We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

Worst service I have ever had. They do not want to talk to the customers, that's why it takes so…read morelong to get an agent on the phone to help. Service is very bad.

Rude staff. Not helpful. Seemed irritated that I had questions. Did not offer solutionread more

I wish I could leave zero stars because we had ZERO service. We spent an hour waiting for the store…read moreto open on Saturday. We had an appt for 10:30am and 11am (as they asked us to over the phone to set up during covid) and no one ever showed up. No one ever. The store never opened. We have spent over 3 days and 15 hours of our lives trying to switch from T-Mobile to AT&T. We have officially "switched" 4 times now with 5 different sales "specialists". Our bill is 3 times more than we were quoted and 2 out of the 4 lines still haven't been added to the network and are useless. I don't know what's going on but this totally unacceptable. Once we get a refund, we will be switching to Verizon.

Ever since I upgraded from the 13 to the 15 Pro when it first came out, I was insistent that I'd…read morestay with the 15 until the 20 came along. Well...here I found myself when the 18 was released to purchase the 18 Pro Max. The 15 is like new and I did upgrade the iOS to 26 but it's just not keeping a charge quite as much as I'd like it to. Plus as a freelance music journalist/photographer, I like having a phone with a good camera. It comes in handy when shooting shows (I often switch from my professional camera to my phone to grab candids of musicians). The 18 camera is impeccable. I like coming to this store for any phone related needs. Just like all locations they are busy but if you don't have an appointment, they still get to you rather quickly. I've found service here to be patient, welcoming, and friendly.

This was quite literally some of the laziest customer service I've ever experienced, and at Apple,…read morenonetheless. There were more than enough employees around to prevent a line from building to 20+ people, especially when several customers were simply there to pick up devices. Instead, there was one person managing the door with an incredibly lackadaisical attitude, spending 15+ minutes with individual guests while the line continued to grow, with seemingly no urgency or thought to ask another employee for assistance. Separately, I'm confused by the repair process. In the past, I've been able to leave my phone overnight for a repair. This time, I was allowed to book a 5:30 PM repair appointment, only to be told they wouldn't be able to complete the repair that evening. If there isn't enough time to perform the repair, I'm not sure why that appointment slot is offered in the first place. As a result, I had to make another trip back the following morning. I will say that the employee who helped me yesterday was incredibly kind and competent, and I appreciated her help. Unfortunately, my experience returning today was the complete opposite. The lack of urgency, organization, and basic customer service was honestly shocking for Apple. At this point, please recruit people from P. Terry's or Chick-fil-A who actually understand customer service, efficiency, and how to function in a fast-paced environment. There's no reason a store with this many employees should operate this slowly.

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Terrific! Replaced speaker in my iPhone in about 10 minutes at a very reasonable price. Excellent…read morework!

DO NOT GO HERE , this placed us full of scammers and cowards , they will push you to get overpriced…read moreaccessories, switch to more expensive plans you probably don't need because it puts more money in THEIR pockets , please be weary when stepping into any authorized retailer, you're better off actually going to a corporate store ! I've had the worst experience with these people and they treat their customers as if they're dumb while draining their pockets, incredibly toxic culture and I would rate it zero stars if I could !

I gave this place a zero. Stay Away From Here It's A SCAM . I got scammed here in December , went…read moreto pick up a phone I had ordered from Verizon a replacement phone that was an upgrade on an existing line. Paid the taxes on the new phone directly to Verizon . Showed up here to only pick it up I didn't wanna wait for the shipping. I get there and I was told I get a free iPad with the upgrade I did . Total liar , he added a line to my account . I also paid the $80 taxes on an iPad I didn't even want. He literally was bragging about hooking us up and he wasn't making anything off of it. Raised my Bill by $200 a month ! Luckily Verizon is letting me ship it back. Don't trust the deuschebag frat boy looking guy. Dressed like Jackie jr from sopranos . Wonder how many others he has scammed there ???????????

