I made some plan changes at another AT&T store and my account had issues. I went in and Jalen was…read morevery thorough in explaining different charges and also fixed the extra billing plan that was left on from before. Thank you, Jalen!!!

Lexi was our customer service representative and she did a fantastic job! She was friendly,…read moreknowledgeable, and so helpful. She did everything that we asked her to do even though what I needed done was somewhat convoluted. I appreciate great customer service especially since it is so hard to find lately. Lexi is a superstar!!!!

This store was absolutely amazing. I was helped by a very kind man named Kane. He doesn't like…read moreraising canes which is weird but I'll find a way to get over that. He was extremely helpful and kind and I appreciated all of his help and patience. 100000/10 experience. I HIGHLY recommend.

My husband and I went in to discuss service options. We worked with Desa. She was very helpful and…read morenice. Very knowledgeable and gave us options to mull over. Regardless what we decide to do, we appreciated Desa.

I went in to get my phone fixed because I thought the charge port was broken. Turns out it just…read moreneeded cleaning which they did for free. My phone works great now. I would recommend going here if your phone is broke. The staff is friendly and knowledgeable.

I went in two weeks ago to get my screen fixed for an 8 for the third time my screen was not…read moreproperly put in my screen fell out when I took my case off to clean it my whloe screen disconnected from my phone I call today to see about getting my screen repaired because when I went 2 months ago they told me 30 day warranty keep in mind now itsonly been two weeks he tells me I have to pay another price then says there is no such thing as 30 day warranty BAD SERVICE why should i have to pay when you guys didn't put the screen on right?!!!?

09/03/25 Paige and Zack did not have ethical behavior…read more Paige was telling Zack what to do voicing her opinions in front of all customers. This behavior was very unethical. Zack then refused to help and suggested the customer go to another store that was not open. I have been a customer of AT&T over 40 yrs and was very dissatisfied with the customer service presented from these 2 employees. Very sad that employees don't understand how to act in front of customers. 1 star is too good for this experience.

DO NOT BUY S PHONE HERE, This location is an Authorized retailer, NOT a company AT&T Store. My 80…read moreyear old mother came to this store to upgrade her old iPhone, the salesperson not only lied to her and sent her home with the new phone without properly completing the set up. but also added a new line to her contract without telling her. It appears to be his attempt to work around the improper set he performed on the phone. When she went back for help to get the new phone working properly she was told they couldn't help her. I took her to a company owned store where they were very helpful and spent a lot of time trying to figure out the problem, tried resetting her Apple ID so we could log out and reset the phone but and after two trips they couldn't fix her phone so I transferred her phone number to my contract and got a new phone and tried to return the phone she purchased but the manager wouldn't help because I wasn't set up as an authorized person and the only way I can get them to even consider a return is to bring my mom in person (a 1 hour drive each way) They really don't care about you after they get your money. Be sure you deal with a corporate owned AT&T store if you want to get any reasonable assistance.