I am submitting this complaint to formally report an extremely negative and unacceptable experience with this driving school.
This business has failed to show up for my son's scheduled driving lessons on three separate occasions. There was no advance notice, no phone call, no text message, and no email. We only discovered the cancellations after arriving at the location. On one occasion, my son was left at the school without an instructor, which is both irresponsible and concerning.
I attempted multiple times to contact the school by phone and left several messages, but no one returned my calls. When I finally reached them and raised my concerns, they made false claims that they had contacted me, which they did not. There was no apology, no accountability, and no effort to correct the situation.
In addition, the staff members I interacted with were rude, dismissive, and highly unprofessional. Instead of addressing the issue or offering solutions, they showed a complete lack of respect and concern for parents and students.
Based on my interactions, it is clear that Richard Reyna (the owner) and Dawn (the manager) showed no concern for the inconvenience, disruption, or safety issues caused by their repeated no-shows and poor communication. It feels as though this business is only interested in collecting payment and does not care whether students are able to complete their required driving instruction.
This business is unreliable, disorganized, and unprofessional. I deeply regret choosing this driving school and would never recommend it to any family. I am requesting that this complaint be documented and reviewed so that other consumers are aware of these practices and so that the business can be held accountable. read more