It's not overwhelming, and it's not bare -- it's just well-stocked with the things you actually need. Whether it's plumbing parts, paint supplies, lawn equipment, or random hardware pieces that big-box stores somehow never have in the right size, this place tends to have it. What really sets it apart is the staff. Instead of wandering around trying to decode aisle numbers, someone actually steps in and helps. And not in a pushy way -- in a knowledgeable, practical way. You explain what you're trying to fix, and they help you think it through. That kind of hands-on guidance makes a huge difference, especially for home projects that aren't straightforward. There's also something refreshing about the pace. It doesn't feel chaotic or corporate. It feels steady and reliable. You can get in, find what you need, and leave feeling confident that you bought the right thing. If you value knowledgeable help, a solid inventory, and a store that feels connected to the community rather than just operating in it, Lorden True Value Hardware delivers. It's dependable, well-run, and exactly what a hardware store should be.

I really appreciate having Lorden's in town and I go there as often as I can rather than hauling up…read moreto HD. The staff are so knowledgeable and friendly and they'll go to backbreaking lengths to find what you need. Lorden's is my go-to for household needs, from canning supplies to paint to equipment rental to custom cut glass to lawnmower parts and yardwork tools to lightbulbs to plumbing and electrical supplies... everything I could want. They will special order what they don't carry. Support the community - Shop Lorden True Value!

Working on a piece of sheet metal and need shears. Figures it was at 4:55 and they close at 5…read more But I called and they said they would wait. I got there in 10 minutes and BOOM they were there waiting. Got my shears and finished my project. They are AWESOME!!!!!!

Dispite it being a small store they have Year round "seasonal supplies". Got to look up on top…read moreshelf for off season supplies like pool/spa, camping items, fans, heaters, fireplace supplies and they have more stuff out back. It's not advertised, so just ask. It's my local go to place for gardening supplies, potting soil, perlite, vermiculite, mulch, peat moss, spark plugs, oil, mixed fuel for outdoor equipment, the random screw or bolt, ceiling hooks, command strips, rope, duct tape, flexi-seal, spray paint. They have dog / cat food and litter and toys/treats. Some stores have farm items, chicks and feed.

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.