Best Jewelry store in Town. Best prices on Diamonds, Gold, Silver and custom works. No one can do…read morethe repair works as they do.

My boyfriend and I got 2 grills last YEAR. Mine fit perfectly and his didn't. He waited a YEAR to…read morefinally get it and it still didn't fit. They will take your money, somehow lose your number multiple times, blame you for not answering the calls you never received, and not resolve your issue. A year is absolutely ridiculous. Will not be returning.

Do NOT do business with this jewelry store. Unethical business that does not stand by their word…read more I purchased a ring on Dec 22 as an Xmas gift for my wife. I asked the salesperson if could return the ring if my wife does not like it. I was told if I do not remove the tags, it can be returned for an exchange or refund. Well, my wife does not like the ring (my bad). When I returned to the store on Jan 02 to return the ring, I was told there are no returns, but I can exchange the ring. This is NOT what I was told.

I stopped by to get a necklace repaired but purchased a chain for the pendant instead. The…read morenecklace was sentimental, and the employee recognized that and had it repaired and ready to go quickly. They were professional and courteous.

Update 6/5/25 - After getting an attorney involved, we were able to get our original diamond back…read moretoday from Royal jewelers. They blame the repair center They use for the "mistake". I took the diamond to get it looked at and tested next door at Zales and it is our original diamond. Zales is now doing our repair the correct way, by replacing the entire crown that holds the diamond, for $125 less than what royal jewelers charged us for the repair that only lasted 14 hours. Zales also took multiple photos of the diamond and gave a full description of the ring and diamond when they took it from us. They emailed us a copy of everything and they take additional photos when we pick the ring up to compare to the intake photos. This is how business should be done in the jewelry business! THIS PLACE IS A TOTAL SCAM! THEY STOLE A $2000 DIAMOND FROM US! We took my wife's diamond ring into Royal Jewelers to have it repaired. The diamond needed to be reset into the setting. Within 14 hours of getting the ring back, the diamond had fallen out again. Luckily, we were able to find the diamond, but when I took it to two different reputable jewelry stores they both told me that the diamond I had gotten back was a CZ, not a diamond. The store gave me a refund for the repair cost, but they are not owning up to stealing my diamond, they just figured we would never find out except they did such a bad job on the repair we had to get it looked at by other jeweler shops. I've already filed a police report and we are in the process of working with an attorney. I DEFINITELY WOULD NOT RECOMMEND THIS PLACE TO ANYONE!

Unethical and underhanded. I went in to get a longer chain for a necklace. I had a 16" 18k white…read moregold chain and they offered to trade me a sterling silver 22" chain and I would only have to pay $50. What a crock. I said no and then he said it would be an even swap. I said no again and asked him how much my chain was worth. He said there was no way to know that because it came free with the necklace. How about weigh the chain and multiply times the price of gold.?!! They will take advantage of you and not think twice about it

Best Place to get your jewelry repaired. Kent has years or experience. I've bought a few things…read morethere for an exceptional price as well, but repair work is their specialty.

Walked right in and got my watch battery changed! Exceptional service and the price???? Also very…read morevery good! This will be my "do to" from now on!!!

I had a herringbone necklace that was fraying at one end. I took it to Lane Wells for repair. They…read moreshortened the necklace and re-added the clasp and it's as good as new. I had another necklace that I wanted shortened by a few inches and a new clasp added on. Which meant a new jump ring for the bigger clasp. They did this for me also. The price was reasonable and they were finished before the estimated date. Nice folks. Will definitely go back if I need anything else done!

Second time and most surely my last here. I took a bracelet in for a repair and when I got home I…read morenoticed something was stabbing my wrist and there was a piece of gold not sitting right and snagging on things so I took it off and brought it back in today. Instead of saying, "No problem! We can fix that", the blonde lady was rude and made excuses and then took it to the back (she even turned to look back at me while she was with the jeweler and gave me a dirty look). One would think that a repeat customer who paid over $200 for a small repair would get better treatment. In the end, they fixed it but why not do it with a smile....? Do not recommend. Hope your day/life gets better cranky lady!! :)

I dearly love Ernestos jewelery I have been going there over…read more10 yrs. I have several beautiful pieces from them. I LOVE THEM But they are not Cheap. If you want cheap go somewhere else. They do give discounts. I give them a x5

I have used Ernestos to make custom jewelry. The first was an anniversary wedding ring. I had…read moreseparately purchased 3 natural diamonds all with GIA certificates. I also brought in a parcel of 4 blue sapphires to be included in the ring. Staff helped me design the ring. White gold, stone placement and orientation plans were drawn up. They allowed me to partially pay in a kilo bar of .999 silver. A couple of weeks later, I went to pick the new ring up. The wife loved it. It was truly spectacular. I have been back. This time to make rings, earrings, etc. out of loose gemstones, I purchased elsewhere. Specifically, 2 solitaire diamonds, 2 sapphires, 2 garnets and a pair of amethyst earrings. Staff has always been attentive, never demeaning or overbearing. I felt like they gave me good deals without hassles. When I need jewelry made, which will be soon, I will go back. When I want more jewelry made

This is my husband's and I go to when looking for quality products. My husband (with the help of…read morethe owner) created my engagement ring and wedding band. I've also gotten custom necklaces and diamond earrings. I come here to get my jewelry and watches clean as well.

