I walked into there shop I needed my charging port cleaned because my charger wouldn't stay in…read more Took them barely any time to clean it and send me on my way. The staff was super friendly and helpful. I even bought a new case for my phone and I was expecting something over priced. No not at call, very affordable and quick service. The only place I'll go to get my phone fixed from now on!

I had my iPhone screen replaced here in Aug 2020 and paid $180, later that year my phone screen…read morewent black. I took my phone to the apple store and they would not replace or repair it as the issues were due to dropped mobile replacing the screen and getting glue in places they shouldn't have. I ended up having to buy a brand new phone. They are not an authorized apple repair center and I would definitely not recommend going here.

Let me start off by saying my phone screen had been broken for a while and I dropped it and it…read morewouldn't work at all. I rushed around town trying to find somewhere to fix it and I decided to call a place at the mall. The man who ran the business and worked there said that he can fix it, I asked how much it would be he said "no price". Which I knew it wouldn't be free. I went because I was desperate, I got there he looked at my phone, he said he could do it, and that it would be about 30 minutes. I asked him numerous times how much it was going to cost and he said that he would tell me after the service was done. I noticed a sign on his stand that said "stating at $39.99" so I didn't think the price was going to be awful. After going back and fourth with him for a while I let him fix the phone and waiting for about 25-30 minutes. I came back and was very happy about my phone being fixed and it worked great. I then asked him how much it was going to be and he said$270. I said that I was not paying that much, after a while he dropped it down to $250, I then had to make a call about getting payment, I had my card in my hand and he said I could go to the atm, I said I was not going to pay cash and that I was going to pay with card. He then dropped it down to $230 but with tax it was over $250. After arguing with the price he took my card out of my hand and started walking away with it towards the atm. I took the card back out of his hand and explained that I would not be paying with cash. Eventually, he dropped the price to $240 not including tax. I thought it was done there. I then get a fraud alert on my phone from my card for a very expensive charge and another charge. I have not used the card anywhere out of the regular in the past week then that place. Do not recommend. Do not go!!

This store was absolutely amazing. I was helped by a very kind man named Kane. He doesn't like…read moreraising canes which is weird but I'll find a way to get over that. He was extremely helpful and kind and I appreciated all of his help and patience. 100000/10 experience. I HIGHLY recommend.

My husband and I went in to discuss service options. We worked with Desa. She was very helpful and…read morenice. Very knowledgeable and gave us options to mull over. Regardless what we decide to do, we appreciated Desa.

I went in to get my phone fixed because I thought the charge port was broken. Turns out it just…read moreneeded cleaning which they did for free. My phone works great now. I would recommend going here if your phone is broke. The staff is friendly and knowledgeable.

I went in two weeks ago to get my screen fixed for an 8 for the third time my screen was not…read moreproperly put in my screen fell out when I took my case off to clean it my whloe screen disconnected from my phone I call today to see about getting my screen repaired because when I went 2 months ago they told me 30 day warranty keep in mind now itsonly been two weeks he tells me I have to pay another price then says there is no such thing as 30 day warranty BAD SERVICE why should i have to pay when you guys didn't put the screen on right?!!!?

BEST customer service I have ever had at an A T &T store!!! After experiencing difficulties with…read morebrand new equipment at another location a friend strongly recommended the SW Plaza, Veterans Pkwy, location. Daniel Hardin and Joe Rudis both assisted me. They were kind, returned the malfunctioning equipment, replaced it, installed the software while making sure the sound and SIM card were functioning well. They also saw to it that I got the very best deal possible. While I was there, several other customers came in declaring this was the best store, with the best service. Everyone masked, well distanced, curbside available. At the other location I waited an hour even though I had an appointment.

09/03/25 Paige and Zack did not have ethical behavior…read more Paige was telling Zack what to do voicing her opinions in front of all customers. This behavior was very unethical. Zack then refused to help and suggested the customer go to another store that was not open. I have been a customer of AT&T over 40 yrs and was very dissatisfied with the customer service presented from these 2 employees. Very sad that employees don't understand how to act in front of customers. 1 star is too good for this experience.

I would like to extend a commendation to the AT&T location on Jason Place in Chatham, Illinois…read more They have successfully retained two exceptional employees who have consistently exceeded expectations. Sarah and Virginia have consistently provided outstanding support during my visits, a level of service I have observed them extend to all customers in the store. Their expertise and proficiency in their roles are evident. The customer service provided by Virginia and Sarah significantly surpasses standard expectations. I highly recommend recognizing their exemplary performance, potentially with an increase in compensation.

Went in to get a new phone for my dad! Charles was super friendly and helpful and we got in and out…read morevery quickly! Also, note about Verizon. My experience has been that the company as a whole is willing to work with their customers and they are helpful and accommodating inasmuch as they're able!

Kwadjo was very helpful and very personable! He really knew what he was doing and helped me to get…read moremy son a new phone and answered all of my questions!