I'm going to go ahead and preface this review by saying I never leave reviews. I'm generally easy going and not much bothers me. This being said, I really wish I could give this establishment ZERO stars.
Our mom had booked a surprise birthday tour for my sister and I, and we were so excited to experience something as unique as this. This place has nice reviews and seemed competent, so we couldn't wait to get in the air. All they asked was to arrive 20 min early, and being the respectful people we are, we adhered to the rules and then some by arriving over 20 min early, just in case. Upon arrival we filled out the very short waver after about a minute, then proceeded to wait for the next HOUR AND A HALF FOR OUR RIDE. I am really not sure about any business taking this long to provide its own services..? Isn't that just basic business practise?? I cannot think of a single alternate instance that had a worse wait time than this. It looks and feels very bad for even the most patient customer. Honestly, we are both patient as long as you keep us in the loop--which honestly, after all the surprises we never felt we actually were. Mind you, this is their most EXPENSIVE tour, and our mom booked it happily and even PAID FOR ADDITIONAL goodies including a birthday banner and champagne, which was advertised to be given in flight. Our pilot finally comes in after about ten years, and no banner. No champagne. All we received was an afterthought of yet another set of excuses that one of their team members was supposed to pick these things up but...he just didn't? Never got around to it?? At this point, I am honestly sorry I did not cancel this flight and demand a full refund.
The flight was fine. We ended up getting the smallest aircraft which I also don't believe was advertised but we understood it as yet another excuse to add to the list.
Maybe we could have dealt with all this incompetence if not for the icing on the cake: our mom called to ask for a simple refund for the items we did not receive, that again, she paid a lot of money for. She has been flat out ignored and then told quite plainly that a refund is impossible as somehow, the exclusion of these items is now OUR fault?? For what, being on time?? Being more professional than your entire establishment? What on earth kind of business are you trying to run? Why would you blame your customer for your own incompetence unless you know you've messed up? A real business would admit their mistakes and do their best to make amends to their PAYING. CUSTOMER. But no apologies here, absolutely nothing: you are expected to accept their ridiculous excuses graciously, and even pay EXTRA for it. Any complaints result in flat out rudeness and extremely UNPROFESSIONAL conduct.
In short: DO NOT BOOK WITH THIS COMPANY. They will promise all kinds of things and fail on every account to deliver their own service. I have no idea how they remain in business. They provide false advertising and give excuse after excuse as to the reasoning behind their glorious incompetence, anything but actually provide you the services they claim to offer. read more
