I kept breaking my screen on my I phone due to having my service pistol on my hip . The barrel kept…read morepressing against the screen when I'm in the car , anyway went into the shop and they can literally replace your screen in 10 mins! Also there super helpful, outgoing, and they stay open later then expected. Honestly they have my business from now on

Unfortunately this experience was beyond horrible. He was nice and quick to sell me his service,…read morebut I'm super disappointed at how things were handled. I'm going to start with the fact that once he got to my phone he was in such a rush because he needed to get a part for another costumer at a different location. I want to say he spent well under 10 minutes fixing my screen and just slapped on the screen protector. Which I had my fiancé fix because there was lint underneath. Then not even a full 2 weeks has gone by and my phone is completely cracked underneath. Which I don't even know how is possible because I bought a heavy duty case and screen protector from here as well. I go in and he proceeds to tell me that he cannot cover this with the warranty and the best he can do is take off his service fee. I asked if there was anyone else I can talk too about this unfortunate Circumstance and he said no, that he wasn't just the manger he was the owner of the company as well. At this point I'm livid because he's making the conscious choice to not help me. As an owner of a company you think he would like to show some kind of empathy to the situation especially when using such cheap materials to increase profit margins regardless of the quality product he's providing his customers with. He just laughed at me and kept saying " I don't know how you damaged your phone". The led screen is cracked across the screen underneath a screen protector, I tried to tell him I did not do anything to cause this kind of damage. I wouldn't even know how it's possible to break it from underneath a protector with the protector being completely undamaged further proving the point that the quality of replacements screens he's providing is laughable at best. But again he laughed at me. I walked away defeated because I spent 300 and trusting his services and now he wanted to charge me 140 more for something I didn't even do. All he could say was " what do you want me to do about it". A great start would be spending more time researching quality products for your "business" rather than flirting with the women who go in there. Unfortunately I don't have that kind of money, and clearly he has no care for his customers and how he applies his products. It may be the cheapest place in Austin to get it done, but it's cheaper for a reason. Pay the extra 20- 40 dollars at the other locations. Because then you're stuck like me with a defective product. Also, if you do decide to make the same mistake with me and take your business here. You may want to check your phone immediately after leaving. The first red flag was the pink tint the cheap replacement screen had which I unfortunately chose to overlook. Buyer beware.

My husband and I were in the market to save a few bucks by switching from our current carrier to…read moreT-mobile. We stopped in on a random day and it was pretty packed so we decided to try again a different week. We were there right at open and Gamez greeted us right away. We told him what we were looking into & he sat us at a table to further discuss. This guy is so great, he explained every single plan available including costs. He was with us every step of the way throughout the entire interaction; from keeping our numbers to what to do after we walked out. I will say that the team we watched in action on this day were great. So many difficult consumers but they never lost their cool. Would definitely recommend this location for any and all services. Glad we switched because we saved some money but also had the best service!

I had a great experience at the T-Mobile store on Ben White Boulevard (78704). There are actually…read moreT-Mobile stores that are closer to where I live, but since this store had the best ratings, I took the extra time to drive there. I was helped by Indigo Salti, who was kind, patient, and incredibly helpful. He took the time to walk me through my options and made sure I felt confident about the phone and plan I chose. His professionalism and genuine care really stood out. T-Mobile is lucky to have someone like him on their team! Even if it might be a further drive for you I highly suggest this store and in particular indigo. You will have his full attention while he is with you and he makes the process so easy :-)

