While we have had no real problems with actual doctor visits at Prairie, they are impossibly…read moreunresponsive when it comes to any dealings with anything outside that, such as calls about insurance, prescription refills. They do not employ voice mail, which I understand, but frequently calls that are made do not ever make it back to the doctors' attention. They need to take a hard look at where these gaps are occurring and try to address them. There is no quality checks in place in terms of post-appointment surveys that would catch this kind of thing. Robert L.

My husband had cataract surgery in June. (Both eyes) Surgery went ok but result was less than great…read morein one eye. The real issue for is that they are apparently running a scam with the HSHS Surgery Center. HSHS tried to overcharge us by $1400. Prairie Eye did over charge by over $2,000 we have requested a refund but to no avail. This practice is in Bankruptcy court so avoid being over charged and go somewhere else.

Bergh White Opticians is a one stop shop for all of your eye care needs. They have the best…read moredoctors, an eye glass section that is our of this world and the most friendly and considerate staff. If you are in the market for a new eye doctor or just want to get some smoking hot spectacles, then look no further than Bergh White Opticians... a family owned and operated business that will welcome you to the family! Shirley J., Jerome, IL

Superb customer service. The only place I will ever go for eye care. Great selection of frames to…read morechoose from. They are very good at what they do and it is very apparent that they LOVE what they do! They have been a staple in Springfield, Illinois for many many years and that says it all for me. I have been 100% satisfied every single time I go. Karen Rhodes

First- in every health organization you will find good and awful care givers. They certainly have…read moremore good providers than bad. However communications here are very poor between patient and doctors. Recently the clinic asked all patients to sign up with an online system that requires one to verify all information including past residences, car buys, and current debt. I wasn't willing to do that, and therefore is causing a horrible experience trying to call in for prescription refills and visits. It's a bigger cluster "F" if you need to talk to a nurse. I was called back 2 months later from a neurologist's office because they didn't have enough staff (even worse as of Mar 24). **If you are looking for job, BEWARE of 2nd floor supervisor "Valerie" in procedures- I caught her reviewing a newbie's absences in front of patients and other employees and had decided to "talk" to HR. Lincoln, Il office has a very hostile nurse and doctor problem, in which patients are being fired.

As a disabled veteran, I sought care at Springfield Clinic Urgent Care because the VA could not…read moreprovide an appointment soon enough. The check-in process was excellent--I was registered and placed in an exam room before I could even finish my paperwork. I first explained my symptoms, injuries, and what caused them to the physician assistant. A few minutes later, Dr. Campbell entered and asked me to repeat everything I had just explained. After listening to my account, I was stunned when Dr. Campbell told me she would not document how or where my injuries occurred in my medical record. I repeated her statement back to make sure I understood correctly, genuinely surprised by what I was hearing. When I asked if she considered my explanation to be hearsay, she answered, "Yes." I was taken aback. Before leaving, I asked one final question: "Do you think I'm lying to you?" She did not respond, which only added to my disbelief. For context, I had recently been arrested following a minor physical altercation, and I believe my injuries occurred while I was in the custody of Springfield law enforcement and the Sangamon County Sheriff's Office. Regardless of the circumstances, I expected my physician to accurately document the history I provided, even if it was clearly identified as my reported account. Instead, I left shocked that such a critical part of my medical history was dismissed outright rather than recorded. While the staff was prompt and courteous at first, my interaction with Dr. Campbell left me with the firm belief that Springfield Clinic Urgent Care medical professionals do not care about disabled veterans. They also banned me from ever returning because I asked to speak to someone about Dr Campbell's overt disrespect while saying I've never experienced such disrespect like that as a military veteran.

Mara was fantastic with the technical stuff before I saw the doctor. Listened to all of my concerns…read moreand explained things so I understood. She put me at ease. Dr. Oberreiter is very knowledgeable and helped me understand the big picture. In this season of life, my eyes have been impacted by lack of sleep and general overall health. Dr. Oberreiter took time to explain things for the future and how I can help myself now. Everyone in the office handles themselves politely and professionally. Very good experience for myself and our young adult children!

Was told when I made my appointment my insurance covered? Everything then got a bill for $45, total…read morescam

Ican't even rate this Dr. and Staff. For several months I have had an appointment. As we spend…read moresometime away from Springfield she informed me by not even her staff but an associale at Springfield Clinic that she has cancelled my appointment and won't take me as a patient. She wouldn't fill the scripts I need or see me just one time to get me through till I can find another Dr. All this because I spend time away fro Springfield. How about snowbirds that spend 6 months in Fl. She won't take them on? How cruel is that. Makes me wonder what her bedside manner is like. Not good I am sure. I called their office 2 weeks ago and told them that I had an appointment in Aug and could they fill my scripts for a month till I got in to see the Dr. It took 2 weeks to get back to me and let me know!!!! I called daily to see what was going on. They were always to busy to talk and apparently to call back until today. Then they had a secretary call. I hope her practice flops. or she gets taken down with Obamacare!!!!! She needs failure. looks like a couple more feel the same. what does that say!!!!?

She was my doctor since 2001. She rarely sees me and didn't have the time to see me every time I…read moremade an appointment to see her about my health issues. The telephone operator was very rude, curt and didn't want to take time listening me. So I quit calling that clinic and switched to a wonderful caring doctor and the staff are great!!! I'm so grateful for my new doctor taking her time taking care of me each time I called. She and her staff needs to get out of Springfield, Illlinois practice.