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    Varsity Tutors - Austin - In-person tutoring in Austin offered through the Varsity Tutors platform

    Varsity Tutors - Austin

    (35 reviews)

    For my first session, the tutor was 20 minutes late to the online session. She did not introduce…read moreherself or provide clear explanations or expectations. She was distracted and disengaged. She seemed to be looking at something online that was unrelated to the tutoring session. I ended the session early because it was unproductive. I do not trust this organization to hire tutors of quality after this experience. They refused to provide me with a refund, even though this experience was terrible.

    I would give them zero stars, if possible…read more Great service in creating the account and putting my student in front of a tutor. The tutor turn out to be a retired Chemistry professor who spent 15 minutes complaining about the fact that VT assign to him too many students and he didn't have time to take care of anyone. We changed tutor. My student has a question, the same answer was given three times. Finally it came out that my student had not clearly understood what an isotope is. The tutor replied "you should know what an isotope is". We finally gave up and requested to cancel the subscription. They told me to consider it a done thing. One month later, mid-December, I was charged 324$ on the credit card. I called them to ask a refund and to finally cancel the subscription for good. The reply was that the contract does not allow for refunds, only for credit. When I promised to write this review, they told me "ok, we will put you in contact with the special requests team"... Our experience has been that of incompetent tutors and a scam-like approach to billing. At the time of writing I am not sure yet if they plan to bill me again in one month. Don't give your credit card number to this people.

    Varsity Tutors - San Marcos

    Varsity Tutors - San Marcos

    (3 reviews)

    The tutoring itself was fantastic. I set up my account over…read morethe phone with April, and she advertised to me that sessions would be 4 - 1 hour sessions each month, on a weekly basis. Sessions got set as 2 hours. After 2 weeks I realized I had used up all of my hours which was not my intention. I called them back to discuss and Mark told me over the phone that I set up my account wrong. I informed him that I didn't set up my account, and that I had done it over the phone. He informed me that someone on their end must have messed up. I requested to change to sessions every other week at the 2 hour interval, and he told me that he could set that up. Now my account shows that I have no sessions scheduled, so I think they cancelled my account! Not very easy to work with on the client relations side, definitely do not recommend. After another call they set me up with a couple more sessions which I appreciated. Recommend being very clear over the phone because sometimes the agents can set up the account incorrectly

    UPDATE: Thank you Sarah for your diligence and…read moreunderstanding. You treated me like a valued customer not a $$$, worked me and gave me several options to best address my needs. Paid over $2k for hours over tutoring that my daughter was not able to use prior to expiration. With COVID19 cash is tight and my daughter is taking classes online, had hoped to use all those hours we invested in. We were only given an option to extend if we bought another package. Will never throw free money to this company again. It's very clear that this company is all about the money and does not care about their customer

    Learnlee - educationservices - Updated May 2026

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