Disappointed Despite Great Customer Service
I really wanted to love this place because the food looks absolutely amazing in the pictures, but unfortunately, my experience with the food did not live up to the hype.
First, I want to give credit where it's due--the customer service was impeccable. Everyone was friendly, everyone spoke, and the cooks were also very pleasant. We placed our orders through the kiosk, and the entire ordering experience was smooth.
Unfortunately, the food was a different story.
I ordered the Fruity Pebble Pancake Platter with pork bacon as my first order and the Cinnamon Toast Crunch Pancake Platter with bacon as my second. We also ordered a side of hash browns, bottled apple juice, and a Cookies & Cream Frappe.
The pancakes looked incredible, but unfortunately, the flavor just wasn't there for me. I expected the pancakes to actually taste like the cereals they were named after, but I didn't get much of that flavor at all. In my opinion, the food looked much better than it tasted.
There was also a strawberry drizzle on the Fruity Pebble pancakes that wasn't mentioned in the menu description. This is especially concerning for me because I have an allergy to real strawberries. I had a slight reaction after eating it. I feel that ingredients like this, particularly potential allergens or toppings that aren't obvious from the description, should be clearly listed on the menu.
The Cookies & Cream Frappe was another disappointment. It cost $6, but it tasted much more like coffee than cookies and cream. I did get a piece of Oreo, but I didn't really taste the cookies-and-cream flavor. There was also what I felt was way too much chocolate syrup around the sides. For $6, I expected much more from the drink.
The hash browns were okay it had a butter flavor to it , but overall, I left feeling disappointed with the food.
I also noticed the restaurant has around 13,000 Instagram followers, and based on the photos and hype surrounding the food, I expected the actual experience to be much better. Unfortunately, for me, the presentation lived up to the pictures, but the taste did not.
I would definitely come back for the customer service, but based on this visit, I wouldn't recommend the food without some improvements. Most importantly, I think the menu descriptions need to be more accurate and should clearly identify ingredients and toppings that could be important to customers with food allergies. read more