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Simi Valley, CA

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ATI Restoration

4.1 (56 reviews)
Open • Open 24 hours

Services - ATI Restoration

Mold remediation

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Drywall lumps and bumps
Vanessa S.

Updated review now that the job is complete. Overall the experience was typical of every other contractor I've ever dealt with. I don't know if it's just the culture of the industry or what but they are always horrible communicators. Customers have their houses torn up for weeks and it's really frustrating to not have times and dates and follow ups from the project managers. I had to call way way too many times and write a negative review on Yelp to finally get someone's attention. I was contacted by the regional manager Drew who I got the feeling was annoyed he had to look into the problem. At one point I got a "You're killing me" comment. I questioned why the estimate for drywall repair was almost as much to replace the laminate flooring for the entire downstairs of my house. First I was rebuffed, then I was told I was right and they changed it. Then I had to contact Nathan who was the project director who then referred me to call Dan. So it's this big pass off and so many phone calls all the while I waited months with bare concrete floors. Dan was very nice, Tatu the painter was very nice as well...they were great to have here working. Although I'm not 100% happy with all the work. The drywall has some lumps and bumps, there's small things I feel they missed. I will include photos. I should call them back to fix it, but I don't want to have it be months again and I'm just so done dealing with contractors. I'll probably just find someone else to fix the blemishes later. I'm giving 2 stars because they did do the work and complete it (1 star)and I did get a response from the review (2 star), however I cannot justify it as a good experience for these reasons 1) It took way too long in the first place to get anyone to start the work. Too many unreturned phone calls that I had to go up the chain to figure out what was going on 2) The attitude of the Regional manager Drew just left me with a sour opinion. Yea he was helping me...but very begrudgingly. I saw on another review that said Drew was rude. You guys definitely need to have a talk with him about an attitude adjustment. 3) The work was not exceptional. Minus 3 stars so that leaves my review at a 2. Please be more mindful that your customers are living in a torn up home and want it restored in a timely manner. Please treat your work as if it was your own home and experience. If you wouldn't like it, we won't either.

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Ask the Community - ATI Restoration

Review Highlights - ATI Restoration

“We were displaced from our home for six months, Mike worked with us along the way to give us a peace of mind.”

Mentioned in 9 reviews

Read more highlights

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818 Air Duct Cleaning

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I called and spoke to Robert which gave me much relief after speaking to some pretty awful air duct…read moreguys. One of them told me he was coming at 3:00 for an appointment that I didn't book. Robert was on time, respectful, knows his job inside and out. He also goes the extra mile. I had knocked a window panel off the rail and he not only fixed it for me, but he also put a cap piece on the end so it wouldn't slide off again. Like myself in my business, he is not the cheapest air duct cleaner around, however I want the job done well, one time, and that is what Robert's goal is and it's how he runs his business. He cleaned everything out meticulously and also went on the roof and cleaned the vent up there, too. I encourage anyone needing help after seeing an error message on your dryer like an "d95" type, it's time to give Robert a call. He also has a lot of expertise in many other areas related to appliances too. But best of all, He comes out to Malibu!

Robert was super informative, helpful, and easy to work with. He came on time and with all of the…read moresupplies he took a look at our ducts specifically our dryer that was malfunctioning and did a thorough clean of the entire duct which was very much needed. In fact, it was so dirty that we started feeling increased airflow through our HVAC system after he cleaned everything out. When he noticed some things that were off about our dryer, including the fact that it was 27 years old. He recommended that we get a new one and stopped his work immediately and adjusted pricing to follow. Overall will absolutely use his services again because we definitely need to get these ducts clean more than once and he was the right guy for the job.

NexGen HVAC & Plumbing

NexGen HVAC & Plumbing

(124 reviews)

Julian was great, super friendly and informative, honest with what we needed, was able to explain…read morethings simply. He was honest with what work could wait and tried his best to work on the pricing with us, Julian gets 5 stars. Nextgen home office or management or whatever you want to call it gets maybe a 3/5. Jasmine was not super helpful, short and cold communication and didnt offer anything helpful then comically hung up on Julian and me when she offered to hold our quote for only 1 week when i was explaining my financial situation. Overall good service but beware of the upsell. Again, Julian and his coworker Eddie 5/5 technicians.

I had a very unsettling experience with this company, which apparently works with Home Depot for…read morewater testing and treatment. After buying appliances at Home Depot, I was asked if I had water issues (which I do), and they offered to send someone to test my water for free and recommend solutions. Simple enough -- or so I thought. Instead, I got a series of texts from someone telling me that every adult in my home needed to be present during the appointment. They kept pushing about who would be there and even asked if my husband would be home. As a woman handling this appointment on my own, that immediately raised red flags. It honestly felt like I was being second-guessed because I'm a woman -- like my input wasn't valid without a male present. If I had been a man, I doubt my account notes would have been described as "very vague" just because I booked a free water test. The entire situation felt more like a high-pressure sales setup than a genuine consultation to help with water issues. Their reasoning? They didn't want to drive back later to explain equipment options to anyone else, due to gas costs. That's not my responsibility as a customer -- especially from a company tied to Home Depot. Overall, this felt unprofessional and honestly discriminatory. If you're considering water testing through Home Depot, be careful who they send. This didn't feel like a trustworthy or customer-focused experience. Also, this company is selling their machines for double what they're worth and it's pretty simple to hire a plumber to install them for you and buy one directly from a water softener and whole home water filtration manufacturer. Do a little research on how much these machines cost, I've found ones with excellent reviews for about $4/5k total. This company is selling theirs for $10k

ATI Restoration - damagerestoration - Updated October 2026

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