I used to love coming here, but now things have gone downhill. You have to order on a kiosk which is fine, but the staff are rude if you try to ask a question and just tell you to use the kiosk. They will actually ignore you for quite a while just to tell you to use the kiosk without even asking what you need.
They used to allow bring-your-own reusable cup for coffee, but won't do that anymore.
Today was the last straw for me, I ordered a sandwich and took it home to eat. I should have checked it there, but as I was the only person who had an active order I figured it should have been correct. They gave me the completely wrong sandwich, including bacon which I cannot eat. I also paid extra for avocado and there was none on the sandwich. It was a $14 meal so I called to ask about a refund, and they told me there was nothing they can do as they were already closed for the semester. Very disappointing that my meal was ruined and they wouldn't do anything to make it right. read more