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First Cash

3.0 (4 reviews)
Closed • 9:00 am - 7:00 pm

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EZPAWN

EZPAWN

(13 reviews)

$$

On or about July 17, 2024 I tried to pickup my firearm which I pawned less than a month ago. The…read moreasst manager Inez was very rude and did not know how to process the background check. I also tried to pick it up approximately 9 days earlier. I discussed this matter with the manager Janelle who merely stated that she has trained Inez on the paperwork and was unwilling to retrain or coach her asst which is appalling Consequently I will write and complain to the corporate office, and other federal agencies pertaining to this matter.. furthermore, I will never do anymore business at the Ez pawn located at 7439 north lamar as customer service is extremely terrible not to exclude poor training!!!

I miss my people working there. They go through so many employees that you will just learn the…read morepersons name and they move to a different store or, "there was something not right" to keep them around. The ones that they get rid off have a heart and a loyal costumer base. Guess you gotta act like a Pawn Shop douce to keep your job. It is hard enough to go pawn something much less have a pissing contest with a dude who was picked on most his life and now has a bit of power! Maybe it is because while I was on tour I sent my wife in to pay interest to save my guitars and when I get back into town I find my 73 Gibson Gold Top hanging in on of those windows over the counter. What what?!? I know I had enough to cover it. Ends up they had her pay three month on one and none on the other saying it should be fine. Pawn shop liars! If you go get one of the ladies to help you, always great, but know they re not your friend and some of those folks especially there are power hungry small people. ***pretty funny how everyone started off with a five star review and ended up changing it to a 1 star review.

Cash Pawn

Cash Pawn

(9 reviews)

$

Oltorf/East Riverside

I purchased a Greenworks Trimmer with battery and charger on Saturday, July 1st…read more I got home and couldn't use it because the part that holds the string and the cap for that piece were missing. So I called them within hours of purchasing it but they were about to close so the same guy who helped me said to bring it back tomorrow which I did. The same guy who sold it to me remembered me and that I was given a 6-month money back guarantee. He didn't know how to put this into the register so he got assistance from some rude AF dark-haired mexican chick. She pretended to look and type into the register then told the guy I could only get a store credit or "pick something out" of the same price. Ohhhhhhh no, no, no, ma'am. I told her I needed a weed wacker, y'all sold me one with parts missing, I don't want anything else, I JUST bought this yesterday, I need my money back. She was kind of talking to the guy and to herself but loud enough for me to hear that she couldn't "push it through", I could try taking it back at another location. I just slowly shook my head no. I told her y'all better do something. Y'all sold me a trimmer NO ONE can use because of missing parts. She said I could "go to home depot or anywhere and get the part." Girl. Really. It just so happens that I looked up buying the part when I first took it home. It turns out no one sells a comparable part and it has been sold out on the manufacturer's website for over a year. I told her again that they need to do something then she said "I'm trying to help you and your getting aggressive with me and I don't have to help you." I honestly think she was trying to trigger me to get belligerent so she could justify making me leave without my money. But no, I was calm and cool as a cucumber. She said "I'm just trying to explain to you!" At no time did she explain anything! She talked to the guy the whole time, explaining to him various ways to put things into the computer, how "this" sale is entered and how "that" sale is entered, stalling and making me wait. Then she was texting frantically on her phone. The guy complimented my earrings. The girl played around with the register some more, talking to the guy and saying how they "can't put it in like this" and "they can't put it in like that, " Just a bunch of ridiculousness. I went in there specifically to get a weed trimmer. Period. Then when I take it back they try to keep my money and tell me to "pick something out" GTFOOH. They really, really tried to swindle me. Then the guy told me that the "regional manager" had to push it through and that's the only way there were able to do it. Blah, blah, blah. The should have talked to the regional manager from the beginning because they know they were wrong on so many levels. Despite that girl's efforts to keep my money, I finally got my refund. Please do not shot here. They talk all butterflies and roses to get your money, with promises of warranties and guarantees, when they know they have absolutely no intention of honoring it. If you need ANYTHING, buy it new from somewhere you know, at least you can take it back. That's what I plan to do. Never again will I purchase second (and third) hand.

I've gotta say that as of September 2024 Cash Pawn on Riverside is doing a lot of things right…read more They treat me well, getting good value for my purchase, and they have let me renew my loans even if they were a day or two late, and I really appreciate that.

First Cash - pawn - Updated May 2026

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