Alex & his crew continue to go above and beyond to ensure our system is doing what we want. They…read moreprovide what you want and need, not the most expensive. I have been buying AV equipment from Sundown One since 1976 (I started early in my life). I'm still using a turntable from the 1980's and still buying new equipment today. What more can you say about supporting local expertise.

We just bought a 55" Samsung and Sonos sound it's great after the Sony was just over priced at Best…read moreBuy never could get sound bar to work .over 3500 for those. We now have much better pic then Sony and sound bar that works .Thank you SunDownOne .

There's a reason they're fading away. Only person working was gone for 10 minutes until I knocked…read moreon back door. Just wanted a pair of headphones!

The workmanship is great but it's the people that make this place outstanding!…read more On 09/24 I called Benchmark to see if I could get an FM modulator installed 09/27 on my girlfriend's car for her birthday. I realized the timeline was tight but I had a short window to sneak her car over there while she was away on a trip. At first he said their schedule was too tight for 09/27 but after I explained my predicament he said he'd get me in on 09/27. First, the fact he realized I was in a spot was awesome and it made my life a lot easier right there. I took the car in at 3pm. The technician started working on it at 3:20. They had planned for 90 minutes of work and I was quoted accordingly. The technician finished in 1 hour. Without me saying a word they corrected the bill and charged me for an hour labor instead of 90 minutes. How many places do that?! Last, the car is 11 years old and when the technician was looking at things with me inside the car he noticed the cigarette lighter plug in socket was not tightly secured. In fact, it was hanging out and looked ratty. I never said a word about it but he messed with it a bit so I know he noticed it hanging out. When I got back in the car I noticed he had resecured the cigarette lighter. He just took it upon himself to do it. All combined? 5 stars across the board in every possible way! Nice work guys!

The guys at Benchmark fixed some work I had done at another shop, as well as added a sub in my…read moreBronco. Very informative, great people to work with! Highly recommend!

During my most recent visit to SPI there was a handful of businesses that I hadn't written a review…read morefor yet. This Best Buy being one of them. This Best Buy that has been on the west side of town for many many years was at one time a hotspot. I remember years past at Christmas time you could not pull in the parking lot. Now this was back before online shopping and Amazon Prime were a thing. People flocked to this Best Buy. Games. CDs. DVDs. Gameboys. Now this location has tons of bigger ticket items. And mainly cell phone stations. We were there for a new iPad, cover, and case -- as well as a Chromecast or Firestick. My mom found the iPad and accessories she wanted and I went and grabbed the firestick. The guy that helped mom was super knowledgeable and able to get everything she needed with ease. We checked out and on our way we went.

I would give -0- stars if I could. Worst experience in my life. Spent $2,000.00 on computer only to…read morehave computer lock up before even getting to actually setting up. You cant talk to a live person from the Springfield store as I was told they are not accepting outside calls. Great customer service. NOT. GEEK SQUAD from a foreign call center had no clue, kept asking what do you want me to do? FIX IT. Its brand new.

I have been an amateur audiophile for decades and two years ago decided that when I retired I…read morewanted an outstanding new sound system, thus beginning several years of research, reading, and listening- but nothing really grabbed me. Then I discovered the Legacy Focus SE tower speakers in several issues of "the absolute sound" where they featured their annual High-End Audio Buyer's guides and Editor's Choice Awards. Fabulous write-up that highlighted terrific sound and a value well above its super-reasonable price point. Music to my ears. After two + years of all my research I was knocked over on the great sound that exceeded all the others I had listened to from showrooms to annual hifi shows, that were several times the price and more. The Legacy SEs were a big WOW. I also wanted to combine my two existing towers (four total)- one pair was dedicated to music and one pair to home theater, and so when I asked the local dealer James from Destination Hifi about doing it and he told how he could easily get it done, with James' superb technical guidance I combined two sets of tower speakers into one set of tower speakers- the Legacy Focus SEs. Needless to say I was totally knocked over by the big sounding Legacy Focus SEs that had the sound I wanted to hear- super realistic with a fabulous sound stage that was just amazing- like all the performers are in the center of my living room. I also opted for the Legacy center channel for TV and movies, their top one of that line that again was amazing for a great price, and a Legacy subwoofer. I have had the new system for about a month now and there are not words to describe how great it sounds on CDs like Yello, which has one in particular (their 30-year reunion) that is off the charts, to vocals, to tamer music. Last night we watched an action movie with lots of sound affects and we felt like we were in a large custom high end movie house flying the helicopters. One must have for the Legacy Focus SEs is additional super dense rubber feet that Legacy calls "pucks" that the existing rubber feet slide into which I was provided for no extra charge. I have a stone floor and they made a huge difference in the quality of the sound. What a treat for me after all these years of finally getting speakers the quality of the Legacy Focus SEs. It was meant to be I guess. I hope to have many years of exciting listening ahead and have cancelled a couple of trips so I can enjoy my total entertainment room set-up. For me, my once in a lifetime investment in top music listening gear with the Legacy speakers is an utter joy.

I called this guy and inquired about audio equipment. He quoted me a price of 95 bucks. I went to…read moreone of his competitors and got a price of $10. I called this shop back and the owner's response to me was, "whatever" and then hung up on me. This guy isn't worth your time. Spend your money somewhere else.

When dealing with Dave over the years, this was a stellar place to do business. For me, that ended…read moresadly yesterday. I highly recommend Mark and the Luthier Shoppe. All I wanted to do was buy a combo amp and the "owner", while being on the phone passed me from one employee to another and then got condescending. Mark was more than happy to sell me a nice combo tube amp. Dave, thanks for the years of service and congrats to the new family addition. Troy finally sold me a small piece I wanted, but it's always sad to see an idiot that doesn't understand customer service in a place I've done business with for many years. But, like he told me: "There's always online."

This the target closest to my hotel when i am here for work…read more Has all the things i forgot, the guacamole for the taco party i was invited to, the gift card for a co-workers wedding... It's one with a grocery portion, so that is very nice for me! Never too crowded and open later - bonus in my book. Staff has always been friendly and i enjoy coming here to shop!

I ordered three packages of turkey for drive up order, did not get any and they did not take off…read morebill. When I called, they were not helpful, insisting, I could take care of it online so tried again while on the phone and explained how it did not work. The item was not received, so it would not let me choose it under fix issue. Over $20! Then, he said, I would have to come in.

Went in to get a new phone for my dad! Charles was super friendly and helpful and we got in and out…read morevery quickly! Also, note about Verizon. My experience has been that the company as a whole is willing to work with their customers and they are helpful and accommodating inasmuch as they're able!

Kwadjo was very helpful and very personable! He really knew what he was doing and helped me to get…read moremy son a new phone and answered all of my questions!