Rude and disrespectful customer service right off the rip ! Avoid speaking to Gary as he seemed to…read morebe the main cause for concern .Super surprising how they profiled me the second I walked in . Disappointed .

Hello, I wanted to reach out about a experience I just had at the Kyle Cash Box Pawnshop. I went to…read morethe shop today a little after 9:30 am and walk in. I was greeted by a employee who said he was not ready to open yet so I said no worries and waited outside. The reason for me coming today was to look for a guitar amp as I buy music gear from this location very often and always pay cash. I went to look for a amp I previously had seen but it had sold so I looked over the other amps. I saw one I wanted to test out and asked if it was cool if I tested it. I helped remove lawn mowers and all kinds of stuff to help the employee get stuff outside as he was already running late opening up. Once we moved all the stuff I was able to plug up and tested the amp. I thought the amp would be a good fit so I asked if it had the foot switch for it, we looked around and didnt see one with it but did see another footswitch in the display case which had been there for over 12 months. I told the employee I am going to buy the amp but asked if he could toss in the amp footswitch with it. Once I did that it seemed like things went way south. The employee got online and started looking up stuff and said he was not going to sell me the amp unless I wanted to pay 3X the labeled price that was on it. I asked if I could speak to a manager or owner as he was already on the phone with them in front of me, the employee told me no I could not speak to them but another employee would be coming. The employee then went and removed the labeled price tags . I waited now for right at a hour and the other employee and when he showed up he also recognized me from my previous purchases. The other employee shows up and said it was his mistake cause of a "eye injury" and even though it was his mistake and I am a valued customer. He then stated "he has work to do" and no longer wanted to speak to me about the issue. I have spent thousands at this location through the years and they know me from buying often. They told me to basically kick rocks at selling me the item for the labeled price they had and they wanted me to pay 3X the price it was labeled for. I had cash in my pocket to buy but walked out. They admitted they made a mistake but it's their mistake. As a business owner myself what I feel what would have been a good outcome would have been to sell the item to a long valued customer for the price marked or offer the item for the price they paid for it if more than mistake label. They then would keep a valued customer who would continue to tell people about the great deals, chalk it up as a learning experience for employees and not suffer a financial loss and break even. But no, they said kick rocks they "have work to do" and refused service to a long time customer who had cash in pocket. I understand a business not wanting to take a loss but that was not about this, it was about a local shop who I spend a lot of cash with wanted the maximum profit imaginable for a item a customer was willing to buy at asking price or would have been willing to give what was originally given so the Pawn will break even, have a employee learning experience, and keep a valued returning customer in the community. We as business owners all have choices to make and I personally feel this could have been handled much better.

Every single time I pop in this shop to just look I end up with an amazing find or two. Travis and…read morehis son Colton are so helpful, honest and very fair. Definitely keep them in mind as Christmas is coming!

In my 3 years of coming here, and many visits, I have had nothing but good experiences (especially…read morewith John) with these folks. Both buying and selling. Honest, fair, great service, nice selection of stuff. It's my go to spot for musical instruments and my first stop when I'm buying firearms.

National Pawn & Jewelry on Airport Blvd Austin, TX. was instrumental in helping me pay most of next…read moremonth's rent, and we are so glad that our items were accepted, for their value, to help cover our apartment's monthly lease. I was crying tears of joy, while they counted out the cash. I thanked them, repeatedly, because I was facing homelessness. Mr. Reuben and his Staff are God-sent Angels, on earth, during these financially challengingly times, while our nation returns back to normalcy. June 11, 2021 Ailsworth

The last 2 times I have been to this little shop, I have got nothing but great friendly service and…read morethey will work with you on a price so that you walk out happy! This is if not the best pawn shop in south Austin! On another note, they are open until 8 when every other shop closes at 7, these people know what customer service is, most people are still sitting in traffic at 7 trying to get to a pawn shop to make a last minute pawn/loan! A+

my last review didn't post for some reason. So here it is again. This is by far the best pawn shop…read moreI've been too, not because of their selection of items but because the staff it top class. I've been here 5 or 6 times now and they are all good people working there. They will treat you right with whatever you need. Blake

My husband went in wanting to sell his gun and the first thing the guy assisting my husband asked…read moreif they were stolen. Did he just instantly racially profile my husband for looking hispanic? My husband did not catch the guys name but trying to do business and getting that response definitely do not go and waste your time there. Horrible customer service.

