We have had exceptional service everytime we have purchased anything from Borrego. The owner has…read morecome out several times to speak with us. Great jewelry store.

AVOID THIS BUSINESS, ESPECIALLY FOR ANY SERVICE. As a first time customer with this establishment,…read moremy experience was unfortunately terrible and I'm writing this as a courteous warning to others who may look to do business here. Upon searching for local establishments and seeing positive reviews and praise for customer service, I wanted to give them a chance. I brought in two watches that needed simple battery replacements, one for my wife and one of my own. Upon bringing the watches in, the lady who assisted me seemed friendly enough. I was informed that they no longer do battery replacements in house and they would need to be sent out. Bit of a surprise but ok, I wasn't in a terrible hurry to get them back and was told it'd be a couple of weeks. I received a call within the allotted time telling me they had come in and were ready to be picked up. I go to the store the very next day to retrieve them, being helped by the same person who took them in originally. My wife's watch was running perfectly fine. Mine however I noticed when handed to me was not running at all. I pointed this out and the lady called over another associate who she claimed was the one responsible for quality checks when items came back in from service. This second lady informed me that it had been running the day before when it was checked in but "sometimes they get sent back with a dead battery" and they would need to send it back. She then took it to their back room (with window facing the showroom so everything is visible where she attempted to open the watch but soon returned saying it was more complicated of a movement than she felt comfortable working with so they would send it back to the repair vendor. Red flags, but I want it fixed. Same drill as previous, they will let me know when it's ready within another couple of weeks. About a week and a half later I get a call that my watch has come back in, but am told it is not working and came back with a note that it needs to be sent in to the manufacturer. After naturally asking some questions so I fully understand what exactly was the issue, the girl on the phone became very easily flustered and VERY defensive. Not the customer service I was expecting. I wasn't being disrespectful in any form, just asking questions trying to understand what situation I was now in with a broken watch that was working perfectly fine when I took it in. I go in a few days later to pick up my watch and ask to speak with a manager so I can voice my concerns and displeasure. I relayed the timeline of events to the manager I spoke with, who retrieved and showed me my watch as it was returned with nothing but a sticky note that said to send it in to the manufacturer. No detail or explanation as to what was now wrong. Upon inspection, the crown no longer worked when trying to set the time and no movement of the hands. I was apologized to by the manager and was told that they would look further into it with their repair vendor to try and find out more info so I'd at least have something to go to the manufacturer with. I was also informed at this time that I would almost certainly be contacted by the owner, Mr. Borrego to discuss the issues with me. It has now been a full two weeks with no contact, so out of sight out of mind. I will never personally step foot into this establishment again and will tell everyone I know to avoid dealing with them as well. It's a shame because it is a nice store, but this type of service is unacceptable. I would warn anyone reading this to never entrust these people with any of your personal or sentimental valuables. Zero accountability and broken trust with the first encounter for a potential long term customer...I'll take my business elsewhere.

I broke a prong on my wedding ring and took it in they quoted me very high at $289 for a broken…read moreprong and to re-dip my white gold, but it was my wedding ring so I agreed. I had another ring that needed a prong and asked how much to fix this and they advised that they would have to send it out for an estimate. (uh no thanks) They sent my wedding ring out early Nov. they received it back 3 weeks later called and said it was not up to their standards and sent it back out and that it would be a week or so. A month yes a month later no email or call so I walked in and spoke to an associate. I advised I never received an email so I was checking on my ring. She rudely said emails are sent out automatically it was in my junk mail. I never delete mail and politely said no it was not... she rudely said well you have your ring now. I looked at my ring and almost cried and stated this looks horrible. The diamond is crooked and the prong is a big ball much larger than the others. I took my ring over to HEB jeweler and he fixed it for $32 yes $32. It now looks like my original ring and beautiful. A jeweler that is not able to fix a prong on a ring is like an accountant that is not able to add. I will never purchase or have any jewelry repaired there ever again, which is sad since I am in the market for an anniversary band. So disappointed.

I went in to have a necklace repaired and there was no wait, the staff was so friendly and…read moreknowledgeable helping me navigate the policies since the necklace was a gift!

Every single time I pop in this shop to just look I end up with an amazing find or two. Travis and…read morehis son Colton are so helpful, honest and very fair. Definitely keep them in mind as Christmas is coming!

In my 3 years of coming here, and many visits, I have had nothing but good experiences (especially…read morewith John) with these folks. Both buying and selling. Honest, fair, great service, nice selection of stuff. It's my go to spot for musical instruments and my first stop when I'm buying firearms.

We had a great experience there last week buying our wedding rings. The sales lady was attentive…read moreand listened well to what we were looking for. She took the time to show us some choices we had missed on browsing, and we were so happy with what she showed us. We got gorgeous rings and are so happy with the service and our purchase. We will definitely be back.

I've been a frequent visitor of this store for about 3 years. Super friendly staff. They greet me…read morewhen I come in even if they are busy with other customers. I do my FFL transfers through them, they are always fast...unlike some places that can take 45 min to an hour, I'm usually in and out in 20 min and that's taking the time to chat about "things". Good selection of firearms, gaming systems and TVs as well.

Kathy and Gary Arnold are such creative and skilled metal artisans. We love their finely made…read morejewelry and the movement and inventiveness of their designs. I have earrings and necklaces they've made and they're my favorite modern pieces. If you love handcrafted gold and silver jewelry, and mixed metals with etched abstract and whimsical patterns, stop and see their stuff at Art on 12 in Wimberley. Their jewelry has a lot of heart and soul, and when you meet this lovely couple, you'll see why.

This is a little gem of a place.....beautiful jewelry created by wonderful people. It is actually…read moreone of my favorite stops in Wimberley, not only because of its exceptional & unusual pieces, but because of its magical, tucked away location. I purchased an Italian tapestry purse from there some time ago, and received so many compliments. But the jewelry pieces are just gorgeous...Of all the artists in Wimberley, this couple ranks among my favorite!

Style is poor. Employees came out behind the counter and watched our entire shopping trip without…read moreproactively offering any help. Totally felt like we were being pegged for shoplifters. The clothes are poor to fair quality and unbranded for the most part. Seems like overseas imports with high markups. They also won't allow you to return anything without creating an account within the store. Ummm that's what receipts are for? All around seems like an unprofessional money grab with bad style and employees too put off to smile and greet you. Been in here 4-5 times and this weekend was the absolute last.

Bought a cute pair of shoes for an event, wore them for less than an hour before one shoe…read morecompletely broke apart under me. As you can imagine I was super upset seeing as I had just bought these the same day & was left to go hunt down new shoes in downtown Austin wearing one. I called & explained the situation hoping to exchange them or get a refund & service was super unsympathetic & unhelpful. Pretty sure the lack of apology was just to cover up the poorly made products, definitely don't waste your money here. SHEIN quality.

My BFF and I wanted to do friendship bracelets to celebrate our 50 year friendship. We got 3…read morematching bracelets and we love them! I liked the way they look so much that I got a matching necklace. Kristin is super responsive and fun to work with. She made it so convenient to connect with us to check out her extensive choices . Great experience! Thanks Kristin!

Popped in here this morning at my cousin's urging to find a holiday party dress. I didn't catch the…read morelady's name that assisted me but oh my her customer service was above and beyond. She even got a dress displayed way up down for me to check the size. She suggested an additional holiday dress to try so I would have options. She helped me zip the dress because sequins are hard and even tried to help me find shoes and earrings. I left with the cranberry color sequined dress and I will go out of my way to shop here more often because of the outstanding service I received!

Nice & helpful employees. No complaints or issues. Clean & organized store. I'd definitely return.read more