Posting here, only because the owner of this company responded to my Google review with some b.s. and I couldn't respond because google doesn't have that feature, and I couldn't update my review because it was maxed out, so here's my further response... for those interested in the O.G. review, look the school up on Google and you'll see it for context.
To the owner, I have a few points... I don't know the way you do things generally, but again, based on your review responses when you get a negative review, you find a way to turn the microscope around on the reviewer. This shows a lack of accountability, and the way you do it shows a major lack of maturity, or concern to maintain proper business ethics and conduct.
On to the response you provided to my review...
- To post a very small portion of the conversation that was had, of course, the portion that happened after payment was secured, and to act like that was the conversation and your business practices weren't shady... SHADY
- When your employee misleads someone who is very clearly asking for "Austin Driving School", multiple times in the phone conversation, into paying $95 for a test at a different school... SHADY
- To lie to my son, telling him he missed his appointment and someone was there with the time blocked off for the test, and then try to charge him a missed appointment fee or whatever you call it, when a person already (over)paid $95 for it, and when your business tried to change the appointment day/time after the appointment was paid for, and when the customer was ready for the appointment but nobody was at your business to pick up the phone by the time of the appointment, and your own employee who the communication was managed through the day before and who tried to reschedule, told us that nobody was there, but that she was on the way there... SHADY
- To start talking down to my son like he was your own son, before getting checked by his father who you obviously didn't realize was listening to the conversation... SHADY
- To call and text my son after I posted my review on Google, to HARRASS him and try to get my contact information... I'm pretty sure that's ILLEGAL, and yes, SHADY
- To essentially berate and talk down to another 15 year old customer who posted a review of her own, obviously terrifying experience, and turn it around on her calling her naive and a scared little girl who needs to grow up... SHADY
- To video tape the minors in your car, without PARENTAL consent... ILLEGAL and SHADY
- To berate and make fun of your young customers (who are minors) who are scared, nervous, etc... all things normal kids will be when learning how to operate a 3000 to 5000 pound vehicle... SHADY
I could go on, based on the reviews, and I'm sure you'll have something charming to say that proves how great of a human being and business owner you are.
I don't wish you ill-will or bad business, but you messed with the wrong father's son, and the public deserves to know. I do wish that you learn your lesson and stop treating kids poorly and as opportunities to make extra money. read more