2 women working at counter were very rude today when I tried to understand the payment plan. The…read moretaller one was particularly rude and confrontational. I have had better experiences at other locations

As a retired person who spent over 25 years in retail management, Brandon is exactly the kind of…read moreperson I would have wanted in management. As a customer, I've enjoyed dealing with him and watching him work with other customers and mentoring his team. Great store, always clean, always a great selection and always an enjoyable experience.

Haven't pawned anything in 15 years but the last time I did it was a set of golf clubs, bag,…read moreputters, just like today. That experience was amazing, this was just insulting. The interaction, attitude, the level of disrespect and etiquette was about as bad as it could get. I needed $400 for a small real estate deal this afternoon, not wanting to take a cash advance on a card and I thought wow, I've lived in Leander for over 10 years, driven by this store on my way to the car wash next door. Lemme see what I can get. First off, I'm extremely aware of the idea what we have is never worth as much as we think. I've traded in dozens of sets of clubs over the past 50 years, I use the PGA Retail Value trade in guide as a barometer and their book is vers valuable. It's solid. Dicks Sporting Goods, PGA Superstore, Golf Galaxy all use this very guide. And I get it, they only had 2 bags of clubs in there they wanted $60-$100 for and 1 were more than 10 years old, and 1 set was at least 20 years old. I was polite, waited patiently, wasn't expecting anything else...and he wouldn't give me more than $100 for the clubs on a loan, and I couldn't replace the bag & clubs for under $1500. Impossible. Of course, that's probably why they don't have any clubs in there because they're dismissive and rude, and it's fine because I don't need the money that bad. What this little man didn't know was I had a Tag in my pocket I would've sold for $$ he could've made nice money on but once the disrespectful tone & attitude took over that was a non-starter for me. I pawned the clubs elsewhere for $350, which all I really needed. I won't be back, I'll never forget.

Went to sell an old ring. They were extremely nice, fair in price and it was quick and easy! I…read morehighly recommend!

I had some random Gold/Jewelry to sell. The gentleman there was very helpful. I had one piece that…read moreneither of us was sure what Metal it was. He called me a couple weeks later after he had sent it off to tell me that it was real gold. I feel they're very honest and trustworthy.

omg I love this place from the wall to wall , almost didn't want to leave. The customer service is…read more10/10, the guns the jewelry the coin collection the owner etc it's all top tier. this place is going to be a staple of seguin. Those people were raised right. this guys parents gotta be proud

They sold me a Musicman stingray guitar. Took it in to get it set up, this was not a Musicman…read moreguitar. I feel they knew and were dishonest about it. Hey it's a pawn shop be careful what you buy . Too good to be true it probable is! I don't trust them at all!

Best pawn shop in san Marco's hands down they are understanding and always do there best to help…read morelove the customer service every single time I go. They always do free raffles they are just amazing

These guys are great! I went over the agreement time on a lay-a-way, and instead of me loosing my…read moremoney, they worked with me!!! I have my favorite guitar in pawn there. They send me e-mail notices when payment is due. This is the best pawn shop ever!!! I'm still shopping here. Every time I go in, the guys are friendly as ready to answer any questions I might have. What I really like is their text alerts. If you have something on lay away, they'll text you to make payment without you loosing it! Today I went in to pay on a layaway and ended up getting more tools on layaway. They have great prices on the tools I need to fill out my tool chests. They remind you via text message to come in and make a small payment. They use modern technology to help their customers. I recommend this shop over any others. It's in Hutto but worth the drive!!

Been dealing with Steve, Rick and others at this store for over a year. Great people and great…read moreshop. Always friendly and respectful never had an issue with any purchase or pawning my firearms several times. Although owned by First Cash and therefore related to other Pawn shop in area I've reviewed but by far this is a better experience and I would highly recommend this location.

Used the shop for an FFL transfer, awesome help... easy and hassle free. Look forward to coming…read moreback for another rifle in the future, they have a nice selection of weapons at great prices.

Have done business with Freddy's for a while. Mostly FFL transfers. The staff is very friendly and…read morevery professional. I did sell one of my Glocks to them and they gave me a very fair and generous offer. Highly recommended. These folks are pros.