I will simply copy-and-paste my BBB complaint here. $281.45 and the issue was simply replaced with…read moreanother. Early in the year, my phone suffered a cracked screen. In early Oct, the screen began to malfunction while everything else worked (Battery took a week to die and I was still receiving non-wifi calling.). Took it in late Oct (28th) to have the Samsung S20 Ultra repaired as I was having a trip soon. After getting it back, calendar and time was wrong, and some settings were changed. I also had no cellular signal and the battery was draining absurdly fast (Had to turn off the phone to even get it to charge sometimes.). Had to do the trip in this condition. After the trip, I took it back and they tried to convince me that it all broke at the same time as the screen (See first paragraph.). Tried to say they'd give me a discount and "only charge me $99" for labor. I simply told them I'll think about it and to return my phone to me. When I got it back, the time and calendar were wrong again, and some settings changed once more. On top of that, the case wasn't even sealed properly. It's clear to me that during repairs, they damaged the phone or messed with it in some way. And soon after getting it repaired the first time, I noticed strange behavior on one of my accounts in another state. Entirely unprofessional and clearly attempting to get more money out of me for a problem they caused. Or maybe even did on purpose for profit. Hopefully this gets enough attention that people are warned away. There's a lot of fake reviews on the google page that can trick others like me if you don't dig deep enough.

BUYER BEWARE! I called Cellairis on 8-14-2021 for a quote on having my Samsung Galaxy S6 Lite…read morescreen repaired with $80 part I provided that was still sealed in bubble wrap and had been enclosed in a styrofoam parcel after being quoted $40 labor from The Fix at the North Star Mall. I told the tech that I do not mind paying slightly more to spare my the drive to the mall and was told they could do it for $45-$50. In retrospect, this was a regrettable decision. Fast forward to my coming to the store to drop off my device and part. Despite our past conversation which both model and quote range was disclosed, the manager decided it appropriate to increase the cost to a whopping $125 under the pretense of their assuming risk which is nonsensical considering they had me sign a liability waiver (see images). Edit: I forgot to mention the manager claimed I did not speak to their tech. I described our conversation in detail to his reply, "That's weird." Included the call log screenshot to add to this alleged "mystery" of a tech I didn't speak to... Apparently. /s At that point, I contested this labor price as unreasonable as considering the cost of the part it would be less expensive to have purchased a new one. The manager then stated the lowest they could go down was $75 mind you that is 50% higher than the original quote I was given over the phone. Since I had driven down to Selma and just want my tablet fixed, I decided to bite the bullet. Later, I receive a call that my tablet is ready for pickup and they would be open at noon the next day but this was not the case. We arrived at Walmart at approximately 12:40 pm but the store was not yet open which, in my opinion, is another mark against their professionalism. Finally, at about 12:55 pm, the store was opened and I was able to retrieve my tablet. As Billy May's would have said.. BUT WAIT THERE'S MORE! Unbeknownst to me, the technicians did not even bother to validate their work with the excuse being they did not have a USB-C charger. I was a bit surprised that a cell phone repair store didn't have a very common charger type. Despite their ethical and punctuality issues, surely they would have succeeded in the bare minimum metric for their service by successfully repairing my device? I was confident that they could not have screwed that up. Right? WRONG! After arriving home and plugging in my device, to my horror I find a huge diagonal crack on the screen. One of my primary uses of this tablet is creating pixel art and now one can't really do that with a corner of dead pixels on the screen. Just my luck and all I have Cellairis to thank for nothing. After this discovery, I afforded these bait and switch artists an opportunity to save face by providing me a refund to which they declined. Now, my only recourse is to open a dispute with my credit card company, take the L for the damaged part, and buy a new tablet. By far, this has been the most disastrously bad service I have EVER received for an electronics "repair". It is my sincere hope that other prospective customers see past the suspiciously positive reviews and save themselves a headache later. Cellairis is super sketch! Edit: As if I needed any further testimony to the incompetence of Cellairis but I just installed me second replacement screen (first was the one they broke) and had my tablet up and running in less than half an hour. I can't believe that I wasted my time with them when I could have done it myself in record time. If you need a tablet repair, don't make the mistake I did using Cellairis. You just might regret it.

Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.

I was running late and called, he informed me that was fine. When I arrived he was very polite. He…read moreidentified what the issue was with my phone and even showed me. I signed a few things and he went right to work. I was in and out without any issues. I would definitely recommend Mobile Kangaroo for any of your phone issues.

knowledgable, fast and friendly. convenient location. will recommend to family and friends.read more

I was very impressed on how professional and personable staff where at this location. They have…read moreredefined "EXCELLENT customer service" Leo Castellano was exceptional - I will ask for him in the future. I came in to see about up grading to iPhone 6 - had a iPhone 5 and bat. life was going too fast. Leo made me feel like family - he listened to what I was looking for, brought out the iPhone 6 with 64K after I mentioned I'd like more memory, ensured my selection of protection - LifeProof case was good along with a glass cover to protect my new phone. His support staff also assisted when other questions arose. The process was so smooth - You represent Verizon well. Thank you for all you did for me. Angela :)

I signed up for service and new phones after being promised a $150 credit by the salesperson,…read moreKamron. He told me it would be applied within 1-3 months, but here we are six months later and the credit was never honored. Really disappointing experience. I can't recommend based on how this was handled.

I dropped my phone this morning and my phone wouldn't turn back on. I tried connecting it to the…read morecomputer to see if I could retrieve anything but no luck! My phone and screen weren't cracked so I was crying because I figured it was something internal; I prepared for the worse because I feared losing all my kids baby pictures and videos. Not it wasn't backed up!! My friend recommended this location to me and I understand why now. Shout out to Xavier! He was able to fix my phone 100%!!! Super affordable compared to going to the Apple Store :) 10 out of 10 experience! Will be sure to return and refer my friends for any phone repair needs!

My 2019 Huawei laptop was experiencing issues with software/drivers and these amazing people fixed…read moreall the issues and got my laptop running like new! Quoted me a great value. It's a shame their reviews don't reflect their great service. If you notice all their recent reviews are 5 stars.

This is an awesome place to get your phone fixed. I dropped my iPhone 6s and needed a new screen…read more I read reviews on Yelp and I knew this was the place to come. I was not disappointed! My repair was done quickly (under 20 minutes) and it was cheaper than the last place I went a few years ago - and this even included a new screen protector. VERY HIGHLY RECOMMEND!!

Yes sneakers! More to Come Soon... Chris , the owner of the establishment has been adding on for…read morequite some time .... And is continuing T. This young man is native to area, and this is the second home... My first time going next-door to KICKS& CLUD's I find it fun it was my first time like I said before and they are quite informative of I was like how what do I buy ?!?! what do I need ??? explain to me please talk to me like I'm 21years old,l finally the young man helped me -out ,and the owner greeted me with a nice hello ,and a thank you when I left! So when you need to fix your phone go next-door and relax and do a little shopping and chill in the clouds! It was a great experience! I'll be back soon

Had an appointment and waited over 40 minutes past my appointment time. For reference I completed…read morean upgrade and needed to drop the old phone off. Something that took less than 3 minutes took them 35 to 40 minutes to get to me. When the representative came to assist I asked if an appointment was a suggested time and he gave me the excuse that 4 people walked out and it was shift change and lunch break. This was late in the afternoon, after 5PM. Meanwhile the manager is at the back counter adjusting her bra and breast under her shirt. I then walk up and make her aware that I have an appointment and she states "we will be with you soon". I then state soon has come and gone. Pick another location. The manager was more worried about her highlights and breast than the 8 customers waiting to be assisted

It's sad that I had to call and get the information after waiting over an 1hr because this the…read morecustomer service wasn't very much helpful and knowledgeable. Been to this location three times in the last five years in every single time is a disappointment.