If I could give this place 0 starts I would.... I drop phones quite often, and break them... they…read morefix my screen for $100 bucks out the door... no problems..... I came in on 10/12/24 to get my screen fixed and the young lady who fixed it did a really shotty job... .today 10/21/24 I bought a new case for the phone, put the phone in the case and pushing down on the screen, the screen cracked rendering the phone un-usable.... I took it to the store with my receipt and showed them how it'd been put on there very poorly, and they basically told me to go eff myself.... I have no problem spending money on my mistake, I've spent $400 on phone screens with them. After 9 days my screen cracks from not dropping the phone, putting a case on the phone, and they refuse to back their work and fix it... I'm not looking for a handout... I'm just looking for them to do the right thing. It's a shotty job of putting the screen on there, I didn't want to make the girl feel bad at the time so i didn't say anything... but that's her job is to repair cell phones..... The screen cracked because of no fault of mine, and they won't make it right.... just bad business, they lost a customer and all of my friends who live in the neighborhood who've used them for all types of services from buying phones to repairs to bill payments, you've lost a lot of business today because you couldn't take care of a loyal customer, who less than 10 days later wanted you to take care of something that was their employees doing... The boss Willy who doesn't really speak english well said said I believe "call the police" like really? That's how you treat someone, after I've dropped $400 ON SCREENS... NAHHH, THAT'S BAD BUSINESS, AND WILL COME AROUND DOWN THE LINE... TERRIBLY UPSETTING.

Very nice respectful young ladies. Helpful and always attentive and find any solutions without…read morecomplications. Do recommend here for cases and screen protectors as well for payments!

The young lady that works at this location is so patient she truly takes her time when assisting…read morethe customers, although she had a customer she keep reassuring me she would be right with me. I believe her name is Cassandra is the sweetest rep I've meet going into a local retail cricket store. I will be returning and referring my family and friends.

I was looking for a better mobile plan for my husband and I. came into the cricket store and…read moreCassandra convinced me to switch over to Cricket walked out with new phones and a cheaper payment plan! she's very patient and answered all my questions also was able to get us a discount for a lower payment! thank you!!

Needed a phone for my business and was completely lost on how to go about it. Came here and got…read moregreat customer service!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Austin store today.

The staff here are very rude & didn't help to solve any of my issues, they also made my bill go up…read morefor no certain reason. Spoke to a manager & she was also very rude. I will never conduct my cricket business here ever again this place sucks

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Austin store today.

I work in software/databases, so I am pretty familiar with computers. However, I am not very…read moreknowledgeable or comfortable tearing my computer open to go through the hardware and try and swap pieces out. That being said, I had a serious framerate issue with my gaming desktop, and was doing troubleshooting on it for two weeks. I consulted Reddit, I wiped everything besides the BIOS, ran plenty of diagnostics, gave it a good dusting, but nothing fixed the issue. I finally decided to take it in and have someone look at the hardware, realizing most likely I had a busted chord or fan somewhere that would need to be replaced. I gave Scott a rundown, and he told me he would call me when he figured it out. He called me ten minutes later, so quickly I did not see the call until they had already closed. I then worked the rest of the week with Alicia who did all the replacements for my cooling system, graphics card and power core. Just got it home and have my computer running better than when I first bought it due to the new upgrades. I cannot recommend them enough, they are very knowledgeable and Alicia is a saint. They will figure out what is going on, and you hopefully won't need to wait three weeks for an appointment like other stores I had consulted previously

First rate service. Have had several laptops worked on (system update, memory installation, solid…read morestate drive installation, import/export data) and bought a reconditioned MacbookPro, on which I'm writing this review. Nice guy, fair pricing, stands behind his work. Scott is one of the best around!

I walked in and 5 or 6 employees were all huddled up in a meeting. There wasn't a single other…read morecustomer in the store. They definitely saw me walk in and not a single person acknowledged me. After what seemed like forever (must've been close to 10 mins) I finally spoke up and said "I guess you guys don't want my business." Then someone finally nonchalantly said " Someone will be with you soon." That's something you say when I walk in the door if you're busy, but not after I've been there waiting for awhile. I can't imagine this store being in business much longer. Awful customer service and I was ready to drop a lot of money in there.

From the owner: AT&T has been in the technology business since--well, since the invention of the telephone in 1876…read more Ever since then, we've grown our company and found new ways to connect people to what they love. Along the way, we've invented or pioneered the use of all kinds of technologies: rotary phones, TV, mobile phones, transistors, transatlantic and transpacific cables, communication satellites, touchtone service, the 911 emergency number, the Unix programming language, fiber optic networks, VoIP service, and more. Today, we're a world leader in communications, media and entertainment, and technology. Now that we've acquired both DIRECTV and Time Warner, we're building a truly modern media company that will create the best entertainment and communications experiences in the world.