Under a previous owner our second floor attic space suffered a bad rat infestation prior to the cedar shingle roof being replaced with a stone tile roof. As far as we could tell, after moving in, the re-roofing with stone tile had mostly rodent-proofed the attic, but the insulation was completely ruined with rodent droppings and urine, and the flooring and exposed rafters were covered with the same. As we were planning to install a whole house fan, which vents into the attic, we wanted to remove all of the rodent messes so that they would not be blowing around when the fan ran. After reading a lot of reviews here on yelp and elsewhere we decided to ask Attic Projects to evaluate our situation.
Attic projects answered the phone as soon as I called and the representative was able to schedule a visit by the estimator, Chase, for the next day. Chase contacted me ahead of his visit, and was on time. He was very knowledgeable and answered all of our questions. He spent a good half hour or hour in the attic taking photos, and noted all of the areas that we thought needed to be rodent-proofed to prevent future access, and suggested a number of other areas we had not thought about. He spent an additional hour or so discussing the pros and cons of various re-insulation options, and explained in detail exactly what services were to be provided. These included the removal of all attic debris (including soiled insulation, old pieces of lumber and plywood, old unused HVAC conduit from earlier furnace installations by previous owners, and other random junk), vacuuming of the entire attic space of all dust and droppings and small debris, the sanitation/sterilization of the cleaned attic space, rodent proofing potential entry points, and installation of replacement insulation. He then ran quotes to show pricing for the different combinations of insulation options. Later that day he emailed the quote, and also provided the photos taken of the attic interior.
After we decided to go with Attic Projects for the work, the process of setting up the contract and paying the initial 10% deposit was very simple and handled by the front office by phone and email. They were up front about explaining that payment by credit card for the non-deposit balance of the job would incur a 3% surcharge, and that personal checks were not subject to this fee.
On the day of the scheduled job, Chris, the crew manager, contacted us by text an hour before their scheduled arrival time to confirm they were on the way. The crew (Chris, Eli, Jordan, and Daniel) arrived on time and placed protective coverings on the walls and floors and doors between the attic access and the front door of our home to avoid causing any damage while removing the debris, doing the vacuuming, and bringing in new insulation. They worked hard all morning, first bagging the debris and hauling it out, then vacuuming the entire attic area, completing the rodent-proofing of potential entry sites, and sanitizing the attic area. At this point, while they had lunch, we were invited to inspect the area and note any followup areas for them to address.
After their lunch break, they addressed the few areas we thought needed more attention, and then set to completing the job by installing the new insulation. Then they carefully removed the protective materials from the walls etc. and vacuumed the hallways, stairs and entryway to remove any remaining dust, wood shavings, etc. Throughout the entire process the crew was very professional, communicative and polite, and answered every question we had. The finished product was everything we had been told to expect.
We would highly recommend AtticProjects, and Chase, Chris, Eli, Jordan, and Daniel, to anyone looking to get this kind of work done. read more