While we have had no real problems with actual doctor visits at Prairie, they are impossibly…read moreunresponsive when it comes to any dealings with anything outside that, such as calls about insurance, prescription refills. They do not employ voice mail, which I understand, but frequently calls that are made do not ever make it back to the doctors' attention. They need to take a hard look at where these gaps are occurring and try to address them. There is no quality checks in place in terms of post-appointment surveys that would catch this kind of thing. Robert L.

My husband had cataract surgery in June. (Both eyes) Surgery went ok but result was less than great…read morein one eye. The real issue for is that they are apparently running a scam with the HSHS Surgery Center. HSHS tried to overcharge us by $1400. Prairie Eye did over charge by over $2,000 we have requested a refund but to no avail. This practice is in Bankruptcy court so avoid being over charged and go somewhere else.

Definitely had a great experience with Lens Craters of Springfield, Illinois.. after my yearly eye…read moreexamination.. Riley was very helpful and professional during my frame selection.. as a added bonus.. she was complimentary on my frame choice... thanks again Riley Rooster (Uncrustable)..lol

I went in to see about having lenses replaced in a pair of existing glasses. I walked in and a…read morewoman greeted me. I'm assuming she was in some type of management position because she appeared to be training the woman sitting next to her. I said I'm wanting to see about having the lenses replaced in these glasses. First of all, she looked at me like I had two heads and then said, for a warranty. I said no, just to have them replaced, my insurance will pay for lenses but not frames. She took the glasses from me and looked at them for a minute and twisted them a bit and then told me she "would say no". She didn't trust the integrity of the glasses that when the lenses were popped out they wouldn't break. That may be, though I have serious doubts. However, she seemed much more interested in what she was doing on the computer. She was also very dismissive about the entire idea of replacing the lenses. There are plenty of other places to buy glasses that aren't Lens Crafters or one of their many subsidiaries.

This is the best place in Springfield to get glasses hands down!…read more Every time I go here they provide exceptional service. Chuck and Angela are kind, understanding, and have a wonderful knowledge of the product they're selling. I bought 2 pairs of glasses there for a very reasonable price. They have a promotion where you can buy 1 complete pair and get the second pairs free. I shopped around and this was by far the best price in town with the best service to boot. Stop in and see Chuck and Angela today!

Terrible customer service. I went in for a yearly eye exam and contacts. They sajd they wanted to…read moredo a procedure to check my eyes and bill my medical insurance also. I left with no prescription or contacts. I do not recommend ​

The Staff and Doctors are exceptional here!--very knowledgeable, helpful, patient, and kind. I…read moretrust the care I receive from them.

went back for another eye exam. I called bard optical in August of 2023 they said they had a full…read morebook and scheduled me 5 months out for a appointment in December i recorded my phone call and got a nice recording of bard scheduling me a appointment 5 months out in December of 2023 you can listen to the recording on bard optical reviews on google. https://youtube.com/shorts/GSwXyky8Muw?si=o_HPMoe6YFgJb6Oq

Mara was fantastic with the technical stuff before I saw the doctor. Listened to all of my concerns…read moreand explained things so I understood. She put me at ease. Dr. Oberreiter is very knowledgeable and helped me understand the big picture. In this season of life, my eyes have been impacted by lack of sleep and general overall health. Dr. Oberreiter took time to explain things for the future and how I can help myself now. Everyone in the office handles themselves politely and professionally. Very good experience for myself and our young adult children!

Was told when I made my appointment my insurance covered? Everything then got a bill for $45, total…read morescam

The moment I walked in I was greeted! My eye exam went quick, and with in 30 mins I was picking out…read morenew frames! Emma took the time,didn't rush the process. She had great knowledge with each frame I picked out. I would for sure recommend Eyemart! Thank you so much Emma I love my glasses!

Glasses broke before warranty was up . They were not able to replace or repair.Just wanted to sell…read moreme a new pair. Why would I do that if you're not going to cover my old pair?What was the purpose of me paying for warranty.Stay away!

I love all the people that work in the office. They are always kind and friendly. Dr. Kane has gone…read moreout of his way to help me and has seen me right away when I had problems.

I had a complete eye exam and had a great experience. The staff was friendly. I felt Dr. Kane…read moreperformed a very thorough exam. He seemed very knowledgable. I was happy that they accepted my eye vision insurance. I will return next year for my annual exam.

Easy online checkin; didn't have to wait long in waiting room. Technician seemed to know her stuff,…read moretests were painless. Dr Hill is amazing; very personable and knowledgeable. If I had a negative it would be the costs. Glasses are very expensive but then what isn't these days.

My family has been taken care of by Dr Hill for more than 4 generations!! We always receive quality…read morecare from Dr Hill. I appreciate his vast knowledge and his very kind attitude. The staff are all very nice and very competent! My family would highly endorse this practice!

I wouldn't go anywhere else! Dr. Henderson and staff are wonderful. Always thorough, answers all…read morequestions, works with you on various option decisions.

With four family members in glasses and going to several different optometrists over the years, we…read morehave found a new provider to keep with Henderson. They don't try to push a "special eye health exam" which of course is not covered by insurance but instead tell you about your health as part of the service. The doctors and staff were friendly and helpful. The lady who actually ordered our final glasses was very knowledgeable and even knew our insurance benefits without us reminding her like other places. Will definitely be repeat patients!