Kwadjo was very helpful and very personable! He really knew what he was doing and helped me to get…read moremy son a new phone and answered all of my questions!

Incompetent fraudsters. Accessory purchased 7/23. No receipt provided because they have gone…read morepaperless. discovered it was not the proper accessory. I've been trying to call for several days to find out what the return process was. I went out there today and was told that all returns were being done online. I was given a link. In going to that link I was taken to a chat program. After 45 minutes I was told that I needed to return it to the place I had just left. I went back and was told, for the first time, not when I purchased the product, not when I was on the chat, not when I was there the first time, earlier that day, but just now, that they have a 14-day return policy and that since this was day 16 they would not processing a return. Now mind you, I understand there is a pandemic. But that pandemic has not one time prevented them from billing me every penny and on the day it was owed. So it seems like the pandemic gate only swings one way. Terrible service. Makes Comcast look like five-star hotel service by comparison.

I went in to get my phone fixed because I thought the charge port was broken. Turns out it just…read moreneeded cleaning which they did for free. My phone works great now. I would recommend going here if your phone is broke. The staff is friendly and knowledgeable.

I went in two weeks ago to get my screen fixed for an 8 for the third time my screen was not…read moreproperly put in my screen fell out when I took my case off to clean it my whloe screen disconnected from my phone I call today to see about getting my screen repaired because when I went 2 months ago they told me 30 day warranty keep in mind now itsonly been two weeks he tells me I have to pay another price then says there is no such thing as 30 day warranty BAD SERVICE why should i have to pay when you guys didn't put the screen on right?!!!?

This store was absolutely amazing. I was helped by a very kind man named Kane. He doesn't like…read moreraising canes which is weird but I'll find a way to get over that. He was extremely helpful and kind and I appreciated all of his help and patience. 100000/10 experience. I HIGHLY recommend.

My husband and I went in to discuss service options. We worked with Desa. She was very helpful and…read morenice. Very knowledgeable and gave us options to mull over. Regardless what we decide to do, we appreciated Desa.

Very knowledgeable above the other tmobile stores who sent me away without fixing my issue. The…read morestaff is very friendly and courteous as well.

Shitty service, no knowledge about their job. And LAZYYYYYY. I walked in there to see about fixing…read moremy phone they tried telling me there is nothing they can do and I had to go home with a not working cell phone. Had to tell them I pay for insurance and I wasn't leaving without them doing something.

09/03/25 Paige and Zack did not have ethical behavior…read more Paige was telling Zack what to do voicing her opinions in front of all customers. This behavior was very unethical. Zack then refused to help and suggested the customer go to another store that was not open. I have been a customer of AT&T over 40 yrs and was very dissatisfied with the customer service presented from these 2 employees. Very sad that employees don't understand how to act in front of customers. 1 star is too good for this experience.

DO NOT BUY S PHONE HERE, This location is an Authorized retailer, NOT a company AT&T Store. My 80…read moreyear old mother came to this store to upgrade her old iPhone, the salesperson not only lied to her and sent her home with the new phone without properly completing the set up. but also added a new line to her contract without telling her. It appears to be his attempt to work around the improper set he performed on the phone. When she went back for help to get the new phone working properly she was told they couldn't help her. I took her to a company owned store where they were very helpful and spent a lot of time trying to figure out the problem, tried resetting her Apple ID so we could log out and reset the phone but and after two trips they couldn't fix her phone so I transferred her phone number to my contract and got a new phone and tried to return the phone she purchased but the manager wouldn't help because I wasn't set up as an authorized person and the only way I can get them to even consider a return is to bring my mom in person (a 1 hour drive each way) They really don't care about you after they get your money. Be sure you deal with a corporate owned AT&T store if you want to get any reasonable assistance.

I walked into there shop I needed my charging port cleaned because my charger wouldn't stay in…read more Took them barely any time to clean it and send me on my way. The staff was super friendly and helpful. I even bought a new case for my phone and I was expecting something over priced. No not at call, very affordable and quick service. The only place I'll go to get my phone fixed from now on!

Michael at Dropped Mobile provided excellent customer service and fixed my Galaxy S20. He helped me…read moreget my old phone up and running while my new phone was being fixed. Highly recommend.

I made some plan changes at another AT&T store and my account had issues. I went in and Jalen was…read morevery thorough in explaining different charges and also fixed the extra billing plan that was left on from before. Thank you, Jalen!!!

Lexi was our customer service representative and she did a fantastic job! She was friendly,…read moreknowledgeable, and so helpful. She did everything that we asked her to do even though what I needed done was somewhat convoluted. I appreciate great customer service especially since it is so hard to find lately. Lexi is a superstar!!!!

Run, don't walk, away from this store! I had to spend over 6 hours between 3 phone calls over 3…read moremonths with corporate AT&T to get my bill corrected after trading in my phone for a new one. I was told my bill would be reduced under a special trade-in promotion, that the new phone would be zero cost to me. My bill shows a payment plan for 38 months at a total cost of $700 for the new phone and corporate could find no record of my phone being traded in. They ran a credit report on me without telling me, nor my permission (which wasn't necessary as I have been an AT&T customer since 1985). They were supposed to email my receipt to me (which I never received), they told later I would have to come in to the store to get it, when they could have simply emailed it upon my request. An iphone in another state was added to my account (never had iphone & never will). Corporate was appalled at all the errors made by this store AND the errors were made by an employee who told me he was the manager!

this place is way better than the corporate stores on wabash or 6th st and grand, friendly staff…read moreand they take care of you even if you aren't buying something unlike the other stores in springfield