Highly recommend this business! The owner responded to my message quickly with a fair price for my…read morephone screen repair. I went in this am and was helped quickly. Staff was professional and friendly. It turned out I did actually have a screen protector so I just had to replace that and it took just a few minutes. Easy peasy!

If I could give more than five stars I would. I am addicted to my laptop. Imagine my horror when I…read morerealized laptop wasn't charging. Took it to this business and learned that a small piece of plastic chipped around the area where I plug in my charger. My battery isn't removable so they ordered a new piece that came in quickly. I live in Georgetown, but it was totally worth the drive to get my computer repaired by nice people! They responded right away to my cry for help. Other businesses that waited too long lost out. Will definitely refer friends here for their computer repairs!

I walked in and 5 or 6 employees were all huddled up in a meeting. There wasn't a single other…read morecustomer in the store. They definitely saw me walk in and not a single person acknowledged me. After what seemed like forever (must've been close to 10 mins) I finally spoke up and said "I guess you guys don't want my business." Then someone finally nonchalantly said " Someone will be with you soon." That's something you say when I walk in the door if you're busy, but not after I've been there waiting for awhile. I can't imagine this store being in business much longer. Awful customer service and I was ready to drop a lot of money in there.

From the owner: AT&T has been in the technology business since--well, since the invention of the telephone in 1876…read more Ever since then, we've grown our company and found new ways to connect people to what they love. Along the way, we've invented or pioneered the use of all kinds of technologies: rotary phones, TV, mobile phones, transistors, transatlantic and transpacific cables, communication satellites, touchtone service, the 911 emergency number, the Unix programming language, fiber optic networks, VoIP service, and more. Today, we're a world leader in communications, media and entertainment, and technology. Now that we've acquired both DIRECTV and Time Warner, we're building a truly modern media company that will create the best entertainment and communications experiences in the world.

Do not use this company!!! It's a scam…read more I literally used them last week to get my screen repaired- now my phone won't work because it seems something is missing - either my SIM card or they didn't use the proper screen to go with an iPhone. I now have to get a new phone thanks to them. What a scam. Can't believe they would do that to their customers. Just go to your provider to fix your screen - this wasn't worth it.

Called here midday on a Sunday to inquire about availability of an iPad screen...they were somewhat…read moreshort with me, but insisted that they had it. I proceeded to drive over there only to find the trailer all locked up. Their neighbors, Ziki, said they hadn't been in all day. I called again and was told that their 'other locations' had the screen. They rattled off the addresses and promptly hung up. When I went to find them on the map, the locations provided did not have the same name, but rather 1up Repairs. Why not proactively manage this situation instead of letting people fumble through the time trap they've set? Lame.

The five stars are specifically for JOE. JOE helped my 82 yr old mother with her new iPhone…read moreupgrade. He made sure her phone was backed up, helped her transfer her data, even tried to recover a password for her. When she didn't know the answer to a question, they called me in Colorado. Joe's customer service and people skills are exceptional. She's had a complete opposite experience with another employee at that store and been given the full 'you're old and not worth my time' experience. It was an employee named YUHEI. He was dismissive, rude and made her feel very bad. He didn't see any commission so he wasn't going to 'waste' his time.

I wish Verizon would get it's act together when a customer dies. I tried closing down my deceased…read morebrother's account. Their online portal for doing this wanted my info, and it would not accept the request because my phone number(I have had for 20 years) was invalid. I called their so called bereavement line and they tried to do the same thing, but could not make it work. She told me to take an original death certificate to an "Authorized Company Store" so it could be scanned in. The closest one is 40 miles away. I get there and they try to do the same thing! Then they realize I am not a Verizon customer, that is why the system does not see my number. HOW STUPID!!! After that, they did not scan in the death certificate because there was "outstanding equipment." Why didn't the call service rep tell me this? I had explained that my brother was totally digital with his bills, and he left no passwords for me to access his computer. It is bad enough dealing with an unexpected death, but to be given the runaround like this is unacceptable.