I had some stones I was wanted to make into a custom piece of jewelry and decided to try Rialto…read moreJewelry due to their good reviews. They worked with me to make a truly beautiful piece. The staff is super friendly and helpful and they also sized some bracelets for me and replaced the stone in a ring I had broken. I highly recommend Rialto Jewelry if you are in need of a good jeweler!

AVOID THIS BUSINESS, ESPECIALLY FOR ANY SERVICE. As a first time customer with this establishment,…read moremy experience was unfortunately terrible and I'm writing this as a courteous warning to others who may look to do business here. Upon searching for local establishments and seeing positive reviews and praise for customer service, I wanted to give them a chance. I brought in two watches that needed simple battery replacements, one for my wife and one of my own. Upon bringing the watches in, the lady who assisted me seemed friendly enough. I was informed that they no longer do battery replacements in house and they would need to be sent out. Bit of a surprise but ok, I wasn't in a terrible hurry to get them back and was told it'd be a couple of weeks. I received a call within the allotted time telling me they had come in and were ready to be picked up. I go to the store the very next day to retrieve them, being helped by the same person who took them in originally. My wife's watch was running perfectly fine. Mine however I noticed when handed to me was not running at all. I pointed this out and the lady called over another associate who she claimed was the one responsible for quality checks when items came back in from service. This second lady informed me that it had been running the day before when it was checked in but "sometimes they get sent back with a dead battery" and they would need to send it back. She then took it to their back room (with window facing the showroom so everything is visible where she attempted to open the watch but soon returned saying it was more complicated of a movement than she felt comfortable working with so they would send it back to the repair vendor. Red flags, but I want it fixed. Same drill as previous, they will let me know when it's ready within another couple of weeks. About a week and a half later I get a call that my watch has come back in, but am told it is not working and came back with a note that it needs to be sent in to the manufacturer. After naturally asking some questions so I fully understand what exactly was the issue, the girl on the phone became very easily flustered and VERY defensive. Not the customer service I was expecting. I wasn't being disrespectful in any form, just asking questions trying to understand what situation I was now in with a broken watch that was working perfectly fine when I took it in. I go in a few days later to pick up my watch and ask to speak with a manager so I can voice my concerns and displeasure. I relayed the timeline of events to the manager I spoke with, who retrieved and showed me my watch as it was returned with nothing but a sticky note that said to send it in to the manufacturer. No detail or explanation as to what was now wrong. Upon inspection, the crown no longer worked when trying to set the time and no movement of the hands. I was apologized to by the manager and was told that they would look further into it with their repair vendor to try and find out more info so I'd at least have something to go to the manufacturer with. I was also informed at this time that I would almost certainly be contacted by the owner, Mr. Borrego to discuss the issues with me. It has now been a full two weeks with no contact, so out of sight out of mind. I will never personally step foot into this establishment again and will tell everyone I know to avoid dealing with them as well. It's a shame because it is a nice store, but this type of service is unacceptable. I would warn anyone reading this to never entrust these people with any of your personal or sentimental valuables. Zero accountability and broken trust with the first encounter for a potential long term customer...I'll take my business elsewhere.

We have had exceptional service everytime we have purchased anything from Borrego. The owner has…read morecome out several times to speak with us. Great jewelry store.

I went to Kruger's to repair two 18k gold bracelets that broke at the link/connecting hinge. First,…read moreupon entering the store, the staff promptly greeted me and listened to my concerns about the broken links. I spoke with Ryan, who was very attentive and assured me not to worry, the bracelets would be fixed. I was glad to learn they have an in-house goldsmith who handles all repairs, so this brought me peace of mind. Upon inspection, Raymond told me I should hear back within a day or so with an estimate. Lo and behold, I did receive a call back quickly and approved the repair cost. The repairs were completed within the estimated time frame. However, during the repair process, one of the bracelets (18k gold two-tone) lost a diamond on the top facing side of the link. Not to worry, said Ryan, they would fix it at no charge. I got a call the next day that it was fixed. I walked over, only to discover that now the bracelet was missing another diamond on the inner-facing side of the link. This particular bracelet holds a sentimental value to me due to its design and because it commemorates a milestone memory. Diamonds on the top links and double-sided with an inscription underneath. Each link contains the same inscription underneath with one diamond stone per link. Anyhow, once I pointed out the issue, Ryan assured me they would fix it, at no additional cost. I was expecting a call back perhaps 2-4 days later but to my surprise, I got a call the next day that my bracelet was ready. Upon careful and close inspection, the bracelet was repaired perfectly. The other bracelet (18k white gold) had no issue and was repaired perfectly the first time around. Overall, I was very pleased with Ryan and the staff's exceptional service. Kruger's will now be my go-to place for all repairs, and I will definitely come back as I have my eye on a lovely diamond bracelet.

I love this jeweler. The staff is incredibly nice. Courtney in particular was super helpful in an…read moreissue with a watch (which I had bought elsewhere). Their jewelery is gorgeous.

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

Had my Rolex serviced at an excellent price!! Turnaround was fast!! Very friendly. I found my…read morejewelry store I trust and will be a dedicated customer!! It's worth my drive from sun City!!