Superb customer service. The only place I will ever go for eye care. Great selection of frames to…read morechoose from. They are very good at what they do and it is very apparent that they LOVE what they do! They have been a staple in Springfield, Illinois for many many years and that says it all for me. I have been 100% satisfied every single time I go. Karen Rhodes

Wonderful shop for eye exams and contact lenses. Always a pleasure to visit, which is an unusual…read moreexperience for an kind of doctor's office :)

My actual appointment and exam were fine. However, when my son and I went to check out and set up…read moreour appointment for next year, this awful, unprofessional woman scoffed at my asking for an appointment after 3pm, acting like it was a ridiculous request. This was followed by her taking forever to determine a time, fumbling around her computer and asking follow-ups about my son's school schedule that were none of her business. This woman was incompetent, rude and disrespectful--some refreshers in manners and patient service would serve her well.

I had cataract surgery at Prairie Eye Center 4 weeks ago and everything was fine until Friday. I…read morewoke up with a very red and watering eye. Called them and was told I could have an appointment in April. I replied that she did not listen to what I said about the recent surgery and then she said that everyone was busy and they would call next week. To me that is totally unacceptable for a medical practice. I ended up deciding not to go to the ER and turned to Google and there were several bits of info on there that stated that sometimes the eyedrops that I received need to be continued longer than the prescription states. I resumed with both and the eye is cleared up after 2 days. I will be looking for new eye doctors. I am wondering when the bill comes through, if I tell them I am busy and will pay in 2 months, if that will be acceptable to them.

My self in my husband went into Lind's crafters to get her eyes examined…read more I was offered nowhere to sit so I was forced to go outside and stand out in front of the store now. I'm sitting in my are waiting for my husband to get his eye exam on and I think i'm gonna find another place

10/10 staff! The assistant eye technician was so friendly and bubbly the second I walked in. The…read moreDr. did a great job and the staff in the lobby were very helpful with my new glasses!

My glasses always break due to poorly being made. I've asked for a prescription for my glasses and…read morecontacts and was told it would be sent to me and it was never sent. So then when I ask again for my prescription it is expired and they can't give it to me. You're allowed to have your expired glasses prescription but not your expired contacts prescription. They also said they don't have my email in the system. But yet I have tons of emails asking about how was the service and when my next eye exam will be. I definitely will not return.

Great experience. They know what you need before you get there. Great customer service and they…read moredont keep you there a long time. Thry also dont fotce you to pay for the latest eye testing technology thst insurance never pays for. They give you a choice. The eye Dr. was pretty too​

The Staff and Doctors are exceptional here!--very knowledgeable, helpful, patient, and kind. I…read moretrust the care I receive from them.

went back for another eye exam. I called bard optical in August of 2023 they said they had a full…read morebook and scheduled me 5 months out for a appointment in December i recorded my phone call and got a nice recording of bard scheduling me a appointment 5 months out in December of 2023 you can listen to the recording on bard optical reviews on google. https://youtube.com/shorts/GSwXyky8Muw?si=o_HPMoe6YFgJb6Oq

Was told when I made my appointment my insurance covered? Everything then got a bill for $45, total…read morescam

Services related to eyeglasses are poor and secondary compared to opthalmology services. The…read moreavailability of assistance in the optical department is unpredictable and only available on certain days regardless of their normal business hours being 8:00 a.m. to 5:00 p.m. Monday - Friday. Don't expect help to be readily available when fitting and choosing eyeglass frames, or for frame adjustments without confirming that the optical department is open before visiting the Springfield location.

I went here for myself and then made another appointment for my husband and daughter. Excellent…read morecustomer service and very helpful with insurance needs. Definitely 5 stars! Heather is great!

Horrible customer service. You sign in just to wait an hour to pick up glasses you already paid…read morefor. Never changes. It's always this way.

Easy online checkin; didn't have to wait long in waiting room. Technician seemed to know her stuff,…read moretests were painless. Dr Hill is amazing; very personable and knowledgeable. If I had a negative it would be the costs. Glasses are very expensive but then what isn't these days.

My family has been taken care of by Dr Hill for more than 4 generations!! We always receive quality…read morecare from Dr Hill. I appreciate his vast knowledge and his very kind attitude. The staff are all very nice and very competent! My family would highly endorse this practice!

I wouldn't go anywhere else! Dr. Henderson and staff are wonderful. Always thorough, answers all…read morequestions, works with you on various option decisions.

Great place to have your eye care taken care of! Friendly,…read moreclean, and thorough! And they weren't trying to sell me anything (like certain other places do). Doc even pointed out that I was wearing the wrong contacts that another place (SC) in town had prescribed me; No wonder my contacts were going foggy after 3 weeks of usage. I would recommend Henderson's to my family