Went in to get a new phone for my dad! Charles was super friendly and helpful and we got in and out…read morevery quickly! Also, note about Verizon. My experience has been that the company as a whole is willing to work with their customers and they are helpful and accommodating inasmuch as they're able!

Kwadjo was very helpful and very personable! He really knew what he was doing and helped me to get…read moremy son a new phone and answered all of my questions!

BEST customer service I have ever had at an A T &T store!!! After experiencing difficulties with…read morebrand new equipment at another location a friend strongly recommended the SW Plaza, Veterans Pkwy, location. Daniel Hardin and Joe Rudis both assisted me. They were kind, returned the malfunctioning equipment, replaced it, installed the software while making sure the sound and SIM card were functioning well. They also saw to it that I got the very best deal possible. While I was there, several other customers came in declaring this was the best store, with the best service. Everyone masked, well distanced, curbside available. At the other location I waited an hour even though I had an appointment.

09/03/25 Paige and Zack did not have ethical behavior…read more Paige was telling Zack what to do voicing her opinions in front of all customers. This behavior was very unethical. Zack then refused to help and suggested the customer go to another store that was not open. I have been a customer of AT&T over 40 yrs and was very dissatisfied with the customer service presented from these 2 employees. Very sad that employees don't understand how to act in front of customers. 1 star is too good for this experience.

I went into the T-Mobile store at Freedom Dr. tonight, and Mike and Felix were both so friendly,…read morepersonable and helpful. Mike helped me trouble-shoot an issue I was having with my phone, and referred me to two stores in town that could possibly help me fix my screen issue without having to replace the phone. I would highly recommend them for their fantastic customer service. Our family has had T-Mobile as our cell-phone carrier for two years, and we've never had any issues with coverage. We appreciate the low cost plans and good customer service.

I've had tmobile now for a few years. They cell game has…read morechanged so much now from when phones and plans first came out. The crew over here at tmobile listened to what I wanted, not what they wanted to sell. Transfer of my 2 main phones and adds of my new lines for the kids was fast and all simple. Very polite and very knowledgeable about the products. They listen to the customers and thats why I continue to return. Thanks Big Dawg

Everything was amazing, I was having a pretty rough day and the young man behind the counter was so…read morecompassionate and so understanding and he was just great. Put a new screen on my phone and was so polite! Props to great employees

Called there about cellphone screen repair; confirmed they had in stock for my model. Husband…read moredropped it off, went back at given timeframe & no screen and they had pried old one off and phone isn't usable

This store was absolutely amazing. I was helped by a very kind man named Kane. He doesn't like…read moreraising canes which is weird but I'll find a way to get over that. He was extremely helpful and kind and I appreciated all of his help and patience. 100000/10 experience. I HIGHLY recommend.

My husband and I went in to discuss service options. We worked with Desa. She was very helpful and…read morenice. Very knowledgeable and gave us options to mull over. Regardless what we decide to do, we appreciated Desa.

They lie just like Verizon. Beware! I lost everything with a phone representative who told me I…read moreneeded a new phone and I lost everything .....contacts, files, pictures, and everything else. They hang up on me every time I call them. Do not trust this company!

My friend Dale loves buying all of his batteries here because they have good prices excellent…read moreservice and they usually have exactly what he needs for all of his needs I also found out they also do repairs for phones iPads watches. Today's visit was a warranty issue with a battery that he only got 3 starts with. They sold him a new battery with pro rated value and made things right when the battery did fit polarity wise. 10/2026

They have the absolute best coffee in town, I highly recommend it. They also have plenty of…read morebatteries too.

During my most recent visit to SPI there was a handful of businesses that I hadn't written a review…read morefor yet. This Best Buy being one of them. This Best Buy that has been on the west side of town for many many years was at one time a hotspot. I remember years past at Christmas time you could not pull in the parking lot. Now this was back before online shopping and Amazon Prime were a thing. People flocked to this Best Buy. Games. CDs. DVDs. Gameboys. Now this location has tons of bigger ticket items. And mainly cell phone stations. We were there for a new iPad, cover, and case -- as well as a Chromecast or Firestick. My mom found the iPad and accessories she wanted and I went and grabbed the firestick. The guy that helped mom was super knowledgeable and able to get everything she needed with ease. We checked out and on our way we went.

I would give -0- stars if I could. Worst experience in my life. Spent $2,000.00 on computer only to…read morehave computer lock up before even getting to actually setting up. You cant talk to a live person from the Springfield store as I was told they are not accepting outside calls. Great customer service. NOT. GEEK SQUAD from a foreign call center had no clue, kept asking what do you want me to do? FIX IT. Its brand new.