Kwadjo was very helpful and very personable! He really knew what he was doing and helped me to get…read moremy son a new phone and answered all of my questions!

Incompetent fraudsters. Accessory purchased 7/23. No receipt provided because they have gone…read morepaperless. discovered it was not the proper accessory. I've been trying to call for several days to find out what the return process was. I went out there today and was told that all returns were being done online. I was given a link. In going to that link I was taken to a chat program. After 45 minutes I was told that I needed to return it to the place I had just left. I went back and was told, for the first time, not when I purchased the product, not when I was on the chat, not when I was there the first time, earlier that day, but just now, that they have a 14-day return policy and that since this was day 16 they would not processing a return. Now mind you, I understand there is a pandemic. But that pandemic has not one time prevented them from billing me every penny and on the day it was owed. So it seems like the pandemic gate only swings one way. Terrible service. Makes Comcast look like five-star hotel service by comparison.

09/03/25 Paige and Zack did not have ethical behavior…read more Paige was telling Zack what to do voicing her opinions in front of all customers. This behavior was very unethical. Zack then refused to help and suggested the customer go to another store that was not open. I have been a customer of AT&T over 40 yrs and was very dissatisfied with the customer service presented from these 2 employees. Very sad that employees don't understand how to act in front of customers. 1 star is too good for this experience.

DO NOT BUY S PHONE HERE, This location is an Authorized retailer, NOT a company AT&T Store. My 80…read moreyear old mother came to this store to upgrade her old iPhone, the salesperson not only lied to her and sent her home with the new phone without properly completing the set up. but also added a new line to her contract without telling her. It appears to be his attempt to work around the improper set he performed on the phone. When she went back for help to get the new phone working properly she was told they couldn't help her. I took her to a company owned store where they were very helpful and spent a lot of time trying to figure out the problem, tried resetting her Apple ID so we could log out and reset the phone but and after two trips they couldn't fix her phone so I transferred her phone number to my contract and got a new phone and tried to return the phone she purchased but the manager wouldn't help because I wasn't set up as an authorized person and the only way I can get them to even consider a return is to bring my mom in person (a 1 hour drive each way) They really don't care about you after they get your money. Be sure you deal with a corporate owned AT&T store if you want to get any reasonable assistance.

Very knowledgeable above the other tmobile stores who sent me away without fixing my issue. The…read morestaff is very friendly and courteous as well.

Shitty service, no knowledge about their job. And LAZYYYYYY. I walked in there to see about fixing…read moremy phone they tried telling me there is nothing they can do and I had to go home with a not working cell phone. Had to tell them I pay for insurance and I wasn't leaving without them doing something.

I went into the T-Mobile store at Freedom Dr. tonight, and Mike and Felix were both so friendly,…read morepersonable and helpful. Mike helped me trouble-shoot an issue I was having with my phone, and referred me to two stores in town that could possibly help me fix my screen issue without having to replace the phone. I would highly recommend them for their fantastic customer service. Our family has had T-Mobile as our cell-phone carrier for two years, and we've never had any issues with coverage. We appreciate the low cost plans and good customer service.

I've had tmobile now for a few years. They cell game has…read morechanged so much now from when phones and plans first came out. The crew over here at tmobile listened to what I wanted, not what they wanted to sell. Transfer of my 2 main phones and adds of my new lines for the kids was fast and all simple. Very polite and very knowledgeable about the products. They listen to the customers and thats why I continue to return. Thanks Big Dawg

I believe they are the ONLY facility in town that you can walk into and actually have a key fob…read moreprogrammed for a vehicle. But like the car dealers the rate is nearly $150 for less than 10 minutes of work. No thinking involved just plug in a machine type in model and make of car wait for machine to download and transfer data to the fob. You could download a mp3 in nearly the same amount of time. So, 1 star for actually having a walk in facility and the 1/2 star for having the ability to program key fobs. 1/2 star for only person in Springfield that will even attempt to program it besides one other mobile key lock out companies.

This business is a great example of what customer service. They are quick, professional and…read morefriendly. Always my first go to for batteries.

They have the absolute best coffee in town, I highly recommend it. They also have plenty of…read morebatteries too.

Had a pretty last-minute battery issue with my car, took it in the next day and they were very…read morequick and helpful (and transparent) waited maybe 15-20 minutes before they took my car back, then maybe about another 10 for them to get it replaced. In terms of the other car repair places, I've been to in Springfield this was certainly the easiest experience for me. Would definitely recommend.

I would give -0- stars if I could. Worst experience in my life. Spent $2,000.00 on computer only to…read morehave computer lock up before even getting to actually setting up. You cant talk to a live person from the Springfield store as I was told they are not accepting outside calls. Great customer service. NOT. GEEK SQUAD from a foreign call center had no clue, kept asking what do you want me to do? FIX IT. Its brand new.

On Monday, June 30th at 11:36 AM, I found myself preparing for a shopping adventure at Best Buy,…read moreeager to explore the latest gadgets and technology! My rights were violated against their policy Two the employees Paul and Tom went inside of my belongings without my permission. Best Buy, loose prevention team and general employees are instructed not to engage with suspect to avoid potential legal issues.