I kept breaking my screen on my I phone due to having my service pistol on my hip . The barrel kept…read morepressing against the screen when I'm in the car , anyway went into the shop and they can literally replace your screen in 10 mins! Also there super helpful, outgoing, and they stay open later then expected. Honestly they have my business from now on

Good customer service. I had a broken screen on my pixel 2 phone. The rep ordered a new one right…read moreaway and installed it as soon as it came. I even got a lender phone to use while mine was being fixed. The phone works perfectly now. Good as new.

My husband and I were in the market to save a few bucks by switching from our current carrier to…read moreT-mobile. We stopped in on a random day and it was pretty packed so we decided to try again a different week. We were there right at open and Gamez greeted us right away. We told him what we were looking into & he sat us at a table to further discuss. This guy is so great, he explained every single plan available including costs. He was with us every step of the way throughout the entire interaction; from keeping our numbers to what to do after we walked out. I will say that the team we watched in action on this day were great. So many difficult consumers but they never lost their cool. Would definitely recommend this location for any and all services. Glad we switched because we saved some money but also had the best service!

Only went to this location to get my phone reconfigured following a major repair at the Apple…read moreStore. Unfortunately, T-Mobile customer care couldn't assist and my only option was to take it into a store. We are not from Austin, so I just found a random location that was close by the Apple Store. When I showed up, a guy greeted me and said someone would help and then disappeared to the back. All staff were tied up with serious looking customers that appeared to be buying phones - not a quick process. As I waited, never once did they acknowledge me nor let me know I would be helped soon. About 30 minutes in, two families walk in and a young lady - who was still assisting a customer, approached them and checked them in. A few minutes later, I noticed she was helping the first family that came in. I let her know that I was there before and she kind of blew me off. Out of frustration, I called Apple support and asked them if I could do something else because the T-Mobile people were not helping. They heard me and one employee even said in an angry tone "we're trying to help you sir." He then asked another employee, "can you help this guy". The employee Rob was very polite and professional and helped me in minutes. I was out of the store and made it to see my son's game - which is why were in Austin. When I called the store a couple of days later to express my concerns and share my appreciation for Rob, the supervisor/ manager was not professional and said in a sarcastic tone "I'll coach the staff and tell Rob you said he did a great job." I expressed to him that it was very clear why his subordinates behave the way they do, it starts from the top. And I wasn't going to write a review if I was going to be the lone bad review because it seems this store has some positive reviews. But noticed many had experienced what I did and I wanted to warn others. Don't be fooled by the positive reviews... If you are going in to spend top dollar on the latest iPhone, you may get some attention but good luck if you need a little free basic tech report. You're not worth their time. This is is why I'll go to the Apple Store all day everyday.

If I could give this place 0 starts I would.... I drop phones quite often, and break them... they…read morefix my screen for $100 bucks out the door... no problems..... I came in on 10/12/24 to get my screen fixed and the young lady who fixed it did a really shotty job... .today 10/21/24 I bought a new case for the phone, put the phone in the case and pushing down on the screen, the screen cracked rendering the phone un-usable.... I took it to the store with my receipt and showed them how it'd been put on there very poorly, and they basically told me to go eff myself.... I have no problem spending money on my mistake, I've spent $400 on phone screens with them. After 9 days my screen cracks from not dropping the phone, putting a case on the phone, and they refuse to back their work and fix it... I'm not looking for a handout... I'm just looking for them to do the right thing. It's a shotty job of putting the screen on there, I didn't want to make the girl feel bad at the time so i didn't say anything... but that's her job is to repair cell phones..... The screen cracked because of no fault of mine, and they won't make it right.... just bad business, they lost a customer and all of my friends who live in the neighborhood who've used them for all types of services from buying phones to repairs to bill payments, you've lost a lot of business today because you couldn't take care of a loyal customer, who less than 10 days later wanted you to take care of something that was their employees doing... The boss Willy who doesn't really speak english well said said I believe "call the police" like really? That's how you treat someone, after I've dropped $400 ON SCREENS... NAHHH, THAT'S BAD BUSINESS, AND WILL COME AROUND DOWN THE LINE... TERRIBLY UPSETTING.

Very nice respectful young ladies. Helpful and always attentive and find any solutions without…read morecomplications. Do recommend here for cases and screen protectors as well for payments!

The young lady that works at this location is so patient she truly takes her time when assisting…read morethe customers, although she had a customer she keep reassuring me she would be right with me. I believe her name is Cassandra is the sweetest rep I've meet going into a local retail cricket store. I will be returning and referring my family and friends.

I was looking for a better mobile plan for my husband and I. came into the cricket store and…read moreCassandra convinced me to switch over to Cricket walked out with new phones and a cheaper payment plan! she's very patient and answered all my questions also was able to get us a discount for a lower payment! thank you!!

Needed a phone for my business and was completely lost on how to go about it. Came here and got…read moregreat customer service!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Austin store today.

The staff here are very rude & didn't help to solve any of my issues, they also made my bill go up…read morefor no certain reason. Spoke to a manager & she was also very rude. I will never conduct my cricket business here ever again this place sucks

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Austin store today.

They were the absolute best!!!…read more I came in with a very unusual problem, I needed a tiny screw to hold my 2nd SSD in place on my motherboard. Personally I swear I brought my parts over, just misplaced them. Long story short, We went home with a handful of screws, picked which one fit, brought the rest back for free. Excellent service by these ladies here

I work in software/databases, so I am pretty familiar with computers. However, I am not very…read moreknowledgeable or comfortable tearing my computer open to go through the hardware and try and swap pieces out. That being said, I had a serious framerate issue with my gaming desktop, and was doing troubleshooting on it for two weeks. I consulted Reddit, I wiped everything besides the BIOS, ran plenty of diagnostics, gave it a good dusting, but nothing fixed the issue. I finally decided to take it in and have someone look at the hardware, realizing most likely I had a busted chord or fan somewhere that would need to be replaced. I gave Scott a rundown, and he told me he would call me when he figured it out. He called me ten minutes later, so quickly I did not see the call until they had already closed. I then worked the rest of the week with Alicia who did all the replacements for my cooling system, graphics card and power core. Just got it home and have my computer running better than when I first bought it due to the new upgrades. I cannot recommend them enough, they are very knowledgeable and Alicia is a saint. They will figure out what is going on, and you hopefully won't need to wait three weeks for an appointment like other stores I had consulted previously

I walked in and 5 or 6 employees were all huddled up in a meeting. There wasn't a single other…read morecustomer in the store. They definitely saw me walk in and not a single person acknowledged me. After what seemed like forever (must've been close to 10 mins) I finally spoke up and said "I guess you guys don't want my business." Then someone finally nonchalantly said " Someone will be with you soon." That's something you say when I walk in the door if you're busy, but not after I've been there waiting for awhile. I can't imagine this store being in business much longer. Awful customer service and I was ready to drop a lot of money in there.

From the owner: AT&T has been in the technology business since--well, since the invention of the telephone in 1876…read more Ever since then, we've grown our company and found new ways to connect people to what they love. Along the way, we've invented or pioneered the use of all kinds of technologies: rotary phones, TV, mobile phones, transistors, transatlantic and transpacific cables, communication satellites, touchtone service, the 911 emergency number, the Unix programming language, fiber optic networks, VoIP service, and more. Today, we're a world leader in communications, media and entertainment, and technology. Now that we've acquired both DIRECTV and Time Warner, we're building a truly modern media company that will create the best entertainment and communications experiences in the world.