I went in to see about having lenses replaced in a pair of existing glasses. I walked in and a…read morewoman greeted me. I'm assuming she was in some type of management position because she appeared to be training the woman sitting next to her. I said I'm wanting to see about having the lenses replaced in these glasses. First of all, she looked at me like I had two heads and then said, for a warranty. I said no, just to have them replaced, my insurance will pay for lenses but not frames. She took the glasses from me and looked at them for a minute and twisted them a bit and then told me she "would say no". She didn't trust the integrity of the glasses that when the lenses were popped out they wouldn't break. That may be, though I have serious doubts. However, she seemed much more interested in what she was doing on the computer. She was also very dismissive about the entire idea of replacing the lenses. There are plenty of other places to buy glasses that aren't Lens Crafters or one of their many subsidiaries.

My self in my husband went into Lind's crafters to get her eyes examined…read more I was offered nowhere to sit so I was forced to go outside and stand out in front of the store now. I'm sitting in my are waiting for my husband to get his eye exam on and I think i'm gonna find another place

This is the best place in Springfield to get glasses hands down!…read more Every time I go here they provide exceptional service. Chuck and Angela are kind, understanding, and have a wonderful knowledge of the product they're selling. I bought 2 pairs of glasses there for a very reasonable price. They have a promotion where you can buy 1 complete pair and get the second pairs free. I shopped around and this was by far the best price in town with the best service to boot. Stop in and see Chuck and Angela today!

Terrible customer service. I went in for a yearly eye exam and contacts. They sajd they wanted to…read moredo a procedure to check my eyes and bill my medical insurance also. I left with no prescription or contacts. I do not recommend ​

The Staff and Doctors are exceptional here!--very knowledgeable, helpful, patient, and kind. I…read moretrust the care I receive from them.

went back for another eye exam. I called bard optical in August of 2023 they said they had a full…read morebook and scheduled me 5 months out for a appointment in December i recorded my phone call and got a nice recording of bard scheduling me a appointment 5 months out in December of 2023 you can listen to the recording on bard optical reviews on google. https://youtube.com/shorts/GSwXyky8Muw?si=o_HPMoe6YFgJb6Oq

Mara was fantastic with the technical stuff before I saw the doctor. Listened to all of my concerns…read moreand explained things so I understood. She put me at ease. Dr. Oberreiter is very knowledgeable and helped me understand the big picture. In this season of life, my eyes have been impacted by lack of sleep and general overall health. Dr. Oberreiter took time to explain things for the future and how I can help myself now. Everyone in the office handles themselves politely and professionally. Very good experience for myself and our young adult children!

Was told when I made my appointment my insurance covered? Everything then got a bill for $45, total…read morescam

The moment I walked in I was greeted! My eye exam went quick, and with in 30 mins I was picking out…read morenew frames! Emma took the time,didn't rush the process. She had great knowledge with each frame I picked out. I would for sure recommend Eyemart! Thank you so much Emma I love my glasses!

I am currently in the Springfield, IL store to do a re-style of the 2 pairs of glasses I purchased…read moreonline and the manager Shannon (?) is acting like she would rather I did a refund instead, which was very disappointing, because I spent almost a half hour selecting new frames. She also was saying that I had to pay the difference between one of the pairs because she had to do the restyle "by the brand" (?) The Eyemart Express Return/Exchange policy stated that if I am "not in love w/ the fit or appearance, to please visit a store and they will be happy to assist me". Well Shannon is NOT happy to assist me and very condescending towards me. Since she gave me such a hard time about doing the restyle and terrible service, I sadly decided to do the refund like she first suggested. I was really excited about the frames I actually had a chance to try on in person, but due to her obvious disdain of helping me, I have to take me business elsewhere.

I love all the people that work in the office. They are always kind and friendly. Dr. Kane has gone…read moreout of his way to help me and has seen me right away when I had problems.

I had a complete eye exam and had a great experience. The staff was friendly. I felt Dr. Kane…read moreperformed a very thorough exam. He seemed very knowledgable. I was happy that they accepted my eye vision insurance. I will return next year for my annual exam.

Easy online checkin; didn't have to wait long in waiting room. Technician seemed to know her stuff,…read moretests were painless. Dr Hill is amazing; very personable and knowledgeable. If I had a negative it would be the costs. Glasses are very expensive but then what isn't these days.

My family has been taken care of by Dr Hill for more than 4 generations!! We always receive quality…read morecare from Dr Hill. I appreciate his vast knowledge and his very kind attitude. The staff are all very nice and very competent! My family would highly endorse